Technical data

Fabric OS MIB Reference Manual xv
Publication Number: 53-0000521-08
Other Industry Resources
For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre Channel,
storage management, as well as other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
http://www.fibrechannel.org
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem and specific questions
• Description of any troubleshooting steps already performed and results
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
shown here:
:
The serial number label is located as follows:
• SilkWorm 3016 switch: Side of chassis.
• SilkWorm 3200 and 3800 switches: Back of chassis.
• SilkWorm 3250, 3850, and 3900 switches: Bottom of chassis.
• SilkWorm 4100 switches: On the switch ID pull-out tab located on the port side and on the
inside of the chassis, near power supply 1 (on the right when looking at the nonport side).
• SilkWorm 12000 and 24000 directors: Inside the front of the chassis, on the wall to the left of
the ports.
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