Multi-Protocol Print Server Network User's Guide

11 - 11 TROUBLESHOOTING
1 If you changed the login password, you must change the
password in both the Brother print server (using the SET
NETWARE PASSWORD command if you are using the BRConfig
software) or by using a web browser or the BRAdmin application
and in the file server (using the PCONSOLE Print Server
Information Change Password command).
2 If you created the print queue using PCONSOLE and instead of
BRAdmin, make sure that you have enabled at least one
NetWare file server using the SET NETWARE SERVER
servername ENABLED command.
3 Have you exceeded your NetWare user limit?
4 Make sure that the print server name you used in PCONSOLE
exactly matches the name that is configured in the print server,
and make sure it is defined as a Queue Server for the print queue.
5 If you are running both 802.3 and Ethernet II frames on different
file servers on your network, there is a possibility that the print
server may not make a connection to the desired file server. Try
forcing the frame type to the desired one using the SET
NETWARE FRAME command from the print server remote
console or using BRAdmin.
6 If you are using DOS CAPTURE statement and losing portions
of your print job, try setting the TIMEOUT parameter in your
CAPTURE statement to a higher value (at least 50 seconds for
Windows
®
).
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh
®
computer and
you have checked the hardware and network as described in the
previous steps, then check the following:
1 Make sure that you are running Phase 2 AppleTalk and that you
have selected the correct network interface from the AppleTalk
Control Panel on the Macintosh
®
.
2 Make sure that the AppleTalk protocol of the print server is
enabled.