Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 378
Issue 22.a.- (21 March 2011)
The Teleworker license enables a user to use one-X Portal for IP Office and the IP Office Video Softphone. UMS
functionality for voicemail/email integration is also enabled, providing synchronization with any IMAP e-mail
client (this requires Preferred Edition). The license instances are consumed for each user being configured.
Release 6 onwards
· Teleworker License - 1 User: IPO LIC R6 TELEWORKER 1 (229430)
· Teleworker License - 5 Users: IPO LIC R6 TELEWORKER 5 (229431)
· Teleworker License - 20 Users: IPO LIC R6 TELEWORKER 20 (229432)
Power User
This User Profile is targeted at key knowledge workers with the need for both Mobile Worker and Teleworker
functionality.
The Power User license enables a user to use one-X Portal for IP Office, Softphone, all Mobility features and
Unified Messaging Service (UMS). The license instances are consumed for each user being configured.
Release 6 onwards
· Power User License - 1 User: IPO LIC R6 PWR USER 1 (229426)
· Power User License - 5 Users: IPO LIC R6 PWR USER 5 (229427)
· Power User License - 20 Users: IPO LIC R6 PWR USER 20 (229428)
Receptionist
This User profile is targeted at operators/receptionists and provides a visual PC interface for call handling and
management for multiple sites. Up to 4 of these users are supported on each site.
The Receptionist license enables a user to use IP Office SoftConsole. This is a Windows PC application intended
for receptionists and operators. Up to 4 SoftConsoles can be licensed on a single IP Office system.
· Receptionist User License: IPO LIC RECEPTIONIST RFA LIC:CU (171987)
Enables the 1st instance and subsequent instances of the PC-based operator console. Additional licenses
can be added for up to 4 SoftConsoles running at any time.
Customer Service Agent
This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent
license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface to
view key statistics in real-time and also allows supervisor to track their performance with IP Office Customer
Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.
· Customer Service Agent License - 1 User: IPO LIC CUSTMR SVC AGT RFA 1 (217650)
· Customer Service Agent License - 5 Users: IPO LIC CUSTMR SVC AGT RFA 5 (217651)
· Customer Service Agent License - 20 Users: IPO LIC CUSTMR SVC AGT RFA 20 (217653)
Customer Service Supervisor
This User Profile enables service supervisors to track, measure and create reports for agent (or a group of
agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office
Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.
· Customer Service Supervisor License - 1 User: IPO LIC R6 CUSTMR SVC SPV 1 (229442) Release
6 onwards
CCC to CCR Migration
This upgrade license will convert ALL Compact Contact Center (CCC) licenses to Customer Call Reporter (CCR).
This includes all supervisors and agents.
· CCC to CCR Upgrade License: IPO LIC CUSTMR CUSTMR CALL REPORTER UPG LIC (217658)
Phone Manager Licenses
IP Office Phone Manager is a legacy Windows PC application that allows IP Office users to control their
telephone through their PC. An optional IP Softphone is also available with additional licensing. In Release 6, it
is recommended to use one-X Portal for IP Office and the new IP Office Softphone (using Teleworker or Power
User licenses) instead of Phone Manager Pro.