Owner's Manual
Table Of Contents
- Top
- Safety and Legal
- Using the documentation
- Compilation and Publication
- Choosing a location
- To use the machine safely
- Regulation
- Standard telephone and FCC notices
- Federal Communications Commission (FCC) Declaration of Conformity (USA only)
- Industry Canada Compliance Statement (Canada only)
- EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)
- For use in the USA or Canada only
- LAN connection
- International ENERGY STAR® Qualification Statement
- Trademarks
- Open Source Licensing Remarks
- Legal limitations for copying
- brother USA/CAN
- BASIC USER’S GUIDE MFC-J6910DW
- Brother numbers
- Ordering accessories and supplies
- Notice - Disclaimer of Warranties (USA and Canada)
- Compilation and Publication Notice
- User's Guides and where do I find it?
- Table of Contents
- 1 General information
- 2 Loading paper
- 3 Loading documents
- 4 Sending a fax
- 5 Receiving a fax
- 6 Telephone services and external devices
- 7 Dialing and storing numbers
- 8 Making copies
- 9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive
- 10 How to print from a computer
- 11 How to scan to a computer
- A Routine maintenance
- B Troubleshooting
- C Menu and features
- D Specifications
- Index
- brother USA/CAN
- ADVANCED USER’S GUIDE MFC-J6910DW
- User's Guides and where do I find it?
- Table of Contents
- 1 General setup
- 2 Security features
- 3 Sending a fax
- Additional sending options
- Additional sending operations
- Sending a duplex (2-sided) fax from the ADF
- Sending a fax manually
- Sending a fax at the end of a conversation
- Dual Access (Black & White only)
- Broadcasting (Black & White only)
- Real Time Transmission
- Overseas Mode
- Delayed Faxing (Black & White only)
- Delayed Batch Transmission (Black & White only)
- Checking and canceling waiting jobs
- Polling overview
- 4 Receiving a fax
- 5 Dialing and storing numbers
- 6 Printing reports
- 7 Making copies
- Copy settings
- 8 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive
- 9 Printing photos from a camera
- A Routine maintenance
- B Glossary
- Index
- brother USA/CAN
- Safety and Legal
88
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you are having difficulty with your machine B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 65.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 71.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 65.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXXX (where XXXXX is your model
name), and make sure that Use Printer Offline is unchecked.