IP Office 3711 Phone User Guide 15-601084 Issue 05b - (03 October 2008)
© 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc.
Contents Contents 1. Avaya 3711 Telephone 1.1 Important Safety ..................................................................... Information 8 1.2 Installation ..................................................................... 9 1.3 The Memory ..................................................................... Card 11 1.4 Charging the ..................................................................... Batteries 13 2. Operation 2.1 Keys, Displays .................................................
Chapter 1.
Avaya 3711 Telephone: 1. Avaya 3711 Telephone This phone is only supported on the Avaya IP DECT system. The 3711 phone features include: · Speakerphone · Illuminated display (amber) · Illuminated keypad · Headset connection (2.
1.1 Important Safety Information Sensitive Electronic Environment Only use this product in countries where the appropriate authorities have given their authorisation. The CE symbol on the product certifies its conformity with the technical guidelines concerning user safety and electromagnetic compatibility valid at the time of approval; in accordance with European directive No. 1999/05/EC. This product complies with IP50 - according to IEC 529/EN 60 529.
Avaya 3711 Telephone: Important Safety Information 1.2 Installation Location Place the charger on a flat, even surface. Do not install the charger, phone and accessories in the proximity of: · Water, moisture or damp areas. · Sources of heat, direct sunlight or unventilated areas. · Devices which generate strong magnetic fields, electrical appliances, fluorescent lamps, computers, radios, televisions or fax and phones.
Installing the Charger To operate the charger a mains connection is required. Check if the mains voltage matches the adapter mains voltage. Connect the cable on the plug-in AC adapter to the terminal on the bottom of the charger and plug the AC adapter into the mains socket.
Avaya 3711 Telephone: Installation 1.3 The Memory Card Using the 3711 Phone with/without a Memory Card Your 3711 phone is fully operational when you use it for the first time even if you have not fitted it with a memory card. If you have already used a memory card in the phone (on which phonebook data has already been saved) and you then remove the card, the 3711 will cease to operate until a programmed* memory card is inserted.
Removing the Memory Card You only need to take out the memory card if you wish to give the telephone to someone else or need the memory card for a new phone. 1. Remove the batteries. 2. Push the memory card cover in the battery compartment in the direction of the arrow (OPEN). Tilt the cover upwards slightly. 3. Using a pointed object, press on point (b) to release the card, as shown in the diagram. 4. Now you can lift out the memory card.
Avaya 3711 Telephone: The Memory Card 1.4 Charging the Batteries Important Battery Information · Only use re-chargeable AAA NiMh battery of typical 800 mAh, 1.2 V. Never use a battery which is damaged or worn out. · Heat or cold reduces the performance and life of the batteries. It is possible that a phone with hot or cold batteries can be temporarily out of operation even if the batteries are fully charged. · Used batteries should be disposed of in accordance with local authority regulations.
Battery Capacity Icon When batteries are replaced, no icon will be displayed before a charging cycle has been completed, except when almost empty batteries are inserted in the phone, then the icon will be shown immediately. When the battery capacity icon is displayed, the indication is reliable.
Chapter 2.
2. Operation 2.
Operation: Keys, Displays and Connectors Icons Ringer deactivated. At least 2 bars: Good radio link. On: phone has a connection. Flashing: phone has an incoming call. On: Handsfree is activated. Flashing: Message in voicebox. Flashing: One or more missed calls in the caller list. Charge status of the batteries. On: Keypad is locked. Text Line/Softkey Line In the top line of the display, information is given concerning the current status of the phone during a call or the idle state.
2.2 Softkeys and the Cancel Key The Softkeys The large keys below the display (see picture) are called the softkeys. The functions allocated to the keys are shown on the bottom line of the display. The key functions change automatically according to the phone state. Arrow Keys Symbols are displayed above the arrow keys which identify the respective functionality of the arrow keys: Opens the Phone Book. Opens the Directory. When a selection list (e.g.
Operation: Softkeys and the Cancel Key Cancel Key Pressing during editing of names and/or numbers results in deleting the last entered character or digit. Example: Menu Press Menu. Use the arrow keys to scroll through this list and confirm the desired function with OK. Example: Telephone Book If the telephone book has been opened ( ), the arrow keys can be used to select a name and can be used to dial. To change entries, switch over to the next menu using the Options softkey and choose Edit.
2.3 Calling Making a Call Dialling: Press and dial the phone number. Pre-dialling: 1. Enter the phone number and press 2. Press Options, select one of the lists with the arrow keys and select OK. . You can pre-dial to chain telephone numbers from different lists. 3. Select a phone number from the list. A long press on the hook key will add the number to the number pre-dialled before.
Operation: Calling Making a Call from the Last Number Redial List Selection: Press the -softkey and then one of the arrow keys with the phone in an idle state. The last 10 phone numbers dialed are displayed. The beginning/end of the redial list is marked by a dashed line. Dialling: Press , the selected phone number is dialed. Pre-dialling: If you press for a longer period, the selected phone number is entered into the pre-dial mode.
Making a Call from the Caller List The phone stores the phone numbers of the last 20 callers in the caller list (dependent on the transmission of the phone number). If a call is not answered within 10 seconds the user is notified via the text ”Missed calls” in the idle display and the flashing icon . This text will disappear when the caller list is entered. Calls that are successfully established from the caller list will be removed from the list.
Operation: Calling Answering a Call When receiving an incoming call the number of the caller is displayed (if transmitted). If this number is already listed as an entry in the phonebook, the corresponding name of this entry is displayed during an incoming call. Press answer the call or lift the telephone off the charger when ”Charger Answer” is enabled. to Options: · Reject rejects the call. · Silence mutes the ringer. · Add To adds the caller's number to the phone book or call filter.
Call Transfer To transfer a call to another caller. · You receive the call to your phone. Answer the call. Hold down Options for at least 2 seconds and select Transfer · Choosing the Transfer option will give you access to the following options: · Directory opens the directory to select an entry from the directory to transfer the call to. · User Input allows you to enter the number to transfer the call to.
Operation: Calling 2.4 Calling Options Telephone On/Off The telephone can be switched off by pressing switched on by pressing for more than 1 second when it is in an idle state. The phone is for more than 1 second or by placing the phone in the charger. Loudspeaker Volume During a conversation you can change the volume of the earpiece or the loudspeaker with the arrow keys in 7 steps. When the minimum or maximum value is reached, you will hear a beep.
2.5 Avaya IP DECT Twinning Twinning allows the desktop phone and 3711 phone to alert at the same time. Calls presented to the desktop phone will be simultaneously presented to the 3711 phone. When either device is busy any further calls presented will receive busy tone, call waiting or be re-routed to the relevant divert on busy destination which may be voicemail (if configured). Consult your system administrator for configuring twinning with your 3711 phone. 2.
Chapter 3.
3. Menus In this and subsequent sections, all features are activated via the softkey menu. The individual operating sequences are shown in short form, and then a short description follows. Menu Control The symbols have the following meaning: Input of numbers or characters. Operate arrow keys. Menu Texts shown in this font represents a softkey Key Click In this way displayed texts indicate the menu item to be selected. Press the key.
Menus: 3.1 Telephone Book Settings The Telephone Book allows you to store up to 100 phone numbers and names. The entries in the phone book are stored locally on the phone. The names are sorted alphabetically, therefore the phone book offers an alphabetic search function. Entering the same phone number more than once is not accepted, but the same name can be stored with different numbers.
Editing an Entry until Edit OK short / long new digits OK short / long new characters OK Select the entry to be changed with the arrow keys before confirming Edit Changes can be made by moving the cursor to the beginning or end of the entry via the arrow keys. Delete characters by using the delete all the characters. -key(press and hold the key to Press Esc if you do not wish to change a phone number or a name.
Menus: Telephone Book Settings 3.2 Redial List In the idle state, press and then one of the arrow keys (several times if necessary). You will see the last 30 internal and external parties dialled (phone number or name). Dialing: Dial the phone number by pressing . Pre-dialling is started by pressing for a longer period. Options: · Add to transfers the phone number to the telephone book or to the call filter. · Details shows the receiving time/date of the respective call.
3.4 Alarm The Avaya 3711 allows you to set a time at which the phone will emit an acoustic signal. The signal lasts 60 seconds and can be switched off by pressing the OK softkey. Powering the phone on/off does not affect the Alarm Setting. The Alarm time can only be set when date and time are available on the phone. When the Alarm goes off, Alarm is displayed. No Alarm will be given, when the phone has been switched to OFF.
Menus: Alarm 3.5 Avaya The Avaya Menu can be accessed by pressing Menu (in the idle state) or Option (when on an active call) for at least 2 seconds. The options available will depend on those configured on IP DECT Mobility Manager by your system administrator and the state of the phone (idle or active on a call). Avaya OK or hold down Menu for 2 seconds Menu Avaya Menu in the Idle State · Directory - the directory allows you access to phone numbers stored on the system.
Avaya Menu in the Active Call State · Directory - the directory allows you access to phone numbers stored on the system. As described above. · Consultation Call (Enquiry Call) - allows you to talk to another party while on a call. During a connection another party can be consulted. See Calling 20 for details on making a consultation call. · Transfer - allows you to transfer a call to another caller.
Menus: Avaya 3.6 Caller List Accepted and Missed Calls Accepted and missed calls with a transmitted phone number, are entered into the caller list. A missed call is a call which has not been answered and has been alerting for at least 10 seconds. When calls have been missed the text ” Missed Calls” is displayed. Every call is marked with a time stamp*, and it is possible to monitor the time stamp for each call via the details softkey.
3.7 Ringer Settings A different melody can be set for every type of call (internal, external, unknown number, VIP, normal message, urgent message, emergency call and alarm call). National anthems first lines are integrated in the phone and they are selected in the ringer settings by choosing one of the numbers shown below. 21: United Kingdom, 22: Germany, 23: Holland, 24: Italy, 25: France, 26: Spain, 27: Portugal, 28: Sweden, 29: Denmark, 30: Norway.
Menus: Ringer Settings Volume Volume Settings OK or 1…8 OK The ringer signalling volume can be changed via digits 1 ... 8 or the arrow keys. The ringer signalling volume for calls with VIP or Emergency Call ringing alert signal cannot be disabled or turned off. Device Device OK Buzzer OK This activates/de-activates the buzzer. When activated it is marked with off, the bell symbol state of the phone. Device OK is displayed.
3.8 Volume Settings Earpiece Menu Volume Settings OK Earpiece OK OK The voice volume of the earpiece can be changed in 8 steps via the arrow keys. Hands-Free Menu Volume Settings OK Hands-free OK OK The voice volume of the loudspeaker can be changed in 8 steps via the arrow keys. Headset Menu Volume Settings OK Headset OK OK The voice volume of the headset can be changed in 8 steps via the arrow keys.
Menus: Volume Settings 3.9 Caller Filter Via the caller filter it is possible to block or receive incoming calls if the calling phone number is stored in the caller filter. The phone numbers in question have to be stored in the caller filter, before it is possible to use the filter functions. Phone numbers can be entered manually or transferred from caller list, redial list or telephone book.
Filter Options The filter options menu provide blocking or receiving of incoming calls with the numbers from the list. Blocking or Receiving Calls Call Filter OK Menu The selected mode is marked ” displayed. Filter Options OK...
Menus: Caller Filter 3.10 System Registration Code The phone can be manually registered on up to 10 different DECT systems. Before you can make a call via the DECT system, the phone has to be registered to the system. A system ID and registration code are necessary for the registration process. When the phone is not subscribed to the system, ”Please, subscribe” is displayed. This is for information only. Please contact your system administrator to register the phone.
Changing System Names and Phone Numbers Subscription OK System Name OK select a System Options Edit OK Local Phone number OK You can select a system and then edit the name of the system and your phone number. Equipment ID IPEI OK You can read the international phone identification. Version Number Version Number OK Shows the software and hardware version.
Menus: System 3.11 Telephone Options All entries in this chapter are started by pressing the softkeys: Menu Telephone Option OK User Name User Name OK Name OK This function can be used to store the name of the phone user which is set by your system administrator. You can change the user name on the phone but this will revert to the system administrator configured name upon a system reset. The user name consists of maximum 16 characters. The name is shown on the idle display.
Charger Answer Charger Answer OK When the function is enabled, you can answer incoming calls when the phone is placed in the charger e.g. by lifting it off the charger. is shown when activated. The call is ended and the phone goes on hook by placing it on the charger again. Auto Quick Hook Auto.Quick Hook OK If activated ( ), a QuickCall-Number (see Menu: Telephone Book Settings activated, the number will be entered in pre-dial mode. 29 ) will be dialed immediately.
Menus: Telephone Options 3.12 Security Functions The security functions are protected by a PIN code (4 digits). The PIN entry is only necessary when read only is switched on. In the delivery state the PIN is set to 0 0 0 0. For additional security, **** is displayed when entering the PIN. Numbers which have been entered can be deleted by pressing . If you have forgotten your PIN, please consult your system administrator.
3.13 Shortcuts Several frequently used menu items can also be activated with shortcuts, so you do not have to scroll through the menu. When the phone is idle, press one of the following key combinations within 3 seconds: Buzzer On/Off · Menu switches the ringer signalling off. The bell symbol · Menu switches the ringer signalling back on. is displayed. Silent Charging On/Off · Menu switches on your telephone for ”Silent Charging”. · Menu switches ”Silent Charging” off.
Chapter 4.
4. Miscellaneous 4.1 Accessories · Battery NiMh (Nickel-Metal Hydride) rechargeable AAA battery of 800 mAh, 1.2V (Not available from Avaya) · Avaya 3701 and 3711 Desktop Charger · Avaya 3701 telephone and Avaya 3711 telephone Charger Rack Up to 8 phones can be charged simultaneously. The charger rack is designed for desktop use and for wall mounting. · Belt Clip Belt clip and adapter for the phone. The adapter is clipped on to the phone.
Miscellaneous: Accessories 4.2 Care and Maintenance Your phone is a product which meets high demands with regard to design. It should therefore be treated with care. We want this product to give you pleasure for a long time and therefore make the following suggestions. Pay attention to all safety instructions. These instructions apply to the phone, charger, batteries (the whole phone) as well as the accessories. To clean the phone, first of all disconnect the mains plug on the charger.
Index Index A Accessories 48 Avaya 33 Avaya 3711 Telephone 7 Avaya IP DECT Twinning 26 B Batteries Charging 13 C Caller Filter 39 Caller List 35 Calling Options 25 Cancel Key 18 Care 49 Charging Batteries 13 Connectors 16 D Displays 16 I Important Safety Information 8 Indication Voicemail 26 Installation 9 K Keys 16 L Lock 31 M Maintenance 49 Memory Card 11 Menus 28 Message 26 O Operating Procedures 28 Options Calling 25 P Procedures Operating 28 R Redial List 31 Ringer Settings 36 S Security
3711 Phone IP Office Page 53 15-601084 Issue 05b (03 October 2008)
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
