User guide
DCP585CW Windows Network Connection Repair Instructions
2
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If the computer is wireless, confirm that it is connected to the same network that the
Brother machine is connected to. If it is connected to a neighboring wireless
network, then you will need to troubleshoot your computer’s network connection.
If the computer’s connection is verified but you still have no communication, ensure
there are no firewalls or other security applications running. Repeat PART 3 after
making any adjustments to the configuration. If you still can’t ping the Brother
machine, continue to PART 4 to re-establish a network connection. If you have
already completed PART 4 and you still can’t ping the Brother machine, attempt to
ping from another network-connected computer to determine if the issue is specific
to this computer's Network Connection. If so, contact the computer manufacturer or
network admin for further support troubleshooting this specific computer.
PART 4: ESTABLISH A WIRELESS CONNECTION:
NOTE: All network settings will be reset with this operation. If you can print or scan from other
computers on the network, but not from this specific computer, DO NOT reset the network card.
Doing so will affect the other computer’s on the network. In this case there is an issue specific to
this computer’s network communication. Some common causes are software firewalls, security
programs, and other software applications that may be blocking communication. Contact your
computer manufacturer or network admin for support troubleshooting this particular computer.
1. Before you begin, please gather the wireless network settings of your access point or wireless router.
This information can be found on the network configuration page of your wireless router or Access
Point. Please refer to the router or access point’s user guide for instructions on accessing the
network configuration page. This information includes:
a. SSID (Service Set ID or Network name): Your Access Point or Wireless Routers are identified
by an SSID or Network Name.
b. Authentication (Open System or Shared Key)/Encryption Type (None or WEP)
c. WEP Key (If needed)
d. WPA/WPA2-PSK Encryption type (If needed)
e. WPA/WPA2-PSK (Pre-shared Key) (If needed)
2. Verify the Wireless Router or Access Point is setup for DHCP. This setting is required in order for the
router or access point to broadcast a valid IP address to the device. Please refer to the user guide of
your wireless router or access point for additional information.
3. If the Brother machine was previously configured for wireless connection, continue to step 4. If the
machine was NOT configured for wireless connection, go to step 5.
4. If the Brother machine was previously configured for wireless connection the network settings need
to be reset before the unit can be configured for new wireless settings. Complete the following steps
to reset the Network Card. NOTE: Resetting the network card will erase all current network
settings.
a. On your machine, press MENU.
b. Scroll to NETWORK and press OK.
c. Scroll to FACTORY RESET and press OK.
d. Press PLUS (+) key twice for YES to accept the change.
5. When the machine powers on:
a. Press MENU
b. Scroll up or down to NETWORK and press OK.
c. Scroll up or down to WLAN and press OK.
d. Scroll up or down to SETUP WIZARD and press OK.
e. When NETWORK I/F SWITCHED TO WIRELESS is displayed, press OK.
6. The machine will search for your network and display a list of available SSIDs. You should see the
SSID you wrote down earlier. If the machine finds more than one network use the up or down arrow