User Manual

43
B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/
.
If you are having difficulty with your machine B
Check the chart below and follow the troubleshooting tips.
Troubleshooting and routine
maintenance
B
Copy quality difficulties
Difficulties Suggestions
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip (DCP-7040 only), or the corona wire for printing is dirty. (See Cleaning
the scanner glass on page 61 and Cleaning the corona wire on page 63.)
Printing difficulties
Difficulties Suggestions
No printout.  Check that the machine is plugged in and the power switch is turned on.
 Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum unit on page 71.)
 Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
 Check that the correct printer driver has been installed and chosen.
 Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 52.)
 Check that machine is online:
(For Windows Vista
®
)
Click the Start button, Control Panel, Hardware and Sound, and then
Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer
Offline is unchecked.
(For Windows
®
XP and Windows Server
®
2003)
Click the Start button and choose Printers. Right-click Brother DCP-XXXX
Printer. Make sure that Use Printer Offline is unchecked.
(For Windows
®
2000)
Click the Start button and choose Settings and then Printers. Right-click
Brother DCP-XXXX Printer. Make sure that Use Printer Offline is
unchecked.