User's Guide

49
CARE & TROUBLESHOOTING
Easy Reference Troubleshooting Guide
PROBLEM SOLUTION
• Nothing happens after the OK button is clicked in the
Print dialog box.
• Delete the print job and after turning the machine off,
then on again, try printing again.
• The printed characters are blurred. • Clean the print head. (See page 45.)
• Some of the printed characters are missing. • Clean the print head. (See page 45.)
• Check that there is no slack or wrinkles in the ink
ribbon. (See page 12.)
• If there is dust, fingerprints, etc. on the draft sheet or
ID label sheet, use a cleaning sheet. (See page 44.)
• The characters are not printed on the ID label or
engraved in the stamp in the correct position.
• Check that the ID label or stamp is the correct size.
• If the problem cannot be corrected, contact your
service representative.
• A draft sheet was not fed from the draft sheet
magazine tray.
• Check that the draft sheet has been correctly loaded
into the draft sheet magazine tray. (See page 13.)
• Check that no more than 50 draft sheets are loaded
into the draft sheet magazine tray.
• Check that the draft sheet magazine tray has been fully
inserted into the draft sheet magazine tray slot. (See
page 13.)
• Clean the draft sheet rollers. (See page 44.)
• The ID label sheet is not fed into the ID label slot. • Check that the ID label sheet has been inserted into
the ID label slot as far as possible.
• Check that the ID label sheet is inserted so that the
words “ID LABEL” can be read. (See page 43.)
• Check that the ID label is the correct size.
• Clean the ID label rollers. (See page 44.)
• The stamp cannot be inserted. • Be sure to open the doors within the stamp compartment
by pulling the lever toward you. (See page 40.)
• Check that the cap was removed from the stamp
before trying to insert it.
• Check that the skirt is not attached to the stamp before
trying to insert it.
• Check that the grip is not attached to the stamp before
trying to insert it.
• The draft sheet is fed out before the message “INSTALL
STAMP !” is displayed.
• Turn off the machine, and wait a while before turning
it back on and trying again to engrave a stamp.
• The stamp could not be engraved. • Check that the stamp is inserted correctly. (See page 41.)
• Check that the stamp is the correct size. (See page 40.)
• Check that the message “INSTALL STAMP !” appears
in the LCD and that the printed draft sheet has stopped
over the xenon lamp unit.
• Check that the stamp compartment cover is closed so
that it locks. (See page 41.)
• If the problem cannot be corrected, contact your
service representative.