Technical data

LIMITED WARRANTY

A “Declaration of Completion” Certificate must be obtained for the installation and retained by the end user. Failure to

comply with these requirements may void the warranty.

You, as the end user, have a contract by law with the supplier / dealer from whom you purchased the product. That

dealer then has the same contract with the manufacturer or wholesaler and these have a contract with their suppliers.

ALL CLAIMS MUST FOLLOW THIS PROCEDURE

Thank you for choosing a Product from Broseley Fires Ltd. This warranty gives you specific legal rights.

The statutory rights of the consumer are not affected by the warranty, or the consumers’ rights against the dealer

arising from their sales / purchase contract.

The manufacturers’ warranty:

Your Product will be free from defective parts, material, and workmanship at the time of its original purchase for a

period of one (1) year. This Warranty will become active as of one month from the date of delivery.

This warranty does not cover any failure of the unit due to normal wear and tear, misuse, abuse, accident, illegal

modification, illegal installation or repair, damage resulting from improper use or failure to maintain the product.

Variations in color and texture are a natural characteristic of cast iron products. Colour changes may result from

exposure to light and other elements which are a part of the aging process. These material variations and changes

are not covered by this warranty.

The consumable items within the product are not covered by the warranty, nor are the glass.

If during the warranty period, this Product fails to operate under normal use and service, due to defects in material

and / or workmanship, Broseley Fires will either repair or replace the product.

The repaired or replaced product shall be warranted for the remaining period of the original warranty + the time taken

to days from the date of repair, whichever is longer.

Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced parts or

components will become the property of Broseley Fires.

Should you wish to claim under the warranty, please contact the supplier / dealer from whom you purchased the

appliance. Do not claim directly to Broseley Fires, as they are unable to process any direct claim from an end user.

Product design and any specifications are subject to change without notice. This is due to our continuous product

development and improvement. The buyer will not be entitled to request free upgrades to the new design or

compensation for previously purchased products or any products on order.

• This Warranty covers all Broseley Fires costs within the Warranty period.

N NO EVENT SHALL BROSELEY FIRES BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE

WHATSOEVER

, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, TO THE FULL EXTENT THOSE DAMAGES

CAN BE DISCLAIMED BY LAW

. (if applicable)

NON - COVERAGE OF THE GUARANTEE

If the end-user’s claim should not be covered by this guarantee, the end-user shall be liable for costs incurred by

Broseley Fires such as callout and inspection costs for examination of the product, transportation costs of the product

as well as any other relevant costs.

If, after having been informed about the non-coverage of the guarantee, the end-user wants to have the repairs done,

the end-user shall additionally pay for any spare parts used and for the labour and transportation costs incurred. If

repairs are carried out under this guarantee, the remaining guarantee period for the product shall be extended by the

period of time that has elapsed since the complaint was officially logged with Broseley Fires until the repairs have

been completed

A COPY OF OUR FULL TERMS AND CONDITIONS IS AVAILABLE ON REQUEST.

** End-user means the natural or legal person who owns the product and who has not acquired it with a view to

reselling or installing it in the course of business.