User Manual

Troubleshooting and routine maintenance
43
C
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
The machine cannot print full
pages of a document.
Out of Memory message
appears.
 Reduce the printing resolution. (See Advanced tab in the Software User’s
Guide on the CD-ROM.)
 Reduce the complexity of your document and try again. Reduce the graphic
quality or the number of font sizes within your application.
 Add more memory. See Installing extra memory on page 41.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
The machine is not printing or has
stopped printing and the machine’s
status LED is yellow.
Press Job Cancel. As the machine cancels the job and clears if from the memory
it may produce an incomplete printout. Try to print again.
Scanning Difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort
®
, click File, Scan and choose the Brother TWAIN driver.
Software Difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe Illustrator.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
When using ATM fonts, some
characters are missing or some
characters are printed in their
place.
If you are using Windows
®
98/98SE/Me, click Start, Settings, and then Printers.
Right-click Brother DCP-XXXX (where XXXX is your model name) and click
Properties. Click Spool Setting on the Details tab. Choose RAW from Spool
Data Format.
‘Unable to write to LPT1’, ‘LPT1
already in use’ or ‘MFC is Busy’
error message appears.
Make sure that the machine is on (plugged into the electrical socket and the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
Make sure that the LCD does not show an error message.
Make sure no other device drivers, which also communicate through the parallel
port, are running automatically when you turn on the computer (such as, drivers
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=,
Run=command lines in the win.ini file or the Setup Group)
Check with your computer manufacturer to confirm that the computer’s parallel
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel
Port Mode – ECP)
Printing Difficulties (Continued)
Difficulties Suggestions