User guide

DCP585CW Windows Network Connection Repair Instructions

www.brother-usa.com

PART 5: VERIFY THAT THE PRINTER DRIVER IS INSTALLED

1. On the computer Click START -> (SETTINGS) -> CONTROL PANEL -> PRINTERS (AND FAXES)

-OR-

START -> (SETTINGS) -> CONTROL PANEL -> PRINTERS AND OTHER HARDWARE -> VIEW

INSTALLED PRINTERS

2. Verify that the Brother printer is in the list. If the Brother printer is listed, continue to PART 6. If the

Brother printer is not listed, the driver may not be installed properly. Go to PART 9 to reinstall the

Brother driver.

3. Verify that the Brother printer is set as default. This is especially important if you use the print icon

to print from within applications. If the Brother printer is set as the default printer, it will have a

check mark in front of the icon. To set your Brother machine as the default printer, RIGHT CLICK on

the Brother printer and select SET AS DEFAULT (PRINTER).

PART 6: VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY

1. While still in the Printers folder, locate the Brother printer in the list and hover your mouse over the

Brother printer icon. Below is an example of what you may see:

Status: Ready (Could also state: USE PRINTER OFFLINE or PAUSED)

Documents: 0 (Could be any number)

2. If there are any documents waiting in the queue, right-click on the Brother printer and select

CANCEL ALL DOCUMENTS. This should clear the queue.

3. If the status states:

USE PRINTER OFFLINE; right-click on the Brother printer and uncheck USE PRINTER OFFLINE or

select USE PRINTER ONLINE depending on your operating system. This should set the printer driver

ONLINE.

PAUSED: right-click on the Brother printer and uncheck PAUSE PRINTING or click RESUME

PRINTING depending on your operating system. This should allow the printer to resume printing.

PART 7: ATTEMPT A TEST PRINT

1. While still in the Printers folder, right-click on your Brother machine and select PROPERTIES.

2. On the GENERAL TAB, click the PRINT TEST PAGE button. If the test page prints, then your issue is

resolved. If the test page does not print, close the PRINTER PROPERTIES window. Right click on the

printer, then left click on CANCEL ALL DOCUMENTS and continue to PART 8.

PART 8: CHECK THE DRIVER PORT SETTINGS:

1. While still in the printer folder, right click on the Brother driver and left click on PROPERTIES. The

Brother printer driver properties screen will now appear.

2. Click the PORTS tab.

3. You will see a list of the available communication ports on your PC (Ex: LPT1:, LPT2:, COM1:, ETC)

4. Click ADD PORT.

5. Choose STANDARD TCP/IP PORT then click NEW PORT. The Standard TCP/IP Printer Port Wizard will

appear.

6. Click NEXT.

7. In the field labeled PRINTER NAME OR IP ADDRESS, type the IP address of your Brother machine

noted earlier and click NEXT. (NOTE: If you receive a message stating that: A port with that

name already exists, then go back to the printer port wizard and modify the name of the