QuickSpecs

Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
Recommended HP Care Pack Services for optimal satisfaction with your HP product.
3-Year HP Support Plus 24
For a higher return on your server and storage investment, HP Support Plus 24 provides integrated hardware and software
support services designed specifically for your technology. Available 24x7, this 3-year combined reactive support option
delivers onsite hardware support and over-the-phone software support around-the-clock. Leverage the full strength of HP
Technology Services - customers can trust the services professionals at HP to work collaboratively with them, putting our
strategic and technical know-how to work across their entire infrastructure.
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
HP StorageWorks MSA Family Disk Array Installation and Startup Service
For smooth startup, HP StorageWorks MSA Family Disk Array Installation and Startup Service -provides you with a custom-
tailored deployment of the MSA Array so that it is properly integrated into your storage environment, and helps you realize
the maximum benefit from your storage investment. In today's new era of business technology, technology must produce
thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in
action-because when technology works, business works.
Verification that any service prerequisites are met prior to installation
Delivery of the service at a mutually scheduled convenient time
Installation of HP StorageWorks MSA and SAN deployment according to product specification
Availability of an HP service specialist to answer basic questions during the onsite delivery of this service
Customized installation plan to support unique configuration requirements
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-3048ENW.pdf
HP Proactive Select Service
HP Proactive Select Service improves your IT performance and manageability through the use of cost effective flexible
services. HP provides technical expertise and best practices to accelerate ROI of your technology investment. Selectable
proactive services span a wide range of technology and process services - a flexible way to purchase proactive services
that fit your particular environment and situation.
HP Proactive Select Service is technology agnostic and purchased in addition to your choice of underlying reactive support."
Access to a list of flexible and customizable proactive service activities
Enhance customers' in-house IT team with complementary assistance from HP
Improved time to solution
Reduce business risk and project costs by accessing HP specialists
Simplify IT operational procedures by leveraging HP best practices
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-3842ENN.pdf
Optional HP Care Pack Services that will enhance your HP product experience.
5-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need to improve uptime with responsive 24x7
QuickSpecs
HP StorageWorks P2000 G3 Modular Smart Array
Systems
Service and Support, HP Care Pack, and Warranty Information
DA - 13551 Worldwide QuickSpecs — Version 7 — 9.27.2010 Page 22