users manual

Error Message Cause Action
Unusable Device
Disconnect device
from front connector
& turn machine off &
then on
A broken device is connected to the USB
direct interface.
Unplug the device from the USB direct
interface, then press to turn the
machine off and then on again.
Unusable Device
Please disconnect USB
device.
A USB device or USB flash drive that is
not supported has been connected to the
USB direct interface.
Unplug the device from the USB direct
interface. Turn the machine off and then
on again.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Color
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
Wrong Tray Settings
The machine's Paper Size and Tray Use
settings do not match the size of paper in
the tray you are using.
Follow the instructions on the touchscreen
and try to print again.
Configure the paper size setting for the
tray according to the LCD instructions.
Related Information
• Troubleshooting
• Transfer Your Faxes or Fax Journal Report
• Error Messages When Using the Brother Web Connect Feature
Related Topics:
• Touchscreen LCD Overview
• Print the Network Configuration Report
• Replace the Ink Cartridges
• Change the Check Paper Size Setting
• Telephone Line Interference/VoIP
• Load Documents in the Automatic Document Feeder (ADF)
• Document Jams
• Turn off Distinctive Ring
• Caller ID
• Load Paper
• Printer Jam or Paper Jam
• Paper is Jammed in the Front of the Machine
• Remove Paper Scraps
• Clean the Paper Pick-up Rollers
• Turn Off Memory Receive
• Print a Fax Stored in the Machine's Memory
• Change the Paper Size and Paper Type
• Print Settings (Windows)
• Print Options (Mac)
• Load Paper in the Multi-purpose Tray (MP Tray)
• Paper Handling and Printing Problems
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