Instruction Manual for Roll Feeder

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If the machine stops operating correctly, check the following possible problems as well as the FAQ on the Brother Solutions Center
(http://s.brother/cpoac/) before requesting service. If the problem persists, contact Brother Customer Service or Brother authorized
service center. An asterisk (*) listed as a reference page indicates the Operation Manual for the cutting machine. For wireless network
troubleshooting, refer to the Wireless Network Setup Guide for the cutting machine.
Material
* For details, refer to the Operation Manual for the cutting machine.
Troubleshooting
Symptom Possible cause (or result) Solution Reference
The material cannot be inserted.
When the material was inserted, it was not
placed under the feed rollers.
Insert the material so that it is placed under the
left and right feed rollers.
 page 14
was not used to insert the material.
Lightly insert the material into the feed slot, and
then press .
 page 14
The feed roller is not correctly positioned. Adjust the position of the feed roller.  page 9
The shaft is unlocked. Lock the shaft.  page 10
“Roll Feeder” was not selected in the home
screen.
Select “Roll Feeder” in the home screen.  page 9
The material is not fed in
straight.
The end of the material is not evenly
trimmed.
Evenly trim the end of the material.  page 12
The material was inserted into the feed slot
at an angle.
Align the left edge of the material with the rolled
material guide, and then insert the material
straight into the feed slot.
 page 14
The material is not appropriately secured by
the guide plates.
Firmly secure the material with the guide plates.  page 11
The rear tray is not pulled out. Pull out the rear tray.  *
The feed roller is not correctly positioned. Adjust the position of the feed roller.  page 9
The material cannot be fed.
There is an obstruction around the slot of
the machine.
Maintain space around the slot of the machine so
that the material can be fed out.
—
The machine is installed on a surface that is
not level.
Place the machine on a level, even surface. —
The material cannot be fed out.
The material to be cut is jammed in the
feeding mechanism in the machine.
Remove any jammed material according to the
procedures in “When Material Has Become
Jammed in the Machine” on page 30.
 page 30
After cutting off the material, the material
being fed out was too short and remained in
the machine.
Remove any material that could not be fed out
and stayed in the machine.
 page 31
The material became jammed. The material was not fed straight.
Remove any jammed material according to the
procedures in “When Material Has Become
Jammed in the Machine” on page 30. After evenly
trimming the end of the material, feed the material
in straight.
 page 30
 page 12
 page 14
The material moves to an
unintended position.
- The cutting start position was
unintentionally changed.
- The appropriate operation was not
selected after the pattern was cut.
Change the cutting start position to move the
material to the desired position. Press in the
operation panel to feed out the material toward
you.
 page 21