User`s guide

10-8
Internet Print (TCP/IP) Troubleshooting
1. The first step in troubleshooting is to make sure that you have a valid E-mail
connection on both the sending PC and the receiving print server. Try sending an E-
mail message from the PC to a user at the remote site who can receive mail via the
POP3 server. If this does not work, there may be an E-mail configuration problem on
the PC, on the local E-mail server, or on the remote POP3 server. Double check to
make sure that the E-mail parameters that you configured on the PC and on the remote
print server match those that are configured on the E-mail servers.
2. If you can print small files OK but are having problems printing large files, the
problem may be in the e-mail system! Some E-mail systems have difficulties printing
large files. If the file does not reach its destination intact, then the problem is with the
E-mail system.
3. You can also enable the partial e-mail print facility on your client PC, this will split the
e-mail up into fragments which should then not overwhelm your e-mail server. To do
this, select the property dialog of the Brother Internet Print Port.
Novell NetWare Troubleshooting
If you cannot print from NetWare and you have checked the hardware and network as
described in the previous steps, first verify that the Brother print server is attached to the
server queue by going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then
CURRENTLY ATTACHED SERVERS. If the print server does not appear in the list of
attached servers, then check the following:
✒ Note
It is always a good idea to try followings in order to eliminate the possibility of setup errors
• Turning off the printer and then on again to force to rescan the Netware queue.
• Deleting and recreating the print server and creating a new print queue in order to
eliminate the possibility of setup errors.