User’s Guide DS-820W/DS-920DW DS-820W DS-920DW Version H ENG
Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
Trademarks Brother and DSmobile are registered trademarks of Brother Industries, Ltd. Apple, Macintosh, Mac OS and App Store are trademarks of Apple Inc., registered in the United States and other countries. Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and / or other countries. Wi-Fi is a registered trademark of the Wi-Fi Alliance. Google Play and Android are trademarks of Google Inc.
Table of contents 1 General Information 1 Scanner overview .....................................................................................................................................1 Control panel overview .............................................................................................................................3 Items displayed on the LCD ...............................................................................................................5 LCD messages ............
Changing DSmobileCapture scan settings (for Macintosh) ....................................................................36 Image settings ..................................................................................................................................36 File settings ......................................................................................................................................37 Paper settings ........................................................................
11 Troubleshooting 69 Error messages and Error codes ............................................................................................................69 Troubleshooting ......................................................................................................................................71 A Appendix A 78 Specifications ..........................................................................................................................................78 General ........
Basic functions Storing scanned images Scan to your computer *1 Scan to an SD Memory Card (SD card) You can store scanned images on your computer when the Micro USB Cable is connected to the scanner and the computer. For more information, see Scan Using Your Computer on page 19. You can store scanned images on the SD card included with your scanner. For more information, see Scan Using the Control Panel on page 18. *1: This function is not available while using the Wi-Fi ® connection.
Accessing scanned images stored on the SD card View in the browser Access scanned images stored on the SD card via the web browser of a wireless LAN tablet or your computer. For more information, see Using your web browser on page 49. View on your computer or mobile device via an access point View on your computer via the USB connection Access and view scanned images stored on the SD card from your computer or mobile device. For more information, see Wi-Fi ® Connection on page 47.
1 General Information 1 1 Scanner overview Front DS-820W DS-920DW 1 1 2 2 8 8 7 7 9 6 6 5 4 3 5 3 4 1 Top cover 2 Control panel 3 Reset button 4 Battery compartment 5 Wi-Fi ® (ON / OFF) switch NOTE When you are not using the Wi-Fi ® function, set the Wi-Fi ® switch to OFF. If you leave the switch in the ON position, the battery will discharge faster.
General Information Rear DS-820W 1 DS-920DW 3 3 2 1 1 1 Micro USB port 2 SD card slot 3 Paper ejection slot 2
General Information Control panel overview 1 DS-820W DS-920DW 8 1 2 7 3 6 4 8 1 2 7 3 9 4 5 5 1 Wi-Fi ® indicator Indicates the status of the Wi-Fi ® connection. 2 Menu button Press to configure the menu settings. 3 Power button • Press to turn on the scanner. • Press and hold to turn off the scanner. 4 Start / OK button • Press to confirm a selected item. • Press to switch from SD mode to PC/TWAIN mode. (You can select SD mode only when an SD card is inserted in the scanner’s SD card slot.
General Information • For Macintosh Press to start scanning when using DSmobileCapture. (Only available when a document is set in the feeder slot.) For more information, see Using DSmobileCapture (for Macintosh) on page 35. 1 5 PDF / JPG ( ) button • Press to change the scanning file format (PDF or JPEG). • Press to scroll through the menu and option items. 6 HQ / STD ( ) button • Press to change the resolution. HQ is 600 dpi and STD is 300 dpi. • Press to scroll through the menu and option items.
General Information Items displayed on the LCD DS-820W 1 DS-920DW 1 1 6 2 6 2 5 3 7 3 4 4 1 SD Appears when the SD card is inserted into the scanner’s SD card slot. 2 Remaining battery power 3 The selected menu or the current status appears here For more information about the messages displayed on the LCD, see LCD messages on page 6. 4 PDF / JPG Displays the scanning file format (PDF or JPEG). 5 HQ / STD (DS-820W only) Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
General Information LCD messages 1 Message Scanner Status The scanner is connected to your computer in TWAIN mode. The scanner is in SD mode (Mass-storage mode). For more information, see Scanning in SD mode on page 18. (DS-920DW only) The scanner displays the menu to change the resolution. For more information, see Changing the scan resolution (DS-920DW only) on page 11. The scanner displays the menu to format an SD card. For more information, see Formatting an SD card on page 11.
General Information Checking the Wi-Fi ® indicator 1 Wi-Fi ® indicator Wi-Fi ® status No light The Wi-Fi ® switch is set to OFF. WiFi The Wi-Fi ® switch is set to ON and the scanner is starting up a Wi-Fi ® connection. It takes about 40 seconds to make the Wi-Fi ® connection. Lit (Red) WiFi A Wi-Fi ® connection has been made in access point (AP) mode. Lit (Blue) For more information, see Connecting in access point (AP) mode on page 47. WiFi Lit (Orange) WiFi A Wi-Fi ® connection has been made.
General Information Setting the Clock 1 Before using your scanner, set the scanner clock to the correct time. a b c d e f Turn on your scanner. On the scanner’s control panel, press Menu. Press or until TME is displayed on the LCD. Press Start / OK. Press or to set year. Press Start / OK to confirm the year. NOTE To return to the previous screen, press the COLOR / MONO ( g h ) button. Repeat steps 5 and 6 to set the month, day, hour (24-hour format) and minutes.
General Information Installing the battery 1 Install the supplied Li-ion Battery into the side of your scanner, as shown in the illustration.
General Information Charging battery a b c d 1 Make sure that your computer is ON. Connect the supplied Micro USB Cable to the micro USB port on your scanner. Connect the cable to your computer. The battery starts charging automatically. The Power button lights up green while the battery is charging, and goes off when charging is complete. NOTE • When charging the battery, press and hold the Power button to turn off your scanner.
General Information Formatting an SD card 1 If you want to use your own SD card (not supplied with the machine), you must format the SD card first. NOTE Before formatting an SD card, make sure if there is no important data on it. When you format an SD card that was previously used with other devices, all of its data will be deleted. a b c d e f g Insert the SD card into the SD card slot. Turn on your scanner. Make sure that SD appears on the LCD display. On the scanner’s control panel, press Menu.
2 Document Specifications 2 Acceptable documents Standard Paper Length 2 1 side scan 3.5 to 32 in. (90 to 812.8 mm) 2 side scan (DS-920DW only) 3.5 to 16 in. (90 to 406.4 mm) Width 2.2 to 8.5 in. (55 to 215.9 mm) Weight 16 to 28 lb (60 to 105 g/m2) To scan thinner documents, use the Carrier Sheet (see Loading the Carrier Sheet on page 16). Plastic Cards Receipts Maximum Number of Pages 1 page (1 sheet) Standard Paper Size A4 8.3 × 11.7 in. (210 × 297 mm) A5 5.8 × 8.3 in.
Document Specifications Unacceptable documents Documents with paper clips or staples Documents with wet ink 2 Fabrics, metallic sheets, overhead projector sheets Glossy or mirrored media Embossed plastic cards Documents that exceed recommended thicknesses Documents recommended for use with the Carrier Sheet Use the supplied Carrier Sheet when you scan the following: Documents with a carbon sheet attached on the back Documents written in pencil Documents narrower than 2.2 in.
Document Specifications IMPORTANT • Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high humidity, or the Carrier Sheet may warp. 2 • Do not place large or heavy objects on the Carrier Sheet when it is lying flat. • Do not bend or pull the Carrier Sheet. If it becomes damaged, it may not be acceptable for scanning, and should not be used.
3 Scan Preparation 3 Loading a document IMPORTANT • Insert only one page into the scanner at a time. Insert the next page only after the first one is completely scanned. Inserting more than one page at a time may cause your scanner to malfunction. • DO NOT pull on the document while it is feeding. • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped. • DO NOT try to scan cardboard or fabric.
Scan Preparation Loading the Carrier Sheet NOTE Make sure documents that have ink or correction fluid on them are completely dry. a Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the document with the top left corner of the Carrier Sheet. b Set the Carrier Sheet a, document face up, with the black edge first in the feeder slot b and align the left edge of the Carrier Sheet with the left edge of the feeder slot c.
Scan Preparation Important Carrier Sheet tips To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading the Carrier Sheet on page 16. To avoid document jams, do not put several small documents into the Carrier Sheet at the same time. Insert only one document into the Carrier Sheet at a time. Do not write on the Carrier Sheet, as the writing may be seen in scanned documents. If the Carrier Sheet becomes dirty, wipe it with a dry cloth.
4 Scan Using the Control Panel 4 Scanning in SD mode a Insert the SD card into the SD card slot. DS-820W DS-920DW 4 NOTE When you use your own SD card, you must format the SD card first. To format the SD card on your scanner, see Formatting an SD card on page 11. b c d Turn on your scanner. Make sure that SD appears on the LCD display.
5 Scan Using Your Computer 5 Installing the scanner driver and scanning software For Windows ® users NOTE • Make sure that your computer is ON and you are logged on with Administrator rights. • DO NOT connect the Micro USB Cable yet. • If your computer does not have a DVD-ROM drive, the supplied Brother installation disc does not contain drivers for your operating system, or you want to download manuals and utilities, visit your model page at support.brother.
Scan Using Your Computer c Click Additional Applications to install any of the following applications during setup: • Button Manager V2: document scanning and storing (in specified destinations) • PaperPort™ 12SE: document scanning, editing and management • Presto! BizCard 6: business card scanning, editing and management • BR-Receipts: receipt scanning, editing and management 5 NOTE • To register your product and download BR-Receipts, click Download BR-Receipts to access the Brother Online site at www.
Scan Using Your Computer For Macintosh users NOTE • Make sure that your computer is ON and you are logged on with Administrator rights. • DO NOT connect the Micro USB Cable yet. • If your computer does not have a DVD-ROM drive, the supplied Brother installation disc does not contain drivers for your operating system, or you want to download manuals and utilities, visit your model page at support.brother.com a b c Insert the Brother installation disc into your DVD-ROM drive.
Scan Using Your Computer d Click one of these folders to install the following applications during setup: • Presto! PageManager 9: document scanning, editing and management • Presto! BizCard 6: business card scanning, editing and management • BR-Receipts: receipt scanning, editing and management NOTE • Clicking Presto! PageManager or Presto! BizCard will open NewSoft Technology Corporation’s website. Download the application from this website.
Scan Using Your Computer Connecting your scanner to your computer in TWAIN Mode Before scanning a document using the scanning software, select TWAIN Mode on your computer. a b Turn on your scanner. Confirm that the Wi-Fi ® switch is set to OFF. 5 c d Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. Press the Start / OK button on the scanner to display PC on the LCD.
Scan Using Your Computer Choosing your scanning software After downloading the scanner drivers, select a scanning software application for saving scanned images to your computer. Use the following table to choose the scanning applications you want from those supplied on the Brother installation disc: Software Function For more information DSmobileCapture Document scanning, browsing and filing For Windows ®: See Using DSmobileCapture (for Windows ®) on page 25.
Scan Using Your Computer Using DSmobileCapture (for Windows ®) a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b c Double-click the DSmobileCapture shortcut on your desktop. The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select Brother DS-820W (DS-920DW) under Scanner Model, and then click OK. 5 d DSmobileCapture launches. e Change the scanning settings, if needed.
Scan Using Your Computer f Insert a document into your scanner. g Click Scan . Your scanner starts scanning. 5 A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will be saved in the directory you specified in step 5. Check if your document has been scanned correctly. h For continuous scanning, insert the next document into the scanner when Waiting for next job... screen appears. When you insert the document, scanning will start automatically.
Scan Using Your Computer Changing DSmobileCapture scan settings (for Windows ®) File settings (1) (2) (3) (4) (5) 5 (1) Setup Change scanner properties. (2) File Format Change the file format. Select the format you want from the drop-down list. (3) Path Specify the directory where you want to save scanned images. (4) Fit Page You can view and zoom the scanned image. You cannot use Fit Page when PDF or Multi-page PDF is selected in File Format.
Scan Using Your Computer Image settings Click Setup , and then click the Image tab to choose image type and to set basic scan settings. NOTE This image is from the DS-920DW. 5 (3) (4) (5) (1) (6) (2) (7) (8) (1) Image Selection Box Select the type of document you want to scan. (2) Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning. (3) Brightness Adjusts the lightness or darkness of an image. The range is from -100 to +100. The factory setting is 0.
Scan Using Your Computer Paper settings Click Setup , and then click the Paper tab to define values related to image output. (1) (2) 5 (4) (3) (5) (6) (7) (1) Cropping Cropping allows you to capture a portion of the scanned document. Automatic Select Automatic to allow the software to adjust the cropping window according to the document size. Use this option for batches of mixed-sized documents.
Scan Using Your Computer (2) Scan Area Select your paper size from the drop-down list or create a custom paper size by clicking Add in the drop-down list. If you selected Fix for Transfer in Cropping (1), define the X-Offset and Y-Offset or specify Width and Length to redefine the scan area. The Display Area (4) in this screen displays image placement as you change the values. • X-Offset - the distance from the left edge of the document to the left edge of the scanned area.
Scan Using Your Computer Preview settings Click Setup , and then click the Preview tab to preview your image before the final scan so that you can set your scan area correctly. 5 (1) (2) (3) (1) Preview Window When you click Preview (3), the scanned image will appear in this area. This preview image lets you define your scan area. (2) Defaults Reset values in this and all other Properties tabs to the original factory settings. (3) Preview Click to start the preview scan.
Scan Using Your Computer Options settings Click Setup , and then click the Options tab to set additional image processing settings or calibrate your scanner. NOTE This image is from the DS-920DW. 5 (1) (2) (3) (4) (1) Flip Side Rotation (DS-920DW only) Book Select Book to maintain the same image orientation on the reverse side of the output page. Fanfold Select Fanfold to rotate the image orientation 180 degrees on the reverse side of the output page.
Scan Using Your Computer Imprinter settings Click Setup , and then click the Imprinter tab to print alphanumeric characters, date, time, document count and custom text on your scanned images. (1) (2) (3) (4) 5 (5) (6) (7) (9) (8) (10) (11) (1) Digital Imprinter Select Digital Imprinter to print the message on the front of your scanned image. (2) Print All Select the Print All check box to print your print string (message) on all pages of your document.
Scan Using Your Computer Information Click Setup , and then click the Information tab to view system and scanner information.
Scan Using Your Computer Using DSmobileCapture (for Macintosh) a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b c Double-click the DSmobileCapture shortcut on your desktop. DSmobileCapture launches. 5 d Change the scanning settings, if needed. For more information on changing settings, see Changing DSmobileCapture scan settings (for Macintosh) on page 36. e f Insert a document into your scanner.
Scan Using Your Computer Changing DSmobileCapture scan settings (for Macintosh) Image settings Click the Image tab to choose image type and to set several basic scan settings. NOTE This image is from the DS-920DW. 5 (3) (4) (1) (5) (6) (2) (7) (8) (9) (10) (1) Image Selection Box Select the type of document you want to scan. (2) Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning. (3) Brightness Adjusts the lightness or darkness of an image.
Scan Using Your Computer File settings Click the File tab to configure the settings related to the file name and the directory where you want to save the scanned image. (1) (2) (3) 5 (4) (5) (6) (7) (9) (8) (1) Directory Specify the directory where you want to save scanned images. (2) File Name Set the rule for the file name of the scanned image. (3) Digits Determine the starting number of the sequence number that is included in the file name. (4) Sample Preview the file name that you set.
Scan Using Your Computer Paper settings Click the Paper tab to define values related to image output. (2) (1) 5 (4) (3) (1) Page Size Page Size allows you to capture a portion of the scanned document. Select your paper size from the Page Size pop-up list, define the X Offset and Y Offset values or specify Width and Length to define your scanned area. Click Preview Window (4) to preview image placement as you change the values.
Scan Using Your Computer Options settings Click the Options tab to set some additional image processing settings or calibrate your scanner. (1) (2) (3) 5 (4) (5) (1) Rotation Degrees Select the rotation angle from the pop-up list if you want to rotate your scanned image. (2) Mirror Select the Mirror check box to reverse your image. (3) Calibration Calibrate the scanner. For more information, see Calibration using software (for Macintosh) on page 65.
Scan Using Your Computer Information Click the Information tab to view system and scanner information. 5 (1) (1) Language Select the language you want to display from the pop-up list.
Scan Using Your Computer Using Button Manager V2 (for Windows ®) NOTE • For more detailed instructions, see the Button Manager V2 User’s Guide from the application’s help menu. • To see the help menu, right-click the Button Manager V2 icon on the system tray, and then click Help.
Scan Using Your Computer To launch the Button Manager V2 Button Panel from the Windows ® Start button a Click Start > All Programs > Brother DS-820W (DS-920DW) Scanner > Button Manager > Button Manager V2. b When the Select Scanner Model dialog box appears, select your scanner model from the list, and then click OK. c The Button Manager V2 Button Panel launches.
Scan Using Your Computer Scanning methods There are two ways to scan using Button Manager V2. If necessary, check or change scan settings before scanning. To scan using the scan button on the Button Manager V2 Button Panel a b c d Insert a document into your scanner. Launch the Button Manager V2 Button Panel. If necessary, right-click the scan button you want in the Button Manager V2 Button Panel to change scan settings. For more information, see the Button Manager V2 User’s Guide.
Scan Using Your Computer Scan buttons in the Button Manager V2 Button Panel (for Windows ®) Scan to an image Use this option to open the scanned image in a specific application. Note that the application must already be open and running on your computer. To change scan settings, right-click the Scan button (see the Button Manager V2 5 User’s Guide). a b Insert a document into your scanner. c Click Scan Launch the Button Manager V2 Button Panel. .
Scan Using Your Computer Scan to an email Use this option to attach the scanned image to an email. To change scan settings or email software, right-click the E-mail a b Insert a document into your scanner. c Click E-mail button. Launch Button Manager V2 Button Panel. to start scanning. 5 When scanning is complete, your email software launches and the scanned image will be attached to a blank email. Check if your document has been scanned correctly.
Scan Using Your Computer Scan to a FTP server Use this option to save the scanned image in a folder on your FTP server. To change scan settings, right-click the FTP a b Insert a document into your scanner. c Click FTP button. Launch the Button Manager V2 Button Panel. to start scanning. 5 When scanning is complete, the scanned image will be sent directly to the folder on your FTP server. Check if your document has been scanned correctly.
6 Wi-Fi ® Connection 6 Connecting in access point (AP) mode You can connect your wireless device (computer, smartphone, tablet, or similar) to your scanner. Your scanner itself can be the access point without going through any other access point, and your wireless device can access the scanned images stored on the SD card directly. 6 NOTE • If you have not set a Wi-Fi ® network password, be sure to set up a network password in your web browser first.
Wi-Fi ® Connection Connecting in infrastructure mode NOTE To connect to the scanner, you need to configure Wi-Fi settings in infrastructure mode. For more information, see Configuring Wi-Fi ® settings in infrastructure mode on page 56. You can connect your wireless device (computer, smartphone, tablet, or similar) to your scanner via an access point, and your wireless device can access the scanned images stored on the SD card directly. 6 1 Slide the Wi-Fi ® switch to ON.
7 Access Scanned Images on the SD Card 7 Using your web browser You can use your wireless device’s (computer, smartphone, tablet, or similar) web browser to view the scanned images stored on the scanner’s SD card and download the scanned images to your wireless device. a Connect your wireless device to your scanner. For Access Point mode, see Connecting in access point (AP) mode on page 47. For infrastructure mode, see Connecting in infrastructure mode on page 48.
Access Scanned Images on the SD Card e f g h i The home screen appears in the browser. Click Settings > Wi-Fi Access Point Mode. The Wi-Fi Access Point Mode screen appears. Select WPA2(AES) from the Encryption drop-down list. Type your Pre-shared Key, and click Apply. The Rebooting... screen appears, and the settings are completed.
Access Scanned Images on the SD Card (1) (2) (3) (4) (5) (6) 7 (7) (8) (7) (1) Mode Click to switch between the type of scanned images to display (PDF or JPEG). (2) Select All Click to select all check boxes. (3) Download Click to download the selected files. (4) Delete Click to delete the selected files. (5) Settings Click to go to the settings pages. For more information, see Changing Settings Using Your Browser on page 54.
Access Scanned Images on the SD Card Using the USB connection between your scanner and computer NOTE You cannot view the contents of the SD card when the Wi-Fi ® switch is ON or your computer is in TWAIN mode. For Windows ® a Connect the Micro USB cable to the Micro USB port on your scanner. Connect the cable to your computer. b Click Start c Double-click DCIM. The folders on the SD card appear. • 100PHOTO folder Stores the scanned images in JPEG format.
Access Scanned Images on the SD Card Using Avision (miwand) (Android™) You can use your Android™ device’s applications to view scanned images stored on the scanner’s SD card and move scanned images to the Android™ device. Install the app on your device from Google Play. To download, install, or uninstall the Android™ application, see the instructions provided with your device. NOTE • If you have not set a Wi-Fi ® network password, be sure to set up a network password in your web browser first.
8 Changing Settings Using Your Browser 8 Configuring Wi-Fi ® settings in access point (AP) mode Configure network settings You can configure network settings in your browser. a Access the browser in AP mode. For more information, see Connecting in access point (AP) mode on page 47. b Click Settings. (1) (2) (3) 8 (5) (4) (1) Wi-Fi Access Point Mode Set the SSID (network name) and Pre-Shared Key. (2) Admin Password Set the password to log on.
Changing Settings Using Your Browser Reset network settings You can reset the wireless network settings (Wi-Fi ® AP Setting and Password Setup) back to the factory settings. a b Confirm that the scanner is turned on. Set the Wi-Fi ® switch to ON. Wait about 40 seconds until the Wi-Fi ® indicator turns from red to blue. When your scanner makes a connection to your access point the Wi-Fi ® indicator starts blinking blue or orange.
Changing Settings Using Your Browser Configuring Wi-Fi ® settings in infrastructure mode Configure network settings for scanner You can configure network settings in your browser. a Access the browser in AP mode. For more information, see Connecting in access point (AP) mode on page 47. b Click Wi-Fi Infrastructure Mode.
Changing Settings Using Your Browser c Click IP Address. d Select WAN Mode and type IP Address, Subnet Mask, Default Gateway and DNS.
Changing Settings Using Your Browser Configure network settings for your access point You can configure network settings in your browser. a Access the browser in AP mode. For more information, see Connecting in access point (AP) mode on page 47. b Click Wi-Fi Infrastructure Mode. 8 c Click Wi-Fi Network.
Changing Settings Using Your Browser d When you click the Auto button, available wireless networks appear. 8 When you click Manual button, type the SSID, Security and Password.
Changing Settings Using Your Browser Check the scanner’s IP address a Access the browser in AP mode. For more information, see Connecting in access point (AP) mode on page 47. b Click System Status. 8 c Check if Connected is listed in the State field under Wi-Fi Access Assignment. If not, go back to page 56 to configure the settings. d Check the IP Address under Wi-Fi Access Assignment.
9 Scanner Calibration 9 Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than normal), after 8,000 scans, or if the scanner has been stored without being used for a long time. You will need the Calibration Sheet that came with your scanner to successfully perform calibration. Calibration using the control panel a b c d Turn on your scanner. Press the Menu button. Press the or button repeatedly to select CAL on the LCD.
Scanner Calibration e f g Press the Start / OK button. The scanner starts feeding the calibration sheet. The Power button LED blinks green. After the calibration sheet is ejected, OK appears on the LCD and calibration is finished. Calibration using software (for Windows ®) a b c d Double-click the DSmobileCapture shortcut on your desktop. The Select Scanner Model dialog box appears. Select TWAIN under Driver Type, select Brother DS-820W (DS-920DW) under Scanner Model, and then click OK.
Scanner Calibration e f Click the Options tab. g A message appears, prompting you to insert the Calibration Sheet. Click Calibration to start calibrating the scanner.
Scanner Calibration h Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click Yes. 9 NOTE Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration. i j Scanning starts automatically. After the Calibration Sheet is scanned, the Calibration was successful message appears on your screen, indicating that calibration is finished.
Scanner Calibration Calibration using software (for Macintosh) a b c d Double-click the DSmobileCapture shortcut on your desktop. DSmobileCapture launches. Click the Options tab. Click Calibration to start calibrating the scanner. 9 e A message appears, prompting you to insert the Calibration Sheet.
Scanner Calibration f Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click OK. 9 NOTE Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration. g h Scanning starts automatically. After the Calibration Sheet is scanned, the Calibration was successful message appears on your screen, indicating that calibration finished successfully.
10 Scanner Maintenance 10 IMPORTANT Do not use any solvents or corrosive liquid, such as alcohol, kerosene, or similar, to clean any part of the scanner, or the plastic may be permanently damaged. Cleaning the outside of your scanner To prevent dust accumulation, we recommend cleaning the exterior of your scanner periodically. a b Remove the Micro USB cable from both your scanner and your computer. c Reconnect the Micro USB cable to your scanner and your computer.
Scanner Maintenance c Gently wipe the glass and feed rollers with the supplied cleaning cloth. d e Close the top cover. Reconnect the Micro USB cable to your scanner and your computer.
11 Troubleshooting 11 IMPORTANT For technical help, you must contact Brother customer support in the country where you bought the scanner. For more information, see For customer service on page 83. Calls must be made from within that country. If you think there is a problem with your scanner, check the table below and follow the suggestions. Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions Center at support.brother.
Troubleshooting Error message Cause Calibration failed. Please reboot the machine. The calibration failed for some reason. For example, the Calibration Sheet is not inserted in the correct direction. Action Press and hold the Power button to turn off the scanner, and press the Power button to then turn it on again. Then, perform the calibration again. Insert the Calibration Sheet in the correct direction.
Troubleshooting Troubleshooting Scanning difficulties Difficulty Cause Suggestions My scanner does not turn on. The supplied Micro USB cable is not connected correctly. Make sure the Micro USB cable is securely connected to your scanner and computer. The battery is low. Connect the Micro USB cable to your scanner and computer to charge the battery. If you charge the scanner’s battery only a little from empty battery, you cannot use the scanner.
Troubleshooting Difficulty Cause Suggestions My scanner is connected but it will not feed my document or do anything else. Your document is not set correctly. Insert your document until you feel the top edge of the document touch the inside of your scanner. Your document is too thin or too thick. Check that your document is acceptable (see Document Specifications on page 12). If your document is not the problem: 1.
Troubleshooting Difficulty Cause Suggestions Colors in the scanned image are dark. The settings are not appropriate for the type of document being scanned. Adjust the scanning settings. For Windows ®: see Image settings on page 28. For Macintosh: see Image settings on page 36. Calibration needs to be performed. Perform the calibration. • To perform the calibration using the control panel, see Calibration using the control panel on page 61.
Troubleshooting Difficulty Cause Suggestions Bleed-through is seen in scanned images. Your document is too thin. Check that your document is acceptable (see Document Specifications on page 12). The contrast settings are incorrect. Increase the contrast level. For Windows ®: see Image settings on page 28. For Macintosh: see Image settings on page 36. When I want to scan in Only certain settings are available. SD mode, is it possible to change the paper size, the image quality, etc.
Troubleshooting Network difficulties Difficulty Cause Suggestions ® My wireless device (computer, smartphone, tablet, or similar) cannot access my scanner via the wireless LAN network in AP mode. The Wi-Fi switch of the scanner is set to OFF. Set the Wi-Fi ® switch to ON. Four or more wireless devices are connected to your scanner at a time. Disconnect the wireless devices that are already connected to the scanner. Then, try to connect no more than three wireless devices to the scanner.
Troubleshooting Difficulty Cause Suggestions I do not know the scanner’s SSID. — The SSID is below (It is changeable): Brother DS-820W-xxxx (Brother DS-920DW-xxxx) (xxxx shows the last four digits of your scanner’s MAC address (twelve-digits). The address is printed on your product label.) My computer cannot — connect to the scanner with the web browser. 1. Connect your computer to your scanner via Wi-Fi ® (Connect in AP mode). 2. Launch your computer’s web browser. 3. Type http://10.10.100.
Troubleshooting Difficulty Cause Suggestions My scanner cannot be turned on or is turned off immediately. The battery has not been inserted. Insert the battery. The battery has been inserted in the wrong direction. Insert the battery in the correct direction. For more information, see Installing the battery on page 9. • The battery is empty. Do one of the following: • The battery is low. • Set the Wi-Fi ® switch to OFF to use the scanner. • The scanner’s Wi-Fi ® switch is ON.
A Appendix A A Specifications NOTE This chapter provides a summary of the scanner’s specifications. For additional specifications, go to your scanner’s product page at www.brother.com and click the Specifications tab. General DS-820W Power Source Power USB bus-power / Li-ion battery consumption 1 Scanning / Battery Charging 5 V / 500 mA or less Battery full-charged / Power Off Dimensions 5 V / 1 mA or less Width 12.1 in. (308.0 mm) Height 1.6 in. (40.7 mm) 1.6 in. (41.2 mm) Depth 2.1 in.
Appendix A Scanner DS-820W Color / Mono Yes / Yes Duplex Scan TWAIN Compliant No Windows ® ® Resolution ® ® Mac OS X 10.6.x, 10.7.x, 10.8.x, 10.9.x, 10.10.x, 10.11.x 2 Input 48 bit color Processing Output 24 bit color Processing Optical Up to 600 × 600 dpi Interpolated 1200 dpi Scanning Width Gray Scale 1 Yes Windows XP / Windows Vista / Windows 7 / Windows ® 8 / Windows ® 8.1 / Windows ® 10 Macintosh Color Depth DS-920DW Up to 8.5 in.
Appendix A Li-ion battery DS-820W Charging time DS-920DW 4 hours Continuous standby time (WLAN OFF) 5 minutes (when the auto power function is active) Scannable number of sheets (WLAN ON) 90 sheets 140 sheets Scannable number of sheets (WLAN OFF) 450 sheets 680 sheets NOTE • The numbers described in the Li-ion battery table may differ depending on the scanning document and on environmental factors, such as temperature and the charging and discharging method.
Appendix A Computer requirements SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform & Operating System Version Processor Minimum Speed Minimum RAM Recommended RAM Intel® Core™ 2 Duo or equivalent 1 GB 2 GB Windows® XP Professional x64 Edition 64-bit (Intel® 64 or AMD64) supported CPU 1 GB 2 GB Windows Vista® Intel® Core™ 2 Duo or equivalent 64-bit (Intel® 64 or AMD64) supported CPU 1 GB Windows® 7 Windows® Windows® XP Operating Home System Windows® XP Professional Windows®
B Appendix B B Contacting Brother IMPORTANT For technical help, you must contact Brother customer support in the country where you bought the scanner. For more information, see For customer service on page 83. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Appendix B For customer service In USA: 1-877-BROTHER (1-877-276-8437) 1-901-379-1215 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437). In Canada: 1-877-BROTHER (514) 685-4898 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER.
Appendix B Technical support (for PageManager and BizCard) For USA Company name: NewSoft America Inc. Postal Address: 47102 Mission Falls Court, Suite 202 Fremont CA 94539 Telephone: 510-770-8900 Fax: 510-770-8980 E-mail Address: contactus@newsoftinc.com URL: www.newsoftinc.com For Canada E-mail Address: contactus@newsoftinc.com Other countries E-mail Address: tech@newsoft.eu.com NOTE For all other issues, see For customer service on page 83.
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