User`s guide

28
B
Troubleshooting B
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable on both the machine and your computer. (See the Quick
Setup Guide.)
Make sure the machine is plugged in and not in Power Save mode.
One or more ink cartridges are empty. (See Replacing the ink cartridges
on page 36.)
Check to see if the LCD is showing an error message. (See Error messages
on page 32.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother DCP-XXXX (where XXXX is your model name),
and make sure that Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See Checking the print quality on page 38.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing for Windows
®
in the Software User's Guide on the CD-ROM.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
 The ink cartridge was in your machine over six months.
 The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper.
The recommended environment for your machine is between 20° C to 33° C
(68° F to 91° F).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 38.)
Try using the recommended types of paper.
If you want to print on Photo L or 10 × 15 cm paper, make sure you use the photo
paper tray.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 38.)
Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 39.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media on page 7.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. Don't handle the paper
until the ink is dry.