User`s guide

10-9
1. If you changed the login password, you must change the password in both the Brother
print server (using the SET NETWARE PASSWORD command if you are using the
BRConfig software) or by using a web browser or the BRAdmin32 utility and in the
file server (using the PCONSOLE Print Server Information Change Password
command).
2. If you created the print queue using PCONSOLE and instead of BRAdmin32, make
sure that you have enabled at least one NetWare file server using the SET NETWARE
SERVER
servername ENABLED command.
3. Have you exceeded your NetWare user limit?
4. Make sure that the print server name you used in PCONSOLE exactly matches the
name that is configured in the print server, and make sure it is defined as a Queue
Server for the print queue.
5. If you are running both 802.3 and Ethernet II frames on different file servers on your
network, there is a possibility that the print server may not make a connection to the
desired file server. Try forcing the frame type to the desired one using the SET
NETWARE FRAME command from the print server remote console or using
BRAdmin32.
6. If you are using DOS CAPTURE statement and losing portions of your print job, try
setting the TIMEOUT parameter in your CAPTURE statement to a higher value (at
least 50 seconds for Windows).
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh computer and you have checked the
hardware and network as described in the previous steps, then check the following:
1. Make sure that you are running Phase 2 AppleTalk and that you have selected the
correct network interface from the Network Control Panel on the Macintosh.
2. Make sure that the AppleTalk protocol of the print server is enabled.
3. If you have a large network, make sure that you have the Laser Writer V8.xx or
equivalent driver, since earlier versions may cause PostScript errors. Also, verify that
you get the correct printer information when you select Printer Info from the Setup
button in the Chooser.
4. Make sure that you have selected the correct Printer Description File (PPD) from the
Chooser (otherwise PostScript errors may result)
5. Verify that you have selected the correct AppleTalk zone. Because the print server gets
its zone information from router broadcasts, it may not be in the zone you expect, and
will therefore not show up in the Chooser. If this is the case, you may need to force the
zone name with the SET APPLETALK ZONE command described in Appendix A or
using BRAdmin32.
6. Verify that the Laser Prep versions on all Macintosh computers that need to print to the
print server are the same.