Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 39
Issue 22.a.- (21 March 2011)
Account Code Entry (FEATURE 12)
Account Code Entry (ACE) is used to enter an account code (up to 15 digits) for an incoming or outgoing call
currently being handled.
The Account code is printed in the SMDR record for the call for the customer to use for cost tracking purposes.
There are two different ways the feature can be used:
· Voluntary — Account Code Entry is optional.
· Forced – Account Code Entry is mandatory before dialing on an idle CO facility.
Forced account codes are validated against a list of pre-defined account codes which is created via the Manager
application.
Allowed Lists(#407) / Disallowed Lists (#404)
Allowed Lists Use this feature to specify telephone numbers that users can dial regardless of other dialing
restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of
calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category
by placing that number on an Allowed Phone Number List.
The System Administrator can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers
each.
Disallowed Lists allow you to specify telephone numbers that users cannot dial. For example, you may want
to prevent calls to a specific telephone number or to categories of numbers, such as international numbers.
The System Administrator can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers
each.
Allowed and Disallowed Phone Numbers can be up to 12 digits long and may include 0–9, #, *, and ‘hold’ (a
wildcard character, displayed as “!”).
Attendant Positions
Extension 10 and Extension 11 serve as system attendant positions. TUI System Administration can only be
done at these extensions. Night Service and Unlock capabilities can only be initialized from Extension 10. When
a user dials 0, Extension 10 will ring.
Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting
The system supports up to 9 Automated Attendants / Sub-menus. A sub-menu is the same group of selector
codes as is used in an Auto Attendant.
Each Auto Attendant has its own greeting (Morning / Afternoon / Evening), its own language (English / French /
Spanish), its own set of selector codes (based on its time profile), and separate VMS Hunt and Delay Schedules.
Each Auto Attendant supports its own Emergency Greeting announcement, which can be remotely recorded and
activated, and plays before the Auto Attendant Greeting.
Each Auto Attendant can be accessed by dialing the appropriate Auto Attendant dial codes (to record greetings,
menu prompts, etc.).
Auto Dialing
Enables a user to dial outside numbers, extension numbers, feature codes or account codes with a single touch
by pressing a programmed button.
3 types of auto dial are supported:
· Auto Dial – Outside
· Auto Dial – ICM (internal extension)