USER’S GUIDE MFC-8370DN MFC-8380DN Version A UK/IRE
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-8370DN and MFC-8380DN (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Approval Information and Compilation and Publication Notice THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in other countries.
EC Declaration of Conformity ii
Table of Contents Section I 1 General General information 2 Using the documentation ....................................................................................... 2 Symbols and conventions used in the documentation .................................... 2 Accessing the Software User’s Guide and Network User’s Guide ........................ 3 Viewing documentation ................................................................................... 3 Accessing Brother Support (Windows®).............
4 Security features 28 Secure Function Lock 2.0 (MFC-8380DN) ..........................................................28 Setting the password for the administrator ...................................................28 Changing the password for the administrator ................................................29 Setting up the public user ..............................................................................29 Setting up restricted users ...........................................................
6 Receiving a fax 47 Receive modes .................................................................................................... 47 Choosing the Receive Mode ......................................................................... 47 Using receive modes ........................................................................................... 48 Fax Only ........................................................................................................ 48 Fax/Tel............................
Storing numbers ..................................................................................................61 Storing a pause .............................................................................................61 Storing One Touch Dial numbers ..................................................................61 Storing Speed Dial numbers..........................................................................62 Changing One Touch and Speed Dial numbers ......................................
Section III Copy 12 Making copies 78 How to copy ......................................................................................................... 78 Entering copy mode....................................................................................... 78 Making a single copy ..................................................................................... 78 Making multiple copies .................................................................................. 78 Stop copying...........
Section VI Appendixes A Safety and legal 98 Choosing a location .............................................................................................98 To use the machine safely...................................................................................99 Important safety instructions........................................................................103 IEC60825-1+A2:2001 Specification.............................................................104 Disconnect device ..................
Replacing periodic maintenance parts............................................................... 155 Machine Information .......................................................................................... 155 Checking the Serial Number........................................................................ 155 Checking the Page Counters....................................................................... 155 Checking the remaining life of parts ...................................................
Section I General General information Loading paper and documents General Setup Security features I 2 10 22 28
1 General information Using the documentation WARNING 1 Warnings tell you what to do to prevent possible personal injury. Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold style identifies keys on the machine control panel or computer screen.
General information Accessing the Software User’s Guide and Network User’s Guide c 1 This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the Software User's Guide and Network User's Guide.
Chapter 1 How to find scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide: 1 Viewing documentation (Macintosh) a Turn on your Macintosh. Insert the Brother CD-ROM labelled Macintosh into your CD-ROM drive. b The following window will appear. c d Double-click the Documentation icon. e Double-click the top page file to view the Software User's Guide and Network User's Guide in HTML format.
General information How to find scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide: 1 Accessing Brother Support (Windows®) 1 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center). Click Brother Support on the main menu.
Chapter 1 Control panel overview 1 MFC-8370DN and MFC-8380DN have the same keys. 1 2 3 6 One Touch keys These 8 keys give you instant access to 16 previously stored numbers. Shift Lets you access One Touch numbers 9 to 16 when held down. Fax and telephone keys: Tel/R This key is used to have a telephone conversation after picking up the external handset during the F/T pseudo-ring.
General information 1 6 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call. 7 Stop/Exit Stops an operation or exits from a menu. 8 Start Lets you start sending faxes, making copies or scanning. 9 Mode keys: Fax Puts the machine in Fax mode. Scan Puts the machine in Scan mode.
Chapter 1 12 Copy keys: Options You can quickly and easily choose temporary settings for copying. Enlarge/Reduce Reduces or enlarges copies.
General information Data LED indications 1 The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status. LED LED Status Machine Status Description LED is off. Ready Mode The machine is ready to print, in sleep mode, there is no print data, or the power switch is off. LED is on. Data remaining in Memory Print data remains in the machine memory. LED is blinking. Receiving Data.
2 Loading paper and documents Loading paper and print media The machine can feed paper from the standard paper tray, optional lower tray (MFC-8380DN) or multi-purpose tray. When you put paper into the paper tray, note the following: Loading paper in the standard paper tray 2 2 Printing on plain paper, thin paper, bond paper, recycled paper or transparencies from the paper tray a Pull the paper tray completely out of the machine.
Loading paper and documents c Fan the stack of paper well to avoid paper jams and misfeeds. Loading paper in the multi-purpose tray (MP tray) 2 You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use this tray to print or copy on thick paper, bond paper, envelopes, labels or transparencies. d Put paper in the tray, and make sure that the paper is below the maximum paper mark (1). The side to be printed on must be face down.
Chapter 2 b Pull down the two blue levers, one on the left-hand side and one on the righthand side, toward you as shown in the illustration below. e While pressing the paper side guide release lever, slide the paper guides to fit the width of the paper that you are going to use. IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed properly. f c Open the MP tray and lower it gently.
Loading paper and documents Unprintable area 2 Unprintable area for faxes and copies 2 The figures below show unprintable areas. 2 2 2 Usage Document Size Top (1) 1 Fax Copy Left (2) Bottom (1) Right(2) A4 3 mm 1 mm Letter 3 mm 4 mm A4 3 mm 2 mm Letter 3 mm 4 mm 1 Note (For copies) This unprintable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The unprintable area changes with the paper size.
Chapter 2 Acceptable paper and other print media Recommended paper and print media 2 Print quality may vary according to the type of paper you are using. To get the best print quality, we suggest using the following paper. You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, transparencies, labels or envelopes.
Loading paper and documents Type and size of paper 2 The machine loads paper from the installed standard paper tray, optional lower tray (MFC-8380DN) or multi-purpose tray. Standard paper tray 2 Since the standard paper tray is a universal type, you can use any of the paper sizes (one paper type and size at a time) listed in the table in Paper capacity of the paper trays on page 15. The standard paper tray can hold up to 250 sheets of Letter/A4 size paper (80 g/m2).
Chapter 2 Recommended paper specifications The following paper specifications are suitable for this machine. Basis weight 75-90 g/m2 Thickness 80-110 µm Roughness Higher than 20 sec.
Loading paper and documents Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Chapter 2 Envelopes 2 Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction.
Loading paper and documents • with sealing flaps that have not been folded at purchase • with sealing flaps as shown in figure below • with each side folded as shown in figure below If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.
Chapter 2 Loading documents Using the automatic document feeder (ADF) a Unfold the ADF output tray (1). 2 1 2 The ADF can hold up to 20 pages of A4 size paper and feeds each sheet individually. Use standard 80 g/m2 paper and always fan the pages before putting them in the ADF. Recommended environment Temperature: 20 to 30° C Humidity: 50% - 70% Paper: Xerox Premier TCF 80 g/m2 or Xerox Business 80 g/m2 2 b c Fan the pages well.
Loading paper and documents Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. Documents can be up to 215.9 mm wide and 297 mm long. 2 c Close the document cover. IMPORTANT If the document is a book or is thick do not slam the cover or press on it. 2 Note To use the scanner glass, the ADF must be empty. a b Lift the document cover.
3 General Setup Mode Timer 3 3 Paper settings The machine has three mode keys on the control panel: Fax, Scan, and Copy. Paper Type You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode. If you choose Off, the machine will stay in the mode you used last. Set up the machine for the type of paper you are using. This will give you the best print quality.
General Setup Paper Size 3 You can use several different sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio and for printing faxes: A4, Letter, Legal and Folio. When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page. a Do one of the following: To set the paper size for the MP Tray press Menu, 1, 2, 2, 1.
Chapter 3 Tray Use in fax mode 3 Tray Use in print mode You can change the default tray that the machine will use for printing received faxes. You can change the default tray the machine will use for printing from your computer. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray.
General Setup Volume settings Ring volume 3 3 Speaker volume You can choose a range of speaker volume levels, from High to Off. a b You can choose a ring volume level from a range of settings, from High to Off. While in Fax mode press or to adjust the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it. 3 c Press Menu, 1, 3, 3. Press a or b to choose Off, Low, Med or High.
Chapter 3 Automatic daylight savings time Ecology features 3 Toner Save You can set the machine to change automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, and back one hour in the Autumn. You can save toner using this feature. When you set Toner Save to On, prints appear lighter. The default setting is Off. a b Press Menu, 1, 4. a b c Press Stop/Exit. Press a or b to choose On or Off. Press OK. c 3 3 Press Menu, 1, 5, 1.
General Setup LCD Contrast 3 You can change the contrast to make the LCD look lighter or darker. a b c Press Menu, 1, 7. Press b to make the LCD lighter. Or, press a to make the LCD darker. Press OK. 3 Press Stop/Exit.
4 Security features Secure Function Lock 2.0 (MFC-8380DN) Secure Function Lock lets you restrict Public access to the following machine functions: PC Print 1 USB Direct Print Copy Fax Tx Fax Rx Scan Page Limit 2 1 If you register the PC user login name by using Web Based Management, you can restrict PC print without the user entering a password. For more detail, see Chapter 11 in the Network User’s Guide on the CD-ROM. 2 You can configure this feature from Web Based Management.
Security features Changing the password for the administrator Setting up the public user 4 a b Press Menu, 1, 8, 1. c Enter the registered four-digit password. Press OK. d Press a or b to choose Set Password. Press OK. Enter a four-digit number for the new password. Press OK. e If the LCD shows Verify: re-enter the new password. Press OK. f Press Stop/Exit. 4 Public user mode restricts the functions that are available for Public users.
Chapter 4 Setting up restricted users You can set up users with restrictions and a password for functions that are available to them. You can set up more advanced restrictions, such as by page count or PC user login name, through Web Based Management. (For more information, see the Network User’s Guide on the CD-ROM.) You can set up to 25 restricted users with restrictions and a password. a b Press Menu, 1, 8, 1. c Enter the administrator password. Press OK. d Press a or b to choose User01. Press OK.
Security features Switching Users This setting allows you to switch between restricted users or Public mode when Secure Function Lock is turned on. Changing to the restricted user Mode a b c Hold down Shift as you press Secure. Press a or b to choose your name. Press OK. Enter your four-digit password. Press OK. Note If you press a Mode key that is restricted, Access Denied will appear on the LCD and then the machine will ask your name.
Chapter 4 Setting up the password 4 Note • If you have already set the password, you will not need to set it, again. • If you forget the Memory Security password, please call your Brother dealer. a b Press Menu, 1, 8, 1. c If the LCD shows Verify:, re-enter the new password. Press OK. d Press Stop/Exit. a b d Enter a four-digit number for the new password. Press OK. e If the LCD shows Verify:, re-enter the new password. Press OK. f Press Stop/Exit. Press Menu, 1, 8, 1.
Security features Setting Lock Setting Lock lets you set a password to stop other people from accidentally changing your machine settings. Make a careful note of your password. If you forget it, you will have to reset the password stored in the machine. Please call your administrator or Brother dealer. While Setting Lock is On, you cannot change the following settings without a password: Date/Time Station ID Address Book 4 Setting up the password 4 a b Press Menu, 1, 8, 2.
Chapter 4 Turning Setting Lock on/off 4 If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password. Turning Setting Lock on a b 4 d Press Stop/Exit. Turning Setting Lock off a b Press Menu, 1, 8, 2. c Press Stop/Exit. Enter your four-digit password. Press OK twice. If you choose Off, the machine does not restrict the dialling method.
Security features One Touch restriction a b c Press Menu, 2, 6, 2. Press a or b to choose Off, Enter # twice or On. Press OK. Press Stop/Exit. Speed Dial restriction a b c 4 4 4 Press Menu, 2, 6, 3. Press a or b to choose Off, Enter # twice or On. Press OK. Press Stop/Exit. Note • The Enter # twice setting will not work if you lift an external phone or press Tel/R before entering the number. You will not be asked to re-enter the number.
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Section II Fax Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote Fax Options Polling Printing reports II 38 47 53 60 65 71 74
5 Sending a fax How to fax 5 Entering fax mode To enter fax mode press key will glow blue. 5 (Fax), and the Sending a single-sided fax from the ADF Make sure you are in Fax mode . Unfold the ADF output tray and place your document face down in the ADF input tray. c Dial the fax number. (See How to dial on page 60.) d Press Start. The machine scans the pages into memory and then sends the document.
Sending a fax Changing a 2-sided fax layout You need to choose the duplex scanning format before you send a fax. The format you choose will depend on the layout of your 2-sided document. a b Press Menu, 1, 9, 3. Do one of the following: If your document is flipped on the Long edge, press a or b to choose Long edge. Press OK. Long edge Portrait Landscape Sending a fax from the scanner glass You can use the scanner glass to fax the pages of a book, or a single page at a time.
Chapter 5 Faxing Letter size documents from the scanner glass Broadcasting 5 Broadcasting lets you send the same fax message to more than one fax number. You can include Groups, One Touch, Speed Dial numbers and up to 50 manually dialled numbers in the same broadcast. When faxing Letter size documents, you need to set the scan glass size to Letter otherwise a portion of your faxes will be missing. a b c d Make sure you are in Fax mode You can broadcast up to 366 different numbers.
Sending a fax Cancelling a Broadcast in progress 5 While broadcasting you can cancel the fax currently being sent or the whole broadcast job. a b c d Press Menu, 2, 7. The LCD will display the Broadcast job number followed by the fax number being dialled (for example, #001 0123456789) and the broadcast job numbers (for example, Broadcast#001). Additional sending operations Sending faxes using multiple settings Press Stop/Exit.
Chapter 5 Electronic cover page 5 Send a cover page for the next fax If you want to send a cover page only for the next fax, your machine will ask you to enter the number of pages you are sending so it can be printed on the cover page. This feature will not work unless you have already programmed your Station ID. (See the Quick Setup Guide.) You can automatically send a cover page with every fax.
Sending a fax Using a printed cover page 5 If you want to use a printed cover page that you can write on, you can print the sample page and attach it to your fax. a b c Make sure you are in Fax mode d e Press Start. The quality of a fax can be improved by changing the Fax Resolution. Resolution can be changed for the next fax or for all faxes. To change the Fax Resolution setting for the next fax Press Menu, 2, 2, 7. Press a or b to choose Print Sample. Press OK.
Chapter 5 Dual access 5 a b c You can dial a number, and start scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD will show the new job number. The number of pages you can scan into the memory will vary depending on the data that is printed on them. a b c Note When you are sending a fax, the machine will scan the documents into the memory before sending.
Sending a fax Delayed Fax 5 You can store up to 50 faxes in the memory to be sent within a twenty four hour period. a b c d Make sure you are in Fax mode Checking and cancelling waiting jobs Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting. You can cancel a fax job that is stored and waiting in the memory. . Load your document. Press Menu, 2, 2, 3. Enter the time you want the fax to be sent (in 24-hour format).
Chapter 5 Out of memory message If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation. Note If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time.
6 Receiving a fax 6 Receive modes 6 You must choose a receive mode depending on the external devices and telephone services you have on your line. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 48.
Chapter 6 Using receive modes 6 1 6 Fax Only mode will automatically answer every call as a fax. Fax/Tel Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways: Faxes will be automatically received. Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast double ring made by your machine.
Receiving a fax Receive Mode settings Ring Delay 6 The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Operating from external and extension telephones on page 57 and Fax Detect on page 50.) a b c d Make sure you are in Fax mode . Press Menu, 2, 1, 1.
Chapter 6 Fax Detect 6 If Fax Detect is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. Setting the Print Density You can adjust the Print Density setting to make your printed pages darker or lighter. a b c Make sure you are in Fax mode d Press Stop/Exit.
Receiving a fax Additional receiving operations Duplex (2-sided) printing for Fax mode Printing a reduced incoming fax If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal 1 or Folio 1 size paper. 1 You can choose Legal and Folio for MP Tray only. The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 2, 2). a b c d Make sure you are in Fax mode Press Menu, 2, 1, 5.
Chapter 6 Receiving faxes into memory 6 As soon as the paper tray becomes empty during fax reception, the screen will display No Paper, asking you to put paper in the paper tray. (See Loading paper and print media on page 10.) If you are unable to put paper in the paper tray the following will happen: If Memory Receive is On: The machine will carry on receiving the fax, with the remaining pages being stored in memory, if enough memory is available.
7 Telephone and external devices Telephone line services Setting the telephone line type If you are connecting the machine to a line that features a PBX or ISDN to send and receive faxes, it is necessary to change the Telephone Line Type accordingly by completing the following steps. If you are using a line that features a PBX, you can also set your machine to gain access to an outside line always or not. a b c Press Menu, 0, 6. Press a or b to choose ISDN, PBX (or Normal). Press OK.
Chapter 7 BT Call Sign (U.K. only) 7 The BT Call Sign subscriber service is a way to have a separate number for your machine, it allows you to have at least two separate telephone numbers on one phone line. Each phone number has its own distinctive ringing pattern. You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine.
Telephone and external devices Connections 7 The external TAD must be connected as shown in the illustration below. Recording an outgoing message (OGM) a Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. b c Limit your speaking to 20 seconds. 1 1 1 TAD a Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) b Record the outgoing message on your external TAD.
Chapter 7 Multi-line connections (PBX) We suggest you ask the company who installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.
Telephone and external devices External and extension telephones For Fax/Tel mode only 7 Note If you are at an extension telephone, you will need to lift the handset during the F/T Ring Time and then press #51 between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51.
Chapter 7 Using extension telephones (U.K. only) Your premises may already be wired with parallel extension telephones (those connected to sockets in other rooms in the building), or perhaps you intend to add extension telephones to your line. While the simplest arrangement is a parallel connection, there are some reasons why this arrangement may cause problems. The most common problem, is someone picking up an extension telephone while the machine is trying to send a fax.
Telephone and external devices Using a non-Brother cordless external handset Turning on the Remote Codes 7 If your non-Brother cordless telephone is connected to the telephone line cord (see page 57) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. Using Remote Codes Remote Activation Code 7 7 If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by pressing the Remote Activation Code l51.
8 Dialling and storing numbers How to dial 8 Press and then the three digit Speed Dial number. (See Storing Speed Dial numbers on page 62.) You can dial in any of the following ways. Manual dialling Speed dialling 8 Use the dial pad to enter all the digits of the telephone or fax number. Note If the LCD shows Register Now? when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.
Dialling and storing numbers Search 8 You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbers on page 61 and Storing Speed Dial numbers on page 62.) a b c d Press Storing numbers 8 You can set up your machine to do the following types of easy dialling: One Touch, Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and Speed Dial number.
Chapter 8 b Enter the number (up to 20 characters). Press OK. c Choose one of the options below: Enter the name using the dial pad (up to 15 characters). Press OK. Press OK to store the number without a name. d Storing Speed Dial numbers You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys ( , the three-digit number and Start). The machine can store 300 Speed Dial numbers (001 - 300).
Dialling and storing numbers Changing One Touch and Speed Dial numbers If you try to store a number in a One Touch or Speed Dial location that already has a number stored in it, the LCD will show that existing name or number. If your machine has a scheduled job or you have set up fax forwarding to a stored number, the LCD will first ask you if you want to edit the number. a Do one of the following: To change a stored One Touch number, press Menu, 2, 3, 1. Choose the One Touch number you want to change.
Chapter 8 e Press OK when you have finished adding numbers. f Do one of the following: Enter the name using the dial pad (up to 15 characters). Use the chart on Entering text on page 174 to help you enter letters. Press OK. Press OK to store the group without a name. g If you want to save a fax resolution along with the number, choose one of the options below: To store the fax resolution, press a or b to select Std, Fine, S.Fine or Photo. Press OK.
9 Remote Fax Options 9 Remote Fax Options let you receive faxes while you are away from the machine. Fax Storage You can use only one Remote Fax Option at a time. The Fax Storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands. (See Retrieving fax messages on page 69.) Your machine will automatically print a copy of the stored fax.
Chapter 9 PC Fax Receive 9 If you turn on the PC Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes. Even if you have turned off your PC (at night or the weekend, for example), your machine will receive and store your faxes in its memory.
Remote Fax Options Changing Remote Fax Options If received faxes are left in your machine’s memory when you change to another Remote Fax Option, the LCD will ask you the following message: Erase All Doc? 1.Yes 2.No or Print All Fax? 1.Yes 2.No If you press 1, faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again. If you press 2, faxes in the memory will not be erased or printed and the setting will be unchanged.
Chapter 9 Remote retrieval 9 The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch tone phone or fax machine, then use the Remote Access Code to retrieve your messages. Setting a Remote Access Code 9 Using your Remote Access Code a Dial your fax number from a telephone or another fax machine using touch tone.
Remote Fax Options Retrieving fax messages a Dial your fax number from a telephone or another fax machine using touch tone. b When your machine answers, immediately enter your Remote Access Code (3 digits followed by l). If you hear one long beep, you have messages. c When you hear two short beeps, use the dial pad to press 9 6 2. d Wait for a long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent, followed by ## (up to 20 digits).
Chapter 9 Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands 95 Change the fax forwarding or fax storage settings 1 OFF You can choose Off after you have retrieved or erased all your messages. 2 Fax Forwarding One long beep means the change is accepted.
10 Polling 10 Delayed polling Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling. Polling receive Delayed polling lets you set the machine to begin polling receive at a later time. You can only set up one delayed polling operation.
Chapter 10 Sequential polling 10 Sequential polling lets you request documents from several fax machines in one operation. a b c d Make sure you are in Fax mode . Press Menu, 2, 1, 8. Press a or b to choose Standard, Secure or Timer. Press OK. Choose one of the options below. If you choose Standard go to step e. If you choose Secure, enter a fourdigit number, press OK, go to step e. If you chose Timer, enter the time (in 24-hours format) you want to begin polling and press OK, go to step e.
Polling Note The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory. To delete the fax from memory, press Menu, 2, 7. (See Checking and cancelling waiting jobs on page 45.) Setup for polled transmit with a secure code 10 Secure polling lets you restrict who can get the documents you set up to be polled. Secure polling only works with Brother fax machines.
11 Printing reports Fax reports 11 Some fax reports (transmission verification and fax journal) can be printed automatically and manually. Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.
Printing reports Reports 11 The following reports are available: 1 XMIT Verify Displays the Transmission Verification Report for your last outgoing 200 faxes and prints the last report. How to print a report a b Do one of the following: Press OK. Enter the number of the report you want to print. For example, press 2 to print the Help List. Prints a list of commonly used functions to help you program your machine.
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Section III Copy Making copies III 78
12 Making copies How to copy Entering copy mode Press 12 12 (Copy) to enter Copy mode. 12 Making multiple copies a b c Make sure you are in Copy mode d Press Start. 12 . Load your document. Use the dial pad to enter the number of copies (up to 99). Note 1 Stack/Sort/Duplex 2 Copy ratio and copy layout 3 Contrast 4 Quality 5 Number of copies To sort your copies, see Sorting copies using the ADF on page 81. Stop copying To stop copying, press Stop/Exit.
Making copies Copy options (temporary settings) 12 When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations. When set to Auto, the machine calculates the reduction ratio that best fits the paper size the paper tray is set to.(See Paper Size on page 23.) Auto is only available when using the ADF. Custom(25-400%) allows you to enter a ratio from 25% to 400%.
Chapter 12 Using the Options key 12 Use the Options key to quickly set the following copy settings temporarily for the next copy.
Making copies d You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on. Press Options. Press a or b to choose Quality. Press OK. e a b Press a or b to choose Auto, Photo or Text. Press OK. f Press Start. Sorting copies using the ADF Make sure you are in Copy mode 12 . Unfold the ADF output tray and place your document face down in the ADF input tray.
Chapter 12 To change the default setting follow the steps below: a b Press Menu, 3, 2. c Press Stop/Exit. Making N in 1 copies (page layout) You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper. Press a to make a lighter copy or press b to make a darker copy. Press OK. IMPORTANT Contrast • Please make sure the paper size is set to Letter, A4, Legal 1 or Folio 1.
Making copies h Put the next page on the scanner glass. Press OK. Repeat steps g and h for each page of the layout. Tray selection After all the pages have been scanned, press 2 in step g to finish. a b c Make sure you are in Copy mode d Press Options. Press a or b to choose Tray Select. Press OK. 2 in 1 (L) e Press a or b to choose the MP>T1>T2, T1>T2>MP, #1(XXX), #2(XXX) or MP(XXX). Press OK. 4 in 1 (P) f Press Start.
Chapter 12 Duplex (2-sided) copying MFC-8380DN 1sidedi2sided L 12 Portrait If you want to use the duplex copy feature, load your document in the ADF. 1 If you get an Out of Memory message while you are making duplex copies, try installing extra memory. (See Out of memory message on page 86.
Making copies c Enter the number of copies (up to 99) using the dial pad. d Press Duplex and a or b to select 1sidedi2sided L, 2sided i 2sided or 2Sided Li1Sided. d Press Duplex and a or b to select 1sidedi2sided S. Press OK. e Press Start to copy the document. MFC-8380DN Advanced 2sided Si1sided Duplex 1sidedi2sided Le Portrait Press OK. Press Start to copy the document. 1 2 e 1 Note • Duplex copy using a 2-sided legal size document is not available.
Chapter 12 e f Press a or b to select 2Sided Si1Sided or 1sidedi2sided S. Press OK. Out of memory message Press Start to copy the document. If the memory becomes full while you are making copies, the LCD message will guide you through the next step. Note • Duplex copy using a 2-sided legal size document is not available. • (L) means Long edge and (S) means Short edge.
Section IV Direct printing Printing data from a USB Flash memory drive or a digital camera supporting mass storage IV 88
13 Printing data from a USB Flash memory drive or a digital camera supporting mass storage With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode. The screens in this section may vary depending on your application and operating system. • Some USB Flash memory drives may not work with the machine.
Printing data from a USB Flash memory drive or a digital camera supporting mass storage Printing data directly from the USB Flash memory drive or digital camera supporting mass storage a 13 Connect your USB Flash memory drive or digital camera to the USB direct interface (1) on the front of the machine. 1 1 • If the current restricted user ID you are using is restricted for the Direct Print function from Secure Function Lock 2.
Chapter 13 d Do one of the following: Press a or b to choose a setting you need to change and press OK, and then press a or b to choose an option for the setting and press OK. If you do not need to change the current default settings, go to step e. Print File Set Paper Size e Note • You can choose the following settings: Paper Size Media Type Multiple Page Orientation Duplex Collate Tray Use Print Quality PDF Option • Depending on the file type, some of these settings may not appear.
Printing data from a USB Flash memory drive or a digital camera supporting mass storage Understanding the error messages 13 Once you are familiar with the types of errors that can occur while you print data from the USB Flash memory drive or digital camera with Direct Print, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory.
Chapter 13 92
Section V Software Software and Network features V 94
14 Software and Network features The HTML User’s Guide on the CD-ROM includes the Software User's Guide and Network User's Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.
Software and Network features c Click the heading you would like to view from the list at the left of the window. Macintosh 14 a Make sure your Macintosh is turned on. Insert the Brother CD-ROM into your CD-ROM drive. b c Double-click the Documentation icon. d Click on the manual you want (SOFTWARE USER'S GUIDE or NETWORK USER'S GUIDE) in the top menu, and then click the heading you would like to read from the list at the left of the window.
Chapter 14 96
Section VI Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary VI 98 109 111 159 176 190
A Safety and legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard grounded electrical socket. Choose a location where the temperature remains between 10°C and 32.5°C and the humidity is between 20% to 80% (without condensation.) WARNING DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, moisture or dust.
Safety and legal To use the machine safely A Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
DO NOT use flammable substances, any types of spray or any organic solvent/liquids contains alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See Routine maintenance on page 142 for how to clean the machine. DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire.
Safety and legal CAUTION After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustrations. To prevent injuries, be careful not to put your hands on the edge of the machine under the scanner or document cover as shown in the illustrations. To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.
When you move the machine, grasp the side hand holds that are located at the bottom of the machine. IMPORTANT The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.
Safety and legal Important safety instructions A 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall socket before cleaning inside of the machine. DO NOT use liquid or aerosol cleaners. Use a dry lint-free soft cloth for cleaning. 5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. If the product has been dropped or the casing has been damaged. If the product exhibits a distinct change in performance, indicating a need for service.
Safety and legal Disconnect device A This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off power completely. Wiring information (U.K. only) A If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse. Always replace the fuse cover. Never use a plug that does not have a cover.
EU Directive 2002/96/EC and EN50419 A This equipment is marked with the above recycling symbol. It means that all the end of the life of the equipment you must dispose of it separately at an appropriate collection point and not place it in the normal domestic unsorted waste stream. This will benefit the environment for all. (European Union only) EU Directive 2006/66/EC - Removing or Replacing the Battery A This product incorporates a battery that is designed to last for the lifetime of the product.
Safety and legal Libtiff Copyright and License A Use and Copyright Copyright© 1988-1997 Sam Leffler Copyright© 1991-1997 Silicon Graphics, Inc.
Trademarks A The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.
B Options Optional paper tray (LT-5300) (MFC-8380DN) An optional lower tray can be installed, and it can hold up to 250 sheets of 80 g/m2 paper. When an optional tray is installed, the machine can hold up to 550 sheets of plain paper. If you want to buy an optional lower tray unit, contact your Brother dealer B Memory board B B This machine has 64 MB of standard memory and one slot for optional memory expansion.
Installing extra memory a Turn off the machine’s power switch. Unplug the telephone line cord. b Disconnect the interface cable from the machine, and then unplug the power cord from the electrical socket. B e Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot. Insert the SODIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).
C Troubleshooting and routine maintenance C Troubleshooting C If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. C Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Telephone line or connections (continued) Difficulties Suggestions The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. (See Receiving a fax on page 47.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.
Troubleshooting and routine maintenance Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD on page 54.) (continued) 1 Connect the external TAD as shown in the illustration on page 55. 2 Set your answering machine to answer in one or two rings.
Handling incoming calls C Difficulties Suggestions The machine ‘Hears’ a voice as a CNG Tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 50.) Sending a Fax Call to the machine.
Troubleshooting and routine maintenance Printing difficulties Difficulties No printout. C Suggestions Check that the machine is plugged in and the power switch is turned on. Check that the toner cartridge and drum unit are installed correctly. (See Replacing the drum unit on page 153.) Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) Check that the correct printer driver has been installed and chosen.
Scanning difficulties C Difficulties Suggestions TWAIN errors appear while scanning. Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work Try increasing the scanning resolution. Network scanning does not work. See Network difficulties on page 117. The machine does not scan all the pages of your document.
Troubleshooting and routine maintenance Print quality difficulties Difficulties Printed pages are curled. C Suggestions Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray. Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media on page 14.) Printed pages are smeared. Printouts are too light.
Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work. (Windows®) The firewall setting on your PC may be rejecting the necessary The network PC Fax Receive feature does not work. The network printing feature does not work. network connection. Follow the instructions below to configure Windows® Firewall. If you are using other personal firewall software, see the User’s Guide for your software or contact the software manufacturer.
Troubleshooting and routine maintenance Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work. (Windows Vista®): The network PC Fax Receive feature does not work. The network printing feature does not work. a Click the Start button, Control Panel, Network and Internet, C Windows Firewall and click Change settings. b When the User Account Control screen appears, do the following. Users who have administrator rights: Click Continue.
Improving the print quality Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 White lines across the page Recommendation Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. (See Acceptable paper and other print media on page 14.) Make sure that you choose the appropriate media type in the printer driver or in the machine’s Paper Type menu setting.
Troubleshooting and routine maintenance Examples of poor print quality FGH ABCDE ijk h fg e abcd ABCD abcde 01234 Page skewed Recommendation Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack. Set the paper guides correctly. (See Loading paper in the standard paper tray on page 10.) If you are using the MP tray, see Loading paper in the multi-purpose tray (MP tray) on page 11.
Examples of poor print quality Recommendation EFGHIJKLMN ABCDEFG Make sure that the envelope levers inside the back cover are pulled down when you print the envelopes. Envelope creases Check the paper type and quality. High temperatures and high humidity will cause paper to curl. If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.
Troubleshooting and routine maintenance Examples of poor print quality Recommendation Turn the paper over in the paper tray, and print again. (excluding Letterhead paper) If the problem remains, slide the Anti-Curl Switch as follows: C 1 Open the back cover. 2 With one hand, use the tab (1) to lift the roller assembly, then use your other hand to slide the Anti-Curl Switch (2) in the direction of the arrow. Curled 1 2 3 Close the back cover. Lift up the Output Tray Support Flap (1).
Examples of poor print quality Recommendation Make ten copies of a blank, white sheet of paper. (See Making multiple copies on page 78.) If the problem is not solved, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit on page 146.) The drum unit may be damaged. Put in a new drum. (See Replacing the drum unit on page 153.
Troubleshooting and routine maintenance Examples of poor print quality Recommendation Clean the corona wire inside the drum unit by sliding the blue tab. Be sure to return the blue tab to the home position (a). (See Cleaning the corona wire on page 145.) C The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 153.) The fuser unit may be contaminated. Call your Brother dealer for service. All black Make sure that you use paper that meets our specifications.
Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position. ABCDEFGH abcdefghijk ABCD abcde 01234 Poor fixing Choose Improve Toner Fixing mode in the printer driver. (See Other Print Options (For Windows®) or Print Settings (For Macintosh) in the Software User’s Guide on the CD-ROM.) If this selection does not provide enough improvement, choose Thicker Paper in Media Type settings.
Troubleshooting and routine maintenance Setting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers.
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Troubleshooting and routine maintenance Error Message Cause Action Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.
Error Message Cause Action Jam Inside The paper is jammed inside the machine. (See Paper jams on page 135.) Jam MP Tray The paper is jammed in the MP tray of the machine. (See Paper jams on page 135.) Jam Rear The paper is jammed in the back of the machine. (See Paper jams on page 135.) Jam Tray 1 The paper is jammed in the paper tray of the machine. (See Paper jams on page 135.) The machine is out of paper or paper is not correctly loaded in the paper tray.
Troubleshooting and routine maintenance Error Message Cause Action Print Unable XX The machine has a mechanical problem. Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See Transferring your faxes or Fax Journal report on page 133.) Protected Device The protect switch of the USB Flash memory drive is on. Turn off the protect switch of the USB Flash memory drive.
Error Message Cause Action Too Many Files There are too many files stored on the USB Flash memory drive. Reduce the number of files stored on the USB Flash memory drive. Too Many Trays More than one optional tray is installed. The maximum number of optional trays is one. Remove any additional trays. Unable to Scan. There is a document in the ADF input and output tray. Remove the document from the ADF output tray.
Troubleshooting and routine maintenance Transferring your faxes or Fax Journal report Transferring faxes to your PC C If the LCD shows: You can transfer the faxes from your machine’s memory to your PC. a Print Unable XX Scan Unable XX We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 133 or Transferring faxes to your PC on page 133.
Document jams C If the document is jammed, follow the steps below. IMPORTANT After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam. Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. Document is jammed under the document cover a Take out any paper from the ADF that is not jammed. b c Lift the document cover. d e Close the document cover.
Troubleshooting and routine maintenance Document is jammed in the duplex slot (MFC-8380DN) a Take out any paper from the ADF that is not jammed. b Do one of the following: If you can see the jammed document, pull the jammed document out to the right. Paper jams C C To clear paper jams, please follow the steps in this section. IMPORTANT Please confirm that you have installed both a toner cartridge and a drum unit in the machine.
Paper is jammed in the MP tray If the LCD shows Jam MP Tray, follow these steps: a b Remove the paper from the MP tray. Remove any jammed paper from in and around the MP tray. C Paper is jammed in Paper Tray 1 or Tray 2 (MFC-8380DN) If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps: a Pull the paper tray completely out of the machine. For Jam Tray 1: For Jam Tray 2: c d Press Start.
Troubleshooting and routine maintenance c d Make sure the paper is below the maximum paper mark (b) of the paper tray. While pressing the blue paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. Paper is jammed inside the machine a Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. Put the paper tray firmly back in the machine.
e Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the paper tray opening. f Put the drum unit and toner cartridge assembly back in the machine. g h Close the front cover. i Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.
Troubleshooting and routine maintenance CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam. c IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.
Paper is jammed at the back of the machine a Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Press the front cover release button and open the front cover. CAUTION IMPORTANT C We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. d Open the back cover (back output tray).
Troubleshooting and routine maintenance h Put the drum unit and toner cartridge assembly back in the machine. Paper is jammed in the duplex tray a C Pull the duplex tray completely out of the machine. C i j Close the front cover. Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch. b Pull the jammed paper out of the machine or the duplex tray. c Put the duplex tray back in the machine.
Routine maintenance c Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. d Remove any paper that is in the paper tray. e Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. f Re-load the paper and put the paper tray firmly back in the machine. g Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine. C WARNING Use neutral detergents.
Troubleshooting and routine maintenance Cleaning the scanner a b C Turn off the machine. Unplug the telephone line cord first, disconnect all cables and then unplug the power cord from the electrical socket. Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water. 1 2 d Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine.
Cleaning the laser scanner window CAUTION C HOT SURFACE WARNING Use neutral detergents. DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. For more information see Important safety instructions on page 103. After you have just used the machine, some internal parts of the machine will be extremely hot.
Troubleshooting and routine maintenance d Put the drum unit and toner cartridge assembly back in the machine. Cleaning the corona wire C If you have print quality problems, clean the corona wire as follows: e f Close the front cover. a Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket. b Open the front cover and slowly take out the drum unit and toner cartridge assembly.
c Clean the corona wire inside the drum unit by gently sliding the blue tab from right to left and left to right several times. Cleaning the drum unit If you have print quality problems, clean the drum unit as follows. a Turn off the machine. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket. b Open the front cover and slowly take out the drum unit and toner cartridge assembly. 1 Note Be sure to return the blue tab to the home position (a) (1).
Troubleshooting and routine maintenance c Push down the blue lock lever and take the toner cartridge out of the drum unit. f When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off. C IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
i j 148 Close the front cover. Plug the machine’s power cord back into the electrical socket first, and then reconnect all cables and telephone line cord. Turn on the machine.
Troubleshooting and routine maintenance Replacing the consumable items C You will need to replace the consumable items when the machine indicates that the life of the consumable is over. Toner cartridge Drum unit Order No. TN-3230, TN-3280 Order No. DR-3200 C IMPORTANT • We recommend placing used consumable items on a sheet of paper to prevent accidentally spilling or scattering the material inside. • Be sure to reseal the consumable items tightly so that the material inside does not spill.
Replacing a toner cartridge The High Yield toner cartridges can print approximately 8,000 pages 1 and the Standard toner cartridges can print approximately 3,000 pages 1. Actual page count will vary depending on your average type of document (i.e., standard letter, detailed graphics). The machine is supplied with the Starter toner cartridge that will need to be replaced after approximately 2,000 pages. When a toner cartridge is running low, the LCD shows Toner Low.
Troubleshooting and routine maintenance c Push down the blue lock lever and take the used toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Brother cartridges with this machine, or the refilling of used cartridge with toner from other sources.
f Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the lock lever will lift automatically. Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit. g Clean the corona wire of the drum unit by gently sliding the blue tab from right to left and left to right several times. 1 Note Be sure to return the blue tab to the home position (a) (1).
Troubleshooting and routine maintenance Replacing the drum unit CAUTION C The machine uses a drum unit to create print images on paper. If the LCD shows Replace Drum, the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Replace Drum, you may be able to continue printing without having to replace the drum unit for a while.
IMPORTANT e • We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the blue lock lever will lift automatically. • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting and routine maintenance Replacing periodic maintenance parts The periodic maintenance parts will need to be replaced regularly to maintain the print quality. The parts listed below will have to be replaced after printing approximately 50,000 pages for PF Kit MP and 100,000 pages for PF Kit 1, PF Kit 2, Fuser and Laser. Please call your Brother dealer when the following messages appear on the LCD. LCD message Description Replace PF KitMP Replace paper feeding kit for MP tray.
Reset The following reset functions are available: 1 Network You can reset the print server back to its default factory settings such as the password and IP address information.
Troubleshooting and routine maintenance Packing and shipping the machine CAUTION Make sure that the machine has fully cooled down by leaving it disconnected from the power for at least 30 minutes before packing. h C Put the styrofoam piece marked “FRONT” into the original carton (1). Wrap the machine in the plastic bag and put it in the original carton (2). Put the drum unit and toner cartridge assembly in as shown below (3).
i Take the two styrofoam pieces and match the front of the machine to the “FRONT” mark on one of the styrofoam pieces, and the back of the machine to the “REAR” mark on the other styrofoam piece (5). Coil the cables and place them and the Quick Setup Guide in the spaces provided as shown below (6). j Close the carton and tape it shut.
D Menu and features On-screen programming D Menu keys D D Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. D We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options. Menu table Access the menu. D You can program your machine by using the Menu table on page 161. These pages list the menu selections and options.
How to access the menu mode a b Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for USB Direct I/F menu. Press 6 for Print Reports menu. Press 7 for Network menu. Press 8 for Machine Info. menu. Press 9 for Service menu. 1 Press 0 for Initial Setup. 1 This will appear only when the LCD shows an error message.
Menu and features Menu table D The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit D Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 1.Mode Timer — 0 Sec Sets the time to return to Fax mode. (MFC-8380DN) The time the machine will change from individual user to Public user when using Secure Function Lock. 22 Sets the type of paper in the MP tray. 22 Sets the type of paper in the paper tray.
Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 2.Paper 2.Paper Size A4* 23 (continued) (continued) Sets the size of the paper in the MP tray. Sets the size of the paper in the paper tray. 23 Sets the size of the paper in the optional paper tray #2. 23 Adjusts the ring volume. 25 Adjusts the volume level of the beeper. 25 Adjusts the speaker volume. 25 1.MP Tray Letter Page Legal Executive A5 A5 L A6 B5 B6 Folio Any 2.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 4.Auto Daylight — On* Changes for Daylight Savings Time automatically. 26 Increases the page yield of the toner cartridge. 26 Conserves power. 26 (continued) Off 5.Ecology 1.Toner Save On Off* 2.Sleep Time Range varies depending on model. Page D 005Min* 6.Tray Use 1.Copy Tray#1 Only Tray#2 Only Selects the tray that will be used for Copy mode.
Main Menu Submenu Menu Selections 1.General Setup 7.LCD Contrast — Options Descriptions -nnnno+ Adjusts the contrast of the LCD. 27 — Can restrict selected machine operation for up to 25 individual users and all other non-authorized Public users. 28 — Stops unauthorized users from most operations except receiving faxes into the memory. 28 2.Setting Lock — Stops unauthorized users from changing the machine’s current settings. 33 1.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 2.Fax 1.Setup Receive 1.Ring Delay (00-08) Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 49 Sets the pseudo/doublering time in Fax/Tel mode. 49 (In Fax mode only) 02* (Example for the UK) 2.F/T Ring Time 20 Secs 30 Secs* Page D 40 Secs 70 Secs 3.Fax Detect On* Off 4.Remote Codes On (l51, #51) Off* 5.Auto Reduction On* Off 6.Memory Receive On* Off 7.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax 2.Setup Send 2.Fax Resolution Standard* 43 (continued) (In Fax mode only) Sets the default resolution for outgoing faxes. Fine Page S.Fine (continued) Photo 3.Delayed Fax — Sets the time of day in 24 hour format that the delayed faxes will be sent. 45 4.Batch TX On Combines delayed faxes going to the same fax number at the same time of day into one transmission. 45 Sends a fax without using the memory.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 2.Fax 4.Report Setting 1.XMIT Report On Sets initial setup for Transmission Verification Report. 74 Sets the interval for automatic printing of the Fax Journal. 74 Sets the machine to forward fax messages, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC. 65 (continued) On+Image Page Off* Off+Image 2.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax 0.Miscellaneous 1.Compatibility High* Adjusts the equalization for transmission difficulties. (continued) 3.Copy Normal 1.Quality Page 127 Basic(for VoIP) VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose Basic(for VoIP). 2.BT Call Sign On Used with BT Call Sign. 54 (U.K.
Menu and features Main Menu Submenu 5.USB Direct I/F 1.Direct Print 1.Paper Size Menu Selections Options Descriptions A4* Sets the paper size when printing directly from the USB flash memory drive. Letter Page 89 Legal Executive A5 A5 L A6 B5 A5 L and A6 size are not available for the optional Tray#2. D You can choose Legal and Folio for MP Tray only. B6 Folio 2.Media Type Thin Plain* Sets the media type when printing directly from the USB flash memory drive.
Main Menu Submenu Menu Selections Options Descriptions 5.USB Direct I/F 1.Direct Print 8.Index Print Simple* (continued) (continued) Details Sets the index print option, simple format or details. 2.Scan to USB 1.Resolution Color 100 dpi* Color 200 dpi Sets the resolution to send the scanned data to USB Flash memory drive. Color 300 dpi Color 600 dpi Gray 100 dpi Page 89 See Software User’s Guide on the CD-ROM. Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi 6.Print Reports 170 2.
Menu and features Main Menu Submenu Menu Selections 7.Network 1.TCP/IP 1.Boot Method — Options Descriptions Page Auto* Chooses the BOOT method that best suits your needs. See Network User’s Guide on the CD-ROM. Static RARP BOOTP DHCP 2.IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. 5.
Main Menu Submenu Menu Selections 7.Network 3.Scan To FTP — — (continued) Options Descriptions Page Color 100 dpi* Chooses the file format to send the scanned data via FTP. See Network User’s Guide on the CD-ROM. Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi 4.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 8.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 155 Total You can check the number of total pages the machine has printed during its life. 155 You can check the percentage of a machine part’s life that remains available. 155 2.Page Counter — Fax/List Copy Page Print 3.Parts Life 1.Drum — 2.Fuser 3.
Entering text D When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want. Press Key one time two times three times four times five times six times seven times eight times nine times 1 @ .
Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection. Press l for (space) ! " # $ % & ' ( ) l + , - .
E Specifications E General E Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 64 MB LCD (liquid crystal display) 16 characters × 2 lines Power Source 220 - 240V 50/60Hz Power Consumption Peak: 1080 W Copying: Average 570 W 1 Sleep: Average 11 W Standby: Average 80 W 1 When making a copy from one sheet Dimensions 442mm 390mm Weight With Drum/Toner Unit: 443mm 15.7 kg (MFC-8380DN) 15.
Specifications Temperature Humidity ADF (automatic document feeder) Operating: 10 to 32.
Print media Paper Input E Paper Tray Paper Type: Thin paper, Plain paper, Bond paper and Transparencies 1 or Recycled paper Paper Size: Letter, A4, B5 (ISO), A5, A5(Long Edge), B6 (ISO), A6 and Executive Paper Weight: 60 to 105 g/m2 Maximum Paper Tray Capacity: Up to 250 sheets of 80 g/m2 Plain paper Multi-purpose tray (MP tray) Paper Type: Thin paper, Plain paper, Thick paper, Bond paper, Transparencies, Recycled paper, Envelopes or Labels 1 Paper Size: Width: 69.
Specifications Paper Output Duplex Printing Output Tray: Up to 150sheets (face-down print delivery to the output paper tray) Back Output Tray: One sheet (face-up print delivery to the back output tray) Paper Size: A4 Paper Weight: 60 to 105 g/m2 Manual Duplex: Yes Automatic Duplex: Yes E 179
Fax E Compatibility ITU-T Super Group 3 Duplex Fax (Receive) Yes Coding System MH/MR/MMR/JBIG Modem Speed Automatic Fallback: 33,600 bps Single-Sided Document Size ADF Width: 148 to 215.9 mm ADF Length: 148 to 355.6 mm Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max. 297 mm 2-Sided (Duplex) ADF Width: 148 to 215.9 mm Document Size (MFC-8380DN) ADF Length: 148 to 297.0 mm Scanning Width Max. 208 mm Printing Width Max.
Specifications Copy E Colour/Monochrome Monochrome Single-sided Document Size ADF Width: 148 to 215.9 mm ADF Length: 148 to 355.6 mm 1 Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max. 297 mm 2-Sided (Duplex) ADF Width: Document Size (MFC-8380DN) ADF Length: 148 to 215.9 mm E 148 to 297.0 mm Copy Width: Max. 208 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Resolution Max.
Scan E Colour/Monochrome Yes/Yes Duplex Scanning (MFC-8380DN) Yes TWAIN Compliant Yes (Windows® 2000 Professional/XP/ XP Professional x64 Edition/Windows Vista®) Mac OS X 10.3.9 or greater 1 WIA Compliant Yes (Windows® XP/Windows Vista®) Colour Depth 24 bit colour Resolution Up to 19200 × 19200 dpi (interpolated) 2 Up to 600 × 2400 dpi (optical) 2 (From Scanner Glass) Up to 600 × 600 dpi (optical) 2 (From ADF) Single-Sided Document Size ADF Width: 148.0 to 215.9 mm ADF Length: 148.
Specifications Print E Emulations PCL6, BR-Script3 (PostScript®3™), IBM Pro-Printer XL, Epson FX-850 Printer Driver Host-Based Driver for Windows® 2000 Professional/ XP/XP Professional x64 Edition/Windows Vista®/ Windows Server® 2003 1/Windows Server® 2003 x64 Edition 1/ Windows Server® 2008 1 E Windows® BR-Script3 (PPD file) for 2000 Professional/ XP/XP Professional x64 Edition/Windows Vista®/ Windows Server® 2003 1/Windows Server® 2003 x64 Edition 1/ Windows Server® 2008 1 Macintosh Printer Driver
Interfaces E USB Use a USB 2.0 interface cable (type A/B) that is no longer than 2 m. 1 2 Ethernet Use an Ethernet UTP cable category 5 or greater. 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported. Direct Print feature Compatibility 1 PDF version 1.
Specifications Computer requirements E Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Supported PC Software Functions Windows® Windows® Printing, Operating 2000 PC Fax 4, 1 5 Scanning System Professional ® Windows XP Home® 2 5 Windows® XP Professional 2 5 PC Processor Interface 3 Minimum Speed Minimum Recommended Hard Disk Space RAM RAM to install USB, 64 MB 10/100 Base Tx (Ethernet) Intel® Pentium® II or equivalent For For Drivers A
Windows® Windows Operating Server® System 1 2003 (print only (Continued) via network) Printing 10/100 Base Tx (Ethernet) Intel® Pentium® III or equivalent 256 MB 512 MB 50 MB Windows Server® 2003 x64 Edition (print only via network) 64-bit (Intel®64 or AMD64) supported CPU Windows Server® 2008 (print only via network) Intel® Pentium® 4 512 MB 2 GB or equivalent 64bit (Intel® 64 or AMD64) supported CPU Macintosh Mac OS X Operating 10.3.9 System 10.4.3 Printing, PC Fax send 4, Scanning Mac OS X 10.
Specifications Consumable items Toner Cartridge Life Starter Toner Cartridge: E Approx. 2,000 pages (A4) 1 Standard Toner Cartridge: TN-3230: Approx. 3,000 pages (A4) 1 High-Yield Toner Cartridge: Drum Unit TN-3280: Approx. 8,000 pages (A4) 1 DR-3200: Approx. 25,000 pages (A4) 2 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use.
Ethernet wired network Network board model name NC-6800h Type 2 LAN You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup. 1 2 Support for Windows® 2000 Professional, Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows Server® 2003 2, Windows Server® 2003 x64 Edition 2 and Windows Server® 2008 2 Mac OS X 10.3.
Specifications Management utilities 5 BRAdmin Light for Windows® 2000 Professional, Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows Server® 2003, Windows Server® 2003 x64 Edition, Windows Server® 2008 and Mac OS X 10.3.
F Glossary F This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of the external telephone.
Glossary ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error. Extension telephone A telephone on the fax number that is plugged into a separate wall socket. External phone A TAD (telephone answering device) or telephone that is connected to your machine. F/T Ring Time The length of time that the Brother machine pseudo/double-rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.
Out of Paper Reception Receives faxes into the machine’s memory when the machine is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas telephone lines. Pause Allows you to place a 2.8 second delay in the dialling sequence while you are dialling using the dial pad or while you are storing One Touch and Speed Dial numbers. Press Redial/Pause as many times as needed for longer pauses.
Glossary User Settings List A printed report that shows the current settings of the machine. Xmit Report (Transmission Verification Report) A listing for each transmission, that shows its date, time and number.
G Index A ADF (automatic document feeder) faxing ....................................................38 using .....................................................20 Answering machine (TAD) connecting .............................................55 Apple Macintosh See Software User’s Guide on the CD-ROM. Automatic fax receive .............................................48 easy receive .......................................50 Fax Detect ..........................................50 fax redial ............
Duplex (2-sided) copying .......................................... 84, 85 printing from USB flash memory drive ............90 troubleshooting ...................................135 Duplex key (2-sided) ................... 38, 84, 85 E Enlarge/Reduce key .................................79 Envelopes .............................11, 14, 17, 18 Equalization ...........................................127 Error messages on LCD ........................128 Comm. Error .......................................
L N Labels .................................. 11, 14, 15, 19 LCD (liquid crystal display) ............... 6, 159 contrast .................................................27 Help List ................................................75 N in 1 (page layout) ................................. 82 Network faxing See Software User’s Guide on the CD-ROM. printing See Network User’s Guide on the CD-ROM. scanning See Software User’s Guide on the CD-ROM.
Print difficulties ................................... 111, 115 drivers .................................................183 fax from memory ...................................52 Job Cancel key .......................................7 keys ........................................................7 paper jams ..........................................135 quality ........................................ 117, 120 reports ...................................................75 resolution ..........................
S Safety instructions ..................................103 Scanner glass faxing ....................................................39 using .....................................................21 Scanning See Software User’s Guide on the CD-ROM. Search/Speed Dial key ............... 60, 61, 63 Secure key .................................................7 Security restricting dialling ..................................34 Secure function lock administrator password ......................28 Public user .....
The machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries.
