User's Manual

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Appendix A
Appendix AAppendix A
Appendix A
Troubleshooting
Q&A
These guidelines give you tips to deal with some problems you may encounter while using the Wireless LAN card. If the problems remain unsolved, contact your
dealer for assistance.
Problem: Windows can not recognize the card.
Solution: Please check if PC Card support is installed. Double-click the PC Card icon on Control Panel. If PC Card support is not activated, you
should activate it now.
Problem: Ejecting the card from the PCMCIA socket hangs or reboots the computer.
Solution: To prevent this phenomenon from occurring, stop the card by using the PC Card tool in the Control Panel or the PC Card icon on the
taskbar before you remove the card.
Problem: The card cannot be detected when reinserted.
Cause: This is caused by certain unstable PCMCIA status lines when the card is removed and reinserted. The Windows 95/98 drivers may read an
incorrect status during this period of signal instability, and fail to detect the correct status of the card.
Solution: The card can be detected by clicking Refresh in Device Manager.
Question: What is the Microsoft digital signature?
Answer: Drivers that pass Microsoft Windows 2000 certification receive a digital signature file from Microsoft. The Wireless LAN card does not have
such a digital signature, however it is fully compatible with Windows 2000.
Question: The Wireless Utility icon on system tray is always red.
Answer: Please make sure that all clients have the same SSID. The SSID is case sensitive. And set all clients to the same wireless channel and
make sure you are within range of an Access Point or client.