Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 340
Issue 22.a.- (21 March 2011)
Ordering IP Office Customer Call Reporter
Customer Call Reported supports the following maximum configurations for IP Office:
· 150 Agents
· 30 Supervisors
Activation of IP Office Customer Call Reporter is provided with the purchase of the IP Office Advanced Edition,
the Advanced Edition is a specialized call center bundle which also enables the following:
· Contact Store for IP Office (CSIPO).
· Voicemail Pro database interaction (IVR).
· Voicemail Pro Visual Basic Scripting.
· 1 Customer Call Center Supervisor
Additional agents and supervisors can be purchased on top of the Advanced Edition
The IP Office has a setting in IP Office Manager for designating which hunt groups will be reported upon by IP
Office Customer Call Reporter. Any hunt group that contains an agent who is not properly licensed will not be
able to retrieve any reporting on that group (real-time or historical).
IP Office Customer Call Reporter Server Operating System Requirements
The Customer Call Reporter server is supported on the following platforms:
· Microsoft Windows Server 2008 (All Versions)
· Microsoft Windows Business Server 2003 R2.
· Microsoft Windows Server 2003 SP2.
· Microsoft Windows Server 2003 R2.
IP Office Customer Call Reporter Server Hardware Requirements
The minimum server specifications are as follows:
· IP Office Customer Call Reporter server
Intel Pentium D 945 core/AMD Athlon 64 4000+; with 2GB RAM and 30 GB free hard disk space.
Note: The IP Office Customer Call Reporter server can co-reside with a VoiceMail Pro of less than 17 ports.
IP Office Customer Call Reporter Client Components
The client application consists of a secure thin client web browser session to the IP Office Customer Call
Reporter server that will provide the Supervisor or Agent with a complete view of the Call Center.
The following web browsers will be supported:
· Microsoft Internet Explorer 7 and above. Internet Explorer 8 recommended.
· Mozilla Firefox, version 3.0 and above.
· Windows Safari 3.1 and above.
· Apple Safari 3.1 and above.
IP Office Customer Call Reporter Database
The database has been designed to provide a simple table schema. The database is a Microsoft SQL Server
2008 instance and the IP Office Customer Call Reporter will be packaged with the Microsoft SQL Server 2008
Express edition. It is recommended that any call center that predicts high call usage should understand the
imposed limitations of Microsoft SQL 2008 Express edition and consider using the full version of Microsoft SQL
2005 or 2008. Microsoft SQL 2000 is not supported.
The CCR Database is documented and open for third parties to create their own custom reports in Crystal
Reports or any other SQL related application.