QL-570VM User's Guide Be sure to read this guide before using the machine. We recommend that you keep this guide nearby for future reference. www.brother.
Thank you for purchasing the Brother QL-570VM. This guide briefly describes the steps to start using the Brother QL-570VM. We strongly recommend that you read this guide carefully before using the Brother QL-570VM, and then keep it nearby for future reference. To take full advantage of our service and support we recommend that you take this opportunity to register with us by visiting us at: Online User Registration http://registermybrother.com/ Online Support Page http://solutions.brother.
Brother® Two-Year Limited Warranty and Replacement Service (USA Only) Who is covered: • This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").
What to do if you think your Product is eligible for warranty service: Report your issue to our P-touch Customer Service Hotline at 1-877-BROTHER (1877- 276-8437) or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S.. For the name of local Brother Authorized Service Center(s), call 1-877BROTHER (1-877-276-8437) or visit www.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty. What happens when Brother elects to replace your Machine: When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother.
Limitations: Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.
Important Information Should you have questions, or need information about your Brother Product, we have a variety of support options for you to choose from: USA-Customer Service: Customer Service 1-877-BROTHER (1-877-276-8437) Customer Service 1-901-379-1210 (fax) Website www.brother-usa.com Supplies / Accessories www.brothermall.com or 877-552-6255 BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BLVD.
Contents Contents......................................................... 8 1 Introduction ................................................. 12 1-1. General Information ................................................... 12 Compilation and Publication Notice............................................ 12 Trademarks ................................................................................ 12 Symbols Used in this Guide ....................................................... 13 1-2.
Contents 4 Using the VM-100 Software ....................... 38 4-1. Launching the VM-100 Software................................ 38 Initial startup operation (Specifying the database file path)........ 39 4-2. Logging On ................................................................ 42 4-3. Logging Off ................................................................ 43 Administrator mode .................................................................... 43 Reception mode ...........................
Contents 6-4. Including Visitor Photos on Badges ........................... 84 6-5. Previewing Visitor Badges ......................................... 85 6-6. Signing In (Issuing Visitor Badges)/ Signing Out Visitors ................................................... 86 Signing in.................................................................................... 86 Signing out ................................................................................. 89 6-7. 6-8. 6-9. 6-10. 6-11. 6-12. 6-13.
Contents 11 Reference................................................... 114 11-1. Main Specifications .................................................. 114 Product specifications .............................................................. 114 Operating environment............................................................. 114 11-2. Accessories (For USA Only) .................................... 115 DK Rolls ..................................................................................
1 Introduction 1-1. General Information Compilation and Publication Notice • Under the supervision of Brother Industries Ltd., this guide has been compiled and published, covering the latest product’s descriptions and specifications. • The contents of this guide and the specifications of this product are subject to change without notice. • The actual windows and dialog boxes of the software and its operation may differ from those described in this manual.
Introduction 1 Symbols Used in this Guide The symbols used throughout this guide are as follows: NOTE • This symbol shows information or directions that should be followed. If ignored, the result may be damage, or failed operations.
1 Introduction 1-2. Safety Precautions We recommend that you read all of these instructions prior to using this product, and save them for later reference. Follow all warnings and instructions marked on the product. WARNING Tells you what to do to avoid the risk of injury. CAUTION Tells you about procedures you must follow to prevent damage to the machine. The symbols used in this guide are as follows: Action NOT allowed to do DO NOT splash the product with or immerse the product in water.
Introduction 1 To use the machine safely WARNING Follow these guidelines to avoid fire, electric shock, or other damage. The Machine Unplug the power cord immediately and stop using the machine during an electrical storm. There may be a remote risk of electric shock from lightning. Do not touch any metal parts near the print head. The print head becomes very hot during use and remains very hot immediately after use. Do not touch it directly with your hands.
1 Introduction WARNING Follow these guidelines to avoid fire, electric shock, or other damage. Power Cord Use only the authorized power source (120V AC) for the machine. Use only the power cord included with the machine. Do not handle the power cord or plug if your hands are wet. Do not overload the electrical outlet sockets with too many appliances or plug the power cord into a damaged electrical outlet. Do not cut, damage, alter or place heavy objects on the power cord.
Introduction 1 General Precautions The Machine • The machine is a precision machine. Do not drop, hit or otherwise bang the machine. • Do not lift the machine by the DK Roll compartment cover. The cover could come off and the machine could fall and become damaged. • The machine may malfunction if left near a television, radio, etc. Do not use the machine near any machine that can cause electromagnetic interference. • Do not insert any objects into or block the label output slot or USB port.
1 Introduction • If a label is removed after begin applied to a surface, some portion of the label may remain. Remove the remaining portion before attaching a new label. • Some DK Rolls use permanent adhesive for their labels. These labels cannot be easily peeled off once attached. • Prior to using CD/DVD labels, be sure to follow the instructions in your CD/ DVD player's instruction guide regarding applying CD/DVD labels.
2 Getting started 2-1. Unpacking the QL-570VM Check that the package contains the following before using the printer. If any item is missing or damaged, contact your Brother dealer. QL-570 USB cable User's Guide CD-ROM Quick Reference Sheet AC Power cord The plug may differ by country. Registration Card Cleaning Sheet DK Roll Badge holders and lanyards (12) The Brother QL-570VM includes two rolls of DK-N5224, containing 2-1/8" (54 mm) × 100 feet non-adhesive tape.
2 Getting started 2-2.
Getting started 2 2-3. Connecting the Power Supply Connect the power cord to the QL-570 and then plug the power cord into a 120V AC electrical outlet. The plug may differ by country. NOTE • Do not pull the power cord when unplugging it from the electrical outlet. The wire in the power cord may become damaged. • Do not connect the QL-570 to the computer until directed to do so when installing the printer driver.
2 Getting started 2-4. Removing the Protective Sheet 1. Hold the Brother QL-570 by the front of the machine, and firmly lift the DK Roll compartment cover to open the cover. Protection sheet 2. Remove the protection sheet.
Getting started 2 2-5. Installing the DK Roll 1. 2. Press and hold the ON/OFF button to turn the QL-570 off. Hold the DK Roll compartment cover at the front of the Brother QL570 and firmly lift up to open the cover. Put the spool into the spool guides in the DK Roll compartment. NOTE • Make sure that the spool arms are inserted firmly in the spool guides on the left and right. • Insert the spool into the machine as shown in the illustration.
2 Getting started 3. Thread the end of the DK Roll into the slot until it aligns to the shaded area shown in the illustration. NOTE • Align the end of the roll with the upright edge of the label output slot. 4. Close the DK Roll compartment cover. NOTE • When you press the ON/OFF button ( ) to turn the Brother QL-570 on, the end of the DK Die-cut Label is aligned automatically.
Getting started 2 2-6. Status LED Indications Lamp Lamp is not lit Lamp is Green Lamp is Orange Lamp is Orange (flashing) Lamp is Red (flashing) Condition Power is OFF. Power is ON. The roll cover is opened. Close the roll cover properly. Cooling (Wait for temperature of print head to lower) Indicates one of the following errors.
2 Getting started 2-7. Maintenance Maintenance of the machine must be done as needed. However, some environments require that maintenance must be done more frequently (e.g. in dusty conditions). Print head maintenance The DK Roll (thermal recording paper type) used with the machine is designed to clean the print head automatically. When the DK Roll passes the print head during printing and label feeding, the print head is cleaned.
Getting started 3. 4. 2 Remove the DK Roll from the machine. Remove the backing paper 2 and insert the edge 1 of cleaning sheet into the printing unit as indicated by the arrow in the diagram below. NOTE • Insert the sheet without removing the 1 part of sheet. • Check that the printing surface of cleaning sheet is upward. 5. Close the DK Roll compartment cover and press the ON/OFF button ( ) to turn the Brother QL-570 on.
2 Getting started 6. Press down the FEED button for more than one second until the cleaning sheet begins to feed out. FEED button As the cleaning sheet feeds completely out of the machine, the adhesive face of the cleaning sheet removes stains and dust on the roller. NOTE • If the FEED button is not pressed for more than one second, the roller spins only 0.32". • Dispose the cleaning sheet after use.
3 Installing the VM-100 Software 3-1. Introduction VM-100 is software that can be used to easily manage visitors at a business, organization or school. The following operations can be performed with this software: • Enter visitor information in advance and make reservations. • On location, enter information for visitors without a reservation. • Issue visitor badges. • Include a message when making a reservation, and print the message.
3 Installing the VM-100 Software 3-2. Installing the VM-100 Software The procedure for installation varies depending on the computer's operating system (OS). The following example is using Windows Vista®. Do not connect the QL-570 label printer to the computer until you are instructed to do so. If the label printer has already been connected, disconnect it. NOTE • Install procedure is subject to change without notice.
Installing the VM-100 Software 4. 3 Click [Standard Installation]. 1 2 3 4 1Standard Installation VM-100, P-touch Editor 5.0, Printer Driver, and User's Guide (PDF) 2Custom Installation VM-100, P-touch Editor 5.0, Printer Driver, or User's Guide (PDF) 3Display User's Guide The User's Guide (PDF) and the Quick Reference Guide will be displayed. 4Adobe Reader Download Link to the download page for Adobe® Reader® will be displayed. NOTE • If Microsoft .NET Framework 2.0 and Windows Installer 3.
3 Installing the VM-100 Software 5. 6. 7. Read the license agreement and click [Yes] if you agree with the terms and conditions. Follow the on-screen instructions. Put a check mark in the box to install the Add-in and click the [Next] button. NOTE • Make sure that you closed all Microsoft® Office applications. • For details on the add-in, refer to the corresponding Help topic in P-touch Editor after it has been installed. 8.
Installing the VM-100 Software 9. 3 Make your choice and click [Next]. If you choose "Yes, display the page", you will go to the online user registration page before finishing the installation. (recommended) If you choose "No, do not display the page", you will continue the installation. NOTE • Once you have completed the registration process, close your web browser to return to the installation. 10. Click [Finish]. 11. Click [Exit] to finish the installation. 12.
3 Installing the VM-100 Software 3-3. Uninstalling VM-100 1. For Windows Vista®/Windows® 7 From the [Control Panel] - [Programs] - [Programs and Features]. The [Uninstall or change a program] dialog box appears. For Windows® XP Click [Start] - [Control Panel] - [Add/Remove Programs / Add or Remove Programs (XP)]. The [Add or Remove Programs] dialog box appears. 2. For Windows Vista®/Windows® 7. Choose [Brother Visitor Badge & Management], and click [Uninstall].
Installing the VM-100 Software 3 3-4. Uninstalling the QL-570 printer driver 1. 2. Turn off the Brother QL-570. For Windows® 7 Click , go to [Devices and Printers]. For Windows Vista® Click [Start] - [Control Panel] - [Hardware and Sound] [Printers]. For Windows® XP Click [Start] - [Control Panel] - [Printers and Faxes]. NOTE 3. 4. • For details, refer to Windows® Help.
3 Installing the VM-100 Software For Windows Vista® In the [Printers] window, right click and click [Run as administrator] - [Server Properties...]. If the authorization confirmation dialog appears, click [Continue]. If the [User Account Control] dialog box appears, enter the password and click [OK]. For Windows® XP Click [File] - [Server Properties]. 5. For Windows® 7 Click the [Drivers] tab, and then click [Change Driver Settings].
Installing the VM-100 Software 6. 3 For Windows® XP Click the [Drivers] tab and click [QL-570] - [Remove...]. For Windows Vista®/Windows® 7 Choose [Remove driver and driver package], and then click [OK]. For Windows® XP Go to step 7. 7. Close the [Print Server Properties] window. The printer driver has been uninstalled.
4 Using the VM-100 Software 4-1. Launching the VM-100 Software The VM-100 software can be started using any of the following three methods. When starting the VM-100 software for the first time, the User must be logged on to their computer with Administrator privileges in order to execute this function. For Windows Vista®, right click the VM-100 icon and select "Run as administrator". • From the Start menu, click the VM-100 icon. • Double-click the VM-100 icon on the desktop.
Using the VM-100 Software 4 Initial startup operation (Specifying the database file path) The database file contains host information as well as visitor logs. Users have the ability to save or "back up" these files to a specified location. When the VM-100 software is started for the first time, the following dialog box appears. Follow the procedure described below to specify the location that database files are to be saved.
4 Using the VM-100 Software 2. Click the [Next] button (3). The Set Administrator dialog box appears. 4 5 6 NOTE • If the current VMB file has been corrupted, the initial startup operation dialog box appears. Select a backup file (*.bmb) to restore the database.
Using the VM-100 Software 3. 4. 4 In 4, type the user name for the administrator (255 characters or less). In 5, type the password for the administrator (6 to 255 characters). In 6, retype the password. Click the [Finish] button. A database file is created and the administrator information is registered. Once complete, the Administrator Mode dialog box (page 44) appears. NOTE • The following settings can be specified from the Administrator mode. •Register login users. •Register host information.
4 Using the VM-100 Software 4-2. Logging On When VM-100 is started, the Login dialog box appears. Select the mode to be logged on to, and then type in the user name and password. 1 2 3 1. From 1, click the mode to be logged on to. Reception: Select to enter the Reception mode. Select this mode if a receptionist will sign in visitors and issue visitor badges. (page 74) Self Check-in: Select to enter the Self Check-in mode. Select this mode if visitors will log in and create badges themselves.
Using the VM-100 Software 4 4-3. Logging Off The VM-100 software can be exited using the following methods described for each mode. Administrator mode 1. Click the [×] button at the right end of the title bar. Reception mode 1. Click the [×] button at the right end of the title bar. NOTE • If there is data that has not yet been saved in Reception mode, a confirmation message appears. Self Check-in mode Refer to page 103.
5 Administrator Mode 5-1. Administrator Mode Dialog Box When VM-100 is started in Administrator mode, the Administrator Mode dialog box appears. 1 2 3 4 1 Enables the administrator to display and print a list of visitors that have signed in. (page 71) 2 Lists the different tasks available. [View Visitor Log] button (page 64) Click to display the visitor log and export its data.
Administrator Mode 5 5-2. Initial Settings The administrator should first specify the necessary settings. Editing login settings Users who can log on can be registered or deleted and their passwords can be changed. Displaying the Login Settings dialog box 1. Click the [Login Settings] button in the Administrator Mode dialog box.
5 Administrator Mode The Login Settings dialog box appears. 1 2 4 3 1 2 3 4 Displays information on registered users. Click to add a new login user. Click to delete a login user. Click to change the password for a login user. NOTE • Administrator: Users can log on to all modes (Administrator, Reception and Self Check-in modes). • Receptionist: Users can log on to Reception mode and Self Check-in mode.
Administrator Mode 5 Registering new users 1. Click the [Add] button in the Login Settings dialog box. 2. Type in the information for the user to be added. 1 2 3 1 Select "Receptionist" or "Administrator" as the user permissions. 2 Type in the User Name (255 characters or less). 3 Type in the password (6 to 255 characters). 3. Click the [OK] button. The new user is registered.
5 Administrator Mode Deleting users 1. In the Login Settings dialog box, select the user to be deleted. 2. Click the [Delete] button. NOTE • It is not possible to delete all administrators. An error message will appear if you try to delete all administrators. 3. Click the [Yes] button. The selected user is deleted.
Administrator Mode 5 Changing the password 1. 2. 3. 4. In the Login Settings dialog box, select the user whose password is to be changed. Click the [Change Password] button. Type in the new password (6 to 255 characters). Click the [OK] button. The password is changed.
5 Administrator Mode Registering host information With the VM-100 software, users have the ability to register hosts (the person being visited) and import host information from a database. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List window appears. 2. 50 Click the [Add] button.
Administrator Mode 3. 5 Type in the information for the host to be added. 1 2 3 4 5 6 7 Type in the last name. Type in the first name. Type in or select the organization (for example, company name). Type in or select the organization (for example, division name). Type in or select the telephone number. Type in or select the alternate telephone number (for example, mobile phone). 7 Type in or select the e-mail address. 1 2 3 4 5 6 NOTE • No more than 255 characters can be entered into each text box.
5 Administrator Mode Importing host information Host information can be imported. When importing host information, all existing information will be deleted so the database will contain only the imported information. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List window appears. 2. 52 Click the [Import…] button.
Administrator Mode 3. Click the [Yes] button. 4. Specify the file containing the information to be imported. 5 1 2 3 4 5 Specify the folder containing the file to be imported. Select the file containing the information to be imported. Displays the name of the selected file. Select the format of the file to be imported. CSV and text format files can be selected. 5 Click to import the selected file.
5 Administrator Mode 5. Select the delimiter character, and select whether or not the first line of text contains the field names. 1 2 3 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. Otherwise, any other character can be entered. 2 Displays a preview of the file after it has been converted. 3 Select this check box if the text is to be imported with the first line containing the field names and the field data starting with the second line.
Administrator Mode 7. 5 Specify how the fields in the file to be imported are assigned to the fields in the host database. 1 2 3 1 The fields in the host database are shown in the first row. From the dropdown lists that appear in the second row, select the field from the file to be imported that is to be assigned to the fields in the host database. 2 Displays a preview of the contents of the host database after the file is imported.
5 Administrator Mode Options Settings can be specified for visitor badge layouts, printer settings, parking permits, visitor information forms as well as database locations and backup. Displaying the Options dialog box 1. Click the [Options] button in the Administrator Mode dialog box. The Options dialog box appears. 1 1 Click the tab containing the parameters to be specified.
Administrator Mode 5 Layout settings ("General" tab) The layouts for the visitor badges, parking permits and the format for displaying the names of visitors and hosts can be specified. 1. 2. In the Options dialog box, click the "General" tab. Specify the necessary settings. 1 3 5 6 2 4 8 9 7 0 1 Displays the name of the layout specified for visitor badges. 2 Click to display a dialog box containing options for changing the layout of visitor badges.
5 Administrator Mode 3. Click the [OK] button. The specified settings for the various parameters are applied. Specifying the layout for visitor badges and parking permits If 2 or 4, described in Step 2 were clicked, a dialog box for selecting a layout appears. 1 2 3 Select Badge Layout dialog box 1 Select "Standard Name Badges", "Generic Badges" or "Photo Badges" as the layout category for visitor badges. The "My Badge" category is created when new badges are created.
Administrator Mode 5 Selecting a replacement logo If 7, described in Step 2 is clicked, a dialog box appears so the file for the replacement logo can be specified. 1 2 3 4 1 Select the folder containing the replacement logo. 2 Specify the file name for the replacement logo. 3 Select "All image", "BitMap Files", "JPEG Files", "Gif", "TIFF", "Icon", "WindowsMetaFile" or "PNG" as the file format for the replacement logo. 4 Click to replace the logo.
5 Administrator Mode Settings for the visitor information form ("Reception" tab) This setting controls which fields appear in the visitor information form and whether or not data input is possible. NOTE • In the "Reception" tab, the fields to manage the visitor information for administrators can be specified. To specify the items to be printed, refer to page 57. 1. 2. In the Options dialog box, click the "Reception" tab. Specify field settings for the visitor information form.
Administrator Mode 5 2 Specify settings for the buttons and text fields in the visitor information form. If "Required" is selected, the text box is framed in red, and the visitor information cannot be registered until data has been entered. 3. Click the [OK] button. The specified settings for the various parameters are applied.
5 Administrator Mode Printer settings ("Printer" tab) The printer used for printing visitor badges and parking permits can be specified. 1. 2. In the Options dialog box, click the "Printer" tab. Specify the printer. 1 1 Select a Brother QL label printer compatible with the VM-100 software as the printer for printing visitor badges, messages and parking permits. This is normally specified automatically when the application is started. 3. 62 Click the [OK] button. The printers are specified.
Administrator Mode 5 Database and backup settings ("Database" tab) Settings for the location and length of time that database information is stored, as well as back up frequency can be specified. The User must be logged in to their computer with Administrator privileges in order to execute this function. 1. 2. In the Options dialog box, click the "Database" tab. Specify the necessary settings. 1 2 3 4 6 5 7 8 1 Click "Start..." to optimize the database.
5 Administrator Mode 5-3. List Management Displaying the visitor log A list of visitors who have signed out can be displayed. To display the information for visitors who have signed in, click the [Emergency Report] button. 1. Click the [View Visitor Log] button in the Administrator Mode dialog box. The Visitor Log window appears.
Administrator Mode 2. 5 Specify the time period for the visitor information to be displayed. NOTE • Regardless of the specified display period, all information in the visitor log remains in the database. 2 1 3 4 5 1 Specify the start date for the display period. NOTE • If a start date later than the end date is specified, the end date is automatically set to the start date. 2 Specify the end date for the display period. 3 Select this check box to display all information in the visitor log.
5 Administrator Mode Exporting the visitor log 1. 2. The data in the visitor log can be saved to a file in the CSV format. Select "File" on the tool bar and click "Export". Specify the file name, file format and the location where the file is to be exported. 1 2 3 1 Specify the location where the file is to be exported. 2 Specify the name of the file to be exported. 3 Select the format of the file to be exported. Only a CSV format can be selected. 3. 66 Click the [Save] button.
Administrator Mode 5 Displaying host information Host information can be registered, edited or deleted. This registered information is accessed when a host search is performed while visitor information is being entered. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List window appears.
5 Administrator Mode Adding For details on adding host information, refer to "Registering host information". (page 50) Editing Registered host information can be edited. 1. 68 In the host information display area, select the host information to be edited.
Administrator Mode 2. 3. 5 Click the [Edit] button. Edit the host information, and then click the [Save and Close] button. The dialog box is closed, and the edited host information is displayed in the Host Information List window.
5 Administrator Mode Deleting Unnecessary host information can be deleted. 1. 70 In the host information display area, select the host information to be deleted. 2. Click the [Delete] button. 3. Click the [Yes] button. The dialog box is closed, and the selected host information is deleted from the Host Information List window.
Administrator Mode 5 5-4. Important Administrator Functions Printing emergency reports 1. In an emergency, an emergency report (list of visitors who have signed in) can be displayed and printed. The emergency report contains the visitor's name, company name and destination as well as the host's name and organization. Emergency reports are printed on the printer selected as your PC's default printer.
5 Administrator Mode The emergency report is displayed and printed. Restoring the backup file If the data becomes corrupted or if it cannot be accessed, the backup file can be used to restore the host file. When the VM-100 software is started, a message box appears. Clicking the [OK] button displays the VM-100 Database dialog box. Follow the procedure described below to restore the backup file. 1. 72 In the VM-100 Database dialog box, click the [Browse] button.
Administrator Mode 2. 5 The BMB files are listed by date. Select the BMB file to be restored, and then click the [Open] button. The VM-100 Database dialog box appears again, and the selected BMB file is indicated. 2 1 3 1 From the drop-down list, select "Backup files (*.bmb)". 2 The BMB files are listed. The numbers in the file name indicate the date that the information was backed up. Select the BMB file to be restored. 3 Click the [Open] button. 3.
6 Reception Mode 6-1. Receptionist Procedures The receptionist can prepare for visitors by using two different methods: 1. 2. Receptionist enters visitor information, issues badges, and signs in visitors as they arrive. Receptionist signs out visitors as they leave. If a host provides the receptionist with visitor information prior to their arrival, the receptionist can pre-enter the required visitor information (make a reservation).
Reception Mode 6 6-2. Reception Mode Window The following items are available in the Reception mode window. 1 3 2 5 6 4 7 1 Displays the current date and time and the [Emergency Report] button (page 71). 2 Enables users to choose selections from "View Visitor List" drop down menu. Reserved:Displays the information for visitors who have reservations, but have not yet signed in. ("Reserved" list) Signed in:Displays the information for visitors who have signed in, but not yet signed out.
6 Reception Mode 3 Allows information in the visitor list (4) to be searched. 4 Visitor list - Displays the information for visitors registered in the database. • The information displayed in this list can be updated by changing the "View Visitor List" condition ("Reserved" or "Pre-registered"/"Signed in"/ "Signed out") or visitor information. • The visitor badge ID is assigned a number between 001 and 999, in order, when the badge is issued. The ID numbering returns to 001 after number 999 is assigned.
Reception Mode 6 6-3. Entering Visitor Information Information for visitors without a reservation can be entered on location. NOTE • To enter information in advance for visitors with scheduled appointments, refer to page 93. • To enter information using that of visitors who have visited in the past ("Signed out"), refer to page 80. Entering new visitor information 1. Click the [New] button.
6 Reception Mode 2. Type in the visitor information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • The fields that appear differ depending on the settings selected in Administrator mode. • No more than 255 characters can be entered for the following fields.
6 Reception Mode 3. Type in the host information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • No more than 255 characters can be entered for the following fields. [Name], [Organization], [Contact Info] • The fields framed in red (mandatory fields) are established in Administrator mode.
6 Reception Mode 4. If required, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90). Recalling Visitor Information from Previous Visits ("Signed Out") Visitor information can easily be entered by using information of visitors who have visited in the past ("Signed out"). 1. 80 In the "View Visitor List", select "Signed out".
Reception Mode 2. 6 Select the visitor whose information is to be used. NOTE • A search can be performed by entering the visitor name in the search box. 3. 4. If necessary, edit the information in the visitor information form. If necessary, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90).
6 Reception Mode Searching for host information A host registered in the database can be searched for in order to easily enter the host information. 1. 2. Click the button. Type information in the "First Name", "Last Name", "Organization 1" or "Organization 2" text box, and then click the [Search] button. NOTE • No more than 255 characters can be entered for each field.
Reception Mode 3. 4. 5. 6 The host information is searched. Select the host whose information is to be entered into the visitor information form. Click the [OK] button. The information for the selected host is entered into the visitor information form.
6 Reception Mode 6-4. Including Visitor Photos on Badges A photo can be taken and added to the visitor badges. NOTE 1. • Depending on the settings specified in Administrator mode, photographing may not be available. • A web camera (not included with the QL-570VM) must be connected in order to take photos. • Due to many types of web cameras on the market Brother cannot guarantee all web cameras will work with the QL-570VM. For a list of recommended web cameras please visit our web site at http://www.
Reception Mode 6 6-5. Previewing Visitor Badges To preview visitor badges before printing, follow the steps below. 1. 2. Click the [Preview] button. Preview the badge, and then click the [Close] button to close the dialog box. NOTE • To print the visitor badge without signing the visitor in, click the [Print Badge] button. To sign the visitor in, refer to page 86.
6 Reception Mode 6-6. Signing In (Issuing Visitor Badges)/ Signing Out Visitors Signing in Visitor badges are issued at the same time that the visitor is signed in. 1. Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor to be signed in from the "Reserved" list.
Reception Mode 2. 6 Click the [Sign In and Print Badge] button. NOTE • If the host is not registered, a confirmation message appears. Click the [OK] button to continue signing in. Click the [Cancel] button to return to Step 2. If multiple visitors are selected in Step 1, only the visitor information where an unregistered host was entered appears. Verify the host information. 3. 4.
6 Reception Mode 5. If the [Continue] button was clicked in step 4, type in the information for the additional visitor, and then repeat steps 2 through 4 to sign in the visitor. The visitor information is added to the "Signed in" list. If the visitor was selected from the "Signed out" list, the visitor information is added to the database as a newly registered visitor. If an expected departure date prior to the arrival date is specified, the departure date is set to the arrival date.
Reception Mode 1. 6 Signing out From the "Signed in" list, select the information for the visitor to be signed out. NOTE • A search can be performed by entering the visitor badge ID or name in the search box. 2. Click the [Sign Out] button. 3. Click the [OK] button. The visitor is signed out, and the visitor information is added to the "Signed out" list.
6 Reception Mode 6-7. Issuing Visitor Badges without Signing In A visitor badge can be issued without signing in the visitor. 1. Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor whose visitor badge is to be issued from the "Reserved" list. (shown below) NOTE • A search can be performed by entering the visitor name in the search box.
Reception Mode 2. 3. 6 Click the [Print Badge] button. Sign-in confirmation dialog box appears. Click the [No] button. A visitor badge is issued with the selected visitor information or with the information entered in the form. In addition, the visitor badge ID is entered in the "Reserved" or "Pre-registered" list. The visitor is not signed in. NOTE 4.
6 Reception Mode 6-8. Issuing Parking Permits 1. 2. Open the visitor record for whom the parking permit will be issued, and then click the [Print Parking Permit] button. Type in the number. NOTE • If the settings in Administrator mode have been set so that it is not necessary to enter a number, the parking permit is simply printed, and steps 2 and 3 can be skipped. 3. 92 Click the [Print] button. The parking permit is printed with the relevant information.
Reception Mode 6 6-9. Making Visitor Reservations Visitor information can be entered in advance, and a reservation can be made for the visitor. 1. Perform one of the following operations. • For a new visitor, enter the visitor information. (page 77) • For a visitor who has visited in the past, select the information for the visitor who the reservation is to be made for from the "Signed out" list. (shown below) NOTE • A search can be performed by entering the visitor name in the search box.
6 Reception Mode 3. Click the [Reserve] button. The entered or selected visitor information is added to the "Reserved" list. If an expected arrival date prior to the current date is specified, the arrival date is set to the current date. If an expected departure date prior to the expected arrival date is specified, the departure date is set to the arrival date. 4. 5. 6. 7. 94 To make reservations for multiple visitors, click the [Continue] button. Continue with step 5.
Reception Mode 6 6-10.Editing Visitor Reservations Reservation information can only be edited for visitors who have not yet been issued a visitor badge. Reservation information cannot be edited if the visitor has already been issued a badge. 1. From the "Reserved" list, select the visitor whose information is to be edited. NOTE • A search can be performed by entering the visitor badge ID or name in the search box. • The visitor badge ID appears only for visitors who have been issued a badge.
6 96 Reception Mode 3. Click the [Overwrite] button. 4. Click the [Yes] button. The edited visitor information is saved and added to the "Reserved" list. If an expected arrival date prior to the current date is specified, the arrival date is set to the current date. If an expected departure date prior to the expected arrival date is specified, the departure date is set to the arrival date.
Reception Mode 6 6-11.Deleting Visitor Information 1. From the "Reserved" or "Signed out" list, select the visitor whose information is to be deleted. NOTE • A search can be performed by entering the visitor name in the search box. 2. Click the [Delete] button. 3. Click the [Yes] button. The selected visitor information is deleted from the "Reserved" or "Signed out" list.
6 Reception Mode 6-12.Printing Emergency Reports In an emergency, an emergency report (list of visitors who have signed in and have not yet signed out) can be displayed and printed by clicking the [Emergency Report] button. The emergency report contains the visitor's name, company name and destination as well as the host's name and organization. For details, refer to the procedure described in "Administrator mode" (page 71). 6-13. Importing Visitor List Visitor List can be imported.
Reception Mode 3. 6 Select the delimiter character, and select whether or not the first line of text contains the field names. 1 2 3 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. 2 Displays a preview of how the file will look once converted. 3 Select this check box if the text is to be imported with the first line containing field names and the field data starting with the second line.
6 Reception Mode 1 The fields in the Visitor List are shown in the first row. From the dropdown list that appears in the second row, select the field from the file to be imported that is to be assigned to the field in the Visitor List. 2 Displays a preview of the Visitor List after the file is imported. If "(None)" was not selected in 1, the data from the selected field is displayed. 3 Displays the data in the file to be imported.
7 Self Check-in Mode The Self Check-in mode can be used by visitors to issue visitor badges and sign themselves in. The User must be logged on to their computer with Administrator privileges in order to execute this function. 7-1. Initial Screen of Self Check-in Mode Log on to Self Check-in mode. (page 42) The following screen appears. This screen also appears if the procedure times out while Self Check-in mode is being used. NOTE • In Self Check-in mode, photos cannot be taken.
7 Self Check-in Mode 7-2. Visitor Operations Visitors follow the on-screen instructions to enter their name and company name. Depending on the settings specified in Administrator mode, it may not be necessary to enter data in some fields. When the visitor clicks the [PRINT] button in the last screen, the visitor badge is issued and the visitor is signed in. If no operation is performed for 30 seconds in any of the screens, the procedure times out.
7 Self Check-in Mode 7-3. Exiting Self Check-in Mode or Printing the Emergency Report A password must be entered in order to exit Self Check-in mode or print the emergency report. These operations can be performed only by users with Administrator or Receptionist permissions. Unlocking 1. In the initial screen of the Self Check-in mode, click .
7 Self Check-in Mode 2. Type in the user name and password. NOTE • If no operation is performed for 30 seconds while the application is unlocked, the application returns to the locked status. 3. Click the [OK] button. The application is unlocked, and the [EXIT] and [Emergency Report] button appear. 1 2 1 Click to exit the Self Check-in mode, and display the Login dialog box. 2 Click to print an emergency report.
8 Customizing Layouts Preset layouts can be edited and customized. The positions of items, sizes of logos and photos, and fonts can be changed, or items can be removed. To customize layouts, use P-touch Editor 5.0, which is included on the CD-ROM that comes with your machine. NOTE • Items cannot be edited to create additional input areas. 1. 2. From the list of layouts, determine the file name for the layout to be edited.
8 Customizing Layouts 3. 4. 106 Click [Open File]. Open the layout to be edited. Browse to the folder at C:\Program Files\Brother\VM100\Template\Badge, and then select the file with the name determined in step 1.
Customizing Layouts 5. 6. 8 Within the layout area, select the item to be moved, and then drag it to the desired location. Select any items to be resized and then stretch to the desired size. You can also select any text object and change the font. 7. Save the edited layout as a new one. 8. Select "Template", and then click the [OK] button. Select "File" on the toolbar and click "Export".
8 Customizing Layouts 9. For Windows Vista®/Windows® 7 In the "Save in" box, specify "C:\ProgramData\Brother\VM100\Template\My Badges". For Windows® XP In the "Save in" box, specify "C:\Documents and Settings\All Users\Application Data\Brother\VM-100\Template\My Badges". NOTE • If the database file is on a server, save the template on the same server. In the "Specify folder of custom layouts" box on the "General" tab of the Options dialog box, specify the folder specified here. 10.
9 Troubleshooting 9-1. QL-570 Label Printer Problem Solution The Brother QL-570 Label printer does not print, or a printing error is received. • Is the cable loose? Check that the cable is connected securely. • Is the DK Label or DK Tape roll installed correctly? If not, remove the DK Roll and reinstall. • Is there enough label/tape roll remaining? Check that there is enough label/tape roll remaining. • Is the DK Roll compartment cover open? Check that the DK Roll compartment cover is closed.
9 Troubleshooting 9-2. Visitor Badge & Management Software (VM-100) Problem Possible cause Reservations cannot be made. (The [Reserve] button is not available.) Has the reservation function been turned off by the administrator? page 60 Have multiple visitors been selected in the list? Information can be saved for only one visitor at a time. page 93 page 95 Reservation information cannot be overwritten.
9 Troubleshooting Problem Possible cause Page reference "---" appears as the host name in a list. The specified host information has been deleted. - The [Delete] button cannot be clicked. Information for a visitor who is signed in cannot be deleted. Sign out the visitor, and then delete their information. page 89 page 97 The [Overwrite] button is not available.
10 Error Messages Error Message 112 Remedy Software cannot start. Restart OS. Restart the computer. Database cannot be accessed. Confirm if the path is specified correctly? Check that the path to the file is correctly specified. If the file cannot be accessed even though the path to the file is correctly specified, the file may be corrupted. Use a backup file. The password does not match. Type in the password again. The User Name entered has not been registered. Confirm the user name.
Error Messages Error Message 10 Remedy Please call an attendant. We are sorry for the inconvenience. • Check the printer connections. • Check that the database file is located at the currently specified file path. If the database file is on a network computer, check that the network is running correctly. If the database still cannot be accessed, it may be corrupted; therefore, restore the backup file.
11 Reference 11-1.Main Specifications Product specifications Items Display Print Specifications LED lamp (green, red, orange) Printing method Direct thermal printing via thermal head Speed of printing Max. 4.3 inch (110 mm)/sec, Max. 68 labels/min. (Standard Address Labels) (When connecting USB cable) Print head 300 dpi/720 dot Max. printing width 2.3 inch (59 mm) Min. printing length 0.5 inch (12.
Reference 11 11-2.Accessories (For USA Only) Your Brother QL-570 printer, when used with VM-100 visitor badge and management software, uses DK-N5224 Continuous Length Tape for printing visitor badges and parking permits. In addition to the DK Continuous Length Tape (DK-N5224) that comes with your machine, you can also use other DK label and tape supplies if you wish to use your QL-570 with P-touch Editor 5.0 as a standard label printer.
11 Reference DK Continuous Length Tape Stock No. DK-N5224 Description White Paper Non-Adhesive Tape 2-1/8" (54mm), 100 ft (30.48 M) DK-2205 Wide Paper Tape 2-3/7" (62mm), 100 ft (30.48 M) DK-2210 Medium Width Paper Tape 1-1/7" (29mm), 100 ft (30.48 M) DK-2211 Medium Film Tape - White 1-1/7" (29mm), 50 ft (15.24 M) DK-2212 Wide Film Tape - White 2-3/7" (62mm), 50 ft (15.24 M) DK-2113 Wide Film Tape - Clear 2-3/7" (62mm), 50 ft (15.24 M) DK-2214 Narrow Width Paper Tape 1/2" (12mm), 100 ft (30.
UPC:012502621980 Printed in China LB8702001
