Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 49
Issue 22.a.- (21 March 2011)
Speed Dial Options
The system supports the following types of Speed Dialing:
· Personal Directory - 1400 and 9500 Telephones only
Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory
numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name.
Personal Directory numbers programmed for a particular extension are for use only at that extension.
· Personal Speed Dial (FEATURE 80 – 99) – ETR and Analog Telephones only.
Each user can store up to 20 frequently-dialed numbers (no name) in their extension. Personal Speed Dial
numbers can be dialed quickly by pressing FEATURE (or # at intercom dial tone on a single-line telephone)
and the two-digit speed dial code from 80 through 99. The Personal Speed Dial numbers programmed for a
particular extension are for use only at that extension.
On analog telephones, a user will press the # key (instead of the Feature key) then dial the 2-digit number.
· System Speed Dial – 1400 and 9500 Telephones only
System Speed Dialing is a shared list of up to 100 frequently-dialed names and numbers (FEATURE 600 –
699). All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters
of the party’s name.
· System Speed Dial (FEATURE 600 – 699) – ETR and Analog Telephones only.
System Speed Dialing is a shared list of up to 100 frequently-dialed numbers (no name) up to 28 characters
in length. All users on the system may dial a System Speed Dial number by pressing FEATURE (or # at
intercom dial tone on a single-line telephone) and the three digit speed dial code, from 600 through 699
Station Lock / Unlock (FEATURE 21)
Station Lock helps to prevent unauthorized people from making outside calls from extensions. Users enter a
four-digit code on their telephone dialpad to “lock” your extension. To unlock the phone, the user enters the
identical code.
Station Message Detail Reporting (SMDR)
SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of
business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users to:
· Detect any unauthorized calls.
· Bill clients or projects.
· Bill back by department.
· Reduce telephone costs by identifying the need to change telecommunications services
· Print Caller ID information.
The output is generally sent to a PC running an optional Call Accounting software package.
System Groups
PARTNER Version supports the following types of groups:
· Pickup Groups (4 Groups) (INTERCOM 6xx)
When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the
system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps
when a user needs to answer calls on lines or pools not assigned to his or her telephone.
· Calling Groups (4 Groups) (INTERCOM 7x / *7x)
A Calling Group is a group of extensions that can be called at the same time. Any user in the system can
ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The
first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers
ring into a Calling Group of sales representatives, or to create a “Page All” group.
· Hunt Groups (6 Groups) (INTERCOM 77G / *77G)
When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available
extension.
· Night Service Group (1 Group) (#504)
When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group
ring immediately, regardless of normal Line Ringing settings.