User Manual

Troubleshooting and routine maintenance
92
C
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
(MFC-8860DN only)
Check the paper size setting in the printer driver. You need to select A4, Letter,
Legal or Folio.
The machine is not printing or has
stopped printing and the machine’s
status LED is yellow.
Press Job Cancel. As the machine cancels the job and clears it from the memory,
it may produce an incomplete printouts.
Scanning Difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
Presto!
®
PageManager
®
, click File, Select Source and choose TW-Brother
MFC-XXXX.
Software Difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe Illustrator.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
When using ATM fonts, some
characters are missing or some
characters are printed in their
place.
If you are using Windows
®
98/98SE/Me, click Start, Settings,and then Printers.
Right-click Brother MFC-XXXX (where XXXX is your model name) and click
Properties. Click Spool Setting on the Details tab. Choose RAW from Spool
Data Format.
‘Unable to write to LPT1’, ‘LPT1
already in use’ or ‘MFC is Busy’
error message appears.
Make sure that the machine is on (plugged into the electrical socket and the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
Make sure that the LCD does not show an error message.
Make sure no other device drivers, which also communicate through the parallel
port, are running automatically when you turn on the computer (such as, drivers
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=,
Run=command lines in the win.ini file or the Setup Group)
Check with your computer manufacturer to confirm that the computer’s parallel
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel
Port Mode – ECP)
Printing Difficulties (Continued)
Difficulties Suggestions