FRANÇAIS NEDERLANDS Introduction DEUTSCH STEP 1 Getting started QL-500 / QL-560 2 Maintenance and Troubleshooting USER’S GUIDE STEP Be sure to read and understand this guide before using the machine. We recommend that you keep this guide nearby for future reference. www.brother.
Thank you for purchasing the QL-500/560. This guide briefly describes the steps to start using your QL-500/560. Refer to the Software User's Guide for more detailed information. The Software User's Guide can be found in the Manuals folder of the CD-ROM included with the QL-500/560. We strongly recommend that you read this manual carefully before using your QL-500/560, and then keep it nearby for future reference. We provide service & support for users who register their products on our website.
General Infomation •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 2 Safety precautions••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 3 General Precautions •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 5 Getting started ••••••••••••••••••••••••••••••••••••••••••••••••• 8 1 Parts Description••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 8 Main Printing Unit•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 8 LED Lamp•
2 Introduction Introduction General Infomation Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product’s descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
Read all of these instructions and save them for later reference. Follow all warnings and instructions marked on the product. WARNING Tells you what to do to avoid the risk of injury. CAUTION Tells you about procedures you must follow to prevent damage to the printer. The symbols used in this manual are as follows: Action NOT allowed. DO NOT disassemble the product. DO NOT splash the product with or immerse the product in water. DO NOT touch a given portion of the product.
4 Introduction WARNING Follow these guidelines to avoid fire, electric shock, or other damage. Power Cord Use only the authorized power source (220 - 240 V AC) for the printer. Use only the power cord included with the printer. Do not handle the power cord or plug if your hands are wet. Do not overload the power socket with too many appliances or insert the power cord into a damaged socket. Do not cut, damage, alter or place heavy objects on the power cord. Do not use the power cord if it is damaged.
• Never disassemble the printer or allow it to get wet to avoid possible fire or electrical shock. Do not remove the power cord from or insert it into the electrical socket with wet hands. Doing so could cause an electrical shock or fire. • Do not touch the cutter. Personal injury could result. Take special care when changing the cutter unit. • The printer is a precision machine. Do not drop, hit or otherwise bang the printer. • Do not lift the printer by the DK Roll compartment cover.
6 Introduction • If the machine jams due to a build up of adhesive, you should clean the surface of the paper guide. Unplug the printer from the power and wipe away the adhesive build up from the surface of the paper guide using a cloth or tissue dipped in isopropyl alcohol. We recommend that you clean the paper guide when replacing the cutter unit. Refer to "Replacing the cutter unit" on page 13.
7 STEP 1 Getting started License on the CD for further details. This software may be installed on multiple personal computers for use in an office, etc. STEP 2 Maintenance and Troubleshooting • Do not scratch or subject the CD-ROM to high or low temperatures. • Do not put heavy objects on the CD-ROM or apply force to the CD-ROM. • The software contained on the CD-ROM is meant for use with the printer only.
8 Getting started Getting started 1 Parts Description Main Printing Unit Front QL-500 QL-560 DK Roll compartment cover DK Roll compartment cover FEED button FEED button LED lamp CUT button ON/OFF button LED lamp CUT lever ON/OFF button Rear QL-500 / QL-560 Power cord USB port Do not connect the QL-500/560 to your personal computer until directed to do so when installing the printer driver. Use CUT lever when cutting a printed label.
Lamp Not lit Lit Flashing fast Flashing slow Condition Power is OFF. Power is ON. (Normally lit while power is on, the LED flashes during cleaning or if an error has occurred.) Indicates one of the following errors.
10 Getting started 3 Lift the label lever and then thread the end of the DK Roll into the slot immediately before the cutter. When unable to thread the end of the DK Roll into the slot, thread it as far as possible, then lower the label lever and close the cover. Press the ON/OFF button to turn the QL-500/560 on, and then press the FEED button to set the roll. 4 Lower the label lever and then close the DK Roll compartment cover.
11 Print head maintenance The DK Roll (thermal recording paper type) used with the printer is designed to clean the print head automatically. When the DK Roll passes the print head during printing and label feeding, the print head is cleaned. Roller maintenance Clean the roller using the cleaning sheet (available separately). The printer contains only one cleaning sheet. When doing maintenance on the roller, be sure to use the cleaning sheet supplied exclusively for this printer.
12 Maintenance and Troubleshooting 4 Insert edge (A) of the cleaning sheet into the printing unit and guide it out to just in front of the cutter. • Do not remove part (A) of the cleaning sheet. • The printed side of the cleaning sheet should be facing upwards. 5 After inserting the cleaning sheet into the printing unit, push down the roll release lever and remove the B part of cleaning sheet.
Eventually the cutting blade on the cutter unit will become dull (blunt) and need to be replaced. At the appropriate time, purchase a new replacement cutter unit and install it according to the following procedure. 1 Check that the cutter unit is located in the home position. 2 Turn OFF the power to the printer and pull out the power cord from the wall socket. 3 Open the DK Roll cover and pull the roll release lever to the up position. Remove the DK Roll.
14 Maintenance and Troubleshooting 6 Grip the tab and lift out the cutter unit. 7 Set the new cutter unit in the correct position. 8 Once set in the correct position, tighten the screw which holds the cutting blade unit in place. 9 Set the DK Roll and close the DK Roll cover. Take care not to touch the blade of the cutter. For details, refer to Î"Installing the DK Roll" on page 9. CAUTION Do not touch the blade of the cutter unit. Do not open the top cover when the cutter is operating.
Troubleshooting If problems occur while using this printer, the following may help you to solve the problems. Potential types of problems STEP 1 Solution • Is the USB cable loose? Check that the USB cable is connected correctly. • The QL-500/560 does not print, or a printing error is received. • Is the DK Roll installed correctly? If not, remove the DK Rolls and reinstall. • Is there enough roll remaining? Check that there is enough roll remaining.
16 Maintenance and Troubleshooting Product Specifications Items Display Print Specifications LED lamp (green) Printing method Direct thermal printing via thermal head Speed of printing Max. 90 mm/sec Max. 50 labels/min. (QL-500), 56 labels/min. (QL-560) (Standard Address Labels) Print head 300 dpi/720 dot Max. printing width 59 mm Min. printing length 25.4 mm Cutter Manual cutter (QL-500) Automatic cutter (QL-560) Button ON/OFF button ( Interface USB Power supply 220-240V AC 50/60Hz 0.
Printed in China LB8732001
