Specifications

Product Description
IP Office Release 7.0
© 2011 AVAYA All rights reserved.
Page 320
Issue 22.a.- (21 March 2011)
The IP Office ContactStore suite can be installed onto the same server as VoiceMail Pro but must be loaded onto
a separate partition. Alternatively, IP Office ContactStore can be installed on a separate drive within the same
server or on a separate server. The minimum PC specification when VoiceMail Pro and IP Office ContactStore
are installed on the same server is detailed in the Voicemail System requirements later in this chapter.
IP Office ContactStore stores recorded calls with certain security in place. Access to recordings is strictly
controlled according to the security constraints configured within the System Administration pages. Each
recording has an owner; the call owner is the number of the extension that recorded the call. You can specify
to which extensions each user has replay rights; the user can search for and replay all calls "owned" by those
stations. Typically an individual may be given rights to replay calls owned by their extension number while
managers may have rights to the extension numbers of all of their staff.
The system will automatically generate alarms showing system warnings. Alarms are logged to IP Office
ContactStore's database and held for a month before being purged. The administrator can define specific Email
addresses for alarms to be automatically forwarded to. The email recipient could be a local system
administrator, a manned help-desk and/or suppliers' support desks if you have a support agreement that
includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends
an email once per day as a "heartbeat" to let you know it is still operating. Failure to receive the daily heartbeat
message should be investigated; it could indicate that the server has failed.