User guide

MFC990CW Vista Network Connection Repair Instructions

www.brother-usa.com

e. If the number of packets sent DOES NOT equal the number of packets received, then there is

a communication problem between the Brother machine and the Computer. Attempt to

reestablish communication by completing the following steps:

i. Set boot method to Auto. This is necessary so that the Brother machine can attempt

to obtain a valid IP address from your router or access point.

ii. Press MENU

iii. Scroll to and press NETWORK.

iv. Scroll to and press WLAN.

v. Scroll to and press TCP/IP.

vi. Scroll to and press BOOT METHOD.

vii. Press AUTO and then press STOP/EXIT.

viii. Turn the Brother machine off, wait approximately 30 seconds and power the Brother

machine back on. Complete PART 3 - step 2 again

f. If the number of packets sent equals the number of packets received, then this indicates there

is communication between the Brother machine and the Computer. Continue to the next part.

PART 4: VERIFY THAT THE PRINTER DRIVER IS INSTALLED

1. On the computer click WINDOWS/START.

2. In the Start Search line type: CONTROL PRINTERS and press ENTER.

3. Verify that the Brother printer is in the list. If the Brother printer is listed, continue on to step 4. If

the Brother printer is not listed, the driver may not be installed properly. Skip to PART 8 to reinstall

the Brother driver.

4. Verify that the Brother printer is set as default. This is especially important if you use the print icon to

print from within applications. If the Brother printer is set as the default printer, it will have a check

mark in front of the icon. To set your Brother machine as the default printer, RIGHT CLICK on the

Brother printer and select SET AS DEFAULT (PRINTER).

PART 5: VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY

1. Click on WINDOWS/START

2. In the Start Search line, type: CONTROL PRINTERS and press ENTER.

3. Locate the Brother printer in the list and hover your mouse over the Brother printer icon. Below is an

example of what you may see:

Printer Status: Ready (Could also state: OFFLINE or PAUSED-OFFLINE)

Documents: 0 (Could be any number)

4. If there are any documents waiting in the queue, right-click on the Brother printer and select CANCEL

ALL DOCUMENTS.

5. If the status states:

OFFLINE: right-click on the Brother printer and check USE PRINTER ONLINE.

PAUSED: right-click on the Brother printer and check RESUME PRINTING.

PART 6: CHECK THE DRIVER PORT SETTINGS:

1. Click on WINDOWS/START

2. In the Start Search line, type: CONTROL PRINTERS and press ENTER.