QuickSpecs

Software Product
Services
Product support provides the customer access to HP's experienced technical support
resources, as well as access to HP's Information Services database for support on a variety of
multi-vendor/multiplatform software products. Product support includes escalation and problem
coordination with the appropriate engineering group. HP Services offer a variety of options to allow
you to tailor your product service to meet the needs of your organization. Basic warranty on
products can be uplifted from day one to ensure you receive the service you need when you need
it.
Hardware Product
Services
Installation services - StorageWorks MSA Family Disk Array Installation and Startup
On-site Maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
Customer Self Repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship
that part directly to you for replacement. There are two categories of CSR parts:
Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for your product.
Warranty The MSA warranty for CSR parts for this product consists of 1-year parts exchange, next business
day.
NOTE: The HP MSA warranty includes support for Customer Self Repair (CSR). The HP MSA
cartridges, terminators, external cables, drives, magazines, controller board and power supplies
are mandatory customer self repair parts. This means both the removal and replacement of the
above parts are designed for easy replacement; the on-site warranty does not extend to these
parts. However, customers may request HP Services to replace these replaceable units (RUs) for
an additional charge. Also, customers who purchase an HP Support Agreement have the option to
perform CSR or receive onsite support.
Please refer to HP's Limited Warranty Statement for further details:
http://h18006.www1.hp.com/products/storageworks/warranty.html
QuickSpecs
HP StorageWorks P2000 G3 FC Modular Smart Array
System
Service and Support, HP Care Pack, and Warranty Information
DA - 13551 Worldwide QuickSpecs — Version 1 — 2.16.2010 Page 20