USER’S GUIDE DCP-350C DCP-560CN
If you need to call Customer Service Please complete the following information for future reference: Model Number: DCP-350C and DCP-560CN (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Approval Information and Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
Table of Contents Section I 1 General General Information 2 Using the documentation .......................................................................................2 Symbols and conventions used in the documentation ....................................2 Accessing the Software User’s Guide and Network User’s Guide ........................3 Viewing Documentation ...................................................................................3 Control panel overview ..............................
Section II Copy 4 Making copies 28 How to copy......................................................................................................... 28 Making a single copy ..................................................................................... 28 Making multiple copies ..................................................................................28 Stop copying.................................................................................................. 28 Copy options..........
PhotoCapture Center™ print settings ..................................................................44 Print Speed and Quality.................................................................................45 Paper options ................................................................................................45 Adjusting Brightness, Contrast and Colour....................................................46 Cropping ..................................................................................
B Troubleshooting and Routine Maintenance 66 Troubleshooting .................................................................................................. 66 If you are having difficulty with your machine ................................................ 66 Error messages ...................................................................................................70 Changing LCD language ............................................................................... 72 Error animation .........
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Section I General General Information Loading documents and paper General setup I 2 10 23
1 General Information Using the documentation 1 Electrical Hazard icons alert you to possible electrical shock. Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific keys on the machine’s control panel.
General Information Accessing the Software User’s Guide and Network User’s Guide c If the language screen appears, click your language. The CD-ROM main menu will appear. 1 1 This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Printer, Scanner and Network (DCP-560CN only). When you are ready to learn detailed information about these operations, read the Software User’s Guide and Network User’s Guide.
Chapter 1 How to find Scanning instructions There are several ways you can scan documents. You can find the instructions as follows: 1 Viewing Documentation (For Macintosh ®) a Turn on your Macintosh®. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. b c d Double-click the Documentation icon. e Click the documentation you want to read.
General Information How to find Scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: 1 Software User’s Guide Scanning (For Mac OS® X 10.2.4 or greater) ControlCenter2 (For Mac OS® X 10.2.4 or greater) Network Scanning (For Mac OS® X 10.2.4 or greater) (DCP-560CN only) Presto!® PageManager® User’s Guide The complete Presto!® PageManager® User's Guide can be viewed from the Help selection in the Presto!® PageManager® application.
Chapter 1 Control panel overview 1 The DCP-350C and DCP-560CN have the same control panel keys. 9 COPY 6 5 Normal 100% Plain A4 0 20:48 1 LCD (liquid crystal display) Displays messages on the screen to help you set up and use your machine. Also, you can adjust the angle of the LCD display by lifting it. 2 Number of Copies Use this key to make multiple copies. 3 Menu keys: d or c Press to scroll backward or forward to a menu selection. a or b Press to scroll through the menus and options.
General Information 5 Stop/Exit Stops an operation or exits from a menu. 6 On/Off You can turn the machine on and off. If you turn the machine off, it will still periodically clean the print head to maintain print quality. 7 Ink Management Lets you clean the print head, check the print quality, and check the available ink volume. 8 Mode keys 1 Scan Lets you access Scan mode. PhotoCapture Lets you access PhotoCapture Center™ mode.
Chapter 1 LCD display indications 1 c MENU The LCD display screen shows the mode the machine is in, the current settings, and the available ink volume. COPY General Setup Paper Type Paper Size LCD Settings 01 Normal 100% Plain A4 0 Quality Enlarge/Reduce Paper Type Paper Size Brightness 20:48 Press a or b to choose Paper Type. Select & Press Plain A4 OK Press OK. d Press a or b to choose Inkjet Paper.
General Information Warning LED indications The Status LED (light emitting diode) is a light that shows the status of the machine, as shown in the table. 1 Printing Reports 1 1 The following reports are available: Help List A help list about how to quickly program your machine. User Settings COPY Quality Enlarge/Reduce Paper Type Paper Size Brightness 20:48 01 Normal 100% Plain A4 0 Lists your settings. Network Config (DCP-560CN only) Lists your Network settings.
2 Loading documents and paper Loading documents How to load documents Using the ADF (DCP-560CN only) CAUTION DO NOT pull on the document while it is feeding. 2 The ADF can hold up to 10 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF. Recommended environment Temperature: 20 to 30°C Humidity: 50% to 70% Paper: 80 gsm A4 Document Sizes Supported Length: 148 to 355.6 mm Width: 148 to 215.
Loading documents and paper Using the scanner glass You can use the scanner glass to copy or scan pages of a book or one page at a time. Document Sizes Supported Length: Up to 297 mm Width: Up to 215.9mm Weight: Up to 2 kg How to load documents CAUTION 2 If you are scanning a book or thick document, DO NOT slam the cover down or press on it. Scannable area 2 2 The scannable area depends on the settings in the application you are using.
Chapter 2 Acceptable paper and other media The print quality can be affected by the type of paper you are using in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities. For best results, use Brother paper.
Loading documents and paper Handling and using media Improper Setup 2 Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper The coated side of photo paper is shiny. Avoid touching the shiny (coated) side. Load photo paper with the shiny side facing down.
Chapter 2 Choosing the right media 2 Paper type and size for each operation Paper Type Cut Sheet Cards Envelopes Transparencies 14 Paper Size 2 Usage Copy Photo Capture Printer Letter 216 × 279 mm (8 1/2 × 11 in.) Yes Yes Yes A4 210 × 297 mm (8.3 × 11.7 in.) Yes Yes Yes Legal 216 × 356 mm (8 1/2 × 14 in.) Yes – Yes Executive 184 × 267 mm (7 1/4 × 10 1/2 in.) – – Yes JIS B5 182 × 257 mm (7.2 × 10.1 in.) – – Yes A5 148 × 210 mm (5.8 × 8.3 in.
Loading documents and paper Paper weight, thickness and capacity 2 Paper Type Weight Thickness No. of sheets Cut Sheet Plain Paper 64 to 120 gsm (17 to 32 lb) 0.08 to 0.15 mm (0.003 to 0.006 in.) 100 1 Inkjet Paper 64 to 200 gsm (17 to 53 lb) 0.08 to 0.25 mm (0.003 to 0.01 in.) 20 Glossy Paper Up to 220 gsm (Up to 58 lb) Up to 0.25 mm (Up to 0.01 in.) 20 2 Photo Card Up to 220 gsm (Up to 64 lb) Up to 0.28 mm (Up to 0.01 in.) 20 2 Index Card Up to 120 gsm (Up to 32 lb) Up to 0.
Chapter 2 Loading paper and other media b 2 Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size. 1 Note To print on Photo L or 10 x 15 cm paper, you must use the photo paper tray. (See Loading photo paper on page 20.) a If the paper support flap is open, close it, and then pull the paper tray completely out of the machine. Lift the output paper tray cover (1). 2 c Fan the stack of paper well to avoid paper jams and misfeeds.
Loading documents and paper d Gently put the paper into the paper tray print side down and top edge first. Check that the paper is flat in the tray. e Gently adjust the paper side guides to the paper with both hands. Make sure the paper side guides touch the sides of the paper. 2 Note When you use Legal size paper, press and hold the universal guide release button as you slide out the front of the paper tray.
Chapter 2 g Slowly push the paper tray completely into the machine. Loading envelopes and post cards 2 About envelopes 2 Use envelopes that weigh from 75 to 95 gsm. Some envelopes need margin settings to be set in the application. Make sure you do a test print first. h CAUTION While holding the paper tray in place, pull out the paper support (1) until it clicks and unfold the paper support flap (2).
Loading documents and paper How to load envelopes and post cards a 2 Before loading, press the corners and sides of the envelopes or post cards to make them as flat as possible. Note If the envelopes or post cards are ‘doublefeeding,’ put one envelope or post card in the paper tray at a time. b If you have problems when printing on envelopes, try the following suggestions: a b Open the envelope flap. c Adjust the size and margin in your application.
Chapter 2 Loading photo paper 2 Use the photo paper tray which has been assembled on the top of the output paper tray cover to print on photo 10 × 15 cm and photo L size paper. When you use the photo paper tray, you do not have to take out the paper that is in the tray beneath it. a Press the photo paper tray release button with your left thumb and push the photo paper tray backward until it clicks into the photo printing position.
Loading documents and paper Removing small printouts from the machine 2 When the machine ejects small paper onto the output paper tray you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.
Chapter 2 Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on.
3 General setup Paper settings Paper Type To get the best print quality, set the machine for the type of paper you are using. a b c d e Press Menu. Press a or b to choose General Setup. Press OK. Press a or b to choose Paper Type. Press OK. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency. Press OK. Press Stop/Exit. 3 3 3 Paper Size 3 You can use five sizes of paper for printing copies: Letter, Legal, A4, A5, and 10 × 15 cm.
Chapter 3 LCD display LCD Contrast 3 3 You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting. a b Press Menu. c Press a or b to choose LCD Settings. Press OK. d Press a or b to choose LCD Contrast. Press OK. e Press a or b to choose Light, Med or Dark. Press OK. f Press Stop/Exit. 24 Press a or b to choose General Setup. Press OK.
General setup Setting the Dim Timer for the backlight Setting the Off Timer 3 You can set how long the LCD backlight stays on after the last key press. a b Press Menu. c 3 You can set how long the LCD stays on after the last key press. This is a power saving feature. The machine can print and scan from your computer when the LCD is off. a b Press Menu. Press a or b to choose LCD Settings. Press OK. c Press a or b to choose LCD Settings. Press OK. d Press a or b to choose Dim Timer. Press OK.
Chapter 3 26
Section II Copy Making copies II 28
4 Making copies How to copy Making a single copy a b 4 4 4 Copy options You can change the copy settings from the default display. The LCD shows: COPY Load your document. (See Loading documents on page 10.) Quality Enlarge/Reduce Paper Type Paper Size Brightness Press Mono Start for B&W copy or Colour Start for Colour copy. Making multiple copies 1 Load your document. (See Loading documents on page 10.) b Press + or - repeatedly until the number of copies you want appears (up to 99).
Making copies Enlarging or reducing the image copied Note You can save some of the settings that you use most often by setting them as default. These settings will stay until you change them again. (See Setting your changes as a new default on page 32.) Changing copy speed and quality You can choose the copy quality. The factory setting is Normal. Fast Normal Best a b c Fast copy speed and lowest amount of ink used.
Chapter 4 Making N in 1 copies or a poster (page layout) After the machine scans the page, press + (Yes) to scan the next page. g Put the next page on the scanner glass. Press OK. Repeat f and g for each page of the layout. h After all the pages have been scanned, press - (No) to finish. 4 The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page. You can also make a poster.
Making copies Sorting copies using the ADF (DCP-560CN only) Contrast 4 You can sort multiple copies. Pages will be sorted in reverse order. a b c 4 You can adjust the copy contrast to help an image look sharper and more vivid. Enter the number of copies you want. a b c Press a or b to choose Stack/Sort. Press OK. d Press a or b to increase or decrease the contrast. Press OK. e If you do not want to change additional settings, press Mono Start or Colour Start. Load your document.
Chapter 4 Paper options Paper Type 4 4 If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality. a b c d e Load your document. Enter the number of copies you want. Press a or b to choose Paper Type. Press OK. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency. Press OK. If you do not want to change additional settings, press Mono Start or Colour Start.
Section III Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera 34 50 III
5 Printing photos from a memory card or USB Flash memory drive PhotoCapture Center™ Operations Printing from a memory card or USB Flash memory drive without a PC Using a memory card or USB Flash memory drive 5 5 Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See Print Images on page 37.
Printing photos from a memory card or USB Flash memory drive Memory cards or a USB Flash memory drive folder structure 5 Your machine is designed to be compatible with modern digital camera image files and memory cards; however, please read the points below to avoid errors: The image file extension must be .JPG. (Other image file extensions like .JPEG, .TIF, .GIF and so on will not be recognized.
Chapter 5 Getting started PhotoCapture key indications: 5 Firmly put a memory card or USB Flash memory drive into the correct slot. PhotoCapture light is on, the memory card or USB Flash memory drive is properly inserted.
Printing photos from a memory card or USB Flash memory drive Entering PhotoCapture mode After you insert the memory card or USB Flash memory drive, press the (PhotoCapture) key to illuminate it in green and display the PhotoCapture options on the LCD. The LCD shows: 5 Print Images View Photo(s) 5 You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD.
Chapter 5 The PhotoCapture Center™ uses these numbers to identify each picture. You can print a thumbnail page (Index page with 5 images per line). This will show all the pictures on the memory card or USB Flash memory drive. Print Photos Before you can print an individual image, you have to know the image number. a Make sure you have put a memory card or USB Flash memory drive in the correct slot. Press Note Only file names that are 8 characters or less will be printed correctly on the index sheet.
Printing photos from a memory card or USB Flash memory drive Photo Effects 5 Enhance Skin-Tone Enhance Skin-Tone is best used for adjusting portrait photographs. It detects human skin colour in your photos and adjusts the image. You can edit and add effects to your photos and view them on the LCD before printing. a Note • After adding each effect, you can enlarge the view of the image by pressing Ink Management. To go back to the original size, press Ink Management again.
Chapter 5 Enhance Scenery 5 Enhance Scenery is best used for adjusting landscape photographs. It highlights green and blue areas in your photo, so that the landscape looks more sharp and vivid. a Make sure you have put the memory card or USB Flash memory drive in the correct slot. Press Press a or b to choose Photo Effects. Press OK. c Press d or c to choose your photo. Press OK. e 5 The machine detects eyes in your photos and will remove red-eye from your photo.
Printing photos from a memory card or USB Flash memory drive Monochrome 5 You can convert your photo to monochrome. a Make sure you have put a memory card or USB Flash memory drive in the correct slot. Press Press a or b to choose Photo Effects. Press OK. c Press d or c to choose your photo. Press OK. d Press a or b to choose Monochrome. Press OK. e Press + or - repeatedly to enter the number of copies you want. If you do not want to change any settings, press Colour Start to print.
Chapter 5 Print All Photos 5 You can print all the photos on your memory card. a Make sure you have put a memory card or USB Flash memory drive in the correct slot. Press b Slide show You can view all your photos on the LCD using Slide show. You can also choose a photo during the operation. a (PhotoCapture). Make sure you have put a memory card or USB Flash memory drive in the correct slot. Press Press a or b to choose Print All Photos. Press OK.
Printing photos from a memory card or USB Flash memory drive Trimming 5 You can trim your photo and print a part of the image. Note If your photo is very small or of irregular proportions you may not be able to trim the photo. The LCD will display Image Too Small.or Image Too Long.. a Make sure you have put a memory card or USB Flash memory drive in the correct slot. Press (PhotoCapture). b Press a or b to choose Trimming. Press OK. c Press d or c to choose your photo. Press OK.
Chapter 5 PhotoCapture Center™ print settings 5 You can change the print settings temporarily for the next print. The machine returns to its default settings after 3 minutes. Note You can save the print settings you use most often by setting them as default. (See Setting your changes as a new default on page 47.) PHOTO Print Quality Paper Type Paper Size Brightness Contrast Print Start 1 0001 1 Photo OtherPHT 10 x 15cm 0 0 Press No.
Printing photos from a memory card or USB Flash memory drive Menu Selections Options 1 Options 2 Page 46 Contrast (Does not appear when Photo Effects is chosen.) 46 Color Enhance On/Off (Does not appear when Photo Effects is chosen.) White Balance / Sharpness / Color Density / Exit Cropping On/Off 47 Borderless On/Off 47 Set New Default Yes/No 47 Factory Reset Yes/No 47 Print Speed and Quality a b c 5 Press a or b to choose Print Quality. Press OK.
Chapter 5 Adjusting Brightness, Contrast and Colour Brightness a Press a or b to choose Brightness. Press OK. b Press a to make a lighter print or press b to make a darker print. Press OK. c If you do not want to change additional settings, press Colour Start to print. Contrast 5 Press a to increase the contrast or press b to decrease the contrast. Press OK. c If you do not want to change additional settings, press Colour Start to print.
Printing photos from a memory card or USB Flash memory drive Cropping 5 If your photo is too long or wide to fit the available space on your chosen layout, part of the image will automatically be cropped. Setting your changes as a new default 5 The factory setting is On. If you want to print the whole image, turn this setting to Off. You can save the print settings you use most often by setting them as the default settings. These settings will stay until you change them again.
Chapter 5 Scan to a memory card or USB Flash memory drive Entering Scan mode When you want to scan to a memory card or USB Flash memory drive, press (Scan). The LCD shows: SCAN Scan to E-mail Scan to Image Scan to OCR Scan to File Scan to Media Select & Press How to scan to a memory card or USB Flash memory drive 5 5 You can scan monochrome and colour documents into a memory card or USB Flash memory drive. Monochrome documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats.
Printing photos from a memory card or USB Flash memory drive d e Press a or b to choose Scan to Media. Press OK. Understanding the Error Messages Do one of the following. Once you are familiar with the types of errors that can occur while you are using PhotoCapture Center™, you can easily identify and troubleshoot any problems. To change the quality, go to step f. Press Mono Start or Colour Start to start scanning without changing additional settings.
6 Printing photos from a camera Printing photos directly from a PictBridge camera Setting your digital camera 6 6 6 Make sure your camera is in PictBridge mode. The following PictBridge settings may be available from the LCD of your PictBridge compatible camera. Depending on your camera some of these settings may not be available. If your camera is using the USB Mass Storage standard, you can also print photos from a digital camera without PictBridge.
Printing photos from a camera Printing Images DPOF printing 6 DPOF stands for Digital Print Order Format. Note Remove any memory cards or USB Flash memory drive from the machine before connecting a digital camera. a 6 Make sure that your camera is turned off. Connect your camera to the USB direct interface (1) on the machine using the USB cable. Major digital camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd.
Chapter 6 Printing photos directly from a digital camera (without PictBridge) If your camera supports the USB Mass Storage standard, you can connect your camera in storage mode. This enables you to print photos from your camera. Printing Images Note 6 Remove any memory cards or USB Flash memory drive from the machine before connecting a digital camera. a If you would like to print photos in PictBridge mode, see Printing photos directly from a PictBridge camera on page 50.
Printing photos from a camera Understanding the Error Messages 6 Once you are familiar with the types of errors that can occur while you are using PictBridge, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory. Unusable Device This message will appear if you connect a camera which is not in PictBridge mode nor using the USB Mass Storage standard.
Chapter 6 54
Section IV Software Software and Network features IV 56
7 Software and Network features The CD-ROM includes the Software User’s Guide and Network User’s Guide (DCP-560CN only) for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section. c Click the heading you would like to read from the list at the left of the window.
Section V Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary V 58 66 84 93 105
A Safety and Legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard grounded electrical socket. Choose a location where the temperature remains between 10°C and 35°C. CAUTION • Avoid placing your machine in a high-traffic area. • Avoid placing your machine on carpet. • DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water.
Safety and Legal To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the electrical socket. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this may cause an electrical shock. A DO NOT pull in the middle of the AC power cord.
DO NOT put your hands on the edge of the machine under the document cover or the scanner cover. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury. DO NOT touch the paper feed roller. Doing this may cause injury.
Safety and Legal DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover. A DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
WARNING • This product must be installed near an electrical socket that is easily accessible. In case of an emergency, you must unplug the power cord from the electrical socket to shut off the power completely. • Always make sure the plug is fully inserted. Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall socket before cleaning the inside of the machine.
Safety and Legal 14 Unplug this product from the power socket and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed. If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed, adjust only those controls that are covered by the operating instructions.
Legal limitations for copying It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you check with relevant legal authorities if in doubt about a particular item or document. The following are examples of documents which may not be copied: Money Bonds or other certificates of debt Certificates of Deposit Armed Forces Service or Draft papers.
Safety and Legal Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2007 Brother Industries, Ltd. All rights reserved. Microsoft and Windows are registered trademarks of Microsoft in the U.S. and other countries.
B Troubleshooting and Routine Maintenance Troubleshooting B B If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 81.) Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media on page 16.) Make sure the Jam Clear Cover is set properly. Smudged stain at the top center of the printed page.
Copying Difficulties Difficulty Suggestions Vertical streaks appear on copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner on page 78.) Poor copy results when using the ADF (DCP-560CN only) Try using the scanner glass. (See Using the scanner glass on page 11.) Vertical black line appears in copies. (DCP-560CN only) Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip.
Troubleshooting and Routine Maintenance PhotoCapture Center™ Difficulties Difficulty Suggestions Removable Disk does not work properly. 1 Have you installed the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows® 2000 update using one of the following methods. Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.) Download the latest service pack from the Microsoft Web site.
Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Cause Action Cover is Open. The scanner cover is not closed completely.
Troubleshooting and Routine Maintenance Error Message Cause Action Media is Full. The memory card or USB Flash memory drive you are using already contains 999 files. Your machine can only save to your memory card or USB Flash memory drive if it contains less than 999 files. Try deleting unused files to free some space and try again. Near Empty One or more of the ink cartridges are running out of ink. Order a new ink cartridge. No Cartridge An ink cartridge is not installed properly.
Error Message Cause Action Unusable Device A broken device has been connected to the USB direct interface. Unplug the device from the USB direct interface, then press On/Off to turn the machine off and then on again. A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface. For more information, visit us at http://solutions.brother.com. Unplug the device from the USB direct interface.
Troubleshooting and Routine Maintenance Document is jammed inside the ADF unit a Take out any paper from the ADF that is not jammed. b c Lift the document cover. If you cannot remove the jammed paper from the front, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step. B Pull the jammed document out to the left. c Remove the Jam Clear Cover (1). Pull the jammed paper out of the machine. 1 d e Close the document cover.
d Put the Jam Clear Cover back on. Make sure the cover is set properly. e Lift the scanner cover (1) from the front side of the machine until it locks securely into the open position. Make sure that there is no jammed paper left inside the machine. Check both ends of the print carriage. 1 Note If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. 74 f Lift the scanner cover to release the lock (1).
Troubleshooting and Routine Maintenance Routine maintenance Replacing the ink cartridges b B Pull the lock release lever down and take out the ink cartridge for the color shown on the LCD. B Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.
g Improper Setup DO NOT touch the area shown in the illustration below. The machine will automatically reset the ink dot counter. Note • If you replaced an ink cartridge, the LCD will ask you to verify that it was a brand new one. (For example, Did You Change Black) For each new cartridge you installed, press + (Yes) to automatically reset the ink dot counter for that colour. If the ink cartridge you installed is not a brand new one, be sure to press - (No).
Troubleshooting and Routine Maintenance CAUTION DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. Cleaning the outside of the machine B CAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
d Wipe the inside and outside of the paper tray with a soft cloth to remove dust. Cleaning the scanner a B Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 3 e Close the output paper tray cover and put the paper tray firmly back in the machine.
Troubleshooting and Routine Maintenance Cleaning the machine printer platen B WARNING Unplug the machine from the electrical socket before cleaning the printer platen (1). a b Cleaning the paper pick-up roller B a Pull the paper tray completely out of the machine. b Unplug the machine from the electrical socket and remove the Jam Clear Cover (1). Using both hands, use the plastic tabs on both sides of the machine to lift the scanner cover until it locks securely into the open position.
d Put the Jam Clear Cover back on. Make sure the cover is set properly. e f Re-connect the power cord. Checking the print quality If faded or streaked colours and text appear on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. Slowly push the paper tray completely back into the machine. Cleaning the print head To maintain print quality, the machine will automatically clean the print head when needed.
Troubleshooting and Routine Maintenance j Press Stop/Exit. If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colour. After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother dealer. d Press Mono Start or Colour Start.
Machine Information Checking the serial number You can see the machine’s serial number on the LCD. a b Press Menu. Press a or b to choose Machine Info.. Press OK. c Press a or b to choose Serial No.. Press OK. d Press Stop/Exit. 82 B Packing and shipping the machine B When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty.
Troubleshooting and Routine Maintenance CAUTION g Wrap the machine in the bag and put it in the original carton with the original packing material. h Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. If you are not able to find the yellow protective part, DO NOT remove the ink cartridges before shipping. It is essential that the machine be shipped with either the yellow protective part or the ink cartridges in position.
C Menu and Features On-screen programming Mode and menu keys C Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Access the main menu, PhotoCapture menu or Scan menu. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine.
Menu and Features Menu table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( ) Level 1 Level 2 Level 3 Options Descriptions Page General Setup Paper Type — Plain Paper* Sets the type of paper in the paper tray. 23 Sets the size of the paper in the paper tray. 23 Adjusts the contrast of the LCD. 24 You can adjust the brightness of the LCD backlight.
Level 1 Level 2 Level 3 Options Descriptions Page LAN TCP/IP BOOT Method Auto* Chooses the BOOT method that best suits your needs. See Network User's Guide on the CD-ROM (DCP-560CN only) Static RARP BOOTP DHCP IP Address [000-255]. Enter the IP address. [000-255]. [000-255]. [000-255] Subnet Mask [000-255]. Enter the Subnet mask. [000-255]. [000-255]. [000-255] Gateway [000-255]. Enter the Gateway address. [000-255]. [000-255].
Menu and Features Level 1 Level 2 Level 3 Options Descriptions Page LAN Setup Misc. Ethernet Auto* Chooses the Ethernet link mode. See Network User's Guide on the CD-ROM (DCP-560CN only) (Continued) 100B-FD 100B-HD 10B-FD 10B-HD Factory Reset — Yes No Help List — — User Settings — — Network Config (DCP-560CN only) — — Machine Info. Serial No. — Initial Setup Date&Time Local Language Print Reports Restores all network settings to the factory default.
Copy (Default display) Level 1 Level 2 Level 3 Options Descriptions Page Quality — — Fast Choose the Copy resolution for your type of document. 29 You can choose the enlargement or reduction ratio for your type of document. 29 Choose the paper type that matches the paper in the tray. 32 Choose the paper size that matches the paper in the tray. 32 Adjusts the brightness of copies.
Menu and Features Level 1 Level 2 Level 3 Contrast — — Options Descriptions Page Adjusts the contrast of copies. 31 Adjusts the amount of Red in copies. 31 0 Color Adjust Red — 0 Green Adjusts the amount of Green in copies. — 0 Blue — Adjusts the amount of Blue in copies. 0 Stack/Sort (DCP-560CN only) — Page Layout — — Stack* Sort — Off(1 in 1)* 2 in 1 (P) You can choose to stack or sort multiple copies. 31 You can make N in 1 or Poster copies.
PhotoCapture ( ) Level 1 Level 2 Level 3 Options Descriptions Page View Photo(s) — — See the print settings in the following table. You can preview your photos on the LCD. 37 Print Index Paper Type — Plain Paper* You can print a thumbnail page. 37 Inkjet Paper Brother Photo Other Photo Paper Size — Letter Print Photos — — See the print settings in the following table. You can print an individual image.
Menu and Features Print Settings Option 1 Option 2 Option 3 Option 4 Descriptions Page Print Quality Normal — — Choose the print quality. 45 — — Choose the paper type. 45 (When A4 or Letter is chosen) — Choose the paper and print size. 45 — — Adjusts the brightness. 46 — — Adjusts the contrast.
Option 1 Option 2 Option 3 Option 4 Descriptions Page Cropping On* — — Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. 47 — — Expands the printable area to fit the edges of the paper. 47 — — You can save your print settings. 47 — — You can restore all settings to the factory settings.
D Specifications General D D Memory Capacity 32 MB ADF (automatic document feeder) (DCP-560CN only) Up to 10 pages Recommended Environment for Best Results: Temperature: 20°C - 30°C Humidity: 50% - 70% Paper: [80 gsm] A4 or Letter size Paper Tray 100 Sheets [80 gsm] Printer Type Ink Jet Print Method Black: Piezo with 94 × 1 nozzle Colour: Piezo with 94 × 3 nozzles LCD (liquid crystal display) 50.
Dimensions (DCP-560CN) (DCP-350C) 150 mm 180 mm 398 mm 398 mm 360 mm 370 mm 351 mm 351 mm 443 mm 443 mm Weight (DCP-350C) 7.3 kg (DCP-560CN) 8.2 kg Noise Operating: 50 dB or less 1 Temperature Operating: 10 to 35°C Best Print Quality: 20 to 33°C Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation) Humidity 1 94 This depends on printing conditions.
Specifications Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper 2, transparencies 1 2 and envelopes Paper size: Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 2L, Index card and Post card 3. Width: 89 mm (3.5 in.) -216 mm (8.5 in.) Height: 127 mm (5.0 in.) - 356 mm (14.0 in.) For more details, see Paper weight, thickness and capacity on page 15. Maximum paper tray capacity: Approx.
Copy D Colour/Monochrome Yes/Yes Document Size ADF Width (DCP-560CN): 148 mm to 215.9 mm ADF Height (DCP-560CN): 148 mm to 355.6 mm Scanner Glass Width: Max. 215.9mm Scanner Glass Height: Max. 297 mm Copy Width: Max.
Specifications PhotoCapture Center™ Compatible Media 1 D CompactFlash® (Type I only) (Microdrive™ is not compatible) (Compact I/O cards such as Compact LAN card and Compact Modem card are not supported.
PictBridge D Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge for more information.
Specifications Scanner D Colour/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista™) Mac OS® X 10.2.4 or greater WIA Compliant Yes (Windows® XP 1/Windows Vista™) Colour Depth 36 bit colour Processing (Input) 24 bit colour Processing (Output) (Actual Input: 30 bit colour/Actual Output: 24 bit colour) Resolution Up to 19200 × 19200 dpi (interpolated) 2 Up to 600 × 2400 dpi (optical) Scanning Speed Colour: up to 6.02 sec.
Printer Printer Driver D Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista™ driver supporting Brother Native Compression mode Mac OS® X 10.2.
Specifications Interfaces D USB A USB 2.0 interface cable that is no longer than 2.0 m. 1 2 LAN cable 3 (DCP-560CN only) Ethernet UTP cable category 5 or greater. 1 Your machine has a full-speed USB 2.0 interface. This interface is compatible with Hi-Speed USB 2.0; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported for Macintosh®.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Operating Systems Windows® 1, 4 2000 Professional Supported Interface Functions Minimum Processor Printing Required Recommended HARD Disk RAM Space USB Intel® Scanning, 10/100 Pentium® II or BASE-TX XP Home Removable AMD equivalent (DCP560CN 3 XP Professional Disk only) 256MB AMD Opteron™ 512MB XP Professional x64 Edition 480MB AMD Athlon™ 64 Intel® Xeon™ with Intel® EM64T Intel® Pentium® 4 with Intel® EM64T Windows Vis
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge Replacement Ink Cartridges The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing. Afterward, replacement ink cartridges will print the specified number of pages.
Network (LAN) (DCP-560CN only) LAN You can connect your machine to a network for Network Printing and Network Scanning. Also included is Brother BRAdmin Light 1 Network Management software. Support for Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista™ Mac OS ® X 10.2.
E Glossary E This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Brightness Changing the Brightness makes the whole image lighter or darker. Contrast Setting to compensate for dark or light documents, by making copies of dark documents lighter and light documents darker.
F Index A E ADF (automatic document feeder) ...........10 Apple® Macintosh® See Software User's Guide on the CD-ROM. .................................................. Envelopes ............................. 14, 18, 19, 20 Error messages on LCD .......................... 70 Ink Empty ............................................. 70 Near Empty .......................................... 71 No Paper Fed ....................................... 71 Out of Memory ......................................
M Macintosh® See Software User's Guide on the CD-ROM. .................................................. Maintenance, routine replacing ink cartridges .........................75 Menu Table ..............................................84 Mode, entering PhotoCapture .......................................... 7 Scan ........................................................ 7 N Network Printing See Network User's Guide on the CD-ROM. ...............................................
R Reducing copies ......................................29 Reports Help List ..................................................9 how to print .............................................9 User Settings ..........................................9 Resolution copy ......................................................96 print .....................................................100 scan ......................................................99 S Safety Instructions ...................................
For Australia Only: Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Warranty.
Visit us on the World Wide Web http://www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
