User's Manual

11Mbps Wireless Access Point User's Manual

6. FAQ & Troubleshooting

This chapter provides solutions to problems usually encountered during the installation and

operation of the Wireless Access Point. Please refer to the following descriptions to solve the

problems. If you can’t find an answer here, please contact your dealer for further advices.

Q: My PC can’t locate the Wireless Access Point. How to check the problem?

A: Please follow the procedures below:

$ Check if your PC has installed TCP/IP protocol.

$ Check if the IP addresses of your PC and Wireless Access Point both are on the

same IP network. If not, you may use Wireless Navigator to set up AP’s IP address,

or change your PC’s IP address.

$ Check if your wireless LAN card is set to Infrastructure correctly.

$ Check if the SSID of your wireless card is the same as AP’s.

$ Check if the WEP is enabled. If yes, please make sure that the wireless card in

your PC and the Wireless Access Point both have the same setting for WEP, such

as the key tables must match.

$ At last, please check if radio interference is causing a problem; see if connection is

possible when close to the Wireless Access Point. Remember that the connection

range can be as short as 100 feet in poor environment.

Q: The Wireless connection speed is very slow. How to improve the problem?

A: The wireless system will connect at the highest possible speed, depending on the

distance and the environment condition. To obtain the highest possible connection speed,

you have to try to adjust the Access Point location and orientation. If you find the interference

is the problem, changing to another channel may show a marked improvement.

Q: Can I run an application from a remote computer over the wireless network?

A: This will depend on whether or not the application is designed to be used over a network.

Consult the application’s user guide to determine if it supports operation over a network.

Q: Can I play computer games with other members of the wireless network?

A: Yes, as long as the game supports multiple players over a LAN (local area network). Refer

to the game’s user guide for more information.

Q: What is the IEEE 802.11b standard?

A: The IEEE 802.11b Wireless LAN standards subcommittee, which is formulating a