User manual
Table Of Contents
- Contents
- 1. Introduction
- 2. hardware installation
- 3. briteport Setup wizard
- 4. Briteport Configuration tool
- A. Specifications
- B. Troubleshooting
- C. Frequently Asked Questions
- D. Glossary
- E. Warranty Information
- F. ContacT information
User Manual
BritePort 8120
67
B. TROUBLESHOOTING
This appendix provides tips and solutions for resolving some of the problems that you may
encounter while setting, installing, or using Broadxent BritePort DSL Gateway 8120:
A. Possible Problems
1) BritePort 8120 is not recognized by the Ethernet port on my
computer
Cause 1. The Ethernet card on your computer may be faulty or the driver is not properly
installed.
2. BritePort 8120 is not connected properly or the Ethernet configuration is
improper.
Solution Try the following:
Make sure that the straight Ethernet cable is securely connected between the
Ethernet port on 8120 and the Ethernet card on your PC. Do not use crossed
Ethernet cable.
Try another straight Ethernet cable.
If your BritePort is connected through a hub with Normal port, be sure that you
have used a crossed Ethernet cable, however if the hub has Uplink port, then
use straight Ethernet cable.
Make sure that you have properly installed the driver for your Ethernet card.
Each Ethernet card comes with its own driver.
Reconfigure your computer for DSL connection, as per the information
provided by your service provider.
2) Telephone line is noisy
Cause You may hear slight noise on your telephone while the BritePort 8120 is in
operation. If the noise level becomes too loud and disrupts your telephone
conversations, try the solutions as indicated below.