User's Manual

1360 Brocade Network Advisor IP User Manual

53-1003056-01

Firmware download troubleshooting

The following section states a possible issue and the recommended solution for firmware download

errors.

Problem Resolution

Unable to launch Element Manager from the

Management application.

To launch Element Manager from the Management application, your local system's

browser must run the Java Web Start application. To turn on Java content in the browser,

complete the following steps.

1Launch Java Control Panel.

For Windows: Refer to http://java.com/en/download/help/win_controlpanel.xml.

For Linux: Follow the steps listed.

a Open the Terminal window.

b Go to the Java installation directory: cd /java/jre1.7.0_45/bin (change the

name of the directory to where you have installed Java).

cType ./ControlPanel to open the Java Control Panel.

2In the Java Control Panel, click the Security tab.

3 Select the Enable Java content in the browser check box.

4Click Apply.

When the Windows User Account Control (UAC) dialog box displays, allow permissions

to make the changes.

5Click OK in the Java Plug-in confirmation window.

6 Launch Element Manager.

Problem Resolution

If you configured an internal FTP server and the

Management application server is running

IPv6, firmware download is not supported.

Choose from one of the following options:

• If the Management application is running IPv6 only, configure an external FTP server.

• If the Management application is running IPv4 and IPv6, configure IPv4 to be the

preferred address.