Owner's Manual
Table Of Contents
- Online User's Guide MFC-J1010DW/MFC-J1012DW/MFC-J1170DW
- Table of Contents
- Before You Use Your Machine
- Introduction to Your Machine
- Before Using Your Machine
- Control Panel Overview
- LCD Overview
- Touchscreen LCD Overview
- Settings Screen Overview
- Navigate the Touchscreen
- Set the Ready Screen
- Set Default Function Screens
- Enter Text on Your Brother Machine
- Access Brother Utilities (Windows)
- USB / Ethernet Port Locations on Your Brother Machine
- Paper Handling
- Print
- Print from Your Computer (Windows)
- Print a Photo (Windows)
- Print a Document (Windows)
- Cancel a Print Job (Windows)
- Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)
- Print as a Poster (Windows)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)
- Print as a Booklet Automatically (Windows)
- Print a Color Document in Grayscale (Windows)
- Prevent Smudged Printouts and Paper Jams (Windows)
- Use a Preset Print Profile (Windows)
- Change the Default Print Settings (Windows)
- Print Settings (Windows)
- Print from Your Computer (Mac)
- Print Using Brother iPrint&Scan (Windows/Mac)
- Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)
- Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows/Mac)
- Print a Color Document in Grayscale Using Brother iPrint&Scan (Windows/Mac)
- Print an Email Attachment
- Print from Your Computer (Windows)
- Scan
- Scan Using the Scan Button on Your Machine
- Scan Using Brother iPrint&Scan (Windows/Mac)
- Scan from Your Computer (Windows)
- Scan from Your Computer (Mac)
- Copy
- Fax
- Send a Fax
- Send a Fax from Your Brother Machine
- Send a Fax Manually
- Send a Fax at the End of a Conversation
- Send the Same Fax to More than One Recipient (Broadcasting)
- Send a Fax in Real Time
- Send a Fax at a Specified Time (Delayed Fax)
- Change the Fax Auto Redial Setting
- Cancel a Fax in Progress
- Check and Cancel a Pending Fax
- Fax Options
- Receive a Fax
- Voice Operations and Fax Numbers
- Telephone Services and External Devices
- Fax Reports
- PC-FAX
- PC-FAX for Windows
- PC-FAX Overview (Windows)
- Configure PC-FAX (Windows)
- Configure your PC-Fax Address Book (Windows)
- Add a Member to your PC-FAX Address Book (Windows)
- Create a Group in your PC-FAX Address Book (Windows)
- Edit Member or Group Information in your PC-FAX Address Book (Windows)
- Delete a Member or Group in your PC-FAX Address Book (Windows)
- Export your PC-FAX Address Book (Windows)
- Import Information to your PC-FAX Address Book (Windows)
- Send a Fax Using PC-FAX (Windows)
- Receive Faxes on Your Computer (Windows)
- PC-FAX Overview (Windows)
- PC-FAX for Mac
- PC-FAX for Windows
- Send a Fax
- Network
- Supported Basic Network Features
- Configure Network Settings
- Wireless Network Settings
- Use the Wireless Network
- Before Configuring Your Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer
- Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Mobile Device
- Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard
- Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
- Configure Your Machine for an Enterprise Wireless Network
- Use Wi-Fi Direct®
- Enable/Disable Wireless LAN
- Print the WLAN Report
- Use the Wireless Network
- Network Features
- Brother Management Tools
- Security
- Before Using Network Security Features
- Configure Certificates for Device Security
- Use SSL/TLS
- Use IEEE 802.1x Authentication for a Wired or a Wireless Network
- Lock the Machine Settings from the Control Panel
- Mobile/Web Connect
- Brother Web Connect
- AirPrint
- Mopria® Print Service
- Brother Mobile Connect
- Print with Near-Field Communication (NFC)
- Brother iPrint&Scan for Windows and Mac
- Troubleshooting
- Routine Maintenance
- Replace the Ink Cartridges
- Clean Your Brother Machine
- Clean the Scanner
- Clean the Print Head from Your Brother Machine
- Clean the Print Head Using Web Based Management
- Clean the Print Head from Your Computer (Windows)
- Clean the Machine's LCD
- Clean the Outside of the Machine
- Clean the Machine's Printer Platen
- Clean the Paper Feed Rollers
- Clean the Base Pad
- Clean the Paper Pick-up Rollers
- Check Your Brother Machine
- Correct the Paper Feed to Clear Vertical Lines
- Change the Print Options to Improve Your Print Results
- Pack and Ship Your Machine
- Machine Settings
- Change Machine Settings from the Control Panel
- In the Event of Power Failure (Memory Storage)
- General Settings
- Adjust the Machine Volume
- Change for Daylight Saving Time Automatically
- Set Sleep Mode Countdown
- Set the Machine to Power Off Automatically
- Set the Date and Time
- Set the Time Zone
- Adjust the LCD Backlight Brightness
- Change How Long the LCD Backlight Stays On
- Set Your Station ID
- Set Tone or Pulse Dialing Mode
- Reduce Printing Noise
- Change the Language Displayed on the LCD
- Change the Keyboard Setting
- Save Your Favorite Settings as a Shortcut
- Print Reports
- Settings and Features Tables
- Change Machine Settings Using Web Based Management
- Change Machine Settings from the Control Panel
- Appendix
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Paper Handling and Printing
Problems
Paper Handling and Printing Problems
If, after reading this table, you still need help, see the latest FAQs & Troubleshooting tips at
support.brother.com.
>> Printing Difficulties
>> Print Quality Difficulties
>> Paper Handling Difficulties
>> Printing Received Faxes
Printing Difficulties
Difficulties
Suggestions
No printout (Windows)
Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows 10, Windows Server 2016, and Windows Server 2019
Click
> Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model). Click See what’s
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
• Windows 8.1
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model). Click See what's
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
• Windows Server 2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother XXX-XXXX Printer (where
XXX-XXXX is the name of your model). Click See what’s printing. If printer
driver options appear, select your printer driver. Click Printer in the menu bar
and make sure Use Printer Offline is not selected.
• Windows Server 2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother XXX-XXXX Printer
(where XXX-XXXX is the name of your model). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
• Windows 7 and Windows Server 2008 R2
Click
(Start) > Devices and Printers. Right-click Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model) and click See what's
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows Server 2008
Click (Start) > Control Panel > Hardware and Sound > Printers. Right-
click Brother XXX-XXXX Printer (where XXX-XXXX is the name of your
model). Make sure Use Printer Online is not listed. If it is listed, click this
option to set the driver Online.
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