Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 76
Issue 22.a.- (21 March 2011)
Station Message Detail Reporting (SMDR)
SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of
business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users to:
· Detect any unauthorized calls.
· Bill clients or projects.
· Bill back by department.
· Reduce telephone costs by identifying the need to change telecommunications services
· Print Caller ID information.
The output is generally sent to a PC running an optional Call Accounting software package.
System Groups
Norstar Version supports the following types of groups:
· Pickup Groups (4 Groups)
When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the
system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps
when a user needs to answer calls on lines or pools not assigned to his or her telephone.
· Calling Groups (4 Groups)
A Calling Group is a group of extensions that can be called at the same time. Any user in the system can
ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The
first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers
ring into a Calling Group of sales representatives, or to create a “Page All” group.
· Hunt Groups (6 Groups)
When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available
extension.
· Night Service Group (1 Group)
When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group
ring immediately, regardless of normal Line Ringing settings.
System Password
Allows you to define a four-digit password that users can enter from system telephones to override dialing
restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on
analog telephones.
Transfer / Transfer Return
You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the
switchhook on a single-line telephone.
Transferred calls return to the originating extension if they are not answered. You also can program the number
of times a transferred call rings before it returns to an extension.
Transfer Return to a Programmable Extension
This feature provides an option to re-route unanswered transferred calls to an alternate extension.
– Programmable on a per extension basis.
– The existing System Programming option, Transfer Return Rings, will be used to indicate
when transferred calls are returned to the Transfer Return extension.
If a call is routed to a transfer return extension and there are no available intercom appearances to terminate
the call, the call will continue to alert at the transfer destination until the transfer return extension becomes
available.
The default value for each transfer return extension is its own extension.