Technical data

ServerIron ADX Graphical User Interface Guide 195
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Chapter
18
Retrieving System Information for Technical Support
In this chapter
•Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Technical support
The ADX device allows you to view and save the device information that can help the Brocade
Technical support team to troubleshoot your system.
To view the device information, perform the following steps within the Monitor tab.
1. Click Technical Support on the menu bar.
The Technical Support page is displayed, as shown in Figure 144.
FIGURE 144 Technical support
2. Click View Summary to display the summary of device information that can be used by the
technical support team to troubleshoot.
You can download detailed technical device configuration information and view or save it locally for
assistance in troubleshooting issues when working with technical support.
3. Click Download Details to download the detailed information for technical support.
The information can be downloaded in Hypertext Markup Language (HTML) or text format. By
default, the information is downloaded in HTML format. After the information is successfully
downloaded, you can view the information in a separate window or save the file to your local
system.
For more information on technical support, refer to the ServerIron ADX Administration Guide.