User`s guide

Troubleshooting and Routine Maintenance
105
B
Scan Unable XX The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and look on the left,
middle and right hand side under the covers for
foreign objects and paper scraps. If the error
message continues, see Transferring your faxes
or Fax Journal report on page 106 before
disconnecting the machine so you will not lose
any important messages. Then, disconnect the
machine from the power for several minutes and
then reconnect it.
Unusable Device
Disconnect
device from
front connector.
Turn the machine
off & on by
pressing On/Off
button on
control panel.
A broken device has been
connected to the USB direct
interface.
Unplug the device from the USB direct interface,
then press On/Off to turn the machine off and
then on again.
Unusable Device
Please Disconnect
USB Device.
A USB device or USB Flash
memory drive that is not supported
has been connected to the USB
direct interface.
(For more information, visit us at
http://solutions.brother.com.)
Unplug the device from the USB direct interface.
Wrong Paper Size Paper is not the correct size. Check that the machine’s Paper Size setting
matches the size of paper in the tray. (See Paper
Size on page 20.)
Error Message Cause Action