User Manual

Troubleshooting and Routine Maintenance
151
B
Cannot Detect You installed a new ink cartridge
too quickly and the machine did
not detect it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother
Original ink the machine may not
detect the ink cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact your Brother dealer.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and
re-install it slowly until it clicks.
Cannot Print One or more of the ink cartridges
are empty. The machine will stop
all print operations. While memory
is available, black and white faxes
will be stored in the memory. If a
sending machine has a colour fax,
the machine's
‘handshake’ will
ask that the fax be sent as black
and white. If the sending machine
has the ability to convert it, the
colour fax will be stored in the
memory as a black and white fax.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 160.)
Comm.Error Poor telephone line quality
caused a communication error.
If the problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open. The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed correctly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 21.
See Document jam on page 157.
File size is too large The file you sent is too large for
printing with Bluetooth
®
wireless
technology.
Make your file smaller than 3 MB.
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory
drive with Hub has been
connected to the USB direct
interface.
A Hub or USB Flash memory drive with
Hub are not supported. Unplug the device
from the USB direct interface.
Error Message Cause Action