USER’S GUIDE FAX-1360
If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-1360 Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother® One Year Limited Warranty and Replacement Service (USA only) Who is covered: This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
Brother® One Year Limited Warranty and Replacement Service (USA only) discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts.
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship.
Table of Contents Section I 1 General General Information 2 Using the documentation ....................................................................................... 2 Symbols and conventions used in the documentation .................................... 2 Control panel overview .......................................................................................... 3 2 Loading documents and paper 5 Loading documents ...........................................................................
Section II Fax 5 Sending a fax 18 Entering Fax mode ..............................................................................................18 Faxing from the ADF ....................................................................................18 Canceling a fax in progress ...........................................................................18 Broadcasting ........................................................................................................
7 Telephone Services and External devices 27 Voice Operations ................................................................................................27 Making a telephone call................................................................................. 27 Hold .............................................................................................................. 27 Tone or pulse (Canada only) .........................................................................
10 Printing Reports 45 Fax reports...........................................................................................................45 Transmission Verification Report...................................................................45 Fax Journal (activity report) ...........................................................................45 Reports ................................................................................................................46 How to print a report ..........
Section IV Appendixes A Safety and Legal 56 Choosing a location ............................................................................................. 56 To use the machine safely................................................................................... 57 Important safety instructions.......................................................................... 60 Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only) ..............
D Specifications 91 General ................................................................................................................91 Print media...........................................................................................................92 Fax.......................................................................................................................93 Copy ...................................................................................................................
Section I General General Information Loading documents and paper General setup Security features I 2 5 11 15
1 General Information Using the documentation 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific keys on the machine’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic.
General Information Control panel overview 1 FAX-1360 1 1 11 10 2 9 3 4 1 5 6 7 Receive Mode Press to select how your fax machine will handle incoming calls. (See Choosing the Receive Mode on page 23.) LCD (liquid crystal display) Displays messages on the screen to help you set up and use your machine. 2 3 One-Touch keys Instantly accesses your stored Quick-Dial numbers. Shift When held down, lets you access One-Touch numbers 6 to 10.
Chapter 1 7 Menu keys: Menu Lets you access the Menu to program your settings in the machine. a Search/Speed Dial Lets you look up and dial numbers that are stored in the memory. Volume keys 8 d c In Fax mode, you can press these keys to adjust the ring volume. d Press to scroll backward to a menu selection. a or b Press to scroll through the menus and options. Clear/Back Press to cancel the current setting. OK Lets you store your settings in the machine.
2 Loading documents and paper Loading documents 2 You can send a fax and make copies from the ADF (automatic document feeder). Using the ADF Make sure documents written with ink are completely dry. a Temperature: 68 to 86° F (20 to 30° C) Humidity: 50% to 70% Paper: 20 lb LTR (80 g/m 2 A4) Document Sizes Supported Length: 5 to14 in. (127 to 355.6 mm) Width: 3.5 to 8.5 in. (89 to 215.
Chapter 2 Scannable area 2 The figures below show the areas you cannot scan on paper. 1 3 Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers. • Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Loading documents and paper Choosing the right media 2 Paper type and size for each operation Paper Type 2 Paper Size Fax Cut Sheet 2 Usage Copy Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Legal 8 1/2 × 14 in. (216 × 356 mm) Yes Yes Paper weight, thickness and capacity 1 2 Paper Type Weight Thickness No. of sheets Cut Sheet 17 to 32 lb (64 to 120 g/m2) 0.003 to 0.006 in. (0.08 to 0.
Chapter 2 c Loading paper 2 How to load paper a Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size. 2 1 If the paper support flap (1) is open, close it. Open the output paper tray cover (2). Pull the paper tray completely out of the machine. 2 1 d Fan the stack of paper well to avoid paper jams and misfeeds. 2 Note b Always make sure the paper is not curled.
Loading documents and paper f Gently adjust the paper side guides with both hands and the paper length guide to fit the paper. Make sure that the paper side guides and paper length guide touch the edges of the paper. h 2 i Note Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems. g Slowly push the paper tray completely into the machine.
Chapter 2 Printable Area 2 The figure below shows the unprintable areas on cut sheet paper. The machine cannot print in the shaded areas. Cut Sheet Paper 1 3 4 2 Cut Sheet 10 Top (1) Bottom (2) Left (3) Right (4) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.16 in. (4 mm) 0.16 in.
3 General setup On/Off key 3 When the machine is idle, you can turn it on and off by pressing the On/Off key. If you have connected an external telephone or TAD, it is always available. a a 3 Press and hold down the On/Off key until the LCD shows Shutting Down. The LCD light goes off. Turning the machine on On/Off setting 3 You can customize the machine's On/Off key. The default setting is Fax Receive:Off.
Chapter 3 Mode Timer 3 The machine has mode keys on the control panel: Fax and Copy. You can change the amount of time the machine takes after the last Copy operation before it returns to Fax mode. If you choose Off, the machine stays in the mode you used last. a b c c Press Menu, 1, 2. Press a or b to choose Letter, Legal or A4. Press OK.
General setup Speaker Volume 3 You can choose a range of speaker volume levels, from High to Off. a b c c Press Menu, 1, 3, 3. Press a or b to choose Low, Med, High or Off. Press OK. This default setting is appropriate if none of the users are hearing-impaired. During a conversation, users can press d or c on the control panel to adjust the volume to Low or High. When the handset is replaced, the handset volume will remain until you change it again. Vol Amplify:On - Temporary Press Stop/Exit.
Chapter 3 Setting Volume Amplify 3 Please carefully read Choosing the Handset Volume (For Volume Amplify) on page 13. a b Press Menu, 1, 3, 5. Do one of the following. If none of the users are hearingimpaired, press a or b to choose Off, and then press OK and go to step d. If some or all of the users are hearing-impaired, press a or b to choose On, and then press OK. c d Do one of the following.
4 Security features TX Lock TX Lock lets you prevent unauthorized access to the machine. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on TX Lock, so they will not be lost.
Chapter 4 Turning TX Lock on/off Turning TX Lock on a b Press Menu, 2, 0, 1. c Enter the registered 4-digit password. Press OK. The machine goes offline and the LCD shows TX Lock Mode. Press Menu. Enter the registered 4-digit password. Press OK. TX lock is automatically turned off. Note If you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in TX Lock mode until the registered password is entered. 16 4 Press a or b to choose Set TX Lock. Press OK.
Section II Fax Sending a fax Receiving a Fax Telephone Services and External devices Dialing and storing numbers Remote fax options Printing Reports Polling II 18 23 27 36 40 45 47
5 Sending a fax Entering Fax mode To enter fax mode, press the key will glow green. 5 (Fax), and Faxing from the ADF a b c d Make sure you are in Fax mode 5 . Put the document face down in the ADF. Dial the fax number. Press Start. The machine starts scanning the document. 5 Broadcasting Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers, and up to 50 manually dialed numbers in the same broadcast.
Sending a fax Canceling a Broadcast in progress a b 5 Additional sending operations 5 Press Menu, 2, 6. The LCD will show the fax number being dialed. Sending faxes using multiple settings Press OK. The LCD will show the job number: When you send a fax you can choose any combination of these settings: resolution, contrast, overseas mode and real time transmission. XXXXXXXXX 1.Clear 2.Exit c Press 1 to clear. The LCD will then show the Broadcast job number and 1.Clear 2.Exit.
Chapter 5 Changing Fax Resolution 5 The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or for all faxes. Make sure you are in Fax mode 5 . The number of pages you can scan into the memory will vary depending on the data that is printed on them. Load your document. Note If the Out of Memory message appears while scanning documents, press Stop/Exit to cancel or Start to send the scanned pages.
Sending a fax Sending in real time for the next fax only 5 a b c d Make sure you are in Fax mode Press Menu, 2, 2, 5. Enter the time you want the fax to be sent (in 24-hour format). Press a or b to choose Next Fax Only. Press OK. (For example, enter 19:45 for 7:45 PM.) Press OK. Press a or b to choose Next Fax:On (or Next Fax:Off). Press OK. 1.Doc 2.Memory e . 5 Press 2 to scan the document into the memory.
Chapter 5 Checking and canceling waiting jobs 5 You can check which jobs are still waiting in the memory to be sent and cancel a job. (If there are no jobs, the LCD shows No Jobs Waiting.) a Press Menu, 2, 6. Any waiting jobs appear on the LCD. b Press a or b to scroll through the jobs and choose the job you want to cancel. Press OK. c Do one of the following: When you have finished, press Stop/Exit.
6 Receiving a Fax 6 Receive modes 6 You must choose the receive mode the external devices and telephone subscriber services you have on your line. This diagram will help you choose the correct mode. (For detail about the receive mode, see Using receive modes on page 24. Choosing the Receive Mode 6 FAX-1360 6 Do you use a Distinctive Ring subscriber service? Yes See Distinctive Ring.
Chapter 6 Using receive modes 6 External TAD 6 The External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways: Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. See Ring Delay on page 24. Faxes will be automatically received. Fax only 6 The Fax Only mode will automatically answer every call.
Receiving a Fax F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. If it's a fax call, the machine receives the fax. This pseudo/double-ring happens after the initial ringing from the phone company. Only the machine rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any telephone.
Chapter 6 Additional receiving operations Printing a fax from the memory 6 Printing a reduced incoming fax 6 If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter or Legal size paper. a Make sure you are in Fax mode 3.Print Fax b . Press Menu, 2, 1, 5. 5.Auto Reduction c Use a or b to choose On (or Off). Press OK. d Press Stop/Exit.
7 Telephone Services and External devices Voice Operations 7 Voice calls can be made either with the handset, an extension or external telephone. You can dial manually or use Quick-Dial numbers. Making a telephone call a To make a telephone call, pick up the handset. b When you hear the dial tone, enter a number using the dial pad, One Touch, Speed-Dial or Search. c To hang up, replace the handset.
Chapter 7 Telephone services 7 Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer. Note You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it. 7 Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.
Telephone Services and External devices Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.
Chapter 7 Caller ID 7 Viewing Caller ID List If Caller ID is set to On, your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call. The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details.
Telephone Services and External devices Connecting an external TAD (telephone answering device) You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine ‘listens’ for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax.
Chapter 7 d Record the outgoing message on your external TAD. Special line considerations e f Set the TAD to answer calls. Roll over phone lines Set the Receive Mode to External TAD. (See Choosing the Receive Mode on page 23.) A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or ‘rolled over’ to the next available phone line in a preset order.
Telephone Services and External devices d The third way is the easiest: Buy a triplex adapter. You can plug a triplex adapter into an RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your machine is on Line 1, plug the machine into L1 of the triplex adapter. If your machine is on Line 2, plug it into L2 of the triple adapter.
Chapter 7 External and extension phones Connecting an external or extension telephone If you answer a call and no one is on the line: 7 7 7 You should assume that you're receiving a manual fax. Press l 5 1 and wait for the chirp or until the LCD shows Receiving, and then hang up. Note You can connect a separate telephone directly to your machine as shown in the diagram below. You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive on page 25.
Telephone Services and External devices Telephone answer code 7 If you receive a voice call and the machine is in F/T mode, it will start to sound the pseudo/double-ring after the initial ring delay. If you pick up the call on an extension phone you can turn the pseudo/double-ring off by pressing # 5 1 (make sure you press this between the rings). Changing the remote codes 7 The preset Fax Receive Code is l 5 1. The preset Telephone Answer Code is # 5 1.
8 Dialing and storing numbers How to Dial Manual dialing 8 a 8 Press all of the digits of the fax number. One-Touch Dialing Speed-Dialing Press Search/Speed Dial, the # (pound) key, and then the two digit Speed-Dial number. 8 Two-digit number Press the One-Touch key that stores the number you want to call. To dial One-Touch numbers 6 to 10, hold down Shift as you press the One-Touch key.
Dialing and storing numbers Search 8 You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the menu keys to search numerically, or use the dial pad and then the menu keys to search alphabetically. Fax Redial 8 If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Start.
Chapter 8 Storing One-Touch Dial numbers c Enter the fax or telephone number (up to 20 digits). Press OK. d Do one of the following: 8 Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialing. To access numbers 6 to 10, hold down Shift as you press the One-Touch key. Enter the name (up to 16 characters) using the dial pad. Press OK. (To help you enter letters, see Entering Text on page 90.) a b Press Menu, 2, 3, 1.
Dialing and storing numbers Setting up Groups for broadcasting If you regularly want to send the same fax message to many fax numbers you can set up a Group. Groups are stored on a One-Touch key or a Speed-Dial number. Each group uses up a One-Touch key or a Speed-Dial location. You can then send the fax message to all the numbers stored in a Group just by pressing a One-Touch key or entering a Speed-Dial number, and then pressing Start.
9 Remote fax options Paging You can use only one remote fax option at a time. Fax Forwarding 9 The fax forwarding feature lets you automatically forward your received faxes to another machine. If you choose Backup Print:On the machine will also print the fax (this is a safety feature in case there is a power failure). a Press Menu, 2, 5, 1. 1.Fwd/Page/Store b Press a or b to choose Fax Forward. Press OK. The LCD will ask you to enter the fax number you want your faxes to be forwarded to.
Remote fax options e Changing Remote Fax Options Press Stop/Exit. Note • You cannot change a paging number or PIN remotely. If received faxes are left in your machine's memory when you change the remote fax options, the LCD will ask you one of the following messages: • If you have set Paging, a backup copy will automatically be printed at the machine. Fax Storage 9 Erase All Fax? 9 1.Yes 2.No The fax storage feature lets you store your received faxes in the machine’s memory.
Chapter 9 Remote Retrieval 9 You can call your machine from any touch tone telephone or fax machine, then use the remote access code and remote commands to retrieve fax messages. Setting a Remote Access Code The remote access code lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The factory default code is inactive code (---l). a Press Menu, 2, 5, 2.
Remote fax options Retrieving fax messages a Dial your fax number from a telephone or another fax machine using touch tone. b When your machine answers, enter your remote access code (3 digits followed by l). If you hear one long beep, you have messages. c When you hear two short beeps, press 9 6 2. d Wait for the long beep, and then use the dial pad to enter the number (up to 20 digits) of the remote fax machine where you want your fax messages sent to, followed by # #.
Chapter 9 Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands 95 Change the Fax Forwarding, Paging or Fax Storage settings 1 OFF You can choose Off after you have retrieved or erased all your messages. 2 Fax Forwarding If you hear one long beep, the change has been accepted.
10 Printing Reports Fax reports 10 Fax Journal (activity report) 10 You can use the Transmission Verification Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you choose On or On+Image, the report will print for every fax you send. a b Press Menu, 2, 4, 1. Every 50 Faxes Press a or b to choose Off+Image, On, On+Image or Off. Press OK. Press Stop/Exit. Press a or b to choose an interval. Press OK.
Chapter 10 Reports 10 The following reports are available: 1. Transmission Prints a Transmission Verification Report for your last transmission. 2. Help List A help list about how to quickly program your machine. 3. Quick-Dial Lists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order. 4. Fax Journal Lists information about the last incoming and outgoing faxes. (TX: Transmit.) (RX: Receive.) 5. User Settings Lists your settings.
11 Polling 11 Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling. Polling receive 11 Setup for polling receive Make sure you are in Fax mode Press Menu, 2, 1, 6. 6.Polling RX c d Enter the fax number you are polling. Press Start.
Chapter 11 Polled transmit 11 Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it. Setup for polled transmit a b c Make sure you are in Fax mode 11 . Load your document. Press Menu, 2, 2, 6. 6.Polled TX d Press a or b to choose On (or Off). Press OK. 1.Doc 2.Memory e Do one of the following: Press 1 to leave a paper document waiting in the ADF.
Section III Copy Making copies III 50
12 Making copies How to copy 12 Entering Copy mode 12 Press (Copy) to enter Copy mode. The default setting is Fax. You can change the number of seconds or minutes that the machine stays in Copy mode. (See Mode Timer on page 12.) 12 Making multiple copies a b c Make sure you are in Copy mode d Press Start. 12 . Load your document. Use the dial pad to enter the number of copies (up to 99). Note To sort your copies, press Copy Options. (See Sorting copies using the ADF on page 53.
Making copies Copy options 12 When you want to quickly change the copy settings temporarily for the next copy, use the Copy key. Changing copy quality You can choose from a range of quality settings. The default setting is Normal. To temporarily change the quality setting, follow the instructions below: Press The machine returns to its default settings after it finishes copying, or if the mode timer returns the machine to Fax mode. For more information see Mode Timer on page 12.
Chapter 12 e To change the default setting, follow the instruction below: a Use a or b to choose the enlargement or reduction ratio you want. Press Menu, 3, 1. 1.Quality Press OK. b Press a or b to choose Normal, Fast or Best. Press OK. c Press Stop/Exit. Enlarging or reducing the image copied Use a or b to choose Custom(25400%). Press OK. Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 5 3 to enter 53%.) Press OK.
Making copies Making N in 1 copies 12 4 in 1 (P) The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page. Important 12 4 in 1 (L) Please make sure paper size is set to Letter or A4. You cannot use the Enlarge/Reduce setting with the N in 1. (P) means Portrait and (L) means Landscape. a b c Make sure you are in Copy mode d Press Copy Options and a or b to choose Page Layout. Press OK. Sorting copies using the ADF .
Chapter 12 Adjusting Brightness and Contrast Contrast 12 Brightness 12 To temporarily change the brightness setting, follow the instructions below: a b c Make sure you are in Copy mode d To change the default setting follow the instructions below: a Press Menu, 3, 3. 3.Contrast Press a or b to change the contrast. Press OK. Use the dial pad to enter the number of copies (up to 99). c Press Stop/Exit. Press Copy Options and a or b to choose Brightness. Press OK.
Section IV Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary IV 56 65 83 91 96
A Safety and Legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard AC power outlet. Choose a location where the temperature remains between 50° F and 95° F (10° and 35° C). CAUTION • Avoid placing your machine in a high-traffic area. • Avoid placing your machine on a carpet.
Safety and Legal To use the machine safely A Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this may cause an electrical shock.
DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury. DO NOT touch the paper feed roller. Doing this may cause injury.
Safety and Legal DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. If the machine becomes hot, releases smoke or generates any strong smells, immediately unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.
WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location. • This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must unplug the power cord from the AC power outlet to shut off the power completely.
Safety and Legal 5 Do not use this product near water. 6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface.
17 To reduce the risk of fire, electric shock and injury to people, note the following: Do not use this product near appliances that use water, a swimming pool, or in a wet basement. Do not use the machine during an electrical storm (there is the remote possibility of an electrical shock) or to report a gas leak in the vicinity of the leak. 18 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
Safety and Legal If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
IMPORTANT Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. Industry Canada Compliance Statement (Canada only) A This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd.
B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Difficulty Suggestions Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See How to load paper on page 8.) Printed pages are not stacked neatly. Make sure you are using the paper support flap. (See How to load paper on page 8.) Printed pages double-feed and cause a paper jam. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support flap.
Troubleshooting and Routine Maintenance Sending Faxes B Difficulty Suggestions Cannot send a fax Check all line cord connections. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 18.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 46.) Make sure the panel cover is completely closed. Transmission Verification Report says ‘Result:NG’ or ‘Result:ERROR’.
Copying Difficulty Difficulty B Suggestions Cannot make a copy Make sure that the Copy key is illuminated. (See Entering Copy mode on page 50.) Make sure the panel cover is completely closed. Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner on page 77.) Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message.
Troubleshooting and Routine Maintenance Error Message Cause Action High Temperature The print head is too warm. Allow the machine to cool down. Init Unable XX The machine has a mechanical problem. Open the Upper Jam Clear Cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 70 before disconnecting the machine so you will not lose any important messages.
Error Message Cause Action Paper Jam Paper is jammed in the machine. Open the Upper and Lower Jam Clear Covers (at back of machine) and remove the jammed paper. (See Printer jam or paper jam on page 72.) Print Unable XX The machine has a mechanical problem. Open the Upper Jam Clear Cover and remove any foreign objects inside the machine.
Troubleshooting and Routine Maintenance Transferring Fax Journal report to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. a b Press Menu 9, 0, 2. c Press Start. Enter the fax number to which the Fax Journal report will be forwarded. Document jam Document is jammed inside the panel cover a Take out any paper from the ADF that is not jammed. b c Open the panel cover. d e Close the panel cover. B Pull the jammed document out.
Printer jam or paper jam If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step. B Take out the jammed paper depending on where it is jammed in the machine. a Pull the paper tray (1) out of the machine. d Remove the Lower Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine. 1 b 1 Pull out the jammed paper (1).
Troubleshooting and Routine Maintenance f Open the Upper Jam Clear Cover (1). Make sure that there is no jammed paper left in the corners of the machine. 1 Dial Tone B Setting the dial tone to Detection will shorten the dial detect pause. a b Press Menu, 0, 4. c Press Stop/Exit. Press a or b to choose Detection or No Detection. Press OK.
Routine maintenance Replacing the ink cartridge B B Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in the cartridge. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. Be sure to follow the LCD prompts to replace the ink cartridge in the correct order.
Troubleshooting and Routine Maintenance e The ink cartridge has its own correct position. Insert the ink cartridge in the direction of the arrow on the label. WARNING If ink gets in your eyes, wash them out with water at once and call a doctor if you are concerned. CAUTION f g Lift the lock release lever gently and push it until it clicks, and then close the ink cartridge cover. If you replaced an ink cartridge, the LCD may ask you to verify that it was a brand new one.
Cleaning the outside of the machine b Wipe the outside of the machine with a soft cloth to remove dust. c Remove anything that is stuck inside the paper tray. d Lift the output paper tray cover and wipe the inside and outside of the paper tray with a soft cloth to remove dust. e Close the output paper tray cover and put the paper tray firmly back in the machine. B CAUTION Use neutral detergents.
Troubleshooting and Routine Maintenance Cleaning the scanner a Unplug the machine, open the panel cover (1). Clean the white bar (2) and the glass strip (3) with isopropyl alcohol on a soft lint-free cloth. 1 B Cleaning the machine printer platen B WARNING Unplug the machine from the AC power outlet before cleaning the printer platen (1). If ink is scattered on or around the printer platen, wipe it off with a soft, dry, lint-free cloth. 2 3 1 a Clean the machine printer platen (1).
Cleaning the paper pick-up roller a Pull the paper tray completely out of the machine. b Unplug the machine from the AC power outlet and remove the Lower Jam Clear Cover (1). Cleaning the print head B To ensure good print quality, the machine will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. Cleaning the print head consumes ink.
Troubleshooting and Routine Maintenance Checking the print quality If faded or streaked text appear on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. a b c Press Ink. Press a or b to choose Test Print. Press OK. Press a or b to choose Print Quality. Press OK. d Press Start. The machine begins printing the Print Quality Check Sheet. e Check the quality of the blocks on the sheet.
Checking the print alignment You may need to adjust the print alignment after transporting the machine if your printed text becomes blurred or images become faded. a b Press Ink. Press a or b to choose Alignment. Press OK. d Press Start. The machine starts printing the Alignment Check Sheet. Is Alignment OK? 1.Yes 2.No Check the 600 dpi test print to see if number 5 most closely matches number 0.
Troubleshooting and Routine Maintenance Machine Information Checking the serial number You can see the machine’s serial number on the LCD. a Press Menu, 5, 1. B Packing and shipping the machine When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. CAUTION 1.Serial No. b Press OK. XXXXXXXXX c Press Stop/Exit. B B It is important to allow the machine to ‘park’ the print head after a print job.
CAUTION If you are not able to find the yellow protective part, DO NOT remove the ink cartridge before shipping. It is essential that the machine be shipped with either the yellow protective part or the ink cartridge in position. Shipping without them will cause damage to your machine and may void your warranty. d Unplug the machine from the telephone wall jack and take the telephone line cord out of the machine. e Unplug the machine from the AC power outlet.
C Menu and Features On-screen programming C Memory storage C Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. C Even if there is a power failure, you will not lose your menu settings because they are stored permanently. Temporary settings (such as Contrast, Overseas mode, and so on) will be lost. You may have to reset the date and time.
Menu keys To access the menu mode: C a b Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Access the menu Press 0 for Initial Setup menu. Go to the next menu level You can scroll more quickly through each menu level by pressing a or b for the direction you want. Accept an option Go back to the previous menu level. Delete an incorrect letter when you need to enter text into the machine. Scroll through the current menu level.
Menu and Features Menu Table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1.General Setup 1.Mode Timer — 0 Sec* Sets the time to return to Fax mode. 12 Sets the size of the paper in the paper tray. 12 Adjusts the ring volume.
Main Menu Submenu Menu Selections Options Descriptions Page 1.General Setup 4.Auto Daylight — On Changes for Daylight Savings Time automatically. 14 Customizes the On/Off key to receive faxes even in off mode. 11 Adjusts the contrast of the LCD. 14 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 24 Sets the pseudo/doublering time in Fax/Tel mode. 25 Receives fax messages without pressing Start.
Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 2.Fax 2.Setup Send 5.Real Time TX Next Fax Only 20 (Continued) (In Fax mode only) Sends a fax without using the memory. Sets up the document on your machine to be retrieved by another fax machine. 48 If you are having problems sending faxes overseas, set this to on. 21 Off* On (Continued) 6.Polled TX On Off* 7.Overseas Mode On Off* 3.Set QuickDial 4.Report Setting 1.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax 0.Miscellaneous 1.TX Lock — Stops unauthorized users 15 from changing the machine’s current settings. 2.Compatibility Normal* Adjusts the equalization for transmission problems. 73 Uses the Telephone Company’s Distinctive Ring subscriber service to register the ring pattern with the machine. 28 View or print a list of the last 30 Caller IDs stored in the memory. 30 Chooses the Copy resolution for your type of document.
Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 5.Machine Info. 1.Serial No. — — Lets you check the serial number of your machine. 81 0.Initial Setup 1.Date/Time — — Puts the date and time on the LCD and in headings of faxes you send. 2.Station ID — Fax: Set your name and fax number to appear on each page you fax. See Quick Setup Guide Name: 3.Tone/Pulse (Canada only) — Tone* 4.Dial Tone — Detection Pulse No Detection* 0.
Entering Text Special characters and symbols C Press l, # or 0, and then press d or c to move the cursor under the special character or symbol you want. Then press OK to choose it. When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.
D Specifications D General D Memory Capacity 16 MB ADF (automatic document feeder) Up to 20 pages Temperature: 68° F - 86° F (20° C - 30° C) Humidity: 50% - 70% Paper: [20 lb (80 g/m2)] Letter size Paper Tray 100 Sheets [20 lb (80 g/m2)] Printer Type Ink Jet Print Method Black: Piezo with 94 × 1 nozzles LCD (liquid crystal display) 16 characters × 1 line Power Source AC 100 to 120V 50/60Hz Power Consumption Off Mode: Average 4 W Standby: Average 5 W Operating: Average 26 W Dimension
Print media Paper Input D Paper Tray Paper type: Plain paper Paper size: Letter, Legal, A4 Width: 3.5 in. (89 mm) - 8.5 in (216 mm) Height: 5.0 in. (127 mm) - 14.0 in (356 mm) For more details, see Paper weight, thickness and capacity on page 7.
Specifications Fax D Compatibility ITU-T Group 3 Coding System MH/MR/MMR Modem Speed Automatic Fallback 14,400 bps Document Size ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm) ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm) Scanning Width 8.2 in. (208 mm) Printing Width 8.03 in. (204 mm) Gray Scale 64 levels Polling Types Standard, Sequential Contrast Control Automatic/Light/Dark (manual setting) Resolution Horizontal 203 dot/in. (8 dot/mm) Vertical Standard 98 line/in. (3.
Copy D Color/Black No/Yes Document Size ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm) ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm) Copy Speed Up to 18 pages/minute (Letter paper) 1 Multiple Copies Stacks up to 99 pages Sorts up to 99 pages Enlarge/Reduce Resolution 25% to 400% (in increments of 1%) Scans up to 203×600 dpi Prints up to 600×600 dpi 1 94 Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document.
Specifications Consumable items D Ink The machine uses an individual Black ink cartridge that is separate from the print head assembly. Service Life of Ink Cartridge The first time you install the ink cartridge the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing. Afterward, replacement ink cartridge will print the specified number of pages.
E Glossary E This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic Redial A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy.
Glossary Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax from memory or receiving or printing an incoming fax. Fax/Tel You can receive faxes and telephone calls. Do not use this mode if you are using a telephone answering device (TAD). Easy Receive Enables your machine to respond to CNG tones if you interrupt a fax call by answering it. Fine resolution Resolution is 203 × 196 dpi. It is used for small print and graphs.
Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines. Pause Allows you to place a 3.5 second delay in the dialing sequence stored on One-Touch and Speed-Dial numbers. Press Redial/Pause as many times as needed for longer pauses. Pulse (Canada only) A form of rotary dialing on a telephone line. Quick Dial List A listing of names and numbers stored in One-Touch and Speed-Dial memory, in numerical order.
F Index A Accessories and supplies .......................... ii ADF (automatic document feeder) ...... 5, 18 Answering machine (TAD) .......................31 connecting ............................................31 Automatic fax receive ............................................23 Easy Receive .....................................25 B Broadcasting ............................................18 setting up Groups for ............................39 Brother accessories and supplies .....................
F G Fax codes changing ........................................ 35, 42 Fax Receive Code ......................... 25, 34 Remote Access Code ...........................42 Telephone Answer Code ............... 34, 35 Fax Forwarding changing remotely .......................... 43, 44 programming a number .........................40 Fax Storage .............................................41 turning off ..............................................41 turning on ..............................................
Mode, entering Copy .....................................................50 Fax ........................................................18 Multi-line connections (PBX) ....................33 O One-Touch changing ...............................................38 setting up ..............................................38 using .....................................................36 Out of Area (Caller ID) .............................30 Out of Memory message ..........................
Speed-Dial changing ...............................................38 setting up ..............................................38 using .....................................................36 T TAD (telephone answering device), external ....................................... 23, 31, 33 connecting .............................................31 receive mode ........................................23 recording OGM .....................................32 with two-line jack ...................................
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only.
