Owner's Manual
Table Of Contents
- Online User's Guide MFC-J1010DW/MFC-J1012DW/MFC-J1170DW
- Table of Contents
- Before You Use Your Machine
- Introduction to Your Machine
- Before Using Your Machine
- Control Panel Overview
- LCD Overview
- Touchscreen LCD Overview
- Settings Screen Overview
- Navigate the Touchscreen
- Set the Ready Screen
- Set Default Function Screens
- Enter Text on Your Brother Machine
- Access Brother Utilities (Windows)
- USB / Ethernet Port Locations on Your Brother Machine
- Paper Handling
- Print
- Print from Your Computer (Windows)
- Print a Photo (Windows)
- Print a Document (Windows)
- Cancel a Print Job (Windows)
- Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows)
- Print as a Poster (Windows)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows)
- Print as a Booklet Automatically (Windows)
- Print a Color Document in Grayscale (Windows)
- Prevent Smudged Printouts and Paper Jams (Windows)
- Use a Preset Print Profile (Windows)
- Change the Default Print Settings (Windows)
- Print Settings (Windows)
- Print from Your Computer (Mac)
- Print Using Brother iPrint&Scan (Windows/Mac)
- Print Photos or Documents Using Brother iPrint&Scan (Windows/Mac)
- Print on Both Sides of the Paper Automatically Using Brother iPrint&Scan (Automatic 2-sided Printing)(Windows/Mac)
- Print More Than One Page on a Single Sheet of Paper Using Brother iPrint&Scan (N in 1) (Windows/Mac)
- Print a Color Document in Grayscale Using Brother iPrint&Scan (Windows/Mac)
- Print an Email Attachment
- Print from Your Computer (Windows)
- Scan
- Scan Using the Scan Button on Your Machine
- Scan Using Brother iPrint&Scan (Windows/Mac)
- Scan from Your Computer (Windows)
- Scan from Your Computer (Mac)
- Copy
- Fax
- Send a Fax
- Send a Fax from Your Brother Machine
- Send a Fax Manually
- Send a Fax at the End of a Conversation
- Send the Same Fax to More than One Recipient (Broadcasting)
- Send a Fax in Real Time
- Send a Fax at a Specified Time (Delayed Fax)
- Change the Fax Auto Redial Setting
- Cancel a Fax in Progress
- Check and Cancel a Pending Fax
- Fax Options
- Receive a Fax
- Voice Operations and Fax Numbers
- Telephone Services and External Devices
- Fax Reports
- PC-FAX
- PC-FAX for Windows
- PC-FAX Overview (Windows)
- Configure PC-FAX (Windows)
- Configure your PC-Fax Address Book (Windows)
- Add a Member to your PC-FAX Address Book (Windows)
- Create a Group in your PC-FAX Address Book (Windows)
- Edit Member or Group Information in your PC-FAX Address Book (Windows)
- Delete a Member or Group in your PC-FAX Address Book (Windows)
- Export your PC-FAX Address Book (Windows)
- Import Information to your PC-FAX Address Book (Windows)
- Send a Fax Using PC-FAX (Windows)
- Receive Faxes on Your Computer (Windows)
- PC-FAX Overview (Windows)
- PC-FAX for Mac
- PC-FAX for Windows
- Send a Fax
- Network
- Supported Basic Network Features
- Configure Network Settings
- Wireless Network Settings
- Use the Wireless Network
- Before Configuring Your Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Computer
- Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Mobile Device
- Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard
- Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
- Configure Your Machine for an Enterprise Wireless Network
- Use Wi-Fi Direct®
- Enable/Disable Wireless LAN
- Print the WLAN Report
- Use the Wireless Network
- Network Features
- Brother Management Tools
- Security
- Before Using Network Security Features
- Configure Certificates for Device Security
- Use SSL/TLS
- Use IEEE 802.1x Authentication for a Wired or a Wireless Network
- Lock the Machine Settings from the Control Panel
- Mobile/Web Connect
- Brother Web Connect
- AirPrint
- Mopria® Print Service
- Brother Mobile Connect
- Print with Near-Field Communication (NFC)
- Brother iPrint&Scan for Windows and Mac
- Troubleshooting
- Routine Maintenance
- Replace the Ink Cartridges
- Clean Your Brother Machine
- Clean the Scanner
- Clean the Print Head from Your Brother Machine
- Clean the Print Head Using Web Based Management
- Clean the Print Head from Your Computer (Windows)
- Clean the Machine's LCD
- Clean the Outside of the Machine
- Clean the Machine's Printer Platen
- Clean the Paper Feed Rollers
- Clean the Base Pad
- Clean the Paper Pick-up Rollers
- Check Your Brother Machine
- Correct the Paper Feed to Clear Vertical Lines
- Change the Print Options to Improve Your Print Results
- Pack and Ship Your Machine
- Machine Settings
- Change Machine Settings from the Control Panel
- In the Event of Power Failure (Memory Storage)
- General Settings
- Adjust the Machine Volume
- Change for Daylight Saving Time Automatically
- Set Sleep Mode Countdown
- Set the Machine to Power Off Automatically
- Set the Date and Time
- Set the Time Zone
- Adjust the LCD Backlight Brightness
- Change How Long the LCD Backlight Stays On
- Set Your Station ID
- Set Tone or Pulse Dialing Mode
- Reduce Printing Noise
- Change the Language Displayed on the LCD
- Change the Keyboard Setting
- Save Your Favorite Settings as a Shortcut
- Print Reports
- Settings and Features Tables
- Change Machine Settings Using Web Based Management
- Change Machine Settings from the Control Panel
- Appendix
Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page at support.brother.com.
• (MFC-J1170DW)
If the touchscreen displays errors and your Android
™
device supports the NFC feature, touch your
device to the NFC symbol on the control panel and browse the latest FAQs from your device. (Your
mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set to On.
• Related Information references are at the bottom of this page.
>> MFC-J1010DW/MFC-J1012DW
>> MFC-J1170DW
MFC-J1010DW/MFC-J1012DW
Error Message
Cause Action
Absorber NearFull
The ink absorber box is nearly full. The ink absorber box must be replaced
soon. Call Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced.
• The ink absorber box absorbs the
small amount of ink emitted during
print head cleaning.
B&W Print Only
One or more of the color ink cartridges
have reached the end of their lives.
You can use the machine in black and
white mode for approximately four weeks
depending on the number of pages you
print.
While this message appears on the LCD,
each operation works in the following way:
• Printing
If the media type is set to Plain Paper
and you selected Grayscale in the
printer driver, you can use the machine
as a black & white printer.
• Copying
If the paper type is set to Plain
Paper, you can make copies in black
and white.
• Faxing
If the paper type is set to Plain
Paper, the machine will receive and
print the faxes in black and white.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
Although the Cause column lists options
for using the machine after this error
appears, you will not be able to use the
machine until you replace one or more of
the ink cartridges under the following
condition:
• If you unplug the machine or remove
the ink cartridge.
Cannot Clean XX
Cannot Start XX
Cannot Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the scanner cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
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