English: CS-5xxx User’s Guide, Preliminary (TOC) Please read this manual thoroughly before using the printer. Brother Color Printer HS-5000/5300 User’s Guide Keep this manual in a convenient place for quick and easy reference at all times.
English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE SHIPMENT OF THE PRINTER If for any reason you must ship your Printer, carefully package the Printer to avoid any damage during transit. It is recommended that you save and use the original packaging. The Printer should also be adequately insured with the carrier. Warning When shipping the printer, re-pack it after waiting 30 minutes with the power off which will allow the printer to cool down and the ink to solidify.
English: CS-5xxx User’s Guide, Preliminary (TOC) (For USA & CANADA Only) For technical and operational assistance, please call: In USA In CANADA 1-800-276-7746 (outside California) 714-859-9700 Ext. 329 (within California) 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or suggestions, please write us at: In USA In CANADA Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92718 Brother International Corporation (Canada), Ltd. - Marketing Dept.
English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE UD4653001 Printed in Japan
English: CS-5xxx User’s Guide, Preliminary (TOC) Color Printer HS-5000/5300 User’s Guide (For USA & CANADA Only) For technical and operational assistance, please call: In USA 1-800-276-7746 (outside California) 714-859-9700 Ext.
English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE Trademarks The brother logo is a registered trademark of Brother Industries, Ltd. Apple, the Apple Logo, and Macintosh are trademarks, registered in the United States and other countries, and TrueType is a trademark of Apple Computer, Inc. Hewlett Packard is a registered trademark and HP Color LaserJet, DeskJet, and PCL are trademarks of Hewlett-Packard Company.
English: CS-5xxx User’s Guide, Preliminary (TOC) To Use the Printer Safely Warning After you have just used the printer, some internal parts of the printer are extremely hot. Do not open the inside cover unnecessarily and never touch the shaded parts (Quench Platen, Platen, and Print Head) shown in the following illustration. Platen Quench Platen Print head High Temperature Inside the Printer Warning There are high voltages inside the printer.
English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE TABLE OF CONTENTS CHAPTER 1 INTRODUCTION ABOUT THE GUIDEBOOKS FINDING OUT HOW TO USE THE PRINTER ABOUT YOUR PRINTER PRINTER OVERVIEW SYSTEM REQUIREMENTS FEATURES OPERATING AND STORAGE ENVIRONMENT POWER SUPPLY ENVIRONMENT CHAPTER 2 PAPER HANDLING PAPER SPECIFICATIONS ABOUT BROTHER SPECIAL PAPERS ABOUT BROTHER SPECIAL TRANSPARENCIES SHEET FEEDER ADJUST THE HEAD GAP BY PAPER THICKNESS LOADING THE PAPER MANUAL FEED SLOT OUTPUT TRAY CHAPTER 3 PRINTE
English: CS-5xxx User’s Guide, Preliminary (TOC) DATA LED MANUAL LED ALARM LED ONLINE BUTTON RESET BUTTON FF/CONT BUTTON SHIFT + TEST BUTTON SHIFT + CLEAN BUTTON TEST PRINT MODE RESET AND HEX DUMP PRINT MODE OTHER CONTROL FEATURES CHAPTER 5 OPTIONS MODULAR I/O CARD MEMORY EXPANSION BR-SCRIPT 2 ROM BOARD BR-3000C CHAPTER 6 MAINTENANCE REPLACING THE MAINTENANCE PAPER CASSETTE ADDING INK CLEANING THE PRINTER INTERIOR RE-PACKING THE PRINTER CHAPTER 7 TROUBLESHOOTING ALARM INDICATIONS AT A GLANCE OPERATOR CALLS
English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE REGULATIONS Federal Communications Commission Compliance Notice (For USA Only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
English: CS-5xxx User’s Guide, Preliminary (TOC) DECLARATION OF CONFORMITY (EUROPE) We, Brother International Europe Ltd., Brother House, 1 Tame Street, Guide Bridge, Audenshaw, Manchester M34 5JE, UK. declare that this product is in conformity with the following normative documents. Safety: EMC: EN 60950, EN 55022 Class B, EN 50082-1 following the provisions of the Low Voltage Directive 73/23/EEC and the Electromagnetic Compatibility Directive 89/336/EEC (as amended by 91/263/EEC and 92/31/EEC).
English: CS-5zxx User’s Guide, Preliminary (TOC) USER’S GUIDE IMPORTANT (For U.K. only) If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit the same fuse as the original. If a moulded plug is severed from the power cord then it should be destroyed because a plug with cut wires is dangerous if plugged into a live socket outlet.
English: CS User’s Guide, Chapter 1 CHAPTER 1 INTRODUCTION Chapter 1 INTRODUCTION ABOUT THE GUIDEBOOKS Finding Out How to Use the Printer You have two guidebooks for this printer. Read each guidebook in the following order: 1. Read the Quick Setup Guide to set up your printer and connect it to your computer. It also contains information on how to set up your computer for your printer by installing the printer driver and fonts. 2. Read the User’s Guide to get information about the following.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE ABOUT YOUR PRINTER Printer Overview Manual Feed Slot Second Sheet Feeder (HS-5300 only) Paper Guide Sheet Feeder Top Cover Control Panel Head Gap Lever (inside) Ink Reservoir Cover Power Button Output Tray Fig. 1-1 Front View Power Inlet Parallel Interface Port MIO Slot Fig.
English: CS User’s Guide, Chapter 1 CHAPTER 1 INTRODUCTION System Requirements Check the following system requirements to setup and operate the printer: IBM PC or compatible with 80486 or higher microprocessor Parallel interface port (To use ECP mode, please see p.7-8, Q & A.) 4 MB or more of memory (8 MB or more recommended) for Windows 3.1x/95/98 12 MB or more of memory (16 MB or more recommended) for Windows NT 4.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE OPERATING AND STORAGE ENVIRONMENT Please take note of the following information before using the printer. Power Supply Use the printer within the specified power range. AC power: ±10% of the rated power voltage in your district Frequency: 50 Hz (220 V– 240 V) or 60 Hz (110–120 V) The power cord, including extensions, should not exceed 5 meters (16.5 feet).
English: CS User’s Guide, Chapter 1 CHAPTER 1 INTRODUCTION Do not place the printer where it is exposed to direct sunlight. Use a blind or a heavy curtain to protect the printer from direct sunlight when the printer is unavoidably set up near a window. Do not place the printer near devices that contain magnets or generate magnetic fields. Do not subject the printer to strong physical shocks or vibrations. Do not expose the printer to open flames or salty or corrosive gasses.
English: HS3 User’s Guide, Chapter 2 CHAPTER 2 PAPER HANDLING Chapter 2 PAPER HANDLING PAPER SPECIFICATIONS The printer can handle paper that has the following specifications. Feeder Manual Feed First sheet feeder Second sheet feeder (HS-5300 only) Paper Size Capacity Paper:A4, Letter, Legal, Custom size, sheet by sheet Envelope: DL, COM-10, C5, Transparencies: A4, Letter (70-229 x 127-356 mm, 2.75-9 x 5-14 inches, 2 60 - 157 g/m , 16 - 42 lbs) Paper: A4, Letter, Legal, Custom size, 22 mm (0.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE Do not use ordinary transparencies designed for photocopiers or laser printers. Use Brother original transparencies which are designed for the HS-5000/5300 printers. Before printing on transparencies, the printer needs to adjust its temperature for transparencies. It may take around 1 minute. If the paper does not load from the sheet feeder, use the manual feed slot and try again.
English: HS3 User’s Guide, Chapter 2 CHAPTER 2 PAPER HANDLING Printable Area The figure below shows the physical printable area. Top Margin: 12.7mm plain paper transparencies Unprintable area 25.4mm envelopes Bottom Margin: 6.5mm for any kind of paper 4 mm Fig. 2-2 Printable Area 4 mm The default setting of the top margin is 12.7mm for paper and transparencies, and 25.4 mm for envelopes for optimum print quality.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE ABOUT BROTHER SPECIAL PAPERS About Brother Special Transparencies Be sure to use Brother special transparencies to avoid jamming problems. The following transparencies are manufactured especially for this printer. Brother special transparencies (letter size) Brother special transparencies (A4 size) No. HSTRL No. HSTRA Select the ‘Envelope and Transparency’ position of the head gap lever. Do not touch the surface of the transparencies.
English: HS3 User’s Guide, Chapter 2 CHAPTER 2 PAPER HANDLING SHEET FEEDER The printer has a sheet feeder that can feed plain paper, envelopes and transparencies. The HS-5300 has two sheet feeders, the second one can feed plain paper only. Adjust the head gap for paper thickness. There are 3 positions for the head gap lever; a ‘Regular’ position for plain paper, a ‘Thick Paper’ position for thick paper, and an ‘Envelope and Transparency’ position for envelopes and transparencies.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE Loading Paper into the Feeder To load paper into the feeder, follow these steps. 1. Pull the cover of the sheet feeder forward. 2. Load paper into the sheet feeder with the printing surface face up. ☛ Caution 2 The feeder can hold up to 200 sheets of 80 g/m (20 lb.) plain paper. If you load too many sheets, paper jams could occur. Make sure that the paper is stacked below the ▼ mark.
English: HS3 User’s Guide, Chapter 2 CHAPTER 2 PAPER HANDLING 3. Move the paper guide to the paper width. ( ➀ ) 4. Close the cover of the sheet feeder. ( ➁) (2) (1) Fig. 2-5 Moving the Paper Guide and Closing the Feeder ✒ Note If the sheet feeder runs out of paper, the Alarm and Paper LEDs blink to alert you to a paper empty error. You have to load paper and push the FF/Cont button to cancel the alarm and continue printing. If paper jams in the printer, the Alarm and Paper LEDs also blink.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE MANUAL FEED SLOT The sheet feeder also has a manual feed slot. You can manually load paper sheet by sheet into this slot. You do not need to remove paper from the sheet feeder when using the manual feed slot. Refer to “Paper Source” in Chapter 3 for information about settings in the printer driver. ❏ When you want to load one sheet of paper manually: You do not need to choose manual feed in the printer driver.
English: HS3 User’s Guide, Chapter 2 CHAPTER 2 PAPER HANDLING OUTPUT TRAY The printer ejects paper with the printed surface face up into the output tray at the front of the printer. Follow these steps to set the output tray: 1. Pull the tray out from the bottom of the printer. 2. Set the Output Tray wire referring to below figures. Fig. 2-7 Set the Output Tray You can stack up to 100 sheets of 80 g/m2 (20 lb.) paper in the output tray.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE 2–10
English: HS3 User’s Guide, Chapter 2 CHAPTER 3 PRINTER DRIVER Chapter 3 PRINTER DRIVER The HS-5000/5300 printer driver has three settings tabs from which you can select your printing settings for optimum print quality. The three tabs are for Paper, Quality/Color and Control/Maintenance. You can use this printer with all your Windows 3.1/95/98/NT 4.0 applications. Select Options in Print Setup available from the File menu.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE PAPER This tab allows you to specify the paper size, type of print media, page orientation, paper source, copy control, page order and scaling. Media Selection Select the media to print on in the Paper Size section. The printer changes the way it places dots depending on the selected media type. To get good print output, make sure you select the correct media type. Use only Brother original Transparencies to get good print quality.
English: HS3 User’s Guide, Chapter 2 CHAPTER 3 PRINTER DRIVER Paper Source If your paper has difficulty feeding from the sheet feeder we recommend using the Manual paper feed method. When using this method, you have to load paper sheet by sheet. When Dual is selected (HS-5300 only), the printer feeds paper from Feeder 1 first and when paper in Feeder 1 runs out the paper source is automatically switched to Feeder 2.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE QUALITY AND COLOR This tab allows you to set up print quality, media, color and document type you want to print. Quality Normal 300 x 300 dpi. Recommended mode for ordinary printouts. Good print quality with reasonable print speed. This mode is the default setting. Fine 600 x 600 dpi. The finest print mode. Use this mode to print precise images such as photographs.
English: HS3 User’s Guide, Chapter 2 CHAPTER 3 PRINTER DRIVER Color Control Color Matching To get an accurate color matched output between the monitor and printer, the color data should be adjusted for this printer before printing. When you are using a software application which has its own color matching engine, turn this setting off. The color matching system from the application is then valid. ICM Windows 95 has a color matching engine called ICM - Image Color Matching - in its Operating System.
English: HS3 User’s Guide, Chapter 2 USER’S GUIDE CONTROL AND MAINTENANCE This tab allows you to control other printer menus such as, Maintenance, Color Adjustment and Power Save. Show Printer Status The number of printed pa1axges and the status of the printer would be shown in this mode, when using the parallel port. To see them you need to restart your PC after selecting this option.
English: HS3 User’s Guide, Chapter 2 CHAPTER 3 PRINTER DRIVER Power Save Mode The printer goes into power save mode automatically when the printer has not received any data or there has not been any key operation for a specified time. There are two power save modes: Mode 1 In this mode, the printer keeps the minimum temperature (115°C) at which the printer ink does not become solid. Power consumption is higher than Mode 2, but warm-up time is shorter (2 minutes).
English: CS3 User’s Guide, Chapter 4 CHAPTER 4 CONTROL PANEL Chapter 4 CONTROL PANEL LEDS AND BUTTONS Alarm Manual Filter Data Ink FF/Cont Test Reset Clean Ready Paper On Line Shift Power Fig. 4-1 LEDs and Buttons on the Control Panel Power LED The Power LED indicates whether the printer is turned ON or OFF. LED Off ❍ Printer status The printer is turned Off. On ● The printer is turned On. Ready LED The Ready LED indicates the current status of the printer.
English: CS3 User’s Guide, Chapter 4 USER’S GUIDE Data LED The Data LED indicates the current status of the print data process. LED Off ❍ Printer status The printer has no print data. Blinking The printer is receiving data from the computer or the printer is processing data in memory. ❍↔● On ● Print data remains in the printer memory. If the Data LED is on for a long period of time and nothing has printed, you need to press the FF/Cont button to print the remaining data.
English: CS3 User’s Guide, Chapter 4 CHAPTER 4 CONTROL PANEL Online Button The Online button alternately turns the printer on-line and off-line. If you press this button during printing, the printer immediately stops printing and ejects the paper. Pressing this button again prints the rest of the print data. If you want to cancel printing, cancel the print job in your application first and then reset the printer.
English: CS3 User’s Guide, Chapter 4 USER’S GUIDE Shift + Test Button Set the printer to off-line by pushing the Online Button first. Pressing the Test button while holding down the Shift button starts the test print. Check the printed test page and if you find any printing problems, perform the print head cleaning as described below. Release the two buttons immediately after pressing the Test button and the DATA LED will start to blink.
English: CS3 User’s Guide, Chapter 4 CHAPTER 4 CONTROL PANEL Test Print Mode The printer has the following test print modes. 1. Keep the Online button depressed until all four LEDs light. Then, release the button. The printer enters test print mode. The Alarm LED blinks to indicate that the first choice, Print Config, is selected. See the table below. 2. Press the Online button to select another test. Every time you press the button, the blinking LED changes to select another choice. See the table below.
English: CS3 User’s Guide, Chapter 4 USER’S GUIDE Reset and Hex Dump print mode The printer has the following Reset and Hex Dump print modes. 1. Keep the FF/Cont button depressed until all four LEDs light. Then, release the button. The printer enters the reset/hex dump mode. The Alarm LED blinks to indicate that the first choice, User Reset, is selected. See the table below. 2. Press the Online button to select another choice.
English: CS3 User’s Guide, Chapter 4 CHAPTER 4 CONTROL PANEL Other Control Features Power Save Mode The printer goes into power save mode automatically when the printer has not received any data or there has not been any switch panel key operation for a specified time. There are two power save modes. Mode 1 In this mode, the printer keeps the minimum temperature (115°C) at which the printer ink does not become solid. Power consumption is larger, but warm-up time is shorter (2 minutes) than mode2.
English: HS3 User’s Guide, Chapter 5 CHAPTER 5 OPTIONS Chapter 5 OPTIONS MODULAR I/O CARD This printer has a modular input/output (MIO) interface slot on the rear panel. This slot allows you to install a commercial MIO-compatible sharing/network card. For more information about MIO cards, consult the dealer where you purchased this printer. When you want to install an MIO card, follow these steps: 1. Turn off the printer and unplug the power cord from the wall socket.
English: HS3 User’s Guide, Chapter 5 USER’S GUIDE MEMORY EXPANSION Both of the the HS-5000 and HS-5300 have 24Mbytes, 8Mbytes on the board and 16Mbytes in the one of the memroy expansion slots. There are 2 slots for optional memory and the memory can be expanded up to a total of 72 Mbytes. You need to install commercially available single in-line memory modules (SIMMs) in those slots to expand the memory.
English: HS3 User’s Guide, Chapter 5 CHAPTER 5 OPTIONS Installation of SIMMs When you install SIMMs, follow these steps: 1. Turn off the printer and unplug the power cord from the wall socket. ✒ Note Be sure to turn the printer off before installing or removing the SIMMs. 2. Remove the five marked screws holding the main controller board. Fig. 5-2 Remove the main controller board 3. Unpack a SIMM and hold it by its edge. ✒ Note Do not touch the memory chips or the board surface.
English: HS3 User’s Guide, Chapter 5 USER’S GUIDE 4. Install as many SIMMs as you need. • Set the SIMM into the slot at an angle. • Push the top of the SIMM gently towards the vertical until it clicks into place. ✒ Notes When installing SIMMs, be sure to install them in the order slot 1 then slot 2. When you install different capacities of SIMMs, be sure to install the larger capacity SIMM in slot 1 and the smaller capacity SIMM in slot 2. Fig. 5-3 Installing the SIMMs 5.
English: HS3 User’s Guide, Chapter 5 CHAPTER 5 OPTIONS BR-SCRIPT 2 ROM BR-3000C The BR-Script 2 ROM board provides a Post Script Level 2 language emulation. Installing this ROM board in your printer allows your printer to print PostScript data. With a BR-Script 2 ROM board installed, the automatic emulation switching function will work among PCL5c and BR-Script 2. ! Caution Although Brother supplies two types of ROM boards, BR-3000 and BR-3000C, this printer supports only the BR-3000C option.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE Chapter 6 MAINTENANCE REPLACING THE MAINTENANCE PAPER CASSETTE The maintenance paper is used to wipe ink from the print head. This operation will be done automatically as necessary. When the maintenance paper runs out, the Alarm and Filter(Manual) LEDs blink once every 5 seconds. You can replace the whole maintenance cassette including the paper roll or only replace the maintenance paper roll with a new one.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE Replacing the maintenance paper cassette 1. Remove the first sheet feeder from the printer. 2. Pull the maintenance paper cassette out of the printer. ( If you replace the maintenance paper and cassette together, skip steps 3 - 9. ) Fig. 6-2 Remove the maintenance paper cassette ✒ Caution Do not put your hands inside the printer. Some parts may be extremely hot and may cause burns. 3. Open the maintenance paper cassette. 2 1 Fig.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE 4. Remove the geared wheel with the old maintenance paper roll from the cassette. 2 1 Figure 6-4 Remove the geared wheel 5. Pull the wheel out from the old mainteance paper roll. Figure 6-5 Pull the wheel out 6. Peel the seal from a new maintenance paper roll. Fig.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE 7. Insert the geared wheel into the cardboard core center, ensuring that the cutouts in the cardboard core center locates onto the pegs on the geared wheel. Fig. 6-7 Insert geared wheel into the cardboard core 8 Set the new maintenance paper roll with the wheel into the cassette.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE 9. Close the cassette. Fig. 6-9 Replace shaft into the maintenance cassette 10. Turn the paper roll shaft on the right hand side of the cassette and ensure that the maintenance paper inside the cassette correctly moves in the direction of the arrow as shown. Fig.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE 11. Insert the maintenance cassette into the printer and push it into the printer until it clicks into place and the Alarm and Filter LEDs turn off. Figure 6-11 Insert the Maintenance cassette ✒ Note The life of a maintenance cassette is 5 paper rolls. Replace the cassette with a new one after using 5 paper rolls.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE ADDING INK The expected ink life is 460 pages at 5% coverage on letter paper for each ink cartridge ( 3 blocks of ink ). The printer has ink reservoirs for each color and each reservoir can hold 10 blocks of ink. You can see the amount of ink remaining through the ink reservoir cover. An ink holder contains 3 blocks of ink so that you can add ink when the remaining ink is lower than the scale marked 2/3.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE 3. Hold the side of the ink holder and place the ink holder onto the top of the ink reservoir. Be sure to add the correct color ink cartridge to the correct reservoir. The ink holders are keyed to prevent incorrect insertion of the ink holder. Do not force the ink holder into the top of the ink reservoir. Fig. 6-13 Using the ink holder ✒ Note Add ink to the printer by using the ink holder. Do not remove ink blocks from the holder. 4.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE CLEANING THE PRINTER INTERIOR The following cleaning kit is supplied with the printer. Clean Stick Fig. 6-15 Cleaning Kit Clean the printer interior when the platen or rollers are stained by ink due to some problem such as a paper jam. You will need to clean out the spilt ink and remove any small pieces of paper remaining inside the printer. 1. Turn the printer power off. 2.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE (3. Open the inside cover.) Fig. 6-17 Opening the inside cover 2 4. Dampen the cleaning stick or wipers with the IPA(Isopropyl Alcohol, concentration is 90% or higher) or Denatured Alcohol. 5. Move the print head to the right by hand until you can see the part of the platen and rollers that you want to clean.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE 6. Wipe up the spilt ink in the printer interior with a cleaning stick or wiper in the shaded area in the figure below. Fig. 6-19 Wiping up the ink 7. Remove any small pieces of paper remaining in the printer interior.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE 8. To clean the rollers, wipe them with a cleaning stick. The rollers can be freed from the printer for cleaning by pulling the holders toward you. Figure 6-21 Cleaning the rollers Warning NEVER touch the interior of the printer without waiting 30 minutes after power off before commencing cleaning. This is because some parts of the interior are extremely hot after you have used the printer.
English: HS3 User’s Guide, Chapter 6 CHAPTER 6 MAINTENANCE RE-PACKING THE PRINTER ! Caution Whenever you transport the printer, use the packing materials which are provided with your printer. Also, follow the steps below to re-pack the printer, or the printer may be damaged. Before Re-Packing the printer Before your starting to re-pack the printer, you need to support the print head and head gap lever with the Styrofoam block as shown below.
English: HS3 User’s Guide, Chapter 6 USER’S GUIDE Re-packing the printer 1. Pull the maintenance cassette out of the printer. Figure 6-23 Remove the maintenance cassette 2. Turn off the power button and unplug the printer from the AC outlet. 3. Wait at least 30 minutes for the printer to cool down. After that, pack the printer as illustrated below. Manuals Maintenance Cassette Ink Holders Printer Wires Fig.
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING Chapter 7 TROUBLESHOOTING ALARM INDICATIONS AT A GLANCE Operator Calls If a recoverable error occurs, the printer indicates an ‘operator call’ by blinking the Alarm LED and any of the following LEDs. Clear the error as described below and press the FF/Cont button to resume printing. Blinking LED Alarm❍↔● Paper ❍↔● Alarm❍↔● Error Cover Open Action Close the top cover of the printer.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE Service Calls If an unrecoverable error occurs, the printer indicates the need for a service call by lighting all the LEDs and then the following combination of LEDs alternately: Service Call Main ROM error Main RAM error NV-RAM error Controller service error Engine ROM error Engine RAM error Engine program error Communication error Paper width sensor error Paper width level error Paper dust error Refill CAM position error CR Position error/PWM error CR Lo
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING Print Quality Problems ✒ Note Press the buttons gently. Release the two buttons immediately after pressing the Test button and the DATA LED will start to blink. If it does not, the buttons were held down for too long and you will need to start the test selection again. ❏ Printing a test page Set the printer to off-line first by pushing the Online Button once. Make sure that A4 or Letter size paper is loaded in the feeder.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE PAPER JAMS Before you can clear a paper jam error, you need to find the location of the paper jam. Locate the position referring to the following figure. The below figure is the route of madia going through the printer. Fig. 7-3 Route of paper in the printer After locating the position, clear the jammed paper referring to the following descriptions. If the jammed paper is removed completely, the printer may resume printing.
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING ❏ Paper Jam in the Sheet Feeder If a paper jam has occurred inside the sheet feeder, open the feeder to pull the jammed paper upward out of the feeder; then close the sheet feeder. Also, open the top cover and check that a torn piece of paper is not left inside the printer, refer to the next section. Fig. 7-5 Paper Jam in the Feeder If the jammed paper cannot be pulled up, remove the sheet feeder from the printer.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE ❏ Paper Jam at the Output Tray Remove all printouts in the output tray and pull the jammed paper out from the printer gently. Do not pull the paper hard to avoid tearing the jammed paper inside the printer. Fig. 7-7 Paper Jam at the Paper Output Tray If the jammed paper cannot be pulled out, remove the output tray as in the following procedure to access the jammed paper. 1. Extend the output tray. 2. Lift it up so that the hooks are released. 3.
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING ❏ Paper Jam inside the printer If a torn piece of paper remains inside the printer, first turn the printer off and unplug the power cord from the power outlet. Wait for 30 minutes before attempting to remove the paper because some parts inside the printer are extremely hot immediately after printing. Open the top cover and remove the piece of paper carefully. Fig.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE Q&A This section contains questions and answers for using your printer. If you have encountered a problem, find the question relating to your problem and take the steps recommended to correct the problem. Setting Up the Printer Hardware Question The printer does not work. All LEDs are off. The printer does not print. The printer does not work in ECP mode of your PC.
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING Setting Up the Printer for DOS Question I cannot print from my application software. The printer prints, but it prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc. The printer prints in Monochrome The printer does not print when I press the Print Screen Key. (Data LED On) The printer prints the first part of my document but does not print the last page.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE Paper Handling Question The printer does not load paper. The printer does not load paper from the manual feed slot. How can I load envelopes? What paper can I use? The Automatic Document Feeder(ADF) of a copying machine has paper jam problems when you load the printouts of this printer in the copying machine.
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING Printing Question The printer prints unexpectedly or it prints garbage. The printer cannot print full pages of a document. A "Memory Full" error message occurs. You want to print on both sides of the paper. My headers or footers appear when I view my document on screen but do not show up when I print them. Recommendation Reset the printer by pressing the Reset button after turning the printer off-line.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE Print Quality Question Printouts are too dark or light. The printouts are not solid. Poor Transparency print quality. The ink on printouts flakes off. Some colors might be lighter than expected. Vertical lines are not straight. 7–12 Recommendation You can adjust the brightness in Custom setting of your printer driver. Refer to the printer driver HELP.
English: HS3 User’s Guide, Chapter 7 CHAPTER 7 TROUBLESHOOTING Printouts are stained with ink. Black vertical lines exists. The printed color is different from the displayed color. You may have used this printer in an environment that is out of the specified range. Refer to “Operating and Storage Environment” in Chapter 1. You may have fed crumpled paper, curled paper or folded paper. You need to replace the paper.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE Chapter 8 Appendix PRINTER SPECIFICATIONS Printing Print Method Piezo Electronic Hot Melt Ink Jet Head nozzle 512 nozzles (128 nozzles / color) Resolution 300 and 600 dots/inch Print Quality Fine / Normal mode Print Speed Up to 4 pages/minute (when loading letter-size paper from the sheet feeder and in normal color print mode : 5% coverage) Warm-Up Max. 9.5 minutes at 25°C (73.
English: HS3 User’s Guide,INDEX INDEX Electrical and Mechanical Power Source U.S.A. and Canada: Europe and Australia: AC 110 to 120 V, 60 Hz AC 220 to 240 V, 50 Hz Power Consumption Printing: 170W or less Stand-by/Power Save 1: 100W or less Power Save 2: 20 W or less (without optional card / ROM / SIMM installed ) Warming up 480W or less Noise Printing: Stand-by: Temperature Operating: 10 to 35°C (50 to 90.
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE PARALLEL INTERFACE SPECIFICATIONS Interface Connector Printer Side: Amphenol FCN-685J036-L/X or equivalent An IEEE-1284 compliant shielded cable should be used to enable all the functions of the bi-directional interface. Pin Assignment Pin No. Signal Direction Pin No. Signal Direction 1 DATA STROBE Input 19 0V (S.G.
English: HS3 User’s Guide,INDEX INDEX RESIDENT FONTS Intellifont Compatible Fonts: Alaska, Extrabold Antique Oakland, Oblique, Bold Brougham, Oblique, Bold, BoldOblique Cleveland Condensed Connecticut Guatemala Antique, Italic, Bold, BoldItalic Letter Gothic, Oblique, Bold Maryland Oklahoma, Oblique, Bold, BoldOblique PC Brussels Light, LightItalic, Demi, DemiItalic PC Tennessee Roman, Italic, Bold, BoldItalic Utah, Oblique, Bold, BoldOblique Utah Condensed, Oblique, Bold, BoldO
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE SYMBOL SETS/CHARACTER SETS ISO14 JIS ASCII ISO57 Chinese ISO11 Swedish HP Spanish ISO17 Spanish ISO10 Swedish ISO16 Portuguese Roman 8 ISO Latin 1 (ECMA-94) ISO84 Portuguese ISO85 Spanish PC-8 PC-8 D/N PC-8 Turkish PC-850 PC-852 ISO60 Norwegian 1 ISO61 Norwegian 2 ISO25 French ISO69 French HP German ISO21 German ISO15 Italian ISO6 ASCII Legal ISO2 IRV ISO4 UK ✒ Note If you want to know what characters are in each symbol/character set, print CHARSETS.
English: HS3 User’s Guide,INDEX INDEX Chapter 9 INDEX —A— Alarm LED, 4–2, 7–1 —B— BR-Script 2 ROM Board, 5-5 —C— character set, 8–5 Clean button, 4–4,7-3 cleaning kit, 6–9 Cleaning the printer, 6–9 Color Adjustment, 3–7 Color Matching, 1–3, 3–5 Control Panel, 1–2, 4–1 Custom Setting, 3-5, 7-12 —D— Data LED, 4–2 Document Type, 3-5 DOS, 7–9 dpi, 1–3 —E— —I— ICM, 3–5 ink, 6–7, 8–1 empty, 7–1 Ink Reservoir, 6–6 Ink Reservoir cover, 1–2 interface, 8–1 error, 7–1 —J— jammed paper, 7–4 —M— maintenance p
English: HS3 User’s Guide, Chapter 7 USER’S GUIDE —S— —P— Page Order, 3–3 paper empty, 7–1 Guide, 1–2 jam, 7–1, 7–4 release lever, 7–5 size, 2–1 thickness, 2–5 parallel interface, 8-3 pin assignment, 8–3 port, 1–2 Power Button, 1–2 Power Inlet, 1–2 Power LED, 4–1 Power Save Mode, 1–3, 3–7, 4–7 ppm, 1–3 print Config, 3–6, 4–5 Fonts, 3-6, 4–5 method, 8–1 quality, 8–1 resident font lists, 4–5, 8-4 speed, 8–1 printable area, 2–3 printer driver, 1–3, 3–1 CONTROL AND MAINTENANCE, 3–6 PAPER, 3–2 QUALITY AND COLO
