USER’S GUIDE MFC-7420 MFC-7820N Version B
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-7420 and MFC-7820N (Circle your model number) Serial Number:* Date of Purchase: Place of Purchase: * The serial number can be displayed on the LCD screen (Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for MFC-7820N. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the MFC. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother® One Year Limited Warranty and Replacement Service (USA only) Who is covered: • This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").
Brother® One Year Limited Warranty and Replacement Service (USA only) Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts.
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship.
Safety precautions We use the following icons throughout this User’s Guide. Warnings tell you what to do to prevent possible personal injury. Electrical Hazard icons alert you to a possible electrical shock. Hot Surface icons warn you not to touch MFC parts that are hot. Cautions specify procedures you must follow or avoid to prevent possible damage to the MFC or other objects. Improper Setup icons alerts you to devices and operations that are not compatible with the MFC.
WARNING After you use the MFC, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration. The fuser unit is marked with a caution label. Please do not remove or damage the label. To prevent injuries, be careful not to put your hands on the edge of the MFC under the document cover or scanner cover. To prevent injuries, be careful not to put your fingers in the area shown in the illustrations.
WARNING ■ When you move the MFC, grasp the side hand holds that are under the scanner. DO NOT carry the MFC by holding it at the bottom. ■ Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.
Quick Reference Guide Sending Faxes Storing Speed-Dial numbers Automatic Transmission 1 2 1 If it is not illuminated in green, press (Fax). Press Menu/Set, 2, 3, 2. Using the dial pad, enter a three-digit Speed-Dial location number. Press Menu/Set. 2 3 Load your document. 4 Press Start. Enter the fax number using One-Touch, Speed-Dial, Search or the dial pad. 3 Enter the number (up to 20 digits). Press Menu/Set. 4 Enter the name up to 15 characters (or leave it blank). Press Menu/Set.
Using Search 1 If it is not illuminated in green, press (Fax). Press Search/Speed Dial, and then enter the first letter of the name you’re looking for. Press or ▲ 4 5 Load your document. ▲ 2 3 to search the memory. Press Start. Making copies Single copy 1 Press green. 2 3 Load your document. (Copy) to illuminate it in Press Start. Sorting copies using the ADF 1 Press green. 2 3 Load your document. 4 Press Options and ▲ or ▼ to select Stack/Sort.
Table of Contents 1 Introduction Using this Guide ..................................................................................................1-1 Choosing a location .............................................................................................1-2 How to access the complete User’s Guide .........................................................1-3 To view Documentation (For Windows®).......................................................1-3 How to find Scanning instructions ............
Turning TX Lock on ...................................................................................2-8 Turning TX Lock off ...................................................................................2-8 Memory Security (MFC-7820N only) .............................................................2-8 Setting up the password............................................................................2-9 Changing the Memory Security password.................................................
4 Setup Receive Basic receiving operations...................................................................................4-1 Choosing the Receive Mode ........................................................................4-1 To select or change your Receive Mode ...................................................4-2 Setting the Ring Delay ..................................................................................4-2 Setting the F/T Ring Time (Fax/Tel mode only).................................
8 Making copies Using the MFC as a copier ..................................................................................8-1 Enter Copy mode...........................................................................................8-1 Making a single copy .....................................................................................8-1 Making multiple copies ..................................................................................8-2 Stop copying .........................................
Paper jams ..................................................................................................11-7 Paper is jammed inside the MFC ............................................................11-7 Paper is jammed at back of the MFC ......................................................11-8 Paper is jammed inside the drum unit and toner cartridge assembly....11-10 If you are having difficulty with your MFC ..................................................11-11 Improving the print quality ......
Multi-line connections (PBX) ........................................................................ A-8 If you are installing the MFC to work with a PBX...................................... A-8 Custom features on your phone line............................................................. A-8 B Appendix B On-screen programming..................................................................................... B-1 Menu table...............................................................................
1 Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the MFC’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic. Courier Courier type face identifies the messages on the LCD of the MFC.
Introduction Choosing a location Place your MFC on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the MFC near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50°F and 90.5°F (10°C and 32.5°C). CAUTION ■ Avoid placing your MFC in a high-traffic area. ■ Do not place the MFC near heaters, air conditioners, water, chemicals, or refrigerators.
Chapter 1 How to access the complete User’s Guide This User’s Guide does not contain all the information about the MFC such as how to use the advanced features of the Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the complete User’s Guide located in the ‘Documentation’ section of the CD-ROM. Note Network is not available for MFC-7420.
Introduction To view Documentation (For Macintosh®) 1 Turn on your Macintosh®. Insert the Brother CD-ROM labeled Macintosh® into your CD-ROM drive. The following window will appear. How to find Scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide: ■ Scanning from a Macintosh® in Chapter 7 (For Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater) ■ Using ControlCenter2.0 (For Mac OS® X 10.2.
Chapter 1 Control panel overview MFC-7420 and MFC-7820N have similar control keys. 5 03/01 15:25 Fax Res:Standard 1 One-Touch Keys These 4 keys give you instant access to 8 previously stored numbers. 5 Navigation keys: Shift To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key. 3 Fax and telephone keys: Volume keys 4 Mode keys: Fax Lets you access Fax mode. Scan Lets you access Scan mode. Copy Lets you access Copy mode.
Introduction 1 03/01 15:25 Fax Res:Standard 6 Dial Pad A Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the MFC. The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone (For Canada only). 7 Start Lets you start sending faxes or making copies. 8 Stop/Exit Stops an operation or exits from the menu.
Chapter 1 Load document You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. 1 Fan the pages well. Make sure you put the documents face up, top edge first in the ADF until you feel them touch the feed roller. 2 Adjust the paper guides to fit the width of your documents. 3 Unfold the ADF document output support flap. Using the automatic document feeder (ADF) The ADF can hold up to 35 pages and feeds each sheet individually.
Introduction Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. Documents can be up to letter/A4 size (8.5 to 11 in. (215.9 to 297.4 mm)). 3 Close the document cover. 1 CAUTION If the document is a book or is thick, do not slam the cover or press on it. Note To use the scanner glass, the ADF must be empty. 1 2 Lift the document cover. Using the document guidelines on the left, center the document face down on the scanner glass.
Chapter 1 About paper Choosing acceptable paper Recommended paper To get the best print quality, we suggest using the following paper. Paper Type Plain paper Item Xerox 4200DP 20 lb Hammermill Laser Paper 24 lb (Xerox Premier 80 g/m2) (Xerox Business 80 g/m2) (M-real DATACOPY 80 g/m2) (IGEPA X-Press 80 g/m2) Recycled paper (Xerox Recycled Supreme) Transparency 3M CG 3300 Labels Avery laser label #5160 (Avery laser label L7163) ■ Use paper that is made for plain-paper copying.
Introduction CAUTION 1 Do not use the following types of paper or envelopes; they may cause a paper jam and damage your machine.
Chapter 1 How to load paper 3 Fan the stack of paper well to avoid paper jams and mis-feeds. 4 Put paper in the paper tray. To load paper or other media in the paper tray 1 Pull the paper tray completely out of the MFC. Maximum paper mark 2 While pressing the paper guide release lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots. 5 Put the paper tray firmly back in the MFC and unfold the output paper tray support flap before you use the MFC.
Introduction To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. 1 Slide the paper guides to fit the paper size. Note When you put paper in the manual feed slot, please remember the following: ■ The side to be printed on must be face up. ■ Put the leading edge (top of the paper) in first and push it gently into the slot.
Chapter 1 About fax machines How can you avoid possible problems? Custom features A very good way to avoid problems like the one mentioned, is to get a second phone number on your present phone line. Do you have Voice Mail on the phone line? If you have Voice Mail on the phone line where you will install your new MFC, there is a strong possibility that Voice Mail and the MFC may conflict with each other while receiving incoming calls.
Introduction Fax tones and handshake ECM (Error Correction Mode) When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake” or connection with the receiving machine.
2 Getting started Initial setup Setting the Date and Time When the MFC is not in use it will display the date and time. If you set up the Station ID the date and time displayed by your MFC will be printed on every fax you send. If there is a power failure, you may have to reset the date and time. No other settings will be affected. 1 Enter the last two digits of the year. Press Menu/Set. 3 Enter two digits for the month. Press Menu/Set. (For example, enter 09 for September, or 10 for October.
Getting started Setting the Station ID 1 Press Menu/Set, 0, 3. Initial Setup 3.Station ID 2 Enter your fax number (up to 20 digits). ▲ You should store your name or company name and fax number so they print on all fax pages you send. Note ■ You cannot enter a hyphen in the number. To enter a space press once between numbers. ■ The telephone number you enter is only used for Cover Page features. (See Composing the electronic Cover Page on page 3-9.) 4 Press Menu/Set.
Chapter 2 General Setup Setting the Paper Type Setting the Mode Timer To get the best print quality, set the MFC for the type of paper you are using. The MFC has three temporary mode keys on the control panel: Fax, Scan and Copy. You can change the number of seconds or minutes the MFC takes after the last Scan or Copy operation before it returns to Fax mode. If you select Off, the MFC stays in the mode you used last. 1 Press Menu/Set, 1, 2. General Setup 2.
Getting started Setting the Paper Size Setting the Ring Volume You can use eight sizes of paper for printing copies: Letter, Legal, A4, B5, A5, B6, A6 and Executive and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the paper tray, you will need to change the paper size setting at the same time so your MFC can fit an incoming fax or a reduced copy on the page. You can turn the ring Off or you can select the ring volume level. 1 Volume 1.
Chapter 2 Setting the Beeper Volume You can change the beeper volume. The default setting is Med. When the beeper is on, the MFC will beep when you press a key, make a mistake, or after you sent or received a fax. 1 Press Menu/Set, 1, 4, 2. Volume 2.Beeper 2 You can set the MFC to change automatically for Daylight Savings Time. It will reset itself forward one hour in the Spring and backward one hour in the Fall. Make sure you have set the correct day and time in the Date/Time setting.
Getting started Sleep Time Setting the LCD Contrast Setting the Sleep Time reduces power consumption by turning off the fuser inside the MFC while it is idle. You can choose how long the MFC is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the MFC receives a Fax or PC data or makes a copy. The factory setting is 05 minutes. While the MFC is in sleep mode you will see Sleep on the LCD.
Chapter 2 Security You can set up your MFC with multiple levels of security using TX Lock (MFC-7420 only), Memory Security (MFC-7820N only) and Setting Lock. TX Lock (MFC-7420 only) TX Lock lets you prevent unauthorized access to the MFC. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on TX Lock, so they won’t be lost.
Getting started Turning TX Lock on 1 Press Menu/Set, 1, 8, 1. Security 1.TX Lock 2 Press ▲ or ▼ to select Set TX Lock . Press Menu/Set. 3 Enter the registered four-digit password. Press Menu/Set. The MFC goes offline and the LCD shows TX Lock Mode. Turning TX Lock off 1 Press Menu/Set. Enter the registered four-digit password. 2 Press Menu/Set. TX Lock is automatically turned off. Note If you enter the wrong Password, the LCD shows Wrong Password and stays offline.
Chapter 2 Setting up the password Note Turning Memory Security on 1 ■ If you have already set the password, you will not need to set it, again. Security 1.Mem Security ■ If you forget the Memory Security password, please call Brother Customer Service. (See Brother numbers on page i.) 2 1 3 Press Menu/Set, 1, 8, 1. 3 Press Menu/Set, 1, 8, 1. Press ▲ or ▼ to select Set Password . Press Menu/Set. 3 Enter the registered four-digit password. Press Menu/Set.
Getting started Setting Lock Setting Lock lets you prevent unauthorized access to the MFC settings. While Setting Lock is On, the following operations are NOT available without password: ■ Date & Time ■ Station ID ■ Set Quick-Dial (One-Touch Dial, Speed-Dial and Setup Groups) Setting up the password Note ■ If you have already set the password, you will not need to set it, again. ■ If you forget the Setting Lock password, please call Brother Customer Service. (See Brother numbers on page i.
Chapter 2 Changing the Setting Lock password Turning Setting Lock off 1 2 1 Press Menu/Set, 1, 8, 2. Press ▲ or ▼ to select Set Password . Security 2.Setting Lock Press Menu/Set. 3 Enter the registered four-digit password. 2 Enter a four-digit number for the new password. Press Menu/Set. 5 If the LCD shows Verify:, re-enter the new password. Press Menu/Set. 6 Press Stop/Exit. Turning Setting Lock on 1 Press Menu/Set, 1, 8, 2. Security 2.Setting Lock 2 Press ▲ or ▼ to select On.
3 Setup Send How to enter Fax mode One-Touch Dialing Before sending faxes or changing fax send or Press the One-Touch key of the location you want to call. (See Storing One-Touch numbers on page 5-1.) receiving settings, make sure (Fax) is illuminated in green. If it is not, press (Fax) to enter Fax mode. The default setting is Fax mode. Note To dial One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.
Chapter 3 Search Fax Redial You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.) If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Start.
Setup Send How to Fax 4 Next Page? 1.Yes 2.No(Send) Faxing from the ADF 1 —OR— If it is not illuminated in green, press To send a single page, press 2 (or press Start again). (Fax). 2 3 Press Start. The MFC starts scanning the document. Faxing from the scanner glass You can use the scanner glass to fax pages of a book. The documents can be up to letter size. Put the document face down on the scanner glass.
Chapter 3 Manual transmission Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax. 1 If it is not illuminated in green, press (Fax). 2 3 Sending a fax at the end of a conversation At the end of a conversation you can send a fax to the other party before you both hang up. 1 Ask the other party to wait for fax tones (beeps) and then to press Start or Send key before hanging up. 2 If it is not illuminated in green, press Load your document.
Setup Send Basic sending operations Contrast Sending faxes using multiple settings Use Light to send a light document. When you send a fax you can choose any combination of these settings: cover page, contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission. 1 1 If it is not illuminated in green, press If your document is very light or very dark, you may want to change the contrast. Use Dark to send a dark document. (Fax). 2 3 Other Settings 1.Yes 2.
Chapter 3 Fax Resolution Dual Access After you load the document, you can use Resolution to change the setting temporarily You can dial a number, and begin scanning the fax into memory—even when the MFC is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number. (for this fax only). In Fax mode , press Resolution and ▲ or ▼ to select the setting you want, and then press Menu/Set.
Setup Send Real Time Transmission Broadcasting When you are sending a fax, the MFC will scan the documents into the memory before sending. Then, as soon as the phone line is free, the MFC will start dialing and sending. Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers and up to 50 manually dialed numbers in the same broadcast.
Chapter 3 Note ■ If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 258 different numbers. Checking job status Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows No Jobs Waiting.) ■ The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting.
Setup Send Canceling a scheduled job You can cancel a fax job that is stored and waiting in the memory. 1 Press Menu/Set, 2, 6. Fax 6.Remaining Jobs Any jobs that are waiting will appear on the LCD. 2 If you have more than one job waiting, press ▲ or ▼ to select the job you want to cancel. Press Menu/Set. —OR— If you only have one job waiting, go to Step 3. 3 4 Advanced sending operations Composing the electronic Cover Page The Cover Page is sent to the receiving party’s machine.
Chapter 3 Composing your own comments 5 You can set up two comments of your own. Press ▲ or ▼ to select one of the standard or your own comments. Press Menu/Set. 1 If it is not illuminated in green, press 6 (Fax). 2 Press Menu/Set. Press Menu, 2, 2, 8. (For example, press 0, 2 for 2 pages or enter 0 0 to leave the number of pages blank. If you make a mistake, press to back up and re-enter the number of pages.) 4 Press ▲ or ▼ to choose 5 or 6 for your own comment. Press Menu/Set.
Setup Send Using a printed cover page If you prefer to use a printed cover page that you can write on, you can print the sample page and attach it to your fax. 1 If it is not illuminated in green, press (Fax). 2 During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4. 1 (Fax). 2 3 Press ▲ or ▼ to select Print Sample. Press Start. Your MFC prints a copy of your cover page.
Chapter 3 Delayed Batch Transmission Setting up Polled Transmit Before sending the delayed faxes, your MFC will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time. Polled Transmit is when you set up your MFC to wait with a document so another fax machine can call and retrieve it.
4 Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your MFC. You can choose the mode that best suits your needs. 4 LCD How it works When to use it Fax Only The MFC automatically answers every call as a fax. For dedicated fax lines. The MFC controls the line and automatically answers every call. If the call is a fax it will receive the fax. If the call is not a fax it will ring (pseudo/double ring) for you to pick up the call.
Chapter 4 To select or change your Receive Mode Setting the Ring Delay 1 The Ring Delay sets the number of times the MFC rings before it answers in Fax Only or Fax/Tel mode. If you have extension phones on the same line as the MFC or subscribe to the telephone company’s Distinctive Ring service, keep the Ring Delay setting of 4. (See Operation from extension telephones on page A-4 and Easy Receive on page 4-3.) Press Menu/Set, 0, 1. Initial Setup 1.
Setup Receive Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the MFC will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the MFC receives the fax.) This pseudo/double-ring happens after the initial ringing from the phone company. Only the MFC rings and no other phones on the same line will ring with the special pseudo/double-ring.
Chapter 4 Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end of a conversation If you choose On, the MFC automatically reduces an incoming fax to fit on one page of Letter, Legal or A4 size paper. The MFC calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3). At the end of a conversation you can ask the other party to fax you information before you both hang up.
Setup Receive Setting the Print Density You can adjust print density, making your printed pages darker or lighter. 1 If it is not illuminated in green, press Setting up Polling Receive Polling Receive is when you call another fax machine to receive a fax from it. 1 (Fax). (Fax). 2 Press Menu/Set, 2, 1, 6. 2 Press ▲ to make the print darker. —OR— Press ▼ to make the print lighter. Press Menu/Set. 4 Press Menu/Set, 2, 1, 7. Setup Receive 7.Polling RX Setup Receive 6.
5 Quick-Dial numbers and dialing options Storing numbers for easy dialing You can set up your MFC to do following types of easy dialing: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number. Storing One-Touch numbers Your MFC has 4 One-Touch keys where you can store 8 fax or phone numbers for automatic dialing. To access numbers 5 to 8, hold down Shift as you press the One-Touch key.
Quick-Dial numbers and dialing options Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The MFC can store 200 Speed-Dial numbers. 1 Press Menu/Set, 2, 3, 2. Set Quick-Dial 2.
Chapter 5 Setting up Groups for Broadcasting Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Start or Search/Speed Dial, #, the three-digit location and Start. First, you’ll need to store each fax number as a One-Touch or Speed-Dial number. Then, you can combine them into a Group. Each Group uses up a One-Touch key or a Speed-Dial location.
Quick-Dial numbers and dialing options Dialing options Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers.
6 Remote Fax Options Note You can only use one remote fax option at a time: Fax Forwarding—OR—Paging—OR— Fax Storage—OR—PC FAX Rx—OR—Off. Setting up Fax Forwarding When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you’ve programmed and forward the fax message. 1 Press Menu/Set, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store 2 Press ▲ or ▼ to select Fax Forward. Press Menu/Set.
Remote Fax Options 4 If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press: 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #) —OR— If you do not need a PIN, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press: Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #) 5 Press Stop/Exit. Note ■ You cannot change a Paging number or PIN remotely.
Chapter 6 Note ■ When Backup Print is off, your fax messages are automatically erased from your MFC’s memory when they have been successfully sent your PC. When Backup Print is on, your fax messages are erased when they have been successfully printed and sent to the PC. ■ In the event of a power failure, the MFC-7820N will store your faxes in the memory for up to 4 days; the MFC-7420 memory will be erased.
Remote Fax Options Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ). 1 1 Enter a three-digit code using numbers 0-9, or #. Press Menu/Set. (The preset ‘ cannot be changed.) ’ Note Do not use the same code as your Fax Receive Code ( 51) or Telephone Answer Code (#51).
Chapter 6 Remote commands Follow the commands below to access features when you are away from the MFC. When you call the MFC and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands 95 Change the Fax Forwarding, Paging or Fax Storage settings 1 OFF You can select Off after you have retrieved or erased all your messages. 2 Fax Forwarding If you hear one long beep, the change has been accepted.
Remote Fax Options Retrieving fax messages You can call your MFC from any touch tone phone and have your fax messages sent to a fax machine. 1 2 3 4 Dial your fax number. When your MFC answers, immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. As soon as you hear two short beeps, use the dial pad to press 9 6 2.
7 Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. Report Setting 1.Transmission —OR— Press Menu/Set, 2, 4, 2. Report Setting 2.Journal Period Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK).
Printing reports Setting the Journal Period Printing reports You can set the MFC to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off, you can print the report by following the steps on Printing reports. Following reports are available: The default setting is Every 50 Faxes. 1 Press Menu/Set, 2, 4, 2. Report Setting 2.Journal Period 2 Press ▲ or ▼ to choose an interval. Press Menu/Set.
‘ 8 Making copies Using the MFC as a copier The printable area of your MFC begins at approximately 0.12 in. (3 mm) from both sides and 0.12 in. (3 mm) from the top or bottom of the paper. You can use your MFC as a copier, making up to 99 copies at a time. Enter Copy mode Before making copies, make sure that (Copy) is illuminated in green. If it is not, press 0.12” (3 mm) Unprintable area (Copy) to enter Copy mode. The default setting is Fax mode.
Making copies Making multiple copies 1 Press green. (Copy) to illuminate it in 2 3 Load your document. 4 Press Start. Use the dial pad to enter the number of copies you want (up to 99). Note To sort the copies, press Options and ▲ or ▼ to select Stack/Sort. (See Using the temporary Copy keys on page 8-2.) Stop copying To stop copying, press Stop/Exit. Using the temporary Copy keys When you want to quickly change the copy settings temporarily for the next copy, use the Temporary Copy keys.
Chapter 8 Changing the temporary copy settings 4 Press ▲ or ▼ to select the enlargement or reduction ratio you want. Press Menu/Set. —OR— Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. Enlarging or reducing the image copied Press Menu/Set. You can select the following enlargement or reduction ratios. Auto sets the MFC to calculate the reduction ratio that best fits the size of paper. Custom(25-400%) allows you to enter a ratio from 25% to 400%.
Making copies Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections Options select Page select Quality Auto Text Photo 8-5 Stack/Sort Stack Sort 8-5 Contrast ▼ ▼ ▼ ▼ ▼ ▲ ▲ ▲ ▲ ▲ 8-5 Page Layout Off(1 in 1) 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L) Poster (3 x 3) 8-6 + + + - + - + 8 Note The factory settings are shown in Bold.
Chapter 8 Quality Sorting copies using the ADF You can select the copy quality. The default setting is Auto. You can sort multiple copies. Pages will be stacked in the order (1 2 3), (1 2 3) and so on. Auto Suitable for documents that contain both text and photographs. Text Suitable for documents containing only text. Photo Suitable for copying photographs. 1 Press green. 2 3 Load your document. 4 Press Options and ▲ or ▼ to select Stack/Sort .
Making copies Making N in 1 copies (Page Layout) If you are using the scanner glass: You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. 7 Next Page? 1.Yes 2.No Note ■ Please make sure paper size is set to Letter, Legal or A4. ■ You can use N in 1 copy feature with 100% copy size only. Press 1 to scan the next page. 8 Press green. 2 3 Load your document.
Chapter 8 When using the scanner glass, place document face down in the direction shown below. 2 in 1 (P) 2 in 1 (L) Making a poster (Page Layout) You can create a poster. When you use the Poster feature your MFC divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass. Note ■ Please make sure paper size is set to Letter, Legal or A4.
Making copies Changing the default copy settings Out of Memory message You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again. If the memory becomes full while you are making copies, the LCD message will guide you through the next step. Quality 1 Press Menu/Set, 3, 1. Copy 1.Quality 2 3 Note Press ▲ or ▼ to select Auto, Text or Photo. To gain extra memory, you can turn off Fax Storage.
9 Software and Network Features The User’s Guide on the CD-ROM includes the Software and Network User’s Guides for features available when connected to a computer (for example, Printing and Scanning). The availability of the features listed below varies by model: ■ Using the machine as a Printer (See Chapter 1 in the Software User’s Guide on the CD-ROM.) ■ How to Scan (See Chapter 2 in the Software User’s Guide on the CD-ROM.) ■ Using ControlCenter2.
10 Important information Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only. When programming emergency numbers or making test calls to emergency numbers: ■ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. ■ Perform these activities in the off-peak hours, such as early morning or late evening. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
Chapter 10 WARNING ■ For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. ■ This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. ■ Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
Important information Industry Canada Compliance Statement (Canada only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Disconnect device This product must be installed near an AC power outlet that is easily accessible. In case of emergencies, you must disconnect the power cord from the AC power outlet to shut off power completely.
Chapter 10 Important safety instructions 1 2 3 4 5 6 7 8 9 Read all of these instructions. 0 A Save them for later reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning inside of the MFC. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
Important information E Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions: • When the power cord is damaged or frayed. • If liquid has been spilled into the product. • If the product has been exposed to rain or water. • If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions.
11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the MFC. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself.
Troubleshooting and routine maintenance ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document jams on page 11-6. See Using the automatic document feeder (ADF) on page 1-7. DR Mode in Use The MFC is set to Distinctive Ring mode. You can not change the Receive Mode from Manual to another mode. Set Distinctive Ring to Off. See Turning off the Distinctive Ring on page A-2.
Chapter 11 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION No Cartridge The toner cartridge is not installed properly. Reinstall the toner cartridge. No Paper Fed The MFC is out of paper or paper is not properly loaded in the paper tray. Refill the paper in the paper tray and then press Start. —OR— Remove the paper and load it again and then press Start. No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again.
Troubleshooting and routine maintenance ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Toner Life End The toner cartridge and drum unit assembly may have been installed improperly. Re-install the toner cartridge and drum unit assembly. The toner cartridge is used up and printing is not possible. Replace the toner cartridge with a new one. (See Replacing the toner cartridge (TN-350) on page 11-25.
Chapter 11 Checking if the MFC has faxes in its memory 1 2 Press Menu/Set, 9, 0, 1. If the LCD shows No Data, there are no faxes left in the MFC’s memory. Transferring faxes to your PC You can transfer the faxes from your MFC’s memory to your PC. 1 2 Press Stop/Exit. 3 Make sure you have set PC Fax Receive on the MFC. (See Setting PC Fax Receive on page 6-2.) —OR— If the LCD shows Enter Fax No. there are faxes in the MFC’s memory. • You can transfer the faxes to another fax machine.
Troubleshooting and routine maintenance Document jams Document is jammed under the document cover If the document is jammed, follow the steps below. 1 Take out any paper from the ADF that is not jammed. 2 3 Lift the document cover. 4 5 Close the document cover. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 3 Open the ADF cover. 4 Pull the jammed document out to the right. Pull the jammed document out to the left. Close the ADF cover.
Chapter 11 Paper jams 3 Open the front cover. 4 Pull out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening. 5 If you can not remove the drum unit and toner cartridge assembly easily, do not use extra force. Instead, lift the scanner cover, using both hands to carefully pull the jammed paper up and out of the output tray opening.
Troubleshooting and routine maintenance 6 Close the scanner cover. CAUTION Paper is jammed at back of the MFC 1 Open the front cover. 2 Pull out the drum unit and toner cartridge assembly. 3 Open the back cover. To prevent damage to the MFC caused by static electricity, do not touch the electrodes shown in the following diagram. 7 Put the drum unit and toner cartridge assembly back into the MFC. 8 9 Close the front cover. Put the paper tray in the MFC.
Chapter 11 4 5 Pull the tab toward you to open the rear chute cover. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull out the paper with the other hand. 11 - 9 6 7 Close the back cover. 8 Close the front cover. Put the drum unit and toner cartridge assembly back into the MFC.
Troubleshooting and routine maintenance Paper is jammed inside the drum unit and toner cartridge assembly 1 2 3 4 Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. 5 Put the drum unit and toner cartridge assembly back into the MFC. 6 Close the front cover. Open the front cover. Pull out the drum unit and toner cartridge assembly.
Chapter 11 If you are having difficulty with your MFC If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Sending Faxes Poor fax send quality Change your resolution to Fine or S.Fine. Make a copy to check your MFC’s scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 11-22.) Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’. There is probably temporary noise or static on the line. Try sending the fax again.
Chapter 11 DIFFICULTY SUGGESTIONS Printer Difficulties The MFC does not print. Please make sure: • The MFC is plugged in and the power switch is turned On. —OR— • The toner cartridge and drum unit are installed properly. (See Replacing the drum unit (DR-350) on page 11-28.) —OR— • The interface cable is securely connected between the MFC and computer. (See the Quick Setup Guide.) —OR— • The correct printer driver has been installed and selected.
Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Scanning Difficulties TWAIN errors appear while scanning. Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. Software Difficulties Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.
Chapter 11 DIFFICULTY SUGGESTIONS Paper Handling Difficulties The MFC does not load paper. The LCD shows No Paper Fed or Paper Jam. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again.
Troubleshooting and routine maintenance Improving the print quality Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg ABCD abcde 01234 Faint Recommendation Check the MFC’s environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. (See Choosing a location on page 1-2.) If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the MFC menu settings and in the printer Properties of the driver.
Chapter 11 Examples of poor print quality Recommendation Cleaning the drum unit 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) White Spots on black text and graphics at 3.1 in. (78.5 mm) intervals 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) Black Spots at 3.1 in. (78.5 mm) intervals Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause black or white spots to appear on printed documents. Make a few copies of a blank, white sheet of paper.
Troubleshooting and routine maintenance Examples of poor print quality ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page Recommendation The drum unit may be damaged. Put in a new drum unit (See Replacing the drum unit (DR-350) on page 11-28). Make sure that you use paper that meets our specifications. (See About paper on page 1-9.) If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit.
Chapter 11 Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. Curl or wave If you don’t use the MFC very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Make sure that paper is loaded properly. B DEFGH abc efghijk Check the paper type and quality. (See About paper on page 1-9.
Troubleshooting and routine maintenance Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. 1 Press Menu/Set, 2, 0, 1. Miscellaneous 1.Compatibility 2 Press ▲ or ▼ to select Basic or Normal (or High*). (*MFC-7820N only) Press Menu/Set. 3 Press Stop/Exit.
Chapter 11 9 Pack the drum unit and toner cartridge assembly, AC cord and printed materials in the original carton as shown below: Routine maintenance CAUTION The drum unit contains toner, so handle it carefully. If toner scatters and your hands or clothes get dirty, immediately wipe or wash it off with cold water. Cleaning the outside of the MFC CAUTION ■ Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the MFC.
Troubleshooting and routine maintenance 2 Wipe the outside of the MFC with a soft cloth to remove dust. Cleaning the scanner glass Turn off the MFC’s power switch and lift the document cover. Clean the scanner glass and white plastic and white film above it with isopropyl alcohol on a soft lint-free cloth. Document Cover 3 Remove anything that is stuck inside the paper tray. 4 Wipe the inside of the paper tray with a soft cloth to remove dust.
Chapter 11 Cleaning the laser scanner window CAUTION CAUTION To prevent damage to the MFC from static electricity, do not touch the electrodes shown below. ■ Do not use isopropyl alcohol to clean the laser scanner window. ■ Do not touch the laser scanner window with your fingers. 1 2 Before you clean the inside of the MFC, turn off the MFC’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outet.
Troubleshooting and routine maintenance 4 Put the drum unit and toner cartridge assembly back into the MFC. Cleaning the corona wire We recommend placing the drum unit and toner cartridge assembly on a cloth or large disposable paper to avoid spilling and scattering toner. 5 6 1 Open the front cover and pull out the drum unit and toner cartridge assembly. 2 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times. Close the front cover.
Chapter 11 Replacing the toner cartridge (TN-350) The toner cartridge can print up to 2,500 pages. When the toner cartridge is running low, the LCD shows Toner Low. Actual page count will vary depending on your average type of document (i.e., standard letter, detailed graphics). Note How to replace the toner cartridge WARNING Just after you use the MFC, some internal parts of the machine will be extremely HOT! Never touch the shaded parts shown in the illustration.
Troubleshooting and routine maintenance 2 Hold down the lock lever on the left and pull the toner cartridge out of the drum unit. CAUTION ■ Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner. ■ Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water. 3 Unpack the new toner cartridge.
Chapter 11 4 Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge. 5 Remove the protective cover. 6 Insert the new toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically. 11 - 27 7 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times.
Troubleshooting and routine maintenance Replacing the drum unit (DR-350) The MFC uses a drum unit to create print images on paper. If the LCD shows Change Drum Soon, the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Change Drum Soon, you may be able to continue printing without having to replace the drum unit for a while.
Chapter 11 2 Hold down the lock lever on the left and pull the toner cartridge out of the drum unit. 5 Install the drum unit and toner cartridge assembly in the MFC. 6 Press Options. Replace Drum 1.Yes 2.No To confirm you are installing a new drum, press 1. 7 When the LCD shows Accepted, close the front cover. CAUTION Note Discard the used drum unit according to local regulations, keeping it separate from domestic waste.
Troubleshooting and routine maintenance Machine Information Checking the Drum Life Checking the Serial Numbers You can view the MFC’s drum life on the LCD. You can view the MFC’s serial number on the LCD. 1 1 For MFC-7820N: Press Menu/Set, 6, 3. For MFC-7420: Press Menu/Set, 4, 1. Drum Life Remaining:XXX% For MFC-7820N: Press Menu/Set, 6, 1. Serial No. XXXXXXXXXXX 2 Press Stop/Exit.
A Appendix A Setting up telephone services Your MFC supports the Distinctive Ring and Caller ID subscriber telephone services that some telephone companies offer. Note ■ If you have Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, an answering service, an alarm system or other custom features on your telephone line, it may affect the way your MFC works. (See Custom features on page 1-13 and Custom features on a single line. on page 11-12.
Appendix A Before you choose the ring pattern to register Registering the Distinctive Ring pattern You can only register one Distinctive Ring pattern with the MFC. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.
If you turn off Distinctive Ring, the MFC will stay in Manual receive mode. You will need to set the Receive Mode again. (See To select or change your Receive Mode on page 4-2.) Viewing Caller ID List Caller ID memory stores information for up to thirty calls. When the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your MFC. 1 Caller ID Note Miscellaneous 3.
Appendix A Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone connected to the EXT. jack of the MFC, you can make your MFC take the call by using the Fax Receive Code. When you press the Fax Receive Code 51, the MFC starts to receive the fax. (See Easy Receive on page 4-3.
Connecting an external device to your MFC Connecting an external telephone You can connect a separate telephone (or telephone answering device) directly to your MFC as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT. in the left of the MFC. Extension Telephone External Telephone When you are using an external phone, the LCD shows Telephone . Connecting an external telephone answering device (TAD) Sequence You may choose to connect an external answering device.
Appendix A 6 Improper Setup Unless you are using Distinctive Ring, do not connect a TAD elsewhere on the same phone line. TAD Recording outgoing message (OGM) on an external TAD Timing is important in recording this message. 1 Record 5 seconds of silence at the beginning of your message. (This allows your MFC time to listen for the fax CNG tones of automatic transmissions before they stop.) 2 3 Limit your speaking to 20 seconds. TAD When the TAD answers a call, the LCD shows Telephone.
Special line considerations Roll over phone lines A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over” to the next available phone line in a preset order. Your MFC can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away.
Appendix A 1 Place the two-line TAD and the two-line telephone next to your MFC. 2 Plug one end of the telephone line cord for your MFC into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the MFC. 3 Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD.
B Appendix B On-screen programming Your MFC is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections your MFC has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your MFC. All you need to do is follow the instructions as they guide you through the menu selections and programming options.
Appendix B Navigation keys You can scroll more quickly through each menu level by pressing the arrow for the direction you want: ▲ or ▼. Select an option by pressing Menu/Set when that option appears on the LCD. The LCD will then show the next menu level. Press ▲ or ▼ to scroll to your next menu selection. Press Menu/Set. Access the menu Go to the next menu level Accept an option When you finish setting an option, the LCD shows Accepted.
Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1. General Setup 1. Mode Timer — 5 Mins 2 Mins 1 Min 30 Secs 0 Sec Off Sets the time to return to Fax mode. 2-3 2. Paper Type — Sets the type of paper in Thin the paper tray. Plain Thick Thicker Transparency Recycled Paper 2-3 3. Paper Size — A4 Letter Legal Executive A5 A6 B5 B6 Sets the size of the paper in the paper tray. 2-4 4. Volume 1.
Appendix B Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1. General Setup 8. Security 1. TX Lock Prohibits most operations except receiving faxes. 2-7 (MFC-7420 only) (Continued) Prohibits most operations 2-8 except receiving faxes into the memory. 1. Mem Security (MFC-7820N only) 2. Setting Lock 2. Fax 1. Setup Receive Prohibits the settings for Date & Time, Station ID, Quick-Dial and General Setup.
Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 2. Fax 2. Setup Send 1. Contrast (In Fax mode only) Changes the lightness or darkness of faxes you send. 3-5 (Continued) Auto Light Dark 2. Fax Resolution Standard Fine S.Fine Photo Sets the default resolution for outgoing faxes. 3-6 3. Delayed Fax — Sets the time of day in 24 3-11 hour format that the delayed faxes will be sent. 4.
Appendix B Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 2. Fax 4. Report Setting 1. Transmission On On+Image Off Off+Image Initial setup for Transmission Verification Report and Fax Journal. 7-1 (Continued) 5. Remote Fax Opt Every Every Every Every Every Every Off 1.
Select & Set Select & Set to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 3. Copy 1. Quality — Text Auto Photo Selects the Copy resolution for your type of document. 8-8 2. Contrast — + ▼ + ▼ ▼+ + ▼- ▼ - + Adjusts the contrast for copies. 8-8 1. Emulation — Auto HP LaserJet BR-Script 3 Selects the emulation mode. 2. Print Options 1. Internal Font — Prints a list of the MFC’s internal fonts. See Software User’s Guide on the CD-ROM 2.
Appendix B Select & Set Select & Set to accept Main Menu Submenu Menu Selections Options 5. LAN 1. Setup TCP/IP (Continued) 7. WINS Server (MFC-7820N only) (Continued) 8. DNS Server to exit Descriptions Page See Network User’s Guide on the (Primary) Specifies the IP address of CD-ROM 000.000.000.000 the primary or secondary DNS server. (Secondary) 000.000.000.000 Specifies the IP address of (Primary) 000.000.000.000 the primary or secondary WINS server. (Secondary) 000.000.000.000 9.
Entering Text Special characters and symbols Press , # or 0, and then press or to move the cursor under the special character or symbol you want. Then press Menu/Set to select it. ▲ By pressing the appropriate number key repeatedly, you can access the character you want.
G Glossary ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of an external phone. Automatic Redial A feature that enables your MFC to redial the last fax number after five minutes if the fax did not go through because the line was busy.
Dual Access Your MFC can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax from memory or receiving or printing an incoming fax. Easy Receive Enables your MFC to respond to CNG tones if you interrupt a fax call by answering it. ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error. Extension phone A telephone on the fax number that is plugged into a separate wall jack.
Glossary One-Touch Keys on the MFC’s control panel where you can store numbers for easy dialing. You can store a second number on each key if you press Shift and the One-Touch key together. Out of Paper Reception Receives faxes into the MFC’s memory when the MFC is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Paging This feature enables your MFC to call your pager when a fax is received into its memory.
Super Fine resolution 203 x 392 dpi. Best for very small print and line art. TAD (telephone answering device) You can connect an external device or answering machine to the EXT. of your MFC. Telephone Answer Code (for Fax/Tel mode only) When the MFC answers a voice call, it pseudo/double-rings. You can pick up at an extension phone by pressing this code (# 5 1). Temporary settings You can select certain options for each fax transmission and copy without changing the default settings.
S Specifications Product description General Memory Capacity 16 MB (MFC-7420) 32 MB (MFC-7820N) Automatic Document Feeder (ADF) Up to 35 pages Paper Tray 250 Sheets (20 lb (80 g/m2)) Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning LCD (Liquid Crystal Display) 16 characters × 2 lines Power Source 100 - 120V AC 50/60Hz Power Consumption Copying: Average 460 W Sleep: Average 10 W Standby: Average 75 W Dimensions 17 in. (432 mm) 11.6 in. (294 mm) 15.
Weight Without Drum/Toner Unit: 20.81 lb (9.45 kg) (MFC-7420) 20.93 lb (9.5 kg) (MFC-7820N) Noise Operating: Standby: 53 dB A or less 30 dB A or less Temperature Operating: Storage: 50°F - 90.5°F (10 - 32.
Specifications Copy Color/Monochrome Monochrome Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Height: 5.8 to 14 in. (147.3 to 356 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Height: Max. 11.7 in.
Fax Compatibility ITU-T Group 3 Coding System MH/MR/MMR/JBIG* (*not available for MFC-7420) Modem Speed Automatic Fallback:14400 bps (MFC-7420) 33600 bps (MFC-7820N) Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Height: 5.8 to 14 in. (147.3 to 356 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Height: Max. 11.7 in. (297 mm) Scanning Width Max. 8.2 in. (208 mm) Printing Width Max. 8.2in.
Specifications Scanner Color/Monochrome Yes TWAIN Compliant Yes (Windows® 98/98SE/Me/2000 Professional/XP/Windows NT® Workstation Version 4.0) Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater WIA Compliant Yes (Windows® XP) Color Depth 24 bit color Resolution Up to 9600 × 9600 dpi (interpolated)* Up to 600 × 2400 dpi (optical) * Maximum 1200 x 1200 dpi scanning with Windows® XP (resolution up to 9600 x 9600 dpi can be selected by using the Brother scanner utility) Document Size ADF Width: 5.8 to 8.
Interfaces Interface Recommended Cable Parallel A bi-directional shielded parallel cable that is IEEE 1284 compliant and no longer than 6 feet (2.0 m). USB A USB 2.0 interface cable that is not longer than 6 feet (2.0 m). LAN cable (MFC-7820N only) Ethernet UTP cable category 5 or greater. (Cables are not included.) Note Your MFC has a USB 2.0 Full-speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s.
Specifications Computer requirements Minimum System Requirements Computer Platform & Operating System Version Processor Minimum Speed Minimum RAM Recommended RAM Available Hard Disk Space for Drivers for Applications Windows ® Operating System Pentium® II or equivalent 32 MB 64 MB 90 MB 130 MB 64 MB 128 MB 128 MB 256 MB 150 MB 220 MB 64 MB 80 MB 200 MB 98, 98SE Me NT® Workstation 4.0 2000 Professional XP 1 Apple® Mac OS® 9.1 - 9.
Consumable items Toner Cartridge Life (TN-350) Starter Toner Cartridge : Approx. 1,500 pages* Standard Toner Cartridge : Approx. 2,500 pages *+ * When printing letter or A4 size paper at 5% print coverage + Requires additional purchase Note Toner life expectancy will vary depending upon the type of average print job. Drum Unit Life Expectancy (DR-350) Approx.
Specifications Network (LAN) (MFC-7820N only) LAN You can connect your MFC to a network for Network Printing, Network Scanning and PC Fax Send. Also included is the Brother BRAdmin Professional Network Management software. Support for Windows® 98/98SE/Me/2000/XP/Windows NT® Workstation Version 4.0 Mac OS® 9.1 - 9.2/Mac OS® X 10.2.
Optional External Print Server (NC-2100p) NC-2100p External Print Server (Optional) Connecting the optional External Print Server (NC-2100p) to the Parallel port of your MFC will allow you to print over a wired Ethernet network. Support for Windows® 98/98SE/Me/2000/XP/Windows NT® Workstation Version 4.
I Index A Access codes, storing and dialing ........... 5-4 Accessories and supplies ............................ii ADF (automatic document feeder) .......... 1-7 ADF cover ............................................. 11-6 Answering machine (TAD) ......................A-5 connecting ............................................A-6 Apple® Macintosh® See Software User’s Guide on the CD-ROM. Automatic fax receive ............................................ 4-1 Easy Receive ..................................
Drum unit cleaning .................................11-17, 11-24 replacing ........................................... 11-28 Dual Access ............................................ 3-6 E Easy Receive .......................................... 4-3 ECM ...................................................... 1-14 ECM (Error Correction Mode) ............... 1-14 Equalization ......................................... 11-20 Error messages on LCD ........................ 11-1 Comm. Error .........................
Index L LCD (liquid crystal display) .............. B-1, B-2 Help List ............................................... 7-2 M Macintosh® See Software User’s Guide on the CD-ROM. Maintenance, routine ........................... 11-21 Manual dialing ................................................... 3-1 receive ................................................. 4-1 Memory Security ..................................... 2-8 Memory Storage ......................................B-1 Menu Selection Table .........
R Receive Mode ......................................... 4-1 External TAD ........................................ 4-1 Fax Only ............................................... 4-1 Fax/Tel ................................................. 4-1 Manual ................................................. 4-1 Redial/Pause ........................................... 3-2 Reducing copies ................................................... 8-3 incoming faxes ..................................... 4-4 Remote Retrieval ..
Press 9 0. EXIT REMOTE OPERATION Press 9 8 then for External TAD, press 1. Fax/Tel, press 2. Fax Only, press 3. CHANGE RECEIVE MODE 1 long beep — Fax messages 3 short beeps — No messages Press 9 7 1 CHECK RECEIVING STATUS 4 Using Remote Access Code 1 Dial your fax number from a telephone or fax machine using touch tone. 2 When your machine answers, immediately enter your Remote Access Code (3 digits followed by ).
Changing Remote Access Code The cannot be changed. 1 Press Menu/Set, 2, 5, 2. 2 Enter a three-digit code using numbers 0-9, or . 3 Press Menu/Set. 4 Press Stop/Exit. Remote Commands CHANGE PAGING/FAX FORWARDING SETTING Press 9 5. then to Turn feature Off, press 1. Select Fax Forwarding, press 2. Select Paging, press 3. 2 Program Fax Forwarding Number, press 4. Enter the new fax number where you want your fax messages forwarded followed by . Turn Fax Storage On, press 6.
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807–0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only.
