User`s guide

Troubleshooting
101
B
Jam MP Tray The paper is jammed in the
multi-purpose tray of the
machine.
See Paper is jammed in the multi-purpose tray
on page 108.
Jam Rear The paper is jammed in the
back of the machine.
See Paper is jammed at the back of the
machine on page 110.
Jam Tray1
Jam Tray2
The paper is jammed in the
paper tray of the machine.
See Paper is jammed in the Paper Tray 1 or
Tray 2 on page 109.
Limit Exceeded The number of pages you are
allowed to print has been
exceeded. The print job will be
cancelled.
Contact your administrator to check your
Secure Function Lock Settings.
Log Access Error The machine could not access
the print log file in the server.
Contact your administrator to check the Store
Print Log to Network settings.
For more information, see Software and
Network User's Guide.
No Belt Unit The belt unit is not installed
correctly.
Reinstall the belt unit, (see the steps in
Replacing the belt unit on page 65).
No Drum Unit The drum unit is not installed
correctly.
Reinstall the drum unit, (see the steps
in Replacing the drum unit on page 59.)
No HUB Support A USB hub device is
connected to the USB direct
interface.
Disconnect the USB hub device from the USB
direct interface.
No Paper The machine is out of paper in
the paper tray, or paper is not
correctly loaded in the paper
tray.
Do one of the following:
 Refill paper in the paper tray. Make sure the
paper guides are set to the correct size.
 Remove the paper and load it again. Make
sure the paper guides are set to the correct
size.
 If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller.
(See Cleaning the paper pick-up rollers
on page 94)
No Permission Printing colour documents is
restricted by Secure Function
Lock. The print job will be
cancelled.
Contact your administrator to check your
Secure Function Lock Settings.
No Toner The toner cartridge for the
colour indicated on the
Touchscreen is not installed
correctly.
Remove the drum unit, remove the toner
cartridge for the colour indicated on the
Touchscreen from the drum unit, and reinstall
the toner cartridge back into the drum unit.
Reinstall the drum unit back in the machine. If
the problem continues, replace the toner
cartridge (see Replacing the toner cartridges
on page 53).
Error Message Cause Action