USER’S GUIDE FAX-878 ® Verion 0 ARL/ASA/NZ
If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-878 Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the bottom of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. ©2008 Brother Industries, Ltd.
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country. Compilation and Publication Notice Under the supervision of Brother Industries Ltd.
Safety precautions To use the fax machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the fax machine. Before you clean the fax machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket. Do not handle the plug with wet hands. Doing this might cause an electrical shock. DO NOT pull on the middle of the AC power cord.
IMPORTANT SAFETY INSTRUCTION When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool. 2. Avoid using this product (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3.
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Quick Reference Guide Sending faxes Automatic transmission 1 2 3 Insert the document face down in the ADF (up to 10 pages). Enter the fax number you want to call. Press Fax Start. Receiving faxes Select Receive Mode 1 Press Receive Mode to select FAX ONLY, FAX/TEL, TAD:ANSWER MACH. or MANUAL. If you select FAX/TEL, make sure you set Ring Delay and F/T Ring Time. (See Setting the Ring Delay on page 5-2 and Setting the F/T Ring Time (FAX/TEL mode only) on page 5-2.
Dialling operations One-Touch Dialling 1 2 3 Insert the document face down in the ADF. Press the One-Touch key of the number you want to call. Press Fax Start. Speed-Dialling 1 Insert the document face down in the ADF. 2 Press Search/Mute, then press # and the two-digit Speed-Dial number. 3 Press Fax Start. Using Search 2 4 ▲ 3 Insert the document face down in the ADF. Press Search/Mute and use the dial pad to enter the first letter of the name you are looking for. Press or to search the memory.
Table of Contents 1 Introduction ...........................................................1-1 Using this Guide ............................................................. 1-1 Finding information .................................................... 1-1 Symbols used in this Guide ....................................... 1-1 Part names ................................................................ 1-2 FAX-878 control panel overview..................................... 1-3 Fax tones and handshake ........
Changing the remote codes ...................................... 5-6 Printing a fax from the memory.................................. 5-7 Polling ........................................................................ 5-7 Sequential Polling ...................................................... 5-8 Telephone Services ........................................................ 5-9 Caller ID (Caller IDentification) (Not available for some countries) .......................... 5-9 Advantages of Caller ID........
7 Quick-Dial numbers and dialling options............7-1 Storing numbers for easy dialling ................................... 7-1 Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers ................................................... 7-1 Storing Speed-Dial numbers/Storing Junk Fax/Call numbers .................................................................. 7-2 Changing One-Touch and Speed-Dial numbers........ 7-3 Setting up Groups for Broadcasting...........................
Trademarks................................................................... 11-7 Shipment of the fax machine ........................................ 11-7 12 Troubleshooting and routine maintenance.......12-1 Troubleshooting ............................................................ 12-1 Error messages ....................................................... 12-1 Compatibility ............................................................ 12-4 Document Jam or Paper Jam ..................................
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1 Introduction Using this Guide Thank you for buying a Brother fax machine. This fax machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of the fax machine by reading this Guide. Finding information All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide.
Part names ■ Front view 5 Document Support 1 Power Cord (Example for Australia) 6 Paper Wire Extension 2 Telephone Line Cord 7 Paper Tray 3 Telephone Handset 8 Paper Guides 9 Control Panel 4 Handset Curled Cord 10 Cover Open Lever No. Name Description 1 Power Cord Use to connect the fax machine to the electrical socket. 2 Telephone Line Cord Connect the fax machine to a telephone wall socket. 3 Telephone Handset Use when receiving or making voice calls.
FAX-878 control panel overview 1 14 13 12 2 11 3 4 5 6 7 8 9 10 1 LCD (Liquid Crystal Display) Displays messages on the screen to help you set up and use your fax machine. 2 One-Touch Keys These 6 keys give you instant access to 12 previously stored Quick-Dial numbers. 3 Shift To access One-Touch numbers 7 to 12, hold down Shift as you press One-Touch key. 4 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine.
A Resolution Adjusts the resolution when you send a fax or make a copy. B Hook Lets you dial telephone and fax numbers without lifting the handset. C Redial/Pause Redials the last number you called. It also inserts a pause in Quick-Dial numbers. D Navigation Keys: Menu/Set The same key is used for menu and set operations. Lets you access the menu to program and store your settings in the fax machine. or Press to scroll forward or backward to see a menu selection.
Fax tones and handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Fax Start and they will continue for about 60 seconds after dialling. During that time, the sending machine must begin the “handshake” with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line.
Connections Connecting an external telephone You can connect a separate telephone as shown in the diagram below. Before you connect the external telephone, remove the protective film from the EXT. jack on the machine. . Extension Telephone External Telephone (Example for Australia) Whenever this phone (or TAD) is in use, the LCD shows EXT. TEL IN USE and, if the fax handset is lifted, an alarm sounds. To disconnect the call on the external phone and switch to the fax, lift the handset and press Hook.
Do not connect a TAD elsewhere on the same phone line. Before you connect the external telephone answering machine, remove the protective film from the EXT. jack on the machine. TAD TAD (Example for Australia) Connections The external TAD must be connected as shown above. 1 2 3 4 Set your external TAD to one or two rings. (The fax machine’s Ring Delay setting does not apply.) Record the outgoing message on your external TAD. Set the TAD to answer calls. Set the Receive Mode to TAD:ANSWER MACH..
Multi-Line connections (PABX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. We recommended all our fax machines be connected to a discreet line.
2 Paper About paper Handling and using plain paper Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Paper specifications for the paper tray Size: Weight: Thickness: Capacity: A4 64 to 90 g/m2 0.08 to 0.12 mm up to 30 sheets The fax machine can only scan an image 208 mm wide, regardless of how wide the paper is. Do not use cardboard, newspaper, or fabric.
How to load paper To load paper Before you add paper, remove all of the paper from the paper tray. 1 Fan the stack of paper well to avoid paper jams and mis-feeds. Tap the stack of paper so the edges are even. 2 Gently insert the paper. The side to be printed on must be face down. ediS tnirP Paper When you use letter size paper, remove paper guides as shown in the illustration. paper guide click paper guide click Back side of the paper tray 1 2 Press the small click of the paper tray.
3 On-Screen Programming User-friendly programming The fax machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections the fax machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program the fax machine.
Navigation keys Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level Go forward to the next menu level Exit the menu You can access the menu mode by pressing Menu/Set. When you enter the menu, the LCD SELECT ↑ ↓ & SET scrolls. Press 1 for Initial Setup 1.INITIAL SETUP —OR— Press 2 for Setup Receive menu 2.SETUP RECEIVE —OR— Press 3 for Setup Send menu 3.SETUP SEND —OR— Press 4 for Cancel Job menu 4.
Press the Menu numbers. (ex. Press 1, 2 for Date/Time) —OR— to select 2.SETUP RECEIVE 1.INITIAL SETUP Main Menu to select Menu Selections Options to accept to exit Descriptions Page 1. TONE/PULSE TONE (not PULSE available in New Zealand) Selects the dialling mode. 4-5 2. DATE/TIME — Puts the date and time on the LCD and in the headings of faxes you send. 4-1 3. STATION ID — Program your name, fax number to appear on each page you fax. 4-2 4.
Press the Menu numbers. (ex. Press 1, 2 for Date/Time) —OR— to select Main Menu Menu Selections 2.SETUP RECEIVE (Continued) Options to accept to exit Descriptions Page You can answer calls at an external or extension phone and use codes to turn the fax machine on or off. You can also transfer a voice call from your cordless phone to your fax machine. You can personalize these codes. 5-5 5. AUTO ON REDUCTION OFF Reduces size of incoming faxes. 5-4 6. MEM.
Press the Menu numbers. (ex. Press 1, 2 for Date/Time) —OR— to select Main Menu Menu Selections 6.SET QUICK-DIAL 5.INTERRUPT 4.CANCEL JOB 3.SETUP SEND (Continued) 7. DELAYED FAX 7.REPORT SETTING to select Options — 8. POLLED TX STANDARD SECURE to accept to exit Descriptions Page Set the time of day in 24 hour format that the delayed faxes will be sent. 6-10 Set up your fax machine with a document to be retrieved by another fax machine. 6-11 9.
Press the Menu numbers. (ex. Press 1, 2 for Date/Time) —OR— to select 8.REMOTE FAX OPT Main Menu to select Menu Selections Options Descriptions to exit Page 1. FORWARD/ STORE OFF Sets the fax machine to FAX FORWARD forward fax messages or FAX STORAGE to store incoming faxes in the memory so you can retrieve them while you are away from your fax machine. 8-2 2. REMOTE ACCESS --- You must set your own code for Remote Retrieval. 8-3 3.
4 Initial Setup Getting started Setting the Date and Time When the fax machine is not in use, it will display the date and time. If you set up the Station ID, the date and time displayed by your fax machine will be printed on every fax you send. If there is a power failure, you may have to reset the date and time. 1 2 3 4 5 6 Press Menu/Set, 1, 2. 2.DATE/TIME Enter the last two digits of the year. Press Menu/Set. Enter two digits for the month. Press Menu/Set.
Setting the Station ID You should store your name or company name and fax number so they print on all fax pages that you send. The telephone number will appear only on cover pages and call back messages. It is important that you enter the fax and telephone numbers in the internationally standardised format, i.e. in accordance with the following strict sequence: ■ The “+” (plus) character (by pressing key) (See Entering text on page 4-3.) ■ Your Country Code (e.g.
Entering text When you are setting certain menu selections, such as the Station ID, you may need to type text into the fax machine. Most number keys have three or four letters printed on them. The keys for 0, # and do not have printed letters because they are used for special characters. By pressing the appropriate dial pad key repeatedly, you can access the character you want.
Setting the Beeper Volume You can change the beeper volume. The default (factory) setting is LOW. When the beeper is on, the fax machine will beep when you press a key, make a mistake or after you send or receive a fax. 1 2 3 Press Menu/Set, 1, 4. 4.BEEPER (LOW, HIGH or OFF) Press ▲ or ▼ to select your option. Press Menu/Set. Press Stop/Exit. Setting the Speaker Volume You can adjust the speaker volume. 3 ▲ Press Hook. Press or to adjust the volume level. The LCD shows the setting you are choosing.
Setting PABX (Australia and New Zealand only) If your machine is connected to a PABX system, set PBX:ON. If not, set OFF. 1 2 3 Press Menu/Set, 1, 5. The screen displays Press ▲ or ▼ to select ON, (or OFF). Press Menu/Set. Press Stop/Exit. PBX:OFF SELECT ↑ ↓ & SET PABX and TRANSFER The fax machine is initially set to be connected with PSTN (Public Switched Telephone Network) lines. However, many offices use a central telephone system or Private Automatic Branch Exchange (PABX).
5 Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for the fax machine. You can choose the mode that best suits your needs. LCD How it works When to use it FAX ONLY (automatic receive) The fax machine automatically answers every call as a fax. For dedicated fax lines. FAX/TEL* (fax and telephone) The fax machine controls the line and automatically answers every call. If the call is a fax it will receive the fax.
Current Receive Mode MNL: MANUAL FAX: FAX ONLY F/T: FAX/TEL TAD:ANSWER MACH. To select or change your Receive Mode 1 Press Receive Mode. The LCD shows your current selection. The options are: FAX ONLY FAX/TEL TAD:ANSWER MACH. MANUAL 2 Continue to press Receive Mode until your new selection appears. After 2 seconds, the screen returns to the date and time display, along with your new Receive Mode setting.
3 Press Stop/Exit. Even if the caller hangs up during the pseudo/double-ringing, the fax machine will continue to ring for the set time. Fax Detect When you use this feature, you don’t have to press Fax Start or the Fax Receive Code 5 1 ( 9 1 for New Zealand) when you answer a fax call and hear calling beeps. Just hold the handset and wait a few seconds.
Printing a reduced incoming fax (Auto Reduction) If you choose ON, the fax machine automatically reduces an incoming fax to fit on one page of A4 size paper, regardless of the paper size of the document. 1 2 3 Press Menu/Set, 2, 5. Use ▲ or ▼ to select ON (or OFF). Press Menu/Set. Press Stop/Exit. 5.AUTO REDUCTION ■ If you receive faxes that are split on two pages, turn on this setting. If the document is too long, however, the fax machine may print it on two pages.
Advanced receiving operations Operation from extension telephones If you answer a fax call on an extension telephone, or an external telephone into the correct socket on the machine, you can make the fax machine take the call by using the Fax Receive Code. When you press the Fax Receive Code 5 1 ( 9 1 for New Zealand), the fax machine starts to receive a fax. (See Fax Detect on page 5-3.
To transfer a telephone call to the fax machine When you pick up the voice call at the remote cordless phone and would like to transfer it to the fax machine, 1 2 3 Press DECT Activation Voice Code 8 1 at remote cordless phone. The fax machine rings (pseudo-ring same as current F/T ring) and the display shows “PICK UP PHONE”. Pick up the handset and press Hook. Don’t hang up the call from the cordless phone until the voice call has been transferred to the fax machine.
Printing a fax from the memory If you have selected FAX Forwarding or Fax Storage (Menu/Set, 8, 1) you can still print a fax from the memory when you are at the fax machine. (See Setting Fax Storage on page 8-2.) 1 2 3 Press Menu/Set, 8, 3. 3.PRINT DOCUMENT Press Fax Start. After printing has finished, press Stop/Exit. Polling Polling is the process of retrieving faxes from another fax machine. You can use the fax machine to ‘poll’ other machines, or you can have someone poll the fax machine.
Setup Delayed Polling Receive You can set the machine to begin Polling Receive at a later time. 1 2 3 4 5 6 7 Press Menu/Set, 2, 7. Press ▲ or ▼ to select TIMER. Press Menu/Set. The screen prompts you to enter the time you want to begin polling. Enter the time (in 24-hour format) you want to begin polling. For example, enter 21:45 for 9:45 PM. Press Menu/Set. Enter the fax number you are polling. Press Fax Start. The machine makes the polling call at the time you entered.
Telephone Services Your fax machine supports the Caller ID telephone services offered by some telephone companies. Caller ID (Caller IDentification) (Not available for some countries) Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because Caller IDs are received and stored in your machine’s memory.
How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings, the screen displays the caller’s phone number. If the caller’s name is stored in your machine as a Speed-Dial, or One-Touch dial, the caller’s name will be displayed. Once you pick up the handset, the caller’s ID disappears. ■ If # UNAVAILABLE appears on the display, it means that the call came from outside your caller ID service area or from a public phone.
Selecting a Caller ID from the Memory for Call Reply You can display the caller IDs currently stored in the memory and select the number of the caller you want your machine to dial. Call Reply is a convenient feature whereby your Brother fax can dial back a voice/fax call “on-hook” to the opposite party associated with a Caller ID number which has been captured into memory. This saves you from having to copy and dial back to that number manually. 1 2 Press Menu/Set, 0, 3.
To Activate Certain Network Services When Using Call Reply You may wish (in order to activate certain network services), to insert a special prefix to be dialled in front of the Caller ID number when using the Call Reply feature. For example, - Your outgoing Caller ID withheld The required prefix, typically three to six digits (including # and symbols) in length, may be inserted after displaying the desired Caller ID in step 3 on the previous page. (You can enter the prefix up to 20 digits on the machine.
Telephone Service for Australia (Telstra® FaxStream® Duet®) Distinctive Ringing (Telstra® FaxStream® Duet®) Telstra® FaxStream® Duet® is an enhanced Public Switched Telephone Service (PSTS) offered by Telstra® that allows you to have an additional number on one phone line, with its own distinctive ring pattern. Telstra® FaxStream® Duet® is a call handling feature that helps users distinguish voice and facsimile calls.
How does Telstra® FaxStream® Duet® Work? Incoming calls to the voice number, will have the standard ring pattern of long, long tone, followed by a pause, repeated, while the new fax number will have a different ring pattern of three short bursts of ring, repeated at regular intervals. When FaxStream® Duet® is ON and you receive a voice call all extension and external phones will ring with a standard ring pattern. The fax machine will ring on the third ring with a standard ring pattern.
Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring. How Will the Fax Machine Treat All Other Numbers? FaxAbility mode ensures that the machine will answer calls to the FaxAbility (secondary) number. When a call comes in to your main number, all the phones will ring.
Flowchart Sequence of Incoming Call Incoming Call All extension phones ring, fax machine is silent. (The answer mode should be MANUAL.) Registered FaxAbility Number Main number Fax machine automatically receives and prints fax message. Fax machine begins ringing on third ring. You answer the call at an external phone. Telephone Answering Device (TAD) answers the call. How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom.
Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) This fax machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line. Each phone number has its own Distinctive Ringing pattern, so you’ll know which phone number is ringing. This is one way you can have a separate phone number for your fax machine.
6 Setup Send How to dial You can dial in any of the following ways. Manual dialling Press all of the digits of the phone or fax number. One-Touch dialling Press the One-Touch key of the location you want to call. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1.) If the LCD shows NOT REGISTERED when you enter the One-Touch Dial number, a number has not been stored for it. Speed-dialling Press Search/Mute, #, and then the two digit Speed-Dial number.
Fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Fax Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Fax Start. Redial/Pause only works if you dialled from the control panel. If you are sending a fax automatically and the line is busy, the fax machine will automatically redial three times at five minute intervals.
Manual transmission Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax. 1 2 3 4 5 Insert the document face down in the ADF. Pick up the handset or press Hook and listen for a dial tone. Enter the fax number you want to call. (You can enter the digits using the dial pad, or you can enter a One-Touch or Speed-Dial number, or you can call using Search/Mute.) (See How to dial on page 6-1.) When you hear the fax tone, SEND press Fax Start.
Contrast If your document is very light or very dark, you may want to set the contrast. Use LIGHT to make the document darker. Use DARK to make the document lighter. 1 2 3 4 5 6 Insert the document face down in the ADF. Press Menu/Set, 3, 3. 3.CONTRAST Press ▲ or ▼ to select AUTO, LIGHT or DARK. Press Menu/Set. Press 1 if you want to choose ACCEPTED more settings and the LCD will NEXT return to the SETUP SEND menu. 1.YES 2.
Multiple Resolution Transmission Use this feature to select separate resolution settings for each page of the fax you are sending. This could be useful if you are sending a fax with photos and text, or some pages with small print and others with larger print. Resolution settings return to STANDARD after the fax is sent. 1 2 3 4 5 6 Insert the document face down in the ADF. Press Menu/Set, 3, 4. Use ▲ or ▼ to select the resolution for page 1. Press Menu/Set. Repeat Step 2 for each page.
Advanced sending operations Composing the electronic Cover Page The cover page is sent to the receiving party’s machine. Your cover page includes the name or number stored in the One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank. The cover page shows your Station ID, and the number of pages you are sending. If you have COVERPG SETUP set to ON (See Send a cover page for all faxes on page 6-7), the number of pages is left blank.
Cover page for next fax only This feature does not work unless you have set up the Station ID. (See Setting the Station ID on page 4-2.) If you only want to send a cover page with a particular fax, this cover page will include the number of pages in your document. 1 2 3 4 5 ▲ 6 7 Insert the document face down in the ADF. Press Menu/Set, 3, 1. 1.COVERPG SETUP When the LCD shows NEXT FAX ONLY, press Menu/Set. Press ▲ or ▼ to select NEXT FAX:ON (or NEXT FAX:OFF), and press Menu/Set.
Using a printed Cover Page If you prefer using a printed cover page that you can write on, you can print the sample page and attach it to your fax. 1 2 Press Menu/Set, 3, 1. Press ▲ or ▼ to select PRINT SAMPLE. Press Menu/Set. 1.COVERPG SETUP Broadcasting Using the numbers you have stored in Groups, One-Touch and Speed-Dial memory, you can “Broadcast” faxes automatically to a maximum of 112 different locations in a few simple steps. You must set MEMORY TX, either ON or NEXT FAX ONLY.
Call Reservation You can send a fax and let the other party know that you want to speak to him after the fax transmission is completed. The other fax machine will ring as if it was receiving a telephone call; if the other party picks up the handset, your machine will ring. To have a conversation, lift the handset. If you set Call Reservation and Call Back message to ON, your machine leaves a message if the other party does not answer. 1 2 3 4 5 6 7 Insert the document face down in the ADF.
Delayed Fax Depending on the size of the data, you can use this menu setting to send up to 3 faxes at later times within the next 24 hours. 1 2 3 4 5 6 7 Insert the document face down in the ADF. Press Menu/Set, 3, 7. 7.DELAYED FAX Enter the time you want the fax to be sent (in 24-hour format). Press Menu/Set. (For example, enter 19:45 for 7:45 P.M.) Press 1 if you want to leave the 1.DOC 2.MEMORY document in the ADF. —OR— Press 2 to scan the document into the memory.
Setting up Polled Transmit (Standard) Polled Transmit is when you set up the fax machine to wait with a document so another fax machine can call and retrieve it. 1 2 3 4 5 6 Insert the document face down in the ADF. Press Menu/Set, 3, 8. 8.POLLED TX Press ▲ or ▼ to choose POLLING:STANDARD STANDARD. Press Menu/Set. Press 1 if you want to leave the 1.DOC 2.MEMORY document in the ADF. —OR— Press 2 to scan the document into the memory.
6 7 Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu. —OR— Press 2 if you have finished choosing settings and go to Step 7. Press Fax Start and wait for the fax to be polled. Secure Polling Secure Polling is a way to keep your documents from “falling into the wrong hands” while the fax machine is set up for polling. You can use Secure Polling only with another Brother fax machine.
Out of Memory message If you get an OUT OF MEMORY message while scanning the first page of a fax, press Stop/Exit to cancel the scan. If you get an OUT OF MEMORY message while scanning a subsequent page, you will have the option to press Fax Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation. If the faxes you send are typically very large or detailed, you may get OUT OF MEMORY errors frequently. If this happens, change the Memory Transmission setting back to OFF.
Setting up the password If you forget the TX Lock password, please contact your Brother dealer or Brother for assistance. 1 2 3 Press Menu/Set, 0, 1. Enter a 4-digit number for the password. Press Menu/Set. If the LCD shows VERIFY:, re-enter the password. Press Menu/Set. Changing the TX Lock password 1 2 3 4 5 Press Menu/Set, 0, 1. Press ▲ or ▼ to select SET PASSWORD. Press Menu/Set. Enter a 4-digit number for the current password. Press Menu/Set. Enter a 4-digit number for a new password.
7 Quick-Dial numbers and dialling options Storing numbers for easy dialling You can set up the fax machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.
6 7 Press ▲ or ▼ to select if you set ANTI JUNK to ON (or OFF) and press Menu/Set. (Not available in Australia and New Zealand) If you set ANTI JUNK to ON, the number is registered as the Junk Fax or Call in the machine. The machine will reject receiving the fax message or telephone call. (Not available in Australia and New Zealand) Return to Step 2 to store another One-Touch number. —OR— Press Stop/Exit to exit.
Changing One-Touch and Speed-Dial numbers If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name stored there (or number) and will ask you to do one of the following: 1 ▲ 7 - 3 Quick-Dial numbers and dialling options ▲ Press 1 to change the stored 1234567 number. 1.CHANGE 2.EXIT —OR— Press 2 to exit without making a change.
Setting up Groups for Broadcasting Groups, which can be stored on a One-Touch key location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Fax Start. First, you will need to store each fax number as a One-Touch or Speed-Dial number. Then, you can combine them into a Group, Each Group uses up a One-Touch key. Finally, you can have up to four small Groups, or you can assign up to 111 numbers to one large Group.
Dialling options You can use the fax machine to make voice telephone calls by dialling manually or by using Search, One-Touch or Speed-Dial memory. You can use the handset to make calls. When you dial a quick-dial number, the LCD shows the name you’ve stored, or if you haven’t stored a name, the fax number you’ve stored. Manual dialling Manual dialling is simply pressing all of the digits of the phone number. 1 2 3 Pick up the handset. When you hear a dial tone, dial the call using the dial pad.
Search You can search for names you have stored in One-Touch and Speed-Dial memories. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing Speed-Dial numbers/Storing Junk Fax/Call numbers on page 7-2.) 4 5 ▲ 3 Pick up the handset. Press Search/Mute, then enter the first letter of the name you are looking for by using the dial pad. Press or to search the names that are displayed alphabetically.
Tone or Pulse If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals. 1 2 3 Pick up the handset. Press #. Any digits dialled after this will send tone signals. When you hang up, the fax machine will return to the Pulse dialling service.
8 Remote Fax Options Fax Forwarding Setting up Fax Forwarding When you select Fax Forward, your fax machine stores the received fax in the memory. The fax machine will then dial the fax number you’ve programmed and forwards the fax message. 1 2 3 4 Press Menu/Set, 8, 1. 1.FORWARD/STORE Press ▲ or ▼ to select FAX FORWARD. Press Menu/Set. Enter the forwarding number (up to 20 digits). Press Menu/Set. Press ▲ or ▼ to select BACKUP PRINT:ON BACKUP PRINT:ON or SELECT ↑ ↓ & SET BACKUP PRINT:OFF.
Setting Fax Storage If you select Fax Storage, your fax machine stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands. 1 2 3 Press Menu/Set, 8, 1. Press ▲ or ▼ to select FAX STORAGE. Press Menu/Set. Press Stop/Exit. 1.FORWARD/STORE If you have set Fax Storage, a backup copy will automatically be printed at the fax machine.
Remote Retrieval You can call your fax machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times. Using your remote access code 1 2 3 4 5 6 Dial the fax number from a telephone or another fax machine using touch tone. When the fax machine answers, during a period of silence enter your Remote Access Code (3 digits followed by ).
Remote commands Follow the commands below to access features when you are away from the fax machine. When you call the fax machine and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands Operation details 95 Change the Fax Forwarding 1 OFF You can select OFF after you have registered or erase all the fax messages. 2 Fax Forwarding If you hear one long beep, the change has been accepted.
Retrieving fax messages 1 2 3 4 Dial your fax number. When your fax machine answers, during a period of silence enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. As soon as you hear two short beeps, use the dial pad to press 9 6 2. Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by # # (up to 20 digits). You cannot use and # as dial numbers.
9 Printing reports FAX settings and activity Your fax machine can print a XMIT Report after each fax you send. Also, a journal of sent and received faxes can be printed at specified intervals. Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you select ON, the report will print for every fax you send.
Printing reports Following reports are available: 5.TEL.INDEX Prints a Transmission Verification Report for the last fax that was sent. This information will remain until you pick up the handset or press Hook. Prints the Help List so you can see at-a-glance how to quickly program your fax machine. Lists names and numbers stored in One-Touch and Speed-Dial memory, in numerical order. Lists information about the last incoming and outgoing faxes. (TX means Transmit.) (RX means Receive.
10 Making copies Using the fax machine as a copier You can use this fax machine as a copier. Always make sure you have paper in the paper tray before making copies. Copy Key Incoming faxes cannot be received on paper or into the memory while the fax machine is copying. Copy operations To make a single copy that is not reduced, enlarged or sorted, you only have to press one key. Remember, your fax machine cannot scan anything closer than 4 mm from the edge of the paper.
Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge You can choose additional copy options. First, you can select the number of copies. Next, you can choose whether multiple copies will be STACKED (all copies of page 1, then all copies of page 2, etc.) or SORTED (collated). Finally, you can choose an enlargement or reduction ratio. To automatically reduce the copy to the paper size you have set for the paper tray, select AUTO.
Legal limitations Any reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.
11 Important information Important safety instructions for Australia 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall socket before cleaning. Do 5 6 7 8 9 10 11 12 13 14 not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water. Do not place this product on an unstable cart, stand, or table.
15 16 17 This product has no mains ON/OFF switch. It is therefore highly important that access to the mains plug and the mains socket to which the plug is connected, is never obstructed, in case for some reason the mains power to the machine must be quickly disconnected. Unplug this product from the power socket and refer servicing to Authorized Service Personnel under the following conditions: ■ When the power cord is damaged or frayed. ■ If liquid has been spilled into the product.
8 9 10 11 12 13 14 15 16 17 18 If a charge for local calls is unacceptable, the “Dial Button” should not be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. Do not dial the area code digit or the “0” prefix. This equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service. IMPORTANT NOTICE Under power failure conditions, this telephone may not operate.
19 20 21 22 23 24 25 26 27 28 29 30 The Caller ID Information is presented in the form: Area Code + Directory number When dialling back, always insert a zero in front of the area code for a toll call and omit the area code for a local call, If a zero is inserted in front of the area code for a local call, the call will still proceed correctly but if the line has non-code access to another toll carrier, you should check with that carrier before inserting zero on a local call.
31 32 33 ■ If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. ■ If the product has been dropped or the cabinet has been damaged. ■ If the product exhibits a distinct change in performance, indicating a need for service.
10 11 12 13 14 15 16 17 18 19 Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord. If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes. Do not touch a document during printing.
■ For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. ■ This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. ■ Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
and routine 12 Troubleshooting maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself.
ERROR MESSAGES ERROR MESSAGE CAUSE ACTION NOT REGISTERED You tried to access a One-Touch or Speed-Dial number that is not programmed. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers on page 7-1 and Storing Speed-Dial numbers/Storing Junk Fax/Call numbers, page 7-2.) OUT OF MEMORY CLEAR MEMORY The data is too large for the fax machine’s memory.
ERROR MESSAGES ERROR MESSAGE CAUSE ACTION MEMORY UNABLE UNABLE UNABLE The fax machine has a mechanical problem. —OR— A foreign obstacle, such as a clip or ripped paper, is in the fax machine. Open the top cover and remove any foreign obstacles from inside the fax machine. If the error message continues, disconnect the fax machine from the power for several minutes then reconnect it. You will lose all faxes in the memory.
Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you try setting the compatibility to BASIC. 1 2 3 Press Menu/Set, 0, 2. Press ▲ or ▼ to select BASIC (or NORMAL). Press Menu/Set. Press Stop/Exit. 2.COMPATIBILITY Document Jam or Paper Jam Document Jam The documents were not inserted or fed properly, or were too long. 1 2 Remove any paper that is not jammed from the ADF.
Paper Jam The paper is jammed in your fax machine. 1 Remove any paper that is not jammed. 2 Open the top cover by lifting the lever on the right side of the top cover. Top Cover 3 Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A. If you can’t, pull the jammed paper towards the back and remove it as per diagram B. Diagram A Diagram B Printout is jammed. 4 Close the top cover. Press down on both sides of the top cover until it clicks.
If you are having difficulty with the fax machine If you think there is a problem with your fax machine or the way your faxes look, make a copy first. If the copy looks good, the problem is probably not the fax machine. Check the chart below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed print and white streaks across the page or the top and bottom of sentences are cut off.
DIFFICULTY SUGGESTIONS Dialling does not work Check all line cord connections. Check the power cord connection. Send a manual fax by lifting the handset and dialling the number. Wait to hear fax receiving tones before pressing Fax Start. Change the Tone/Pulse setting. (See Setting Tone or Pulse dialling mode (Not available for New Zealand) on page 4-5.) Vertical black lines Use the fax machine to make a copy. If the copy shows when sending. the same problem, the scanner area is dirty.
Routine maintenance Cleaning the print head Clean the print head when you want to improve the print quality and also as part of your routine maintenance. After you have just used the fax machine, some internal parts of the fax machine are extremely HOT! So please be careful. 1 2 3 Unplug the telephone line cord and the power cord for safety. Open the top cover by lifting the lever on the right side of the top cover. Take out the print cartridge.
Cleaning the scanner 1 2 3 Unplug the telephone line cord and the power cord for safety. Open the top cover by lifting the lever on the right side of the top cover. Clean the white film and the glass strip with isopropyl alcohol on a lint-free cloth. White Film Glass Strip Be careful not to bend the white film or drop anything into the fax machine. 4 Close the top cover. Press down on both sides of the top cover until you hear it click into place.
3 Take the used ribbon out of the cartridge: 1 Snap out the upper and lower right white spools. 2 Slide the roll off the blue gear and lower left white spool. (Do not remove the blue gear and lower left white spool). Blue Gear Used Ribbon Upper White Spool White Spool (Do not remove.) Lower White Spool Cartridge 4 5 Slide the white elastic off the new refill rolls and set them down with the full roll in the lower position. (The ribbon’s shiny side is facing down.
7 Turn the upper left blue gear anti-clockwise to tighten the ribbon as shown. 8 Turn the cartridge over and re-install it in your fax machine: Insert the recessed first and place the cartridge into its four holders. 9 Press down on both sides of the top cover to close it securely.
G Glossary ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Anti Junk (Not available for Australia and New Zealand) Allows you to reject receiving the fax message or telephone call if you register a particular number with this function on. Automatic fax transmission Sending a fax without picking up the handset.
ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error. Extension telephone A telephone on the fax number that is plugged into a separate telephone wall socket. External telephone A TAD (telephone answering device) or telephone that is connected to your fax machine. F/T Ring Time The length of time that the Brother fax machine rings (when the receive mode setting is FAX/TEL) to notify you to pick up a voice call that it answered.
Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs. Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages. Pulse A form of rotary dialling on a telephone line. Quick Dial List A listing of names and numbers stored in One-Touch and Speed-Dial memory, in numerical order. Remote Access Code Your own four-digit code (--- ) that allows you to call and access the fax machine from a remote location.
S Specifications General Type Desktop facsimile transceiver Memory Capacity 512 KB Paper Tray 64 g/m2 – 90 g/m2: Up to 30 sheets Paper Output 64 g/m2 – 90 g/m2: Up to 20 sheets Printer Type Line Thermal with Ribbon LCD 16 characters x 1 Line (Liquid Crystal Display) Operating Environment Temperature: 5-35 °C Humidity: 20-80% Best Print Quality 20-30 °C Power Source 220-240V AC 50/60 Hz Power Consumption Standby: under 4.
Fax Compatibility ITU-T Group 3 Coding System Modified Huffman (MH) Modem Speed 9600/7200/4800/2400 bps; Automatic Fallback Document Size Document Input Width 148 mm to 216 mm Paper Size A4 Automatic Document Feeder (ADF) Up to 10 pages Paper Tray Up tp 30 sheets (64 g/m2 - 90 g/m2) Gray Scale 64 levels (Dithered) Polling Types Standard, Sequential, Secure, Delayed Fax Contrast Control Automatic/Light/Dark (manual setting) Resolution • Horizontal 8 dot/mm • Vertical Standard — 3.
Memory Transmission Up to 20 pages * Out of Paper Reception Up to 25 pages * Starter Ribbon (Australia and NewZealand only) Yield: Up to 30 pages (A4) Refill Ribbon Rolls Yield: Up to 144 pages (A4) for PC-501, PC-402RF, PC-404RF Up to 178 pages (A4) for PC-AS4RF (Not available in Australia and New Zealand) * “Pages” refers to the ITU-T Test Chart #1 (in Out of Paper Reception in ECM mode). Specifications and printed materials are subject to change without prior notice.
I Index The items in all upper case represent LCD messages. A ADF (automatic document feeder) ....................................6-2 Answering machine (TAD) ........................................ 1-6, 5-1 Anti Junk ........................... 7-1, 7-2 Automatic fax receive ............................5-1 Fax Detect .......................5-3 fax redial ..............................6-2 transmission .........................6-2 B Broadcasting ............................6-8 setting up Groups ..........
H HELP Help List ...............................9-2 Hold ..........................................7-6 I International calls .....................6-8 Interrupting (a scheduled job) ..............................................6-13 J Jams .......................................12-4 L LCD (Liquid Crystal Display) ........................................ 1-3, 3-1 M Maintenance, routine ..............12-8 changing the ribbon ...........12-9 cleaning the print head .......12-8 Manual dialling ..............
special characters ................4-3 Tone signals on Pulse line .......7-7 Troubleshooting ......................12-1 error messages on LCD ................................ 12-1–12-3 if you are having difficulty incoming calls ................12-7 phone line difficulties .....12-6 printing or receiving faxes .....................................12-6 sending faxes ................12-6 Turning ...................................6-14 TX Lock ........................ 6-13–6-14 U User Settings List ..........
I - 4 Index
Accessory List Model Name Description PC-501 Printing Cartridge and a re-fill (1 set per box) PC-402RF 2 re-fills for use in PC-501 Printing Cartridge PC-404RF 4 re-fills for use in PC-501 Printing Cartridge PC-AS4RF 4 re-fills for use in PC-501 Printing Cartridge (Not available in Australia and New Zealand) Press Menu/Set, 8, 2. Enter a three-digit number. The cannnot be changed. Press Menu/Set. Press Stop/Exit. Press 9 0. Exit Remote Operation Press 9 8. then for TAD, press 1.
Remote Commands Change Fax Forwarding Setting Press 9 5. then to Turn feature off press 1. Enter Fax Forwarding press 2. Program Fax Forward Number press 4. Enter the new number of the remote fax machine where you want your fax messages forwarded, and then press # #. Press 9 6 1 after two short beeps, then enter the number of remote fax machine, and then # # to retrieve Memory Status List. Turn Fax Storage on press 6. 2 Retrieve a Fax Press 9 6.
This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support fax machines purchased in their own countries.
