Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 321
Issue 22.a.- (21 March 2011)
IP Office ContactStore allows replay of recordings by means of a browser-based application that is accessible
with Internet Explorer (IE) V6.0 and higher. The Search and Replay facilities include the following features:
· Personal security restrictions. The restrictions are applied as you log into the web server.
· Criteria-based search filter fields to perform specific searches.
· Replay controls. Use the replay controls to start, stop, pause, skip forward, skip backward, or to export
the recording to a readily playable .wav file.
· Audio waveform display. The waveform presents a graphic representation of the audio content of the call.
Use the waveform to avoid replaying static or silences, and to move easily to specific portions of a call.
The Search and Replay screen, shown below, provides filter fields that you can use to search for calls:
For a single IP Office, ContactStore is enabled by the Advanced Edition license. Note: For ContactStore to work
for remote nodes across a Multi Site Network there needs to be a ContactStore license present on each node.
This is in addition to the Voice Networking license required for Multi Site Network.
Centralized Messaging with Avaya Communication Manager
Where IP Office is deployed in an Avaya Communication Manager (ACM) Environment, it may be desirable to
use one centrally managed voicemail system (Modular Messaging) to provide voicemail services to IP Office
users. IP Office can be configured to use a Modular Messaging system over a remote connection such that all
messaging calls divert to this location and message waiting indications are provided from the remote location
and are displayed correctly on IP Office extensions. Connectivity must be either an E1 or T1 circuit or an IP
trunk running QSIG services. In addition to the IP Office license Key (Centralized VM with ACM RFA) that
enables this service, further license keys may be required on the ACM system.
Voicemail Feature Comparison
Platform Support
IP Office Preferred Edition
VoiceMail Pro
IP Office Essential Edition
Embedded Voicemail
IP500 V2
Yes
Yes
IP500
Yes
Yes
Capacities
Voicemail
IP Office Preferred Edition
VoiceMail Pro
IP Office Essential Edition
Embedded Voicemail