Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 329
Issue 22.a.- (21 March 2011)
Mobile Call Control
This allows a user who has answered a twinned call on their mobile/cell phone to dial a DTMF sequence **
(star-star) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform
supervised and un-supervised transfers, shuttle (switch between held calls), and conference (Conference add
and transfer to a meet-me conference).
Mobile Call Control is a mobility feature similar to but independent of one-X Mobile. It allows any mobile phone
user to access IP Office features without using the one-X Mobile client application.
Mobile users can gain access to the “Star Star Service” dial tone when they receive a twinned call. After
receiving a twinned call, the mobile user can dial ** to place that call on hold and get dial tone from the IP
Office. Once the mobile user receives IP Office dial tone, any subsequent dialing done is interpreted as if the
user is logged into an analog extension on the IP Office.
To gain access to the “Star Star Service” dial tone, the mobile user can dial the FNE 31 DID/DDI that has been
programmed in the IP Office. Similarly, once dial tone is heard, the user can dial numbers and short codes as if
the user is logged into an analog extension on the IP Office.
Mobile Call Control and one-X Mobile require twinned calls to be routed through specific trunk types on IP500 /
IP500v2 only:
· IP500 PRI-U (single or dual) trunk cards
· IP500 Dual or Quad BRI trunk cards
· SIP trunks (RFC 2833)
IP Office Softphone
Usable both inside the office and at remote locations, IP Office Softphone is a PC-based telephony client
allowing a user to make and receive phone calls right from his PC, equipped with e.g. a headset of
speakerphone. In addition, the softphone supports end to end Video between two softphone users on a IP
Office network. Full voice access to the IP Office system is available wherever reliable access to the company
network exists.
This can be in meeting rooms, using a Voice ready Wi-Fi network, at a remote office site using the local
Ethernet interface or at home or in a hotel-room, when connecting to the company network through a VPN
(Virtual Private Network).
The softphone offers standard calling functionality, like several call appearances, hold, transfer and access to a
large number of IP Office features via dedicated feature keys. Access to IP Office directory is of course also
available.
IP Office Softphone can be used as a standalone client (not requiring any additional server) or in combination
with one-X Portal for IP Office.
If used in combination with the one-X Portal application, the softphone delivers a centralized call log,
synchronized with many IP Office telephones as well as a number of collaboration features like presence status
indication and instant messaging. one-X Portal can be used with the standard deskphone while working in the
office and switched to softphone when working remote.
Details about IP Office Softphone can be found in the chapter User Call Control Applications .
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