Operation Manual
Table Of Contents
- Online User's Guide DCP-J785DW/MFC-J985DW
- Table of Contents
- Before You Use Your Brother Machine
- Introduction to Your Brother Machine
- Paper Handling
- Print
- Print from Your Computer (Windows®)
- Print a Photo (Windows®)
- Print a Document (Windows®)
- Cancel a Print Job (Windows®)
- Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- Print as a Poster (Windows®)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- Print as a Booklet Automatically (Windows®)
- Print a Colour Document in Greyscale (Windows®)
- Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows®)
- Use a Preset Print Profile (Windows®)
- Change the Default Print Settings (Windows®)
- Print Settings (Windows®)
- Print from Your Computer (Mac)
- Print a Photo (Mac)
- Print a Document (Mac)
- Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)
- Print a Colour Document in Greyscale (Mac)
- Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper (Mac)
- Print Options (Mac)
- Print from Your Computer (Windows®)
- Scan
- Scan Using the Scan Button on Your Brother Machine
- Scan Photos and Graphics
- Save Scanned Data to a Folder as a PDF File
- Save Scanned Data to a Memory Card or USB Flash Drive
- Scan Multiple Business Cards and Photos (Auto Crop)
- Scan to an Editable Text File Using OCR
- Scan to E-mail Attachment
- Web Services for Scanning on Your Network (Windows Vista® SP2 or greater, Windows® 7, Windows® 8 and Windows® 10)
- Change Scan Button Settings from ControlCenter4 (Windows®)
- Change Scan Button Settings from ControlCenter2 (Mac)
- Scan from Your Computer (Windows®)
- Scan Using ControlCenter4 Home Mode (Windows®)
- Scan Using ControlCenter4 Home Mode (Windows®)
- Select Document Type Using ControlCenter4 Home Mode (Windows®)
- Change Scan Size Using ControlCenter4 Home Mode (Windows®)
- Crop a Scanned Image Using ControlCenter4 Home Mode (Windows®)
- Print Scanned Data Using ControlCenter4 Home Mode (Windows®)
- Open with an Application Using ControlCenter4 Home Mode (Windows®)
- Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®)
- Scan Settings for ControlCenter4 Home Mode (Windows®)
- Scan Using ControlCenter4 Home Mode (Windows®)
- Scan Using ControlCenter4 Advanced Mode (Windows®)
- Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows®)
- Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)
- Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows®)
- Scan to E-mail Attachment Using ControlCenter4 Advanced Mode (Windows®)
- Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows®)
- Scan to an Office File Using ControlCenter4 Advanced Mode (Windows®)
- Scan Settings for ControlCenter4 Advanced Mode (Windows®)
- Scan Using Nuance™ PaperPort™ 14 or Other Windows® Applications
- Scan Using Windows® Photo Gallery or Windows® Fax and Scan
- Install BookScan Enhancer and Whiteboard Enhancer (Windows®)
- Scan Using ControlCenter4 Home Mode (Windows®)
- Scan from Your Computer (Mac)
- Scan Using ControlCenter2 (Mac)
- Scan Using ControlCenter2 (Mac)
- Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Mac)
- Scan Both Sides of an ID Card Using ControlCenter2 (Mac)
- Scan to E-mail Attachment Using ControlCenter2 (Mac)
- Scan to an Editable Text File (OCR) Using ControlCenter2 (Mac)
- Scan to an Office File Using ControlCenter2 (Mac)
- Scan Settings for ControlCenter2 (Mac)
- Scan Using Presto! PageManager or other TWAIN-Compliant Applications (Mac)
- Scan Using ControlCenter2 (Mac)
- Scan Using the Scan Button on Your Brother Machine
- Copy
- Fax
- Send a Fax
- Receive a Fax
- Voice Operations and Fax Numbers
- Telephone Services and External Devices
- Fax Reports
- PC-FAX
- PhotoCapture Center
- Print Photos Directly from Media
- Compatible Memory Cards and USB Flash Drives
- Important Information about PhotoCapture Center
- Print Photos from Media Using the Photo Button on the Brother Machine
- Preview and Print Photos and Movie Files from Media
- Print a Photo Index Sheet (Thumbnails) from Media
- Print Photos by Image Number
- Enhance Photos Using Advanced Editing Options
- Print Photos with Custom Cropping
- Print ID Photos
- Print Photos from Media in Digital Print Order Format (DPOF)
- Print Photos with Auto Cropping
- Print Borderless Photos from Media
- Print the Date from Your Photo's Data
- Print Settings for Photos
- Copy Photos from Media to a Computer
- Print Photos from ControlCenter4 (Windows®)
- Print Photos Directly from Media
- Network
- Get Started
- Network Management Software and Utilities
- Additional Methods of Configuring Your Brother Machine for a Wireless Network
- Before Configuring Your Brother Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS) or AOSS™
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using a New SSID
- Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
- Use Wi-Fi Direct®
- Print or Scan from Your Mobile Device Using Wi-Fi Direct
- Configure Your Wi-Fi Direct Network
- Wi-Fi Direct Network Configuration Overview
- Configure Your Wi-Fi Direct Network Using the One-Push Method
- Configure Your Wi-Fi Direct Network Using the One-Push Method and Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Using the PIN Method
- Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Manually
- Advanced Network Features
- Technical Information for Advanced Users
- Security
- Mobile/Web Connect
- ControlCenter
- Troubleshooting
- Error and Maintenance Messages
- Document Jams
- Printer Jam or Paper Jam
- If You Are Having Difficulty with Your Machine
- Paper Handling and Printing Problems
- Telephone and Fax problems
- Other Problems
- Network Problems
- Check the Machine Information
- Reset Your Brother Machine
- Routine Maintenance
- Replace the Ink Cartridges
- Clean Your Brother Machine
- Clean the Scanner
- Clean the Print Head from Your Brother Machine
- Clean the Print Head from Your Computer (Windows®)
- Clean the Print Head from Your Computer (Mac)
- Clean the Machine's LCD
- Clean the Outside of the Machine
- Clean the Machine's Printer Platen
- Clean the Paper Feed Rollers
- Clean the Paper Pick-up Rollers
- Check Your Brother Machine
- Correct the Paper Feed to Clear Vertical Lines
- Pack and Ship Your Brother Machine
- Machine Settings
- Change Machine Settings from the Control Panel
- In the Event of Power Failure (Memory Storage)
- General Settings
- Adjust the Machine Volume
- Change for Daylight Saving Time Automatically
- Set Sleep Mode Countdown
- Set the Machine to Power Off Automatically
- Set the Date & Time
- Adjust the LCD Backlight Brightness
- Change How Long the LCD Backlight Stays On
- Set Your Station ID
- Set Tone or Pulse Dialling Mode
- Reduce Printing Noise
- Change the Language Displayed on the LCD
- Change the Keyboard Setting
- Save Your Favourite Settings as a Shortcut
- Print Reports
- Settings and Features Tables
- Change Machine Settings from Your Computer
- Change Machine Settings from the Control Panel
- Appendix
- Glossary
Home > Troubleshooting > Printer Jam or Paper Jam
Printer Jam or Paper Jam
Locate and remove the jammed paper.
• Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
• Paper is Jammed in the Front of the Machine (Jam B Front)
• Paper is Jammed in the Back of the Machine (Jam C Rear)
• Error and Maintenance Messages
• Paper Handling and Printing Problems
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