QuickSpecs

eSupport HP eSupport is a portfolio of technology-based services that assist you with managing your
business environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need
to manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the
support portal, visit: http://www.hp.com/support
Remote Support Technology (RST)-HP Remote Support Pack
Taking a more proactive approach to IT support, the HP Remote Support pack plug-in module
easily integrates with HP Systems Insight Manager to provide a powerful, unified "single pane of
glass" solution for onsite and remote management.
HP Remote Support Pack enhances HP Systems Insight Manager with intelligent event diagnosis
plus the automatic submission of hardware event notifications securely to HP support, including
acknowledgment and status returns. It adds remote configuration collections to allow the delivery
of assessment and proactive services for your SAN storage and HP-UX environments.
Customer Technical
Training
Consider education as an integral part of your strategy to get the best return on investment for
your HP storage solution. HP offers a variety of training courses on storage software, networking,
archiving and disk storage systems. Our classes are available in many delivery modalities from
traditional instructor-led courses at one of our 80 training centers worldwide to on-site training
customized to your needs or online. www.hp.com/learn/storage
HP Services Awards HP Services continues to be recognized for service and support excellence by customers,
partners, industry organizations and publications around the world. Recent honors and award
reflect our services team's dedications, technical expertise, professionalism and uncompromising
commitment to customer satisfaction. For a list of all our awards, please visit:
http://h20129.ww2.hp.com/services/cache/77318-0-0-225-121.html .
Additional Services
Information
For more information about HP Care Pack Services for Storage, please visit:
http://www.hp.com/hps/storage
If you have specific questions, contact your local HP representative. Contact information for a
representative in your area can be found at "Contact HP" http://www.hp.com
Warranty Upgrade
Options
Response - Upgrade on-site response from next business day to same day 4-hour response
or 6 Hour Call To Repair
Coverage - Extend hours of coverage from next business day to 9 hours x 5 days to 24
hours x 7 days
Duration Select duration of coverage for a period of 1, 3, 4 or 5 years
QuickSpecs
HP StorageWorks P2000 G3 FC Modular Smart Array
System
Service and Support, HP Care Pack, and Warranty Information
DA - 13551 Worldwide QuickSpecs — Version 1 — 2.16.2010 Page 19