USER’S GUIDE DCP-350C DCP-560CN Version A
If you need to call Customer Service Please complete the following information for future reference: Model Number: DCP-350C and DCP-560CN (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
For Customer Service In USA: 1-800-284-4329 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-877-552-MALL (6255) 1-800-947-1445 (fax) http://www.brothermall.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother® One Year Limited Warranty and Replacement Service (USA only) Who is covered: This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
Brother® One Year Limited Warranty and Replacement Service (USA only) discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts.
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother's sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.
Table of Contents Section I 1 General General Information 2 Using the documentation .......................................................................................2 Symbols and conventions used in the documentation ....................................2 Accessing the Software User’s Guide and Network User’s Guide ........................2 Viewing Documentation ...................................................................................2 Accessing Brother Support (For Windows®) ............
Section II Copy 4 Making copies 26 How to copy......................................................................................................... 26 Making a single copy ..................................................................................... 26 Making multiple copies ..................................................................................26 Stop copying.................................................................................................. 26 Copy options..........
PhotoCapture Center® print settings ...................................................................42 Print Quality ...................................................................................................43 Paper options ................................................................................................43 Adjusting Brightness, Contrast and Color......................................................44 Cropping .......................................................................
B Troubleshooting and Routine Maintenance 65 Troubleshooting .................................................................................................. 65 If you are having difficulty with your machine ................................................ 65 Error messages ...................................................................................................69 Error animation ..............................................................................................
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Section I General General Information Loading documents and paper General setup I 2 10 22
1 General Information Using the documentation 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific keys on the machine’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic.
General Information c If the language screen appears, click your language. The CD-ROM main menu will appear. How to find Scanning instructions 1 There are several ways you can scan documents.
Chapter 1 Viewing Documentation (For Macintosh®) a How to find Scanning instructions 1 Turn on your Macintosh®. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. There are several ways you can scan documents. You can find the instructions as follows: Software User’s Guide Scanning (For Mac OS ® X 10.2.4 or greater) ControlCenter2 (For Mac OS® X 10.2.4 or greater) Network Scanning (For Mac OS® X 10.2.
General Information Accessing Brother Support (For Windows®) 1 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on For Customer Service on page ii and on the Brother CDROM. Click Brother Support on the main menu. The following screen will appear: To access our web site (www.brother.com), click Brother Home Page.
Chapter 1 Control panel overview 1 The DCP-350C and DCP-560CN have the same control panel keys. 9 COPY 20:48 6 5 Normal 100% Plain Letter 0 1 LCD (liquid crystal display) Displays messages on the screen to help you set up and use your machine. Also, you can adjust the angle of the LCD display by lifting it. 2 Number of Copies Use this key to make multiple copies. 3 Menu keys: d or c Press to scroll backward or forward to a menu selection.
General Information 5 Stop/Exit Stops an operation or exits from a menu. 6 On/Off You can turn the machine on and off. If you turn the machine off, it will still periodically clean the print head to maintain print quality. 7 Ink Lets you clean the print head, check the print quality, and check the available ink volume. 8 Mode keys 1 Scan Lets you access Scan mode. PhotoCapture Lets you access PhotoCapture Center® mode.
Chapter 1 LCD display screen 1 c MENU The LCD display screen shows the mode the machine is in, the current settings, and the available ink volume. COPY General Setup Paper Type Paper Size LCD Settings 01 Normal 100% Plain Letter 0 Quality Enlarge/Reduce Paper Type Paper Size Brightness 20:48 Press a or b to choose Paper Type. Select & Press Plain Letter OK Press OK. d Press a or b to choose Inkjet Paper.
General Information Status LED indications The Status LED (light emitting diode) is a light that shows the status of the machine, as shown in the table. 1 Printing Reports 1 1 The following reports are available: Help List A help list about how to quickly program your machine. User Settings COPY Quality Enlarge/Reduce Paper Type Paper Size Brightness 20:48 01 Normal 100% Plain Letter 0 Lists your settings. Network Config (DCP-560CN only) Lists your Network settings.
2 Loading documents and paper Loading documents How to load documents Using the ADF (DCP-560CN only) CAUTION DO NOT pull on the document while it is feeding. 2 The ADF can hold up to 10 pages and feeds each sheet individually. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF. Recommended environment Temperature: 68 to 86° F (20 to 30° C) Humidity: 50% to 70% Paper: 20 lb LTR (80 g/m2 A4) Document Sizes Supported Length: 5.8 to 14 in. (148 to 355.
Loading documents and paper Using the scanner glass You can use the scanner glass to copy or scan pages of a book or one page at a time. Document Sizes Supported Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in. (215.9 mm) Weight: Up to 4.4 lb (2 kg) How to load documents CAUTION 2 If you are scanning a book or thick document, DO NOT slam the cover down or press on it. Scannable area 2 2 The scannable area depends on the settings in the application you are using.
Chapter 2 Acceptable paper and other media The print quality can be affected by the type of paper you are using in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities. For best results, use the Brother paper.
Loading documents and paper Improper Setup DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper 2 1 1 1 0.08 in. (2 mm) or longer • Extremely shiny or highly textured paper • Paper already printed on by a printer • Paper that cannot be arranged uniformly when stacked • Paper made with a short grain Paper capacity of the output paper tray 2 2 Up to 50 sheets of 20 lb Letter or 80 g/m A4 paper.
Chapter 2 Choosing the right media 2 Paper type and size for each operation Paper Type Cut Sheet Cards Envelopes Transparencies 14 Paper Size 2 Usage Copy Photo Capture Print Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes Yes A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes Legal 8 1/2 × 14 in. (216 × 356 mm) Yes – Yes Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) – – Yes JIS B5 7.2 × 10.1 in. (182 × 257 mm) – – Yes A5 5.8 × 8.3 in. (148 × 210 mm) Yes – Yes A6 4.1 × 5.
Loading documents and paper Paper weight, thickness and capacity Paper Type Weight Thickness No. of sheets Cut Sheet Plain Paper 17 to 32 lb (64 to 120 g/m2) 0.003 to 0.006 in. (0.08 to 0.15 mm) 100 1 Inkjet Paper 17 to 53 lb (64 to 200 g/m2) 0.003 to 0.01 in. (0.08 to 0.25 mm) 20 Cards 1 2 Glossy Paper Up to 58 lb (Up to 220 g/m2) Up to 0.01 in. (Up to 0.25 mm) 20 2 Photo 4"×6" Up to 64 lb (Up to 240 g/m2) Up to 0.01 in. (Up to 0.
Chapter 2 Loading paper and other media b 2 Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size. 1 Note To print on Photo (4"×6") or Photo L (3.5"×5") paper, you must use the photo bypass tray. (See Loading photo paper on page 19.) a If the paper support flap is open, close it, and then pull the paper tray completely out of the machine. Lift the output paper tray cover (1). 2 c Fan the stack of paper well to avoid paper jams and misfeeds.
Loading documents and paper Note f Close the output paper tray cover. When you use Legal size paper, press and hold the universal guide release button as you slide out the front of the paper tray. e 2 g Slowly push the paper tray completely into the machine. h While holding the paper tray in place, pull out the paper support (1) until it clicks and unfold the paper support flap (2). Gently adjust the paper side guides with both hands to the paper.
Chapter 2 Loading envelopes and post cards How to load envelopes and post cards 2 About envelopes a 2 Use envelopes that weigh from 20 to 25 lb (75 to 95 g/m2). Some envelopes need margin settings to be set in the application. Make sure you do a test print first. Before loading, press the corners and sides of the envelopes or post cards to make them as flat as possible. Note If the envelopes or post cards are ‘doublefeeding,’ put one envelope or post card in the paper tray at a time.
Loading documents and paper If you have problems when printing on envelopes, try the following suggestions: a b c Open the envelope flap. Make sure the open flap is either to the side of the envelope or to the back edge of the envelope when printing. Adjust the size and margin in your application. Loading photo paper 2 Note 2 In Canada, the photo bypass tray is called the photo paper tray.
Chapter 2 c Put the photo paper into the photo bypass tray and gently adjust the paper side guides to the paper. Make sure the paper side guides touch the sides of the paper. Note • Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems. • Always make sure that the paper is not curled. d 20 When you have finished printing photos return the photo bypass tray to the normal printing position.
Loading documents and paper Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on. Cut Sheet Paper Envelopes 3 3 4 1 4 1 2 2 Top (1) Bottom (2) Left (3) Right (4) Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.47 in.
3 General setup Paper settings Paper Type To get the best print quality, set the machine for the type of paper you are using. a b c d e Press Menu. Press a or b to choose General Setup. Press OK. Press a or b to choose Paper Type. Press OK. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency. Press OK. Press Stop/Exit. Note The machine ejects paper with printed surfaces face up onto the paper tray in front of the machine.
General setup LCD display LCD Contrast 3 3 You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting. Setting the backlight brightness 3 You can adjust the brightness of the LCD backlight. If you are having difficulty reading the LCD, try changing the brightness setting. a b Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose LCD Settings. Press OK.
Chapter 3 Setting the Dim Timer for the backlight Setting the Off Timer 3 You can set how long the LCD backlight stays on after the last key press. a b Press Menu. c 3 You can set how long the LCD stays on after the last key press. This is a power saving feature. The machine can print and scan when the LCD is off. a b Press Menu. Press a or b to choose LCD Settings. Press OK. c Press a or b to choose LCD Settings. Press OK. d Press a or b to choose Dim Timer. Press OK.
Section II Copy Making copies II 26
4 Making copies How to copy Making a single copy a b 4 4 c Quality Enlarge/Reduce Paper Type Paper Size Brightness Press Black Start or Color Start. 1 1 Normal 100% Plain Letter 0 No of Copies You can enter the number of copies you want by pressing + or - repeatedly. Press a or b to scroll through the copy options menu. Press + or - repeatedly until the number of copies you want appears (up to 99). Quality (See page 27.) Enlarge/Reduce (See page 27.) Press Black Start or Color Start.
Making copies Enlarging or reducing the image copied Note You can save some of the settings that you use most often by setting them as default. These settings will stay until you change them again. (See Setting your changes as the new default on page 30.) Changing copy quality 4 You can choose an enlargement or reduction ratio. 4 a b c Load your document. Enter the number of copies you want. Press a or b to choose Enlarge/Reduce. Press OK. You can choose the copy quality.
Chapter 4 Making N in 1 copies or a poster (page layout) You can also make a poster. When you use the poster feature your machine divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass. You can only make one poster copy at a time. a b c Load your document. d Press a or b to choose Off(1 in 1), 2 in 1 (P), 2 in 1 (L), 4 in 1 (P), 4 in 1 (L) or Poster(3 x 3). Press OK.
Making copies Sorting copies using the ADF (DCP-560CN only) Contrast 4 You can sort multiple copies. Pages will be stacked in reverse order. a b c You can adjust the copy contrast to help an image look sharper and more vivid. Enter the number of copies you want. a b c Press a or b to choose Stack/Sort. Press OK. d Press a to increase the contrast or press b to decrease the contrast. Press OK. e If you do not want to change additional settings, press Black Start or Color Start.
Chapter 4 Paper options Paper Type 4 4 If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality. a b c d e Load your document. Enter the number of copies you want. Press a or b to choose Paper Type. Press OK. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency. Press OK. If you do not want to change additional settings, press Black Start or Color Start.
Section III Walk-up Photo Printing III PhotoCapture Center®: Printing photos from a 32 memory card or USB Flash memory drive Printing photos from a camera 49
5 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive PhotoCapture Center® Operations Printing from a memory card or USB Flash memory drive without a PC Using a memory card or USB Flash memory drive 5 5 Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See Print Images on page 35.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Memory cards or a USB Flash memory drive folder structure 5 To avoid errors, remember the following points: The image file extension must be .JPG (Other image file extensions like .JPEG, .TIF, .GIF and so on will not be recognized). Walk-up PhotoCapture Center ® printing must be performed separately from PhotoCapture Center® operations using the PC. (Simultaneous operation is not available.
Chapter 5 Getting started PhotoCapture key lights: 5 Firmly put a memory card or USB Flash memory drive into the proper slot. PhotoCapture light is on, the memory card or USB Flash memory drive is properly inserted.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Entering PhotoCapture mode After you insert the memory card or USB Flash memory drive, press the (PhotoCapture) key to illuminate it in green and display the PhotoCapture options on the LCD. The LCD shows: 5 Print Images View Photo(s) 5 You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD.
Chapter 5 The PhotoCapture Center® does not recognize any other numbers or file names that your digital camera or PC has used to identify the pictures. You can print a thumbnail page (Index page with 5 images per line). This will show all the pictures on the memory card or USB Flash memory drive. Print Photos Before you can print an individual image, you have to know the image number. a Make sure you have put a memory card or USB Flash memory drive in the proper slot.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Photo Effects 5 Enhance Skin-Tone Enhance Skin-Tone is best used for adjusting portrait photographs. It detects human skin color in your photos and adjusts the image. You can edit and add effects to your photos and view them on the LCD before printing. a Note • After adding each effect, you can enlarge the view of the image by pressing Ink. To go back to the original size, press Ink again.
Chapter 5 Enhance Scenery 5 Enhance Scenery is best used for adjusting landscape photographs. It highlights green and blue area in your photo, so that the landscape looks more sharp and vivid. a (PhotoCapture). b Press a or b to choose Photo Effects. Press OK. c Press d or c to choose your photo. Press OK. d Press a or b to choose Enhance Scenery. Press OK. e Press a or b to choose Photo Effects. Press OK. c Press d or c to choose your photo. Press OK.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Monochrome 5 f Press OK and change the print settings. (See page 42.) You can convert your photo to black & white. a Make sure you have put a memory card or USB Flash memory drive in the proper slot. Press b c d If you do not want to change any settings, press Color Start to print. (PhotoCapture). Search by Date Press a or b to choose Photo Effects. Press OK. a f Do one of the following.
Chapter 5 Print All Photos You can print all the photos on your memory card. a Make sure you have put a memory card or USB Flash memory drive in the proper slot. Press b 5 Slide show You can view all your photos on the LCD using Slide show. You can also choose a photo during the operation. a (PhotoCapture). Make sure you have put a memory card or USB Flash memory drive in the proper slot. Press Press a or b to choose Print All Photos. Press OK.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Trimming 5 You can trim your photo and print a part of the image. Note If your photo is very small or has irregular proportions you may not be able to trim the photo. The LCD will display Image Too Small. or Image Too Long.. a Make sure you have put a memory card or USB Flash memory drive in the proper slot. Press (PhotoCapture). b Press a or b to choose Trimming. Press OK. c Press d or c to choose your photo.
Chapter 5 PhotoCapture Center® print settings 5 You can change the print settings temporarily for the next printing. These settings are temporary, and the machine returns to its default settings 3 minutes after printing. Note You can save the print settings you use most often by setting them as default. (See Setting your changes as the new default on page 46.) PHOTO Print Quality Paper Type Paper Size Brightness Contrast Print Start 1 0001 1 Photo OtherPHT 4"x 6" 0 0 Press No.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Menu Selections Options 1 Options 2 Page 44 Contrast (Does not appear when Photo Effects is chosen.) 44 True2Life On/Off (Does not appear when Photo Effects is chosen.) White Balance / Sharpness / Color Density / Exit Cropping On/Off 45 Borderless On/Off 45 Set New Default Yes/No 46 Factory Reset Yes/No 46 Print Quality a b c 5 Press a or b to choose Print Quality. Press OK.
Chapter 5 Adjusting Brightness, Contrast and Color Brightness a Press a or b to choose Brightness. Press OK. b Press a to make a lighter print or press b to make a darker print. Press OK. c If you do not want to change additional settings, press Color Start to print. Contrast You can choose the contrast setting. More contrast will make an image look sharper and more vivid. a Press a or b to choose Contrast. Press OK. b Press a to increase the contrast or press b to decrease the contrast.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive Note • White Balance This setting adjusts the hue of the white areas of an image. Lighting, camera settings and other influences will effect the appearance of white. The white areas of a picture may be slightly pink, yellow or some other color. By using this setting, you can correct that effect and bring the white areas back to pure white.
Chapter 5 Setting your changes as the new default 5 You can save the print settings you use most often by setting them as the default settings. These settings will stay until you change them again. a b c d Entering Scan mode Press a or b to choose your new setting. Press OK. Repeat this step for each setting you want to change. When you want to scan to a memory card or USB Flash memory drive, press (Scan). The LCD shows: After changing the last setting, press a or b to choose Set New Default.
PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive How to scan to a memory card or USB Flash memory drive 5 You can scan black & white and color documents into a memory card or USB Flash memory drive. Black & white documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats. Color documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is 150dpi Color and the default file format is PDF.
Chapter 5 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are using PhotoCapture Center®, you can easily identify and troubleshoot any problems. Hub is Unusable. This message will appear if a Hub or USB Flash memory drive with a Hub has been put into the USB direct interface. Media Error This message will appear if you put in a memory card that is either bad or not formatted, or when there is a problem with the media drive.
6 Printing photos from a camera Printing photos directly from a PictBridge camera 6 Setting your digital camera 6 6 Make sure your camera is in PictBridge mode. The following PictBridge settings may be available from the LCD of your PictBridge compatible camera. Depending on your camera some of these settings may not be available.
Chapter 6 Printing Images Remove any memory cards or USB Flash memory drive from the machine before connecting a digital camera. Make sure that your camera is turned off. Connect your camera to the USB direct interface (1) on the machine using the USB cable. 1 1 USB direct interface b Turn on the camera. When the machine has recognized the camera, the LCD shows Camera Connected. c Choose the photo you want to print following the instructions from your camera.
Printing photos from a camera Printing photos directly from a digital camera (without PictBridge) a Make sure that your camera is turned off. Connect your camera to the USB direct interface (1) on the machine using the USB cable. 6 If your camera is using the USB Mass Storage standard, you can connect your camera in storage mode. This enables you to print photos from your camera. If you would like to print photos in PictBridge mode, see Printing photos directly from a PictBridge camera on page 49.
Chapter 6 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are using PictBridge, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory. Unusable Device This message will appear if you connect a camera which is not in PictBridge mode nor using the USB Mass Storage standard.
Section IV Software Software and Network features IV 54
7 Software and Network features The CD-ROM includes the Software User’s Guide and Network User’s Guide (DCP-560CN only) for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section. c Click the heading you would like to view from the list at the left of the window.
Section V Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary V 56 65 85 94 105
A Safety and Legal Choosing a location Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a standard AC power outlet. Choose a location where the temperature remains between 50° F and 95° F (10° C and 35° C). CAUTION • Avoid placing your machine in a high-traffic area. • Avoid placing your machine on carpet. • DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water.
Safety and Legal To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the power cord from the AC power outlet. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this may cause an electrical shock. A Always make sure the plug is fully inserted.
DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury. DO NOT touch the paper feed roller. Doing this may cause injury. DO NOT touch the area shaded in the illustration. Doing this may cause injury.
Safety and Legal When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. Do not carry the machine by holding the scanner cover. DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning the inside of the machine. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5 DO NOT use this product near water. 6 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
Safety and Legal If the product does not operate normally when the operating instructions are followed, adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. If the product has been dropped or the cabinet has been damaged. If the product exhibits a distinct change in performance, indicating a need for service.
WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document. This machine has been certified to comply with FCC standards, which are applied to the USA only.
Safety and Legal Legal limitations for copying A Color reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents.
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2007 Brother Industries, Ltd. All rights reserved. Microsoft and Windows are registered trademarks of Microsoft in the U.S. and other countries. Windows Vista is either a registered trademark or trademark of Microsoft Corporations in the United States and/or other countries.
B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Printing (continued) Difficulty Suggestions White horizontal lines appear in text or graphics. Clean the print head. (See Cleaning the print head on page 80.) Try using the recommended types of paper. (See Acceptable paper and other media on page 12.) If you want to print on Photo 4"×6" or Photo L 3.5"×5" paper, make sure you use the photo bypass tray. (See Loading photo paper on page 19.) The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 80.
Troubleshooting and Routine Maintenance Copying Difficulties Difficulty Suggestions Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner on page 78.) Poor copy results when using the ADF (DCP-560CN only) Try using the scanner glass. (See Using the scanner glass on page 11.) Vertical black line appears in copies. (DCP-560CN only) Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip.
PhotoCapture Center® Difficulties Difficulty Suggestions Removable Disk does not work properly. 1 Have you installed the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows® 2000 update using one of the following methods. Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.) Download the latest service pack from the Microsoft Web site. 3) Wait about 1 minute after you restart the PC, and then connect the USB cable.
Troubleshooting and Routine Maintenance Error messages B As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Error Message Cause Action Cover is Open.
Error Message Cause Action Near Empty One or more of the ink cartridges are running out of ink. Order a new ink cartridge. (See Ordering accessories and supplies on page iii.) No Cartridge An ink cartridge is not installed properly. Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 74.) No File The memory card or USB Flash memory drive in the media drive does not contain a .JPG file.
Troubleshooting and Routine Maintenance Error Message Cause Action Unusable Device Please Disconnect USB Device. A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface. Unplug the device from the USB direct interface. For more information, visit us at http://solutions.brother.com Error animation B Error animation automatically displays stepby-step instructions when paper gets jammed or ink cartridges become empty.
Document is jammed inside the ADF unit a Take out any paper from the ADF that is not jammed. b c Lift the document cover. Printer jam or paper jam B B Take out the jammed paper depending on where it is jammed in the machine. a Pull the paper tray (1) out of the machine. Pull the jammed document out to the left. 1 b Pull out the jammed paper (1). 1 d e Close the document cover. Press Stop/Exit.
Troubleshooting and Routine Maintenance d Remove the Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine. e Put the Jam Clear Cover back on. Make sure the cover is set properly. f Lift the scanner cover (1) from the front side of the machine until it locks securely into the open position. Make sure that there is no jammed paper left in the corners of the machine. 1 CAUTION DO NOT place the jam clear cover face down as shown in the illustration.
g Lift the scanner cover to release the lock (1). Gently push the scanner cover support down (2) and close the scanner cover (3). Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. The LCD will tell you which ink cartridge is low or needs replacing.
Troubleshooting and Routine Maintenance b Pull the lock release lever down and take out the ink cartridge for the color shown on the LCD. Improper Setup DO NOT touch the area shown in the illustration below. Note If the protective yellow caps come off when you open the bag, the cartridge will not be damaged. e Each color has its own correct position. Insert the ink cartridge in the direction of the arrow on the label.
g The machine will automatically reset the ink dot counter. Note • If you replaced an ink cartridge, the LCD will ask you to verify that it was a brand new one. (For example, Did You Change Black) For each new cartridge you installed, press + (Yes) to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, be sure to press - (No).
Troubleshooting and Routine Maintenance Cleaning the outside of the machine Clean the outside of the machine as follows: a CAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. DO NOT use cleaning materials that contain ammonia. B B Pull the paper tray (1) completely out of the machine. 1 b Wipe the outside of the machine with a soft cloth to remove dust.
Cleaning the scanner a B Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 3 2 b Cleaning the machine printer platen WARNING Unplug the machine from the AC power outlet before cleaning the printer platen (1). If ink is scattered on or around the printer platen, wipe it off with a soft, dry, lint-free cloth.
Troubleshooting and Routine Maintenance Cleaning the paper pick-up roller a Pull the paper tray completely out of the machine. b Unplug the machine from the AC power outlet and remove the Jam Clear Cover (1). c Clean the paper pick-up roller (1) with isopropyl alcohol on a cotton swab. B 1 1 d Put the Jam Clear Cover back on. Make sure the cover is set properly. e f Re-connect the power cord. Slowly push the paper tray completely back into the machine.
Cleaning the print head To maintain good print quality, the machine will automatically clean the print head. You can start the cleaning process manually if there is a print quality problem. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only, three colors at a time (Yellow/Cyan/Magenta), or all four colors at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
Troubleshooting and Routine Maintenance i j After cleaning is finished, press Color Start. The machine starts printing the Print Quality Check Sheet again and then returns to step e. Press Stop/Exit. If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colors. After replacing the ink cartridge, check the print quality.
Checking the ink volume B Machine Information You can check the ink that is left in the cartridge. Checking the serial number a b You can see the machine’s serial number on the LCD. c Press Ink. Press a or b to choose Ink Volume. Press OK. The LCD shows the ink volume. Press Stop/Exit. Note You can check the ink volume from your computer. (See Printing for Windows ® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.) 82 a b Press Menu.
Troubleshooting and Routine Maintenance Packing and shipping the machine When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. CAUTION It is important to allow the machine to ‘park’ the print head after a print job. Listen carefully to the machine before unplugging it to make sure that all mechanical noise has stopped.
g Wrap the machine in the bag and put it in the original carton with the original packing material. h Pack the printed materials in the original carton as shown below. Do not pack the used ink cartridges in the carton. Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your ‘Exchange’ machine. i 84 Close the carton and tape it shut.
C Menu and Features On-screen programming Mode and menu keys Access the main menu, PhotoCapture menu or Scan menu. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options. You can program your machine by using the Menu table that begins on page 86. These pages list the menu selections and options.
Menu table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( ) Level 1 Level 2 Level 3 Options Descriptions Page General Setup Paper Type — Plain Paper* Sets the type of paper in the paper tray. 22 Sets the size of the paper in the paper tray. 22 Adjusts the contrast of the LCD. 23 You can adjust the brightness of the LCD backlight.
Menu and Features Level 1 Level 2 Level 3 Options Descriptions Page LAN TCP/IP BOOT Method Auto* Chooses the BOOT method that best suits your needs. See Network User's Guide on the CD-ROM (DCP-560CN only) Static RARP BOOTP DHCP IP Address [000-255]. Enter the IP address. [000-255]. [000-255]. [000-255] Subnet Mask [000-255]. Enter the Subnet mask. [000-255]. [000-255]. [000-255] Gateway [000-255]. Enter the Gateway address. [000-255]. [000-255].
Level 1 Level 2 Level 3 Options Descriptions Page LAN Setup Misc. Ethernet Auto* Chooses the Ethernet link mode. See Network User's Guide on the CD-ROM (DCP-560CN only) 100B-FD 100B-HD (continued) 10B-FD 10B-HD Factory Reset — Yes No Print Reports Help List — — User Settings — — Network Config — — Restores all network settings to the factory default. Prints these lists and reports. 9 (DCP-560CN only) Machine Info. Serial No.
Menu and Features Copy (Default display) Level 1 Level 2 Level 3 Options Descriptions Page Quality — — Fast Choose the Copy resolution for your type of document. 27 You can choose the enlargement or reduction ratio for your type of document. 27 Choose the paper type that matches the paper in the tray. 30 Choose the paper size that matches the paper in the tray. 30 Adjusts the brightness of copies.
Level 1 Level 2 Level 3 Contrast — — Options Descriptions Page Adjusts the contrast of copies. 29 Adjusts the amount of Red in copies. 29 0 Color Adjust Red — 0 Green Adjusts the amount of Green in copies. — 0 Blue — Adjusts the amount of Blue in copies. 0 Stack/Sort (DCP-560CN only) — Page Layout — — Stack* Sort — Off(1 in 1)* 2 in 1 (P) You can choose to stack or sort multiple copies. 29 You can make N in 1 or Poster copies. 28 You can save your copy settings.
Menu and Features PhotoCapture ( ) Level 1 Level 2 Level 3 Options Descriptions Page View Photo(s) — — See the print settings in the following table. You can preview your photos on the LCD. 35 Print Index Paper Type — Plain Paper* You can print a thumbnail page. 35 See the print settings in the following table. You can print an individual image. 36 See the print settings in the following table. You can adjust your photos with these settings.
Print Settings Option 1 Option 2 Print Quality Normal Option 3 Option 4 Descriptions Page — — Choose the print quality. 43 — — Choose the paper type. 43 (When A4 or Letter is chosen) — Choose the paper and print size. 43 — — Adjusts the brightness. 44 — — Adjusts the contrast. 44 Adjusts the hue of the white areas. 44 (Does not appear Photo* for DPOF printing) Paper Type Plain Paper Inkjet Paper Brother Photo Other Photo* Paper Size Letter A4 4"x 3" 4"x6"* 5"x 3.
Menu and Features Option 1 Option 2 Option 3 Option 4 Descriptions Page Cropping On* — — Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. 45 — — Expands the printable area to fit the edges of the paper. 45 — — You can save your print settings. 46 — — You can restore all settings to the factory settings.
D Specifications General D Memory Capacity 32 MB ADF (automatic document feeder) (DCP-560CN only) Up to 10 pages Recommended Environment for Best Results: Temperature: 68° F - 86° F (20° C - 30° C) Humidity: 50% - 70% Paper: [20 lb (80 g/m 2)] A4 or Letter size Paper Tray 100 Sheets [20 lb (80 g/m 2)] Printer Type Ink Jet Print Method Black: Piezo with 94 × 1 nozzle Color: Piezo with 94 × 3 nozzles LCD (liquid crystal display) 2.0 in. (50.
Specifications Dimensions (DCP-560CN) (DCP-350C) 5.9 in. (150 mm) 7.1 in. (180 mm) 15.7 in. (398 mm) 15.7 in. (398 mm) 14.2in. (360 mm) 14.6 in. (370 mm) 13.8 in. (351 mm) 13.8 in. (351 mm) 17.4 in. (443 mm) Weight 17.4 in. (443 mm) (DCP-350C) 15.9 lb (7.2 kg) (DCP-560CN) 17.9 lb (8.
Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper 2, transparencies 1 2 and envelopes Paper size: Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 2L 5"×7", Index card and Post card 3. For more details, see Paper weight, thickness and capacity on page 15. Maximum paper tray capacity: Approx.
Specifications Copy D Color/Monochrome Yes/Yes Document Size ADF Width (DCP-560CN): 5.8 in. to 8.5 in. (148 mm to 215.9 mm) ADF Height (DCP-560CN): 5.8 in. to 14 in. (148 mm to 355.6 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Height: Max. 11.7 in. (297 mm) Copy Width: Max. 8.26 in.
PhotoCapture Center® Compatible Media 1 CompactFlash® (Type I only) (Microdrive™ is not compatible) (Compact I/O cards such as Compact LAN card and Compact Modem card are not supported.
Specifications PictBridge D Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge for more information.
Scanner D Color/Black Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista™) Mac OS® X 10.2.4 or greater WIA Compliant Yes (Windows® XP 1/Windows Vista™) Color Depth 36 bit color Processing (Input) 24 bit color Processing (Output) (Actual Input: 30 bit color/Actual Output: 24 bit color) Resolution Up to 19200 × 19200 dpi (interpolated) 2 Up to 600 × 2400 dpi (optical) Scanning Speed Color: up to 5.66 sec. Black: up to 3.59 sec.
Specifications Printer Printer Driver D Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista™ driver supporting Brother Native Compression mode Mac OS® X 10.2.4 or greater: Brother Ink Driver Resolution Up to 1200 × 6000 dpi 1200 × 2400 dpi 1200 × 1200 dpi 600 × 600 dpi 600 × 300 dpi 600 × 150 dpi Print Speed Black: Up to 30 pages/minute 1 Color: Up to 25 pages/minute 1 Printing Width 8.03 in. [8.5 in.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform & Supported PC Operating System PC Software Interface Version Functions Windows® 2000 Operating Professional 4 System 1 XP Home® 2 4 XP Professional 2 4 Processor Minimum Speed Minimum Recommended RAM RAM Hard Disk Space to install For For Drivers Applications Printing, USB, 64MB 256MB 150MB Intel® Scanning, ® 10/100 Pentium II Removable BaseTx or equivalent 128 MB 150MB Disk (Ethernet), 330MB 330MB (DCP560
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing. Afterward, replacement ink cartridges will print the specified number of pages.
Network (LAN) (DCP-560CN only) LAN You can connect your machine to a network for Network Printing and Network Scanning. Also included is Brother BRAdmin Light 1 Network Management software. Support for Windows® 2000 Professional/XP/XP Professional x64 Edition/Windows Vista™ Mac OS ® X 10.2.
E Glossary E This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. PhotoCapture Center® Allows you to print digital photos from your digital camera at high resolution for photo quality printing. Brightness Changing the Brightness makes the whole image lighter or darker.
F Index A D Accessories and supplies ......................... iii ADF (automatic document feeder) ...........10 Apple® Macintosh® See Software User's Guide on the CD-ROM. .................................................. Direct printing from a non-PictBridge camera .............. 51 from a PictBridge camera ..................... 49 Document loading ............................................ 10, 11 B Brother accessories and supplies ....................... iii Brother numbers ......................
J Jams document ..............................................71 paper .....................................................72 L LCD (liquid crystal display) ......................85 Brightness .............................................23 Contrast ................................................23 Dim Timer .............................................24 Help List ..................................................9 Off Timer ...............................................
Presto!® PageManager® See Help in Presto!® PageManager® to access the User’s Guide. .......................... Print area .......................................................21 difficulties ..............................................65 drivers .................................................101 improving quality ...................................80 on small paper ......................................20 paper jams ............................................72 reports ...............................
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications.
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend using them overseas because the power requirements of your Digital Copier/Printer may not be compatible with the power available in foreign countries.
