User`s guide

Troubleshooting
119
B
Copying difficulties
Difficulty Suggestions
Cannot make a copy. Make sure you pressed Copy and the machine is in Copy mode (see How to copy
on page 37).
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wires are dirty. Clean the glass strip and scanner
glass and also the white bar and white plastic above them (see Cleaning the
scanner glass on page 79 and Cleaning the corona wires on page 84).
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 35 or Using the scanner glass on page 36).
Scanning difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh can also scan documents using the ICA Scanner Driver (see Software
and Network User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) on page 5.
Network scanning does not work. see Network difficulties on page 120.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.